Customer Reviews for Tims Mannagift Inc
(Concessionnaire U-Haul dans le voisinage)

766 évaluations

801 S 8th St   Colorado Springs, CO 80905
(Just South of Wal-Mart)

(719) 471-3289

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Heures d'ouverture spéciales

  • 4/16/2021: 9h00 am - 2h30 pm

Services dans cet établissement :

Pour nous contacter

(719) 471-3289

801 S 8th St
Colorado Springs, CO 80905
(Just South of Wal-Mart)

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Heures d'ouverture spéciales

  • 4/16/2021: 9h00 am - 2h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather L. 
Évaluation :
1

Waited 50 minutes before I had keys in hand.EXTREMELY dissapoined.not in Uhaul service but in the locations front desk help. 0 stars

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dandral S. 
Évaluation :
5

S.O.

Rebecca C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather U. 
Évaluation :
5

Good atmosphere. Very friendly. Very Informative.

Carlos C. 
Évaluation :
2

I arrived on time. I was told to wait 20 minutes. It took another 20 minutes to check out. I was giving a truck with less than half a tank a gas knowing I was driving about 100 miles.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerusha R. 
Évaluation :
5

You guys rock I will be back soon

Alvest J. 
Évaluation :
5

Very helpful staff. Friendly professional and efficient. I highly recommend this location.

Robert C. 
Évaluation :
5

While this is a small location, the service was great. From the man in the yard who hooked me up (and reconfigured my hitch) to the lady at the desk who checked me out. Everyone was helpful and accommodating - thank you!

Daniel R. 
Évaluation :
5

Excellent customer service. Quick and easy.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan M. 
Évaluation :
5

Wonderful customer service. You really really run into kind helpful people. Thank you!!!

Richard B. 
Évaluation :
5

Quick, friendly and very helpful.

Tyler B. 
Évaluation :
5

Wonderful experience. Great people. Thank you!

Jan J. 
Évaluation :
5

Very nice and helpful

Judy S. 
Évaluation :
5

Great welcoming establishment, Great people, very caring

Maurice R. 
Évaluation :
4

Owners were great. Service and equipment was great. Parking lot/location were too small and almost dangerous with all the moving vehicles and the icy ground.

Lacey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
2

The address listed online leads you to a location around the corner. It took us about an hour and a half to find out where exactly my truck was supposed to be dropped off. When I got to the drop off location, I had no choice but to park it in front of the smaller towing trailers because the gate was closed, even thought the location is listed as 24 hour remote drop off. The personnel I talked to were extremely helpful and I'm very thankful for that. But remote drop off online is near impossible. I'm not surprised that there is no survey for the online experience, because I'm sure myself and many others would never recommend UHaul again due to the difficult and dysfunctional website. I had to return the UHaul at night by myself with no customer service or solutions available to me. If it weren't for the people that I was able to contact the next morning, I could have been fined for breaching my contract or any other decision I had to make to substitute the remote drop off instructions.

Haley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Picked truck up utilizing the 24/7 Truck share system, worked well, no issues with that. Returned truck to agent, the process for turn in was very quick, he had the total for me and processed payment without issue, total turn in time was about 5 minutes. Agent was very respectful and polite, will definitely utilize again when needed.

Alfred S. 
Évaluation :
5

This rental was flawless and the courtesy of the staff was a very welcome experience

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

It was a hassle free rental. Was treated very well!

James L. 
Évaluation :
1

After a tiresome pick up and return process of a van that I only used for 3,75 hours of my 4 hour limit. UHAUL charged me 194 miles when I only drove 23 miles because their speedometer reading was off and won't take back the charge even though I have time stamped photos of the actual speedometer reading. AND UHAUL charged for an entire days rental when I returned the van to the parking lot within my 4 hour window but because the return process is tiresome and long, and there is no one there to help you, it took my 10 minutes to return the car which put me finalizing my return 3 mins after my 4 hour mark and so they charged me the full day. It's customer abuse especially when I called customer service number 3 times with no answer and waiting on hold for 10 minutes two of those times AND I left a message at the location and still no one has contacted me back to help resolve the issue. I will never you use this service again and I will tell everyone else to not use it too.

Kiera W. 
Évaluation :
3

The tank was empty

Jeffrey R. 
Évaluation :
5

THANK YOU FOR BEING THERE!!

Jonathon P. 
Évaluation :
5

Love this location it's local and pleasant to deal with. Does not feel like the large corporate locations. Feels like and is a small business. Will always support this given the option.

Yohan M. 
Évaluation :
5

Easy drop off process!

Warren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald H. 
Évaluation :
5

None, the customer service was great and the folks were very helpful.

ron S. 
Évaluation :
3

I had a fuse out that he found when we connected the trailer. He changed it for me free of charge and quickly

Tina K. 
Évaluation :
4

I gave this and above average rating as the people in charge were very nice, efficient and helpful. I did not rate as excellent as the office is very cramped, allowing only 1 customer inside (covid) but I do understand that it may not make commercial sense to invest in a better facility

Natasza K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roslyn B. 
Évaluation :
1

Not charge for things not provided and miles not driven

Carrie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vern O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOS W. 
Évaluation :
5

Customer service is superb. I arrived without a reservation and was taken care of in no time. Fast, Friendly service.

THOMAS C. 
Évaluation :
5

Since this was the first time I used a car dolly, it would have helped to have someone point out that there were instructions on the dolly to help with unloading the car when I got to my destination.

Cheryl H. 
Évaluation :
5

Owned by wonderful God fearing people with a big family and lots of animals. They were professional, kind and above all Christ like.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan R. 
Évaluation :
2

There was no room to drop the trailer off after hours, even though it was listed as being a 24-hour return location, and then I had to use my own tire chalks so that the thing wouldn't roll into the street! (after deciding to just leave it in front of the gate, but at least off to the side a bit)

Tim G. 
Évaluation :
5

Very friendly and appreciate their customers. Merci.

Tevita T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bret H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy D. 
Évaluation :
1

Clean the truck between uses and have the correct keys and equipment ready when the customer comes to pick up. I was given a lock box code for early morning pick up and the wrong keys were in that lockbox. Fur her, the truck had no furniture dolly that I paid for or furniture pads at that time. I had to come back several hours later after the location opened in order to get the right keys and the items I needed. Additionally, the truck I was given had big smears all over the windshield to the point where I had to go to a car wash and clean off the windshield myself in order to make it safe to drive long distance.

Kyle J. 
Évaluation :
5

The location was great, the truck was awful. It pulled hard to the right, the drivers door took the incredible hulk to close, and the air conditioning would cut out all the time during my 900 mile drive to texas. I will not rent from uhaul again. Penski will have my business now.

scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANDAVID F. 
Évaluation :
5

It was good the way it is

Jerome E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn F. 
Évaluation :
5

Excellent service à la clientèle

William M. 
Évaluation :
3

Small lot. Cramped and difficult to drop off.

Colin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuelita M. 
Évaluation :
1

nobody was at the location. it was poorly maintained and i received no help. it made me late for my move.

brylee H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

M P. 
Évaluation :
3

After hours turn in—customer service people very helpful—thank you

Curtis E. 
Évaluation :
5

Very friendly and efficient.

Thomas C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAYMOND R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

This wasn't my scheduled pickup location. Was sent here after showing up to schedule location and being told they didn't have a trunk for me. So I show up to the new location Tims Mannagift Inc and they were closed. Luckily for me, the owner saw we were being shifted to his location and he came there to help. He was awesome. Overall, Uhaul's process was not smooth. We were scheduled for a 7am pickup and didn't get out truck till 9am and then when we dropped off the truck 10 hours later (7pm that night.. mind you we had it rented for two days) then you charge us 20 more dollars for after hours return?? You are taking advantage of your customers and that 20 $will be the reason that I will not rent from you again. It's shady and not how you treat customers who are contributing to the survival of your business during one of the most challening times in our history. Shame on you Uhaul.

Chris M. 
Évaluation :
1

Car had hale damage dents ALL over it. Manager o ly offered 10 dollars off?? Then Hertz teied to sneak a toll charge on my card... I paid ALL tolls with cash. Like are you kidding me! Terrible never recommending

Gregory J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue B. 
Évaluation :
5

I had a great experience here. The staff was helpful and efficient. The van I rented was spotless. Check in and out couldn't have been easier.

Peter H. 
Évaluation :
5

They were very polite and professional. These are good people and good Americans.

Charles G. 
Évaluation :
1

I got a call to indicate that I could pick it up early morning before the place opened with a lock box and a code. However the location did not mark my reservation as an early pick up. I had to call the 1800 number and after 1,5 hours I finally got the code to the lock box. Pretty frustrating. The 1800 person I spoke to was helpful and nice. Also when I talked to the the person who said I could pick it up before they opened was also very nice.

john B. 
Évaluation :
4

When I went to the first pickup location they did not have the truck I reserved. Supposedly the truck I reserved was in North Carolina but they couldn't tell me that before I arrived. Totally unsatisfactory. I had to go to the location on 8th Street to pick up a truck. Wasted an hour and a half of my time. The second pick up and drop off locations were good but the overall U-Haul experience was Poor.

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM H. 
Évaluation :
5

Nothing at this time thanks

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay B. 
Évaluation :
4

Excellent customer service, went out of their way to take care of issues that arose Before during and after rental. The trucks ac worked wonderfully but seemed like the suspension was about to brea as loud bangs and pops happened when turning the wheel and braking going into driveways. Was terrified the wheels were gonna fall off or something. But got the job done in the long run!

Sean S. 
Évaluation :
5

Everything went according to plan and the service was excellent and flawless from beginning to end!

Francine S. 
Évaluation :
5

Thank you for the last minute rental! The van worked out perfect. The owners of the location were fantastic and I thank you very much!

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
1

Tim and his wife did not have the truck we ordered a month ago ready for us. My husband had to wait over an hour for a different truck, because the store was unorganized. They told my husband this truck has a little trouble to include no AC. THEN they PROMISED a discount of 25 $off and 25 mile discount because of all of the trouble. They OVERCHARGED is from the beginning, and then they DID NOT KEEP THE PROMISE THEY MADE. On top of ALL OF THAT, the truck broke down at the gas station and would not start. Today I see we were charged an additional 20 $something on top of what they already took off. EXTREMELY DISSATISFIED, we have ALWAYS used UHAUL and we will NEVER use them again because of Tim and his Wife. Don't say you will do something for the trouble and then instead charge more, especially after giving us a piece of crap truck.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadie P. 
Évaluation :
4

The ac broke 1 hour into our 26 hr trip not a fun time :(

Gabrielle S. 
Évaluation :
3

Our original booking was closer to us it was only 30 minutes later that our location was changed making our mileage 40 EXTRA miles. That was almost 40 $extra we had to pay because U-Haul changed our location on where we had to pick up and drop off. It was very discouraging and feels like we were ripped off.

Stephen B. 
Évaluation :
1

I will not rent from u-haul again. Had to drive out of my way to pick up instead of 2 miles from my house. Then they were closed. They did do the transaction outside so i could get the truck. Allowed my and charged me for 4 days and 696 miles which i used for 2 days and 620 miles. I think i should have gotten a refund but nope. Then to turn it in i had to wait outside for half an hour because they only had 1 person working. Never again

VICTORIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristian F. 
Évaluation :
5

Very nice and friendly people working there. From the office lady to the young man that took me out and checked me in with the truck. I highly recommend this place very personable vehicle was great and easy to work with.

Margaret T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacque B. 
Évaluation :
1

Apparently when you reserve online a piece of equipment (17ft truck in my case) and they don't have what you reserved they will give you the next best thing (15ft truck) and say sorry but this happens all the time. Too many trucks leaving and not enough coming in. Prior to coming to the store I did my online Early check in but when I go to pick up my equipment I'm there for 30 mins going through the same online questions as I did online at the store.(what's the point of online early check in?) I had to travel 18 miles out of my way since the Uhaul closest to my house did not have the size available so I chose a different location 18 miles away AND I STILL DIDNT get my truck I reserved. Still had to pay 1 $per mile rate when I had to go out of my way 18 miles x2 plus more frequent trips since I didn't have the bigger truck that I needed to move my belongings. I even called the help desk and they said “sorry this is what you ordered. Nothing I can do. Enjoy the rest of your day.” Complete lie. I reserved online a 17 ft truck! Uhaul lost all my future business.

MICHAEL S. 
Évaluation :
5

The people running it were very accommodating and customer-oriented.

Brian S. 
Évaluation :
5

Owners and staff were super friendly, kind and personable. It was easy and hassle free to rent.

Annette H. 
Évaluation :
5

Excellent service à la clientèle. If I need to move I'll be comfortable with the staff very informative

Clinton O. 
Non reviews have been submitted for this location.

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