Nothing. Tinkertown was great.
Kenny B
Customer Reviews for Tinkertown Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tinker Town went above and beyond for use to get this u-haul!! Thank you!!
ANTHONY KAgain, great customer service!
Ryan HVery friendly and knowledgeable staff
spencer sGreat staff!
Dimitri JKeep up the good work.
JASON HI got charged for a cleaning fee. Why? I don't know.
Kevin WEverything was as good as can be. Very nice and helpful people.
robert dThe reporting of road side assistance was horrible. I had to wait over 2 hrs for a blown tire. Tinkertown was great getting us checked in. Love the staff there and would rent again.
Randall BGreat service
Timothy HEasy made easy. This was a great ecp
joseph zYou need to eliminate the minimart location.
Cole CThe U-Haul website was giving troubles but they were able to resolve it.
Bicycle MNothing, pickup was seamless and easy. Roger and Tim know their stuff.
Daniel EVisible signage to where a customer needs to go to get the key.
Jonathan MThis has nothing to do with either location but is about Uhaul as a company. I reserved a 10 ft truck almost a month ago in Syracuse and a couple days before picking it up was told I had to drive to Oswego to pick it up. After driving 47 min out of my way I was told that the truck had never shown up and that there were no trucks in the area and there was simply nothing they could do. I had to be out of my apartment the next day so took a trailer instead and the whole debacle took 5 hours out of my day, being hung up on with Uhaul, driving around Oswego, purchasing a ball for my hitch, and towing a trailer back. I did not want a trailer and was terrified of driving it on the highway-at 45-50 mph it began to sway and I instinctively tapped on the brakes and tried to steer. Due to inexperience I jackknifed across three lanes of traffic and ended up facing oncoming traffic. I may have mentioned this, but I had reserved a truck in Syracuse, not a death trap from Oswego. I will not be using this service again if there are any other options.
Elizabeth VVery good experience. The personnel were very helpful,courteous and very professional. Very definitely glad to do it again . I will be moving into a permanent residence 8-1-22 and will most likely rent a unit again at that time from Tinkertown Hardware.
Joe FI was satisfied with the impeccable customer service and how hands on the associates were I am very pleased....
evellia bWhen we dropped off the U-Haul the person who took the keys told us that had no knowledge that we were dropping of the truck. When it was explained to him that the U-Haulnin Jamestown told us to find the nearest one to drop it off the person working was like we don't have the paperwork. We were like we were told we could drop it off anywhere, you accept and rent out uhaul a so it is perfectly ok to leave it here.
eric RNothing, those guys are very courteous and professional. If I ever need another uhaul I wouldn't hesitate to call these guys again @
Mike WGreat customer service!!!
Stacey ZThe availability of the trucks was fantastic with very friendly interaction for getting the truck. My only complaint was how slippery the inside of the truck got with the slightest bit of snow. I might install some grip tape or something to reduce this, luckily those cloth throws were available to help this. Otherwise, a very great service!
Ryan MI was really happy with my experience at Tinkertown Hardware. The truck was clean, drove well and was ready and waiting for me when I got there. Returning it was fast and easy. 10/10 would recommend to a friend or use them again.
CHALLICE RTinker Town Hardware is the best. The staff are so helpful. The equipment is always ready to go and in good working condition. They even helped me problem solve a hitch and lights issue. I try to use them whenever I need a uhaul or anything hardware.
Sarah RThese guys were great!!!!
KIM SThe guy at the hardware store got everything all set up for me nice and easy and I was on my way quick if I need a trailer again I'll shoot back over there
Joshua HThe location is too far from my home.
Greg WI certainly would have preferred to have the equipment I reserved actually at the U-Haul facility I requested over a month in advance, instead of more an hour and a half away from me! IT WAS EXTREMELY INCONVENIENT.
Duane BRoger at Tinkertown Hardware was great as well as his staff. The bummer was availability in Westren NY. Original pick up was at Rochester Airport but had to drive 3 hour round trip to get trailer - a big time suck. That's it.
Norman SEverything was great. It is winter so I didn't expect the trailer to be clean. Staff are kind and helpful.
Amy DTinkertown is an excellent business; they are always friendly, knowledgeable and friendly.
Timothy NVery accommodating. Overall, I traveled almost 150 miles and 4 destinations with no snags. Very pleased with U-Haul's service and helpfulness from renting to drop off.
Richard BThank for helping with the situation that came about...It was handled quickly...and felt I received superior customer service...
Debbie pTinkertown Hardware employee was very nice and made it easy. Very happy with the service.
Michael BPersonnel there were extremely friendly and helpful. Current COVID restrictions adhered to very well and I felt comfortable during the process in pick up and drop off.
Bruce FAbsolutely the quickest return! Would definitely use this facility again.
LISA MMake sure the have everything they rented. I rented 2 dozen furniture covers and when I got to my apartment and open the back. No furniture covers, but a appliance dolly was there that I didn't rent.
Tina HTrailer was not good. It shook my GMC all the way from Florida to New York. Tire blew out in Columbia causing 2 extra hours on our trip. I will say your emergency service was excellent in replacing the tire.
Tom HVery helpful in correcting mileage error.
Breton QExcellent service the 10' truck was perfect for the furniture we needed to move. My daughter said it was very easy to drive. THANKS UHAUL AND TINKERTOWN.
Judy BEverything was great!
Michael Ls/o
Kim Lnone
Daniel RWouldnt give me a cash refund of $80 when they had a $100 bill in the drawer
Merlin TI really thought the people at Tinkertown Hardware went above and beyond to help me out. They scheduled my next rental and I was good to go. Friendly and efficient.
Tina CAucun
John PGreat people easy to deal with and extremely helpful. I would travel to this location to rent from them. Excellent service à la clientèle.
Paul K