Customer Reviews for Tire And Auto Shop
(U-Haul Neighborhood Dealer)

Évaluation :

5

Ben was amazing!

Évaluation :

5

Excellent service

Évaluation :

5

Personnel were very courteous; the equipment was in good condition and the check-in and return check-out process was quick. I really like this location.

Évaluation :

5

Great customer service!

Évaluation :

1

The location was a tire shop not a U-Haul location. Renting for U-Haul was a side gig. The first location I was given wasn't a U-Haul business at all. I was sent to pick up a truck at an empty lot with 1 U-Haul truck behind an assisted living facility. Crazy huh. When I called the U-Haul rep he said that location wasn't set up yet to go to the tire shop to get a truck. Not a ez experience. Because of all that I ran over the 6 hour time allowance and the rental cost more than it should have.

Évaluation :

5

Get that girl some help and give her a raise!! Her name is alaiya

Évaluation :

5

Truck was available on time. Check-in went smoothly and quickly. Would use this facility again in the future.

Évaluation :

5

Mr. Ben is a great guy he is genuine and answered all of my questions. God Bless him

Évaluation :

3

The back had nails, tack and screws along with dirt in it. The check engine light was on and there was a bulb issue in the right taillight. 2, Now your survey would not send, as you are making me correct. Some times answers are not yes and no...I have to say no, but if you gave me a better choice, I would pick the choice not no

Évaluation :

2

Customers should be sent to an actual UHAUL location that will have equipment like towing parts. I had to drive to Harbor Freight to get what i needed then drive to pickup the trailer. The guy just hookup the trailer, without checking the operation of the light. I had to check the lights...

Évaluation :

5

Initially I was disappointed that my local Uhaul did not have equipment available but Ben at Tire and Auto shop was wonderful and handled truck rental and questions kindly and professionally. Merci.

Évaluation :

4

all very good

Évaluation :

3

I rented a motorcycle trailer at the listed price. I didn't notice until later that I was charged an extra $10 dollars for something I didn't ask for! I only needed it local for about an hour but was charged about $25 instead of the listed $14.94. This is very disappointing and I'm not happy about that!

Évaluation :

5

The location where I picked up my U-Haul truck was excellent and Ben was very professional and got us on our way in minutes. However, U-Haul themselves were horrible. This location was the 3rd location that we were sent to in order to pick up our truck. The truck was reserved to be picked up at a location with a live person. However, U-Haul decided to change my pick up location to one that only had a lockbox and we were unable to retrieve the code to open it. The representatives on the phone were useless. Finally one of the Reps (after over 1/2 hour on the phone) changed the location to this one and we got our truck. I will NEVER USE U-HAUL AGAIN.

Évaluation :

5

Once I arrived, they were out immediately and hooked up the trailer. Very friendly and quick to get me on my way without delays.

Évaluation :

2

It took a long time for them to get the computer stuff and payment completed even though I checked in in advance. Then the guys who hooked up the trailer had obviously not been trained on how to connect a trailer correctly. The employees at the drop-off location were shocked about how the chains were connected and asked if I disconnected the trailer and hooked it back up.

Évaluation :

5

Very accommodating

Évaluation :

4

Great service

Évaluation :

4

Dropped the trailer where told to and left. No other interactions were done with any employee. My time at this location was no longer than 5 minutes.

Évaluation :

1

They over charged me more than what they said

Évaluation :

5

Just had a broken latch for a dolly

Évaluation :

5

Very good service. U-Haul attendant was courteous and pleasant to deal with. I will use this location again in the future.

Évaluation :

5

I was so tired from the move ,and the employe greeted me with a big smile and made my day thank you ☺️

Évaluation :

2

The problem is that I paid for 3 days but returned it in one day. They charged me for 3 days. I need a refund of 2 days service usage and documentation to me. I need to speak to the regional office

Évaluation :

5

Excellent Customer Service from the gentleman in the store.

Évaluation :

5

Great location. Easy to get in and out. Excellent service à la clientèle.

Évaluation :

3

Don't send them so far to return when they are already spending so much money. Moving is stressful enough and expensive enough

Évaluation :

4

Didn't have much interaction with employee. Check us in quickly. Yes we would recommend this site.

Évaluation :

5

S.O.

Évaluation :

5

I’m so happy of owner of location. Good Service.

Évaluation :

5

Nothing, whole experience was a blessing.

Évaluation :

3

We accidentally left a key on the key ring on a Saturday and when we called the rental place back on that Monday after being closed, they said they did not have the key because it was rented out again and did not come back with the key. I don't know who that's possible when they were closed.

Évaluation :

1

Tires were low in the vehicle. The employees at the location didn't seem to know how to check me in and I waited about 20 mins before anyone helped me. I got my rental about a half hour late from when I reserved it

Évaluation :

4

Great service. Very helpful

Évaluation :

2

Motorcycle trailer had no working lights. I asked the agent to check lights and he adimitly insisted the lights were in working condition.

Évaluation :

1

This was probably the worse experience with Uhaul that I've ever had. I made a reservation for a truck but their system showed a van. They didn't have a truck available, so they told me to go to a different location and the gentleman had to cancel the reservation. I took a ride share to the first location and now, had to take another one to the second. Spending money needlessly. Then, arriving at the second location $14 away, I had to wait close to 15 minutes for someone to come from the back and help. Only to find out that the reservation was not canceled but transferred. I called customer service and received no help or compensation for time or added money spent. The guy at the second location took my license and credit card. Swiped my card without telling me what I was being charged for. Tossed the keys on the counter and disappeared. No paperwork. No walk through of the truck. Nothing. I returned the truck with gas. The location was closed. Hours later, I saw that my card was overcharged. I called the location and was told that when the manager came in at 2pm, he would refund the overage back to my card. I don't see it. Time and money wasted.

Évaluation :

1

It was an old and dumpy location - straight out of the 1950's. Needs to be cleaned up and modernized.

Évaluation :

1

The employee answered the phone for a personal call while I was trying to get the van I reserved. It took 18 minutes to get the keys. I called at 2:30 pm to say I would be late because I had an EMERGENCY. His response was "if it's not back by 4 pm I'm charging you for an extra day." An extra day was added to the receipt. I was never given any paperwork to sign and all I have for proof of rental is the receipt. This location is absolutely the worst and I will drive further the next time to rent from another location.

Évaluation :

4

The rental agent was very accommodating.

Évaluation :

3

When the guy opened the back of the truck it smelled like a dead body was inside and there was trash inside. He said some people do bad. He swept it out and spayed some chemical inside but it still smelled horrible. He gave me the key. It was the wrong key so I had to go back in to get the right key. I oreded sa furniture mover which he put in the trunk. He placed it on the wheels so when I stopped it slammed the wall. It was so loud i thought someone hit me. I was given no paperwork so if I had gotten pulled over I would not be able to show that I rented the truck. I feel I am due some money back for that truck. They had no others so I was stuck with that one.

Évaluation :

5

Super friendly and helpful

Évaluation :

5

Best service

Évaluation :

5

Quick and easy return

Évaluation :

5

Excelent

Évaluation :

5

Good rental experience. Thank you.

Évaluation :

3

I was charged a $10 CDW fee not sure what that is and did not know about it until i received my bill in my email since they don't give you a paper copy when you turn it in so i could not ask or dispute it. Can anyone tell me what that is and would uhaul refund it?

Évaluation :

5

Le meilleur

Évaluation :

5

They were great, very friendly and easy to work with.

Évaluation :

4

Treated well

Évaluation :

5

Excellent service and very nice people!

Évaluation :

4

Check equipment before customer pick up.

Évaluation :

1

The person was rude. He wanted me to pay him after I told him I paid on line. He told me I had to do paper work. I told him I did it on line. Basically He said if I didnt like all the questions I could leave. If I ever need a trailer again.I will not pick it up at this location.

Évaluation :

1

There was food left over in the truck sunflower seeds in the cup holders the guy who registered me did not know what there doing they had you type in your own stuff meaning second driver extra phone number then to top it off I was told 69 cent a mile and charged 99 cents I am very unpleased with uhaul when your Bernini told one price and charged another

Évaluation :

1

You should stop ripping off your customers

Évaluation :

5

Keep the same service 👍🏻

Évaluation :

1

The staff was nice, however he kept saying the van was "new" but it had over 5000 miles and the mirror fell off. I didn't nothing wrong, but was charged $150 because the mirror straight fell off on the highway. It felt like there were transmissions issues as well. I would never go here again because it felt like a scam.

Évaluation :

4

I was totally satisfied.

Évaluation :

1

The rep at this location is not trustworthy, but he was not disrespectful - just very shady.... I made my reservation online and purposefully choose NO INSURANCE. When he handed me the key, I did a walk around on the truck and there was a ripped side of the truck (driver's side) that did not have to usual sticker to indicate it happened on a previous rental. I took a pic. of it with my phone which time stamped it to show I took possession of the truck and the damage was already there even before leaving his Lot. He put a sticker after I told him to verify I did not make that damage. I also asked for him to provide a paper copy of this rental transaction - he told me it's all online and could not give me anything. I was very wary of that remark from him and already lost trust because of the way he was handling this transaction. When I returned the truck and tried to pay - the invoice was for an extra $14 - so it was approx. $54. I told him I did not choose any insurance (I only used the truck for 11 miles, on back roads so I felt safe to do that). He told me he cannot remove the charge, and that I should be thankful I did not have an accident while driving, and the $14 was good to have. I immedidately called U-haul Cust. Svc, and the Rep was great, she confirmed my online reserv., and saw that I did not choose Insur. when I placed the reservation. So this man at that dealer was behaving in a very unproffesional and criminal manner in adding on the Insur. - I also told him I brought my car insurance with me to show I had vehicle insur. I see today via email that U-Haul charged me a total of $61,89 for this rental!!!!! What else did this man at his rental lot charge me for???? I am disputing this charge with my credit card company and ask for your help to recharge me the honest and proper amount for renting the truck. Truck rental: $19.95, drove 11 miles total, truck was out for less than 2 hrs. (I rented for 4 hrs), truck was clean, I put gas in the truck before return, $1 "environmental chg", and sales tax if any. Merci

Évaluation :

2

The equipment wasn't ready and really picky about gas. Like they are any perfect? Bearly speaking English, hard to communicate with

Évaluation :

5

Johnny was personable and nice

Évaluation :

5

Johnny and his crew are the best, awesome to work with, prompt, courteous, friendly, accommodating. We will definitely consider for the next time we need them. Super service!!!

Évaluation :

2

Nobody in the office area. Had to go find them in the shop both times I went to this location. Also got charged for 6 gallons of gas when I returned it exactly on a 1/4 of a tank like the agreement stated.