They have good team work
THOMAS D
Customer Reviews for Tims Mannagift Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Recommended change my choice of drop site to a site that didn't accept 20 ft truck. Had to go back to the original site I selected to drop the truck. Also no washer fluid in wipers, and in a day with snow melt did cause some driving difficulty. Drive/gear noise in truck did make me feel uneasy
Gavin CThe truck wasn't available on time and it ended up making us late for the movers and unloaders.
Stephen HClean inside and outside of rental unit mine was caked with mud inside and outside. The lot was also pure mud. Put some base gravel down. Customers Like a clean well kept area.
JAMES C70296682 I need a supervisor to call me in regards of a faulty report Of truck been scratched Need a to see a footage that the worker is saying that he saw me scratching both trucks both doors etc This is false information
Teresa NRyan was very curious and professional. I weak tent from that U/Haul saison!
Frederick PWhen I dropped off the truck I explained the issue with the brakes and they told me that I would have to call UHaul and report the issue. I hope they did not let the truck go out to another person until the issue was resolved.
terry jOn a Sunday, I went to pick up my rental van I had rented for four hours. There was no key in the lock box. It took 45min to get a key. Heavy frost and snow were on the windows which took at least 10min to get off. I kept the van four four hours from the time I got the key. Now I'm being charged a late fee. In
Branden ONo one was present even during business hours listed on their voicemail. No parking. No one answered the phone or returned my voicemails even though I called ahead like location instructions said to.
LAURA TDrop the equipment off after hours so had no interaction with personal. no issues with drop of worth reporting.
Jaeger JNo one on site to help with process. Website was extremely difficult to navigate and chat was not helpful. Truck was covered in mud inside and out. Received truck with just over a 1/4 tank of gas
Joel BThis is one of my favorite local businesses. The staff are courteous, professional and always bend over backwards to help me with my requirements. They represent U Haul incredibly well and should be commended for their performance.
ERIK Mnothing to comment really.
Renee MKeep up the good work
MELISSA RGreat personable service. Local people with the local vibe being humanity rather than just a company. Great location
WILLIAM OThe location is in a difficult place on 8th street. You must be alert and ready to pull out when the opportunity presents itself. The staff here was fine, the U-Haul website was not working properly and it took 30 minutes to get checked in. Not the staff's fault, corporate's
Peter HHard to find a place to park the trailer. The lot is extremely small.
ashley aThe paper work took longer than expected, even though I filled out all of the information on line. Took about 15 min.
Obren SExcellent Customer service!
Jeffrey CWe had a great experience...
Kimberly CSmall location hard to get into with large equipment and trailer. Personnel was very nice and courteous.
Joel HWill never use this location again
Leonard BCalled to verify hours Arrived long before closing time. No one available to check equipment in. Very poor service.
Leonard BThe drop off location was awful. No one there and I passed two closer uhauls to go there. I am very pissed and of course no one to check it in . I had to do it online which I am not even sure it worked WTF I don't work for uhaul but this is a huge f#$%^&* problem
Michael TThe office is a storage container and felt more like a construction site. Office interior was cluttered and had a strange odor. Employees were helpful and accommodating.
Hugh WThe parking lot was full and we're not used to driving large trucks. Not easy to use.
Natalie MFriendly & helpful service
Linda OI dropped off my trailer and was back on the road in less than a minute. The young man receiving us knew what had to be done and wasted no time. The most painless experience I've had with Uhaul. Thank you.
Matthew HVery friendly and helpful!!
Scott HThx excellent and friendly service.
LLOYD RSuck
Richard SThe truck did not smell clean. It smelled of pot and body odor.
Gary HGreat customer serivednll. 👌
Heather HThe folks that run this place are lovely to work with!
Misty HParking lot is very tight and office is cramped, but the service was wonderful!!
Roxann MGreat service, from the front desk to the attaching the trailer. Drop off was quick and easy .
Christopher BNo one there. Key drop was available.
Monica HI initially made an online reservation for 4/15 but bad weather had me change it to 4/16. To change the reservation, I called the number on my reservation confirmation. The first person I spoke to transferred me to a local customer service representative. She was very helpful but when I arrived at the site (listed in my confirmation email) to pick up the truck, the app told me I was at the wrong site. Fortunately, a customer service representative was on site, looked my reservation up, and told me I needed to go to another nearby site. Inconvenient but not terrible. Once I got to the other, unmanned, site, I started the pick up process using the app. The app did not like the photo of the back of my license and prompted me to enter information manually. Not a big problem, but I had done all of this a few days before when I made the reservation, so I don't know why I needed to do it again. I entered my information but when I put in my phone number and clicked continue, I was not allowed to proceed because my "phone number was already in use." After several tries, I called the customer service number. Again, I was transferred. The customer service representative had me get out of the app and go to uhaul.com. She efficiently walked me through the pickup process, but why have an app if it doesn't work? Returning the truck went smoothly. The incorrect pick up information resulting in an additional trip combined with the glitch using the app made this a less than positive experience. I will probably look at other rental companies next time.
Karen ZThe employees were friendly and nice! Thank you!
Aaron SThis is the most customer-friendly UHaul that I will probably ever get to go to!
Sarah Fgreat service.
ROBERT HOffice Stunk Sooooooo Bad...Terrible Access w/ Almost no parking. On the positive was quick and fast..efficient...but can't get over the nasty...sorry.
REBECCA LI did not receive the pad/blanket rental I requested and paid for. Also, I was frustrated that the online service wouldn't let me finalize the drop off process since I only drove 3 miles (kept bringing up an error message and wouldn't let me proceed), so I had to do the "night drop"
Sarah BThis location was obviously struggling with staffing issues. My reservation was at 9:00-I arrived about 8:45, nobody there. When the employee showed up, it took her, "quite some time" to get things moving, and was more interested in her dogs (3) that she had with her than in getting things rolling. Employee was helpful though, on parking, etc.
Max BBoth picking up and dropping off the truck was very smooth. Both facilities have very nice customer service.
Dina JStaff was very pleasant to work with.
Michael SExcellent customer service. Staff was very helpful with drop-off. A trailer dolly for this location would be helpful for dropping off equipment in order to avoid high risk backing maneuvers.
Brain GI've use this location multiple times and they're always wonderful to deal with.
MICHAEL MMannagift's has a small lot, but service was fast, friendly and efficient . I was impressed and one way drop off went very smoothly. Overall great experience from pickup, towing in high winds and busy city traffic, to drop off was excellent. Merci
Ed GVery nice man, quick check in
jeff aVery prompt and helpful.
Charles ANothing I see at the moment enjoying my new storage
Tryonna CFirst of all, our trailer was a piece of crap. We paid $300 to tow our stuff in a rinky dink old trailer so that was the first issue. We got to Oklahoma unloaded our stuff and immediately returned it to uhaul before the return date. I was contacted via email a month later saying we didn't return our equipment and requested information and my phone number. I replied immediately with all the information, the exact date and time we returned it. I got a response saying thank you for replying I am forwarding this to the local team to assist you. I never heard back again until today (two months after I've returned the item) they called us and told us they were going to call the cops and report us for stealing the equipment. Luckily my boyfriend isnt at work today and could go down there or else we'd both have a warrant out for our arrest due to Uhauls negligence. We returned this item early AND got a receipt from you guys!!! The fact that it's not on your lot is NOT our fault. You should be checking cameras before ever threatening to call the cops on someone. I just can't believe I had to deal with this all over a PIECE OF SHIT trailer that I overpaid for. The employee at uhaul said she remembered us coming and returning it but it's not on the lot. That's YOUR problem not ours. And I guarantee nobody stole the shittiest trailer on the lot that just so happens to be the one that we didn't "check in" I bet one of your employees stole it and were trying to blaim us.
Sidney WThey had my trailer pulled up and ready for me. They actually knew what was going on with the reservation. They had it together.
Kenneth AI checked out after hours.
Lonnie L