Évaluations des clients Toll House BP

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Toll House BP

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Chris W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricardo S.
Évaluation :

Great service

Chandravardhan R.
Évaluation :

Le client n'a pas laissé de commentaire.

Vicki F.
Évaluation :

Van smelled like cigarettes. It was VERY dirty. It did run okay and the rental experience was fine.

Susan M.
Évaluation :

Not easy to find. The location was a BP station and the text I received did not indicate that fact.

Melanie G.
Évaluation :

I drove the rental vehicle 14 Miles. I replaced the gas using $2.00 (almost a full gallon) considering I barely drove it. The employee never came out of the drop off gas station to inspect the vehicle and/or gas. I was CHARGED an additional $6.00 for gas after I left and a day or two later. Unbelievable. Ridiculous. Unexceptionable. I never ever complain, but I refuse to let this negative experience fly. I will never use UHAUL services again and will likely suggest to anyone who asks my opinion not to use UHAUL services either. It’s the principle, not the $6.00. However, I should be refunded. Thank you for the survey as it is important for any business to know the experiences of their customers.

THOMAS V.
Évaluation :

Smooth process.

krista T.
Évaluation :

So easy to return after hours!

Belinda B.
Évaluation :

Le client n'a pas laissé de commentaire.

Suresh V.
Évaluation :

The clerk was very helpful and friendly through out the whole rental process. Keep up the good work.

Helen F.
Évaluation :

The guy who assisted us was very nice. He explained everything clearly and made everything easy for us. Picking up & drop off. It was great. I am pleased with the service he provided for us.

Muhammad H.
Évaluation :

Le client n'a pas laissé de commentaire.

Barker R.
Évaluation :

Verify the location and vehicle you want is available, and ready at the location you want to pick it up. Drop off attendant at this location was helpful.

Mark D.
Évaluation :

Great customer service.

Arun M.
Évaluation :

Sync in your online and offline services. I booked online and then on the shop again had to go through whole process. Also the shove a forcefull insurance coverage and then its a pain to get the refund.

Paul R.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas T.
Évaluation :

Toll House was great but Uhaul moved pick up location. A bit of a shock

Aric H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mamadou B.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamara S.
Évaluation :

Helpful staff who were responsive to my particular needs and situation.

Mario R.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary B.
Évaluation :

Fast and easy.

Mark H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan M.
Évaluation :

The person at this location was rude, not helpful and did not give me any receipt. Just that I would get an email, that I never received one. Just a bill for $207 for the extra days.

DOREEN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Musa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence B.
Évaluation :

Good business personality was not on display.

michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Clifford B.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth S.
Évaluation :

This location is not good because you cannot keep your vehicle on site while you’re using the U-Haul. Also the van was very dirty and smelly. The gentleman who rang me up booked me for the wrong return time calling me asking me where the van was. I told him I was dropping it off at nine to 9:30 PM He replied you didn’t specify a.m. or p.m. isn’t that his job to ask? I know I certainly said p.m.

Eric K.
Évaluation :

I have never had an experience like this before. I needed a truck for 1 day but I was in contact with Uhaul for 8 straight days via email, text and/or phone. I only wanted to do business with you for 1 day. I had to download an app. Every company in America wants me to download an app. 7-Eleven wants me to download an app. I Do. Not. Want. Anymore. Apps. The Uhaul drop-off was in an area with no cell signal but I was required to download and app that I couldn't use because there was no cell signal. If I don't use the app to return the truck I get charged a "convenience" fee. OMG!! This was an all around terrible experience. Uhaul customer service couldn't even tell me how to use the app. Uhaul should be embarrassed.

Dave D.
Évaluation :

Le client n'a pas laissé de commentaire.

Esteban G.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa N.
Évaluation :

Le client n'a pas laissé de commentaire.

Letty F.
Évaluation :

Great customer service

Adam W.
Évaluation :

Great. Would recommend.

Eric C.
Évaluation :

Le client n'a pas laissé de commentaire.

Esteban G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jing Q.
Évaluation :

I'm unhappy about the way the fuel gauge was presented to me. The rep told me the fuel gauge was full, and in fact, the needle was pointing to F. However, like most cars, when the tank is full, the needle actually points PAST full. So, when returning the car, I filled up the gas tank all the way, bumping the needle past F, and thereby filling an additional 2.68 gallons of gas at $2.96/gallon (I traveled 72 miles at 18mpg, which would equal 4 gallons of gas, but I had actually filled up 6.68 gallons of gas). I mentioned this issue to the rep as well as an agent on the phone, and neither seems to able to refund the money I put in for additional gas.

Sean T.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris K.
Évaluation :

Great service and convenient location

Jeffrey S.
Évaluation :

Everything went fine. Great customer experience. Very happy with rental and BP service.

Claire B.
Évaluation :

Le client n'a pas laissé de commentaire.

Camille L.
Évaluation :

One stop shop with reliability for all my domestic moving/transportation needs.

Janet F.
Évaluation :

Outstanding Service All Together

Terence R.
Évaluation :

Le client n'a pas laissé de commentaire.

Hazel G.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve H.
Évaluation :

Fortunately, I was told that there was no overnight parking at this site by the employee at the counter, and that vehicles would be towed. I was going to leave my car there until the next day. I didn't see any sign indicating no overnight parking, but I might have missed it.

patrica R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesi R.
Évaluation :

Very quick and easy and the clerk was very friendly.

Bryan B.
Évaluation :

Friendly helpful staff. Convenient location. Will rent from here again.

Robert C.
Évaluation :

The guys who run this Uhaul location were extremely professional and nice. This was my first time using Uhaul and I loved how easy and convenient the renting process was. I will definitely repeat. Thanks!

Greg C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim A.
Évaluation :

App was recommended as being faster, but it did not seem to be.

Lynne D.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H.
Évaluation :

Online portal for equipment checkout kept crashing - resolve this.

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

David D.
Évaluation :

Le client n'a pas laissé de commentaire.

olusola O.
Évaluation :

Good job.

James D.
Évaluation :

For anyone who had no rented before, they would need someone to go through the contract (gas policy and pricing, condition to return, etc.) Fortunately we had rented before, including 4 trucks in the past 7 months.

mathew C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brigette V.
Évaluation :

So convenient having gas to fill up right there.

DOUG F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ariel C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

Le client n'a pas laissé de commentaire.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID L.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew W.
Évaluation :

Very fast in and out times. Would definitely recommend this location over some of the other ones in the area.

Gabor F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jared F.
Évaluation :

Le client n'a pas laissé de commentaire.

John T.
Évaluation :

Some scheduling problems, apparently. I received a call asking me to return my rental truck early, because ... apparently that truck was double-booked(?). As it turns out, this was not a serious problem; we finished using the truck about an hour before our scheduled finish-time. The check-out clerk had assured me that if I needed the truck for a longer period than that which I had booked, it was no problem. It seems clear that the people physically checking out trucks from this location are not communicating well with the people who handle reservations from this location.

david L.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda Jan M.
Évaluation :

Good service

YAHOR K.
Évaluation :

Best customer service in frederick, MD.

Samuel P.
Évaluation :

thx

keith L.
Évaluation :

Le client n'a pas laissé de commentaire.

Fatima F.
Évaluation :

Good

kenyon C.
Évaluation :

I went to the main uhaul here in frederick md and they didnt have any vehicles available so a lady there helped me find one at 7th street. I believe her name is tameka. She was great and took her time with me even though it was crowded. Went to the other uhaul and Nick was fantastic. Only had the truck for 30 mins. Great experience!!!

Kirk W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ruby S.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew R.
Évaluation :

Signed for ~$29.00 plus $18.00 insurance and ~$45.00 in mileage, pre-paid ~$150.00 assuming I wouldn't fill gas back up. Got billed almost $600.00 and no one at either location can explain why. Someone better fix this, NOW. Every number I have called said they don't understand the charges and there's nothing they can do to fix it.

ARIANNA F.
Évaluation :

Le client n'a pas laissé de commentaire.

mohamed T.
Évaluation :

Dirty and nasty customer service. No respect

Ronald B.
Évaluation :

Excellent service, could not have been happier. Will try to use this location in the future.

Brian H.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

I had reserved at a different location - the truck was not there! What's the use of a "reservation" if it ultimately means nothing? I had to drive across town to another location to pickup! Sorry, that's not acceptable.

Felicia C.
Évaluation :

Have two people working in the store during U haul pick up times so the customer is not kept waiting. The attendant was very courteous and apologetic for my inconvenience. I was asked to park the 26 ft truck in backwards, but I found it took too much time and gas. Be sure to have plenty of gas in the truck when you return it or it could cost you over $35. I used up my gas parking and had to go get more to avoid the over $35 fee.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

Évaluation :

Freezing cold waiting area. Charged extra for gas. Made me back up truck and trailer info tight spot.

Martin M.
Évaluation :

It would be helpful if customers would receive a receipt when feasible immediately on return. It is disconcerting not to have anything in hand to prove you returned the truck when you walk away.

Clint C.
Évaluation :

Great experience. Fast and friendly service!

mike L.
Évaluation :

Le client n'a pas laissé de commentaire.

Greg B.
Évaluation :

There was some kind of trouble light on the dash when I picked up the truck. I drove it with no problems, but that made me a little nervous.

tammi L.
Évaluation :

N/A

josue U.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth D.
Évaluation :

Fast drop off

Lakeisha Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page