WONDERFUL customer service.... Equipment ready when we arrived....easy to return... Very cost effective for our move. Thank you....Peggy GrahamMichael G.
Customer Reviews for Tireville
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charles Town, WV 25414
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great experience. Clean trailer, Helpful and professional service at both locations.Jeffrey W.
Le client n'a pas laissé de commentaire.Conrad L.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.LaTonya B.
Very friendly helpful efficient staff!marcello A.
Best U haul experience ever.Richard H.
I cannot think of any improvements. The rental process was already efficient and without complication.Christopher B.
Back of truck was filled with loose screws, nails and dried chunks cement as well as cement mix Several holes in roof rain leaked in and mixed with cent to create a messy, very slippery and dangerous conditions. The people at the location were friendly and accommodating but the overall condition of the truck was horrible.Dyana B.
On time and no waiting! Very niceJack A.
Le client n'a pas laissé de commentaire.Joseph N.
Le client n'a pas laissé de commentaire.Charles A.
Everything went well I guess, but I didn't receive any communication that I had returned the rental until 2 days later and it said I had just returned it that day rather than 2 days earlier.Cassey R.
Le client n'a pas laissé de commentaire.Roxane J.
I put the gas back into it that I had ran out! And the guy is charging me for fuel saying it was at 3/4 full when it was on the full mark when I parked itKelly I.
Le client n'a pas laissé de commentaire.Claudia S.
Staff were extremely helpful and knowledgeable. Truck and trailer were ready to go. Check in and check out was flawless.Clifton H.
Great rental experience!Suzanne K.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.Timothy A.
The representative got me in and out. Excellent service à la clientèle.Sylbarria I.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.Cody D.
The owner/Manager was very kind and caring. Definitely will recommendAlison T.
These guys are always helpful. Dwane does a great job of hooking me up and getting me on my way. I have mentioned before that Tireville does not come up as a UHaul dealer when you are looking for a location to rent your equipment. People are always surprised when I tell them about Tireville. It would be helpful if you could get them in the queue. MerciBOB S.
Le client n'a pas laissé de commentaire.Christine D.
Clean the cabin better, and fix your bumper.chris H.
Le client n'a pas laissé de commentaire.DANIEL ROBERT P.
Duane was very accommodating with all of our needs. We used uhaul 4 times that week then sent daughter in law there for tires.DEBRA H.
Nothing, everything was outstandingDavid A.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Professional and super fast serviceDEBRA H.
Not much to improve, the experience was great.jason S.
ExcellentCHARLES NICHOLAS P.
If possible check that the fuel is actually full when equipment is returned. It was on F when we started but seemed to take a more that we used when we filled it.ADRIENNE MARIE M.
Le client n'a pas laissé de commentaire.ANTHONY D.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.ZHIGUANG Z.
Le client n'a pas laissé de commentaire.Matthew R.
Upon arrival before business opening I found my truck without requested equipment. I had to take equipment from other trucks on lot. This took a while to do. I couldn't get the furniture dolly so I decided to wait for the business to open. But after waiting 20 minutes nobody showed up. I called uhaul afterward and was assured the 7$ for the dolly would be taken off but it wasn't. I tried to return the truck after hours and the system refused my multiple attempts to upload a photo of the dashboard. Horrible system.Charles S.
Le client n'a pas laissé de commentaire.Andrew C.
Rented me a truck with a blown right rear outer tire, went on line for help , because they weren't answering the phone, arranged for repair on line took more than 3 hrs to get there then close to 2 hrs to repair all while the movers were on hold at a 160 hr cause they couldn't load truck while he was working, I do expect to be compensatedRICHARD ALLAN G.
We're do I start?, first they rented me a 26' truck with a blown outer right rear tire , then it took 3 hours for someone to get there for repairs, he'd to have movers stop loading while tire was being replaced at a cost of $160 per hour to me , on hold for over 40 minutes to speak with customer service and all they could tell me or say is we could open a dispute and have note heard back from anyone yet to address the issue , how do you think my experience was .GERALDINE G.
The location was amazing and totally understanding after Uhaul completely screwed up. Uhaul told me I could get truck at 7a but company didn't open until 9a. After having to cancel movers and being nervous to miss the movers at Our final destination now we were down movers. They got me out the door as soon as they got there and had me on the road before 9a. So way to go Tiresville and Uhaul you guys need to figure it out.Brandon S.
Every company in America should take a page out of the UHaul customer experience handbook. When you deal with vehicles, things are bound to go wrong. What makes your reputation is what happens next. And UHaul immediately sprung into action when I had a problem. Instantly I had a team of people going out of their way to help to the best of their ability and beyond. I will surely recommend them to anyone and will certainly be back.JOSEPH G.
Le client n'a pas laissé de commentaire.BETH R.
Le client n'a pas laissé de commentaire.ADAM K.
Excellent service and responseNICK P.
Le client n'a pas laissé de commentaire.FREDERICK B.
Le client n'a pas laissé de commentaire.RICHARDELEE B.
Le client n'a pas laissé de commentaire.ROBERT U.
Le client n'a pas laissé de commentaire.BENJAMIN J.
I had no choice in location. Had to take a 1 hour taxi drive to the location. I had flown in from Texas to pick up the last of my belongings and transport to Texas. Ask if arriving from out of town in the original request for renting a U-Haul. Give those people priority of their requested location.MARY ANNECECILE Y.
Le client n'a pas laissé de commentaire.DENNISW E.
Le client n'a pas laissé de commentaire.MARIA ELENA V.
NOTHING, THE GUY AT TIREVILLE WAS PROFESSIONAL, FAST, and COMPETENT! He had me in and out in less than 10 minutes. The APP/SCAN BACK MY LICENSE was an issue. But he saved meTimothy S.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.JAMES ALFRED L.
Le client n'a pas laissé de commentaire.Paul C.
Make the pricing more flat rate so the customer doesn't get overwhelmed and pay too much for what they need. It's crazy the hoops I had to jump through to get the rate I got. Make it more flat rate and pick up your Biss on volume.Dewey H.
Ordered moving blankets. They weren't in the vehicle. Had to conduct my move without blankets causing a major issue as we loaded uo. Even called the day before to confirm that they'd be in the truck. Unfortunate oversight for this representative of uhaul.Jason S.
Le client n'a pas laissé de commentaire.Mel D.
Nothing!!ANNE GREFE L.
Hands down the best UHaul place around and the customer service is second to none.Mark H.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.MALCOLM JAMALLE N.
Le client n'a pas laissé de commentaire.James A.
Customer service was a nightmare and we got no notification when order was changed.Derek S.
Great service. Reps very nice and po rofessional!Mina W.
Great location! Dwayne is always very helpful and cooperative. He makes renting and returning EZ!Bob K.
Le client n'a pas laissé de commentaire.Alexander G.
We had to take apart the front of my car to fit it on the trailer. Someone should have let me know that my car was not compatible as I could have shipped that one and towed my other car. Also, the windshield wipers needed to be replaced. It rained the entire trip and I could barely see. Finally, the truck leaked and ruined some of our stuff.Shaun F.
Friendly service!! Top notch!Bob K.
Le client n'a pas laissé de commentaire.IVANISE R.
Make sure you have a dolly.cindy C.
Le client n'a pas laissé de commentaire.JON C.
Nothing. Every was explained in detail and what was expected of me.kenneth C.
Le client n'a pas laissé de commentaire.Clem G.
My experience with your truck was unsatisfactory. A number of items were water damaged during transit from Maryland to Pennsylvania. We lost 2 mattresses and a rug due to water damage from the stormWAYNE P.
Le client n'a pas laissé de commentaire.JAMES CLARENCE I C.
Le client n'a pas laissé de commentaire.Denise B.
Le client n'a pas laissé de commentaire.ROBERT M.
The Poor rating has nothing to do with Tireville. Tireville was fantastic and helped me tremendously. The Poor rating is directly related to Uhaul personnel and the absolute pathetic reason I had NO truck at Tireville's location, when in an email, I had it guaranteed. Tireville went out of its way to look for a truck for me and it took over 2 1/2 hrs before I got my truck. I lost half of my moving crew and people helping due to Uhaul's negligence.JEREMY S.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Peter L.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.Travis H.
Le client n'a pas laissé de commentaire.Brandon M.
Awesome customer serviceJoshua C.
Super...super fast an friendly....RICHARD S.
I had to change the drop off location, and they were very helpful and accomodating. Merci.Diane G.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Heather O.
Le client n'a pas laissé de commentaire.CHONDA JO K.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.JON D.
Excellent customer service!James B.
Le client n'a pas laissé de commentaire.Joseph W.