I had a great experience with the company especially the location I went to! They were very willing and accommodating to me.
LONNIE W
Customer Reviews for TKO Custom Designs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Gracias muy amable
CARLOS BThe people there are very nice
Sebrina HVery disappointed with the drop off the charges made after I had paid $203 then charged another fee over $100 for what
Linda MNothing I was help and they were great thank you and have a good day
Gail SEasy to get in and out no person there
Linda MDrop off was simple
Rodolfo SOwner and staff are ALWAYS helpful, polite, and respectful. I would go out of my way to rent from this location rather than any of the numerous other locations in town!!!
William PWonderful experience- Very helpful, polite, and personable. Highly recommend this location.
CATHERINE MThey did a great job!!
DAVID HA little more visibility from the street.
THOMAS CNeeds a bit more room to navigate the removal of vans.
STEVEN BFriendly and efficient... Will make 420Old Morgantown Road my rental location...
FRANK KRien
Heith MExcellent service à la clientèle
Chris SVery nice and helpful. Staf
Ronald BKeep the same energy!!
Jeton HJunk the trailer
Scott KGreat people, easy to rent from with no hassles.
Angela BOver charged drove 35 miles and charged for 60
Marjorie PMake sure you understand the customer payment before you send it through collections. The bank may not have process the payment being that it was on the weekend. Just don't assume and you will have more customers coming to your business.
Jacqueline PParking was full for u-haul vehicles. Not sure what you can do about that but that's the only complaint that I have. Super Easy pick up and drop off, your service is so convenient that I will continue using it for all my needs. This includes large orders at Lowe's. Thank you for making it easy to survive without a pickup truck!
Ken WFriendly bunch but I'm still waiting on my deposit
Virgie BThey had left a lock on the back of the truck and didn't tell me before I Pulled off. So I had to call back and get the password , which took over an hour. Then come to find out they took an extra 60 off my card. I don't know why, the gas was full when I returned it and I didn't go over mileage.
Tavion BI was able to drop off the truck without issue and that was great. I have always used U-haul and am grateful for your company.
Jacqueline IFriendly staff and easy to get in and out quickly.
Stephen EThey forgot to put the pads in the truck. Said they would refund it. Haven't seen it yet.
Dominic HProfessional and Courteous Service. Equipment was clean and well maintained.
robert bStaff was very kind and helpful. The equipment was not the best. We were warned in advanced that it had some mechanical issues which were fine, but the back of the truck was very dirty and stained several of our items. We didn't realize how dirty it was until we unloaded, also, I'm not sure if it said on the website but I was not aware this was not a full service U-Haul location.
Suzanne CThis location was not a problem at all…very delightful to work with! It was the location on Campbell Lane that refused to take the U-Haul back. I had asked after booking if we could return the U-Haul to the Campbell Lane location since it was a whole lot closer to where my daughter was moving and was told by two U-Haul personnel (one worked in "traffic") that would be fine. Campbell Lane refused to take it back and we had to drive all the way to the pick up location to take it back. We found out later Campbell Lane could have transferred it but chose not to creating more stress and work for us!
VICKI GWas supposed to pick up blankets as well as the truck when I got there they said they hadn't had any for weeks.
James WI returned truck with the same amont of gas as i received and was still charged for gas. The smell in the cab was horrible. I did appreciate the upgrade of truck due to truck i was suppose to get not being returned on time.
Barbara JIt was wonderful
Derrick WCustomer service was excellent. Was in and out quick and they even upgraded my truck at no extra charge. The only thing that I was concerned about was the passenger side wherever you are was broken and it obstructed The view some. Other than that everything went great.
Robert AThe guys there were great to work with, super helpful. No improvement necessary.
Randall HSearch, for " near me" pictured a location, and mileage of 9,5 . Actually was about 20 miles and picture of bussiness wrong! Must have moved?????
Brian REverything was good😊
Mildred WI been going to Kerry for years started out with shirt's. Then he started the uhaul business and there I went to renting the uhaul . Always a pleasure and good conversation very nice people I will always be back!
SHALONDA BCustomer service at tko location is absolutely awesome!!!!!!!
DONALD LWe agreed to tow a trailer to our final destination through the equipment distribution program and the trailer wasn't hooked up to the truck upon arrival. We had to hook the trailer to the truck ourselves at the pickup site. The original truck had an electrical issue with the electrical connectors for trailer towing, so we had to unload the trailer and connect to an alternate truck. We were overcharged for gas at the drop off site bc the original truck and alternate truck had differing levels of fuel and the contract was never updated before we departed the pickup site. It was all very frustrating to say the very least for doing Uhaul a service through the equipment distribution program and we still didn't receive our agreed upon credit for towing the trailer to the final destination.
Darrell JThe gentleman that checked me out was nice and professional. Drop off location for UHaul was a TShirt print company in a poorly maintained building. UHaul is only a side business for the owners and it showed. I would hold my brand to a little higher standard than what some of these side hustle businesses are presenting for UHaul. Definitely would not rent from this place in the future.
John WPleased with service and equipment from TKO. Very helpful and friendly.
Mark RI got cockroaches from this truck very upset I would like a manager to contact me!
Joshua MIt took an hour to rent an appliance dolly, website failed again to work properly after all of the time they had to call support to reserve the item. It was a Frustrating experience when I could have been packing.
SHANE R