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steve H.
Customer Reviews for TNG Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guy was not real Friendly and they tried to charge me twice for the rental
Candice T.The pick-up was great, but the return was not.The owner told me that i would be responsible for fuel cost. I told him , I returned the vehicle with same amount of fuel as I left with…..which was very little. He was kinda rude about it-
Andrew P.Great people to work with. Would highly recommend their services.
Jake L.We filled the gas back to the point required (just barely under 3/4 of a tank and that was the way we received the U-haul) and they charged us for 6 gallons ($26,12) of gas!! Not happy at all, will not use this location again!!!!
Dominic H.I called multiple times to let them know of return date changes and NOT ONCE did anyone mention any additional fees!! We returned the trailer on 7-3-23 and they were closed for the holiday BUT when I called on Friday 7-1, I was not told they'd be closed!!
Sheila G.There was no parking and people were just parked everywhere.
Tammy J.Drop-off was as easy as it gets. Easy to find location; in, off, and out in about 7 minutes. Got my receipt by email within an hour. Thanks!!
Curtis L.undocumented damage, truck wasn't ready, less than half of pads available, missing dolly, took forever, had attitude. It was also more than 5 preferred locations away, 15+ miles (I paid for that fuel @ 2,2mpg) - this was a miss for everybody involved. The truck also had check transmission and another dash light on, not a great feeling on a long drive.
Trevor D.Location did not have everything to complete my online order, which was problematic during the move. As a result, I had to purchase something from the business that I should have received from UHaul.
Mindy G.1
Dennis W.When we got the truck, the gas meter was between half and quarter. My husband put the gas meter back where it was when we got it. Instead, got charged over $10 to put the gas meter to 3/4 full. Plus, my husband went through snow storm and didn't have the time to get the truck washed. It was dirty when we got it. No, we won't be coming back to you.
John B.Always excellent service!
Dawn O.S.O.
Tonya C.The people at TNG Power Equipment are very friendly and professional and did a great job of helping to get the trailer hooked up and explaining all that was needed. Excellent service!! This was the best experience I have had with Uhaul!!
Melissa W.truck had just under 3/4 tank of gas, paperwork showed 15/16 full
Mike S.Seat belt extensions for big people and a little more leg room in the cabin
Douglas G.Very helpful and accommodating.
Robert M.Howard and family are wonderful people!!!
Richard W.This is my 3rd U-Haul rental in past 2 months. I really needed an appliance dolly for my move as I had requested. A regular utility dolly was left in the truck and the facility was closed when I picked up the truck. I had to find one on my own to complete my move. As you can understand, it's frustrating when you are paying 1,09 a mile when you have to go out of your way! I expect a refund on the dolly fee. Thanks
STEVEN S.Good location
Joe D.Truck share 24/7 seems to need improvement. Attempted to use but it wouldn't work. Fortunately location was open.
Thaddeus T.The passenger side mirror was not in good order and would not stay in place. I was unable to properly see the traffic in the lane to my right. I had to drive most of the way in the right lane only. If you have ever traveled in Oklahoma, you know that is always the lane that the trucks have torn up. The person in charge was arrogant and did not follow my instructions on which of my cards to charge and insisted on charging me for a trailer that U-Haul asked me to tow to Lindale, Tx for them. I am pissed that U-Haul has yet to reimburse me the $81 I paid to TNG Power Equipment. If the $81 is not refunded to me, I will no longer be a U-Haul customer.
Corey E.No improvements needed. The staff were very professional and kind. I would definitely recommend this place.
Andrea H.Came through when I needed them. Congratulations on the grand baby again.
Sam H.Keep up the good work
TIMOTHY L.Maintaining the equipment I would think should be a priority. When I left the U-Haul parking lot in the pouring rain I noticed the truck steering was pulling to the right very badly. An already unpleasant experience of moving was made even worse by having to fight to keep the vehicle on the road for hours & 100's of miles.
Jerry V.I only had trouble with returning my equipment with the online application. I do not, however, know how to fix this issue.
Belinda C.The trailer for the most part was in good condition. It was not cleaned (probably from the previous renter and looked to have been run into something on both side, but I took pictures before and noted it prior to leaving the lot on the pick up date.
Michael R.Staff was very helpful in the stores already clean
Victor J.Good service and. Very helpful
Dexter S.Very quick service and a friendly group
JIMMY P.There was a door lock/latch missing on our trailer. We had to tie the door shut.
Julie H.I was very upset!!! When I arrived to pick up the truck, I was asked for my credit card info, told there would be a hold on it for an estimated amount. When I said my driver would be paying cash for the actual amount, the man said for him to remind them to remove the hold. So he returned the truck and asked how much it would be. He was told it had already been run through using my credit card. You say, what's the difference, he could just give me the cash, which he did. It mattered a lot to me. I had an $1800 car repair 3 weeks earlier, which I had to put on my credit card. Being 81 years old, on Social Security with limited income, I'm having to pay interest a for few months. So this new $91+ charge, is also costing me interest. Your employee said he couldn't do anything about it without an involved and time consuming process. They should ALWAYS ASK before charging the credit card.
sherrill V.Great customer service would recommend to anyone.
William M.Very quick process!
Richard S.I would rent the same trailer again - easy pull and easy pickup. Easy return. Helpful staff at this location.
scott C.Excellent location and helpful staff
Mark D.con artist and rip offs
Thomas W.very polite and respectful. quick in and out service.
Bethany P.other than the initial process of picking up the truck everything was great. An older man did the initial process to get the trucks and was extremely slow.
Joel H.Great store
JOHN J.