Customer Reviews for Toll House BP
(U-Haul Neighborhood Dealer)

600 évaluations

503 W 7th St   Frederick, MD 21701

(301) 898-7503

Heures d’ouverture

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 8 am–8 pm

Services dans cet établissement :

Pour nous contacter

(301) 898-7503

503 W 7th St
Frederick, MD 21701

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 8 am–8 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The location was fine but the issue that I've always had with Uhaul is that I show up and the vehicle never has a full tank of gas. Not only does that mean (if it's low) that I have to fill up right close to the pickup location (usually for a bad price), but I have to guess approximately where the gauge needs to be when I return it, and hope that it's close enough to whatever 1/8th of a tank that I don't get gouged by the company for $5/gallon. So I'm either underfilling and getting highway robbed or overfilling and giving Uhaul free fuel out of my own pocket. Just make it a policy that the tanks be full on pickup and return; it's not that complicated.

Nathan D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya T 
Évaluation :
5

Friendly staff, great experience in all.

Andre T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aquil S 
Évaluation :
5

There were muddy foot prints inside the truck, the location didn’t do a walk around to notate any damage the vehicle had prior to rental, I also put gas in the truck not realizing that I was getting charged for gas, but no one would know because there was no witness to what the truck was at when I received it

Kelly M 
Évaluation :
2

I've to wait to pickup vehicle for almost over 25 minutes because the store is closed and sign was posted back in 5 minutes. I definitely try not to go that store again. The equipment was clean and ok no complaints there

natesh c 
Évaluation :
3

Online checkout is a major hassle, especially validation by a second party.. It should be easier than in person but it’s the opposite

Philipp O 
Évaluation :
5

Great service!

Joycelyn W 
Évaluation :
1

I put 3 gallons of gas in the truck, drove 13 miles. The dealer charged me a gas service charge of $30 plus 4 gallons of gas at $18. So you mean tell me the truck took 7 gallons to travel just 13 miles? 1,85 miles per gallon!

Gene F 
Évaluation :
3

The truck itself while functional should not be used for anything other than very local moving

George B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elbert w 
Évaluation :
3

Please urge your vendors to do complete a verification of mileage and gas with the customer before the customer departs. My recent experience became unpleasant after I returned my rental and the vendor attempted to bill me for miles I did not drive. It was discovered that there was undocumented usage between rentals. I was grateful for the customer service rep that found the error and submitted information on my behalf.

Felicia R 
Évaluation :
1

The truck came filled with mud, dirt and grease. I was forced to use it for my move and all of my stuff got dirty. The truck bed was super slippery with mud and grease and we kept slipping and hurting ourselves. Would not recommend

Harrison P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne D 
Évaluation :
1

When I picked up the vehicle, the employee was on a personal phone call the entire time with little attention paid to the customer. When I returned the vehicle I asked the attendant how many miles he logged in the system. He would only tell me the cost, not the mileage and told me a receipt would be emailed to me. When I looked at the receipt I found that I had been charged for 50 miles of use when I only drove the vehicle 36 miles. My issues are not with U-Haul, they are with this location, and I will never pickup from them again.

Sixton K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabina j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasleem A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cory T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

margo g 
Évaluation :
4

The estimated price for renting a cargo van was $20 less than the balance due! NOT cool. The app was NOT very user friendly. Why don't you survey customers with relevant questions? I was very pleased with the location for pick up and drop off. That does NOT mean I will use UHAUL next time when there are other options. Location is NOT the most important factor in my choice of renting a vehicle for moving stuff. Respectful customer service is the most important factor for me. Location, as long as it isn't more than 7,5 miles from pick up, is secondary to customer service and price.

suzanne D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krystal R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alia E 
Évaluation :
5

The app for checking out the truck had some glitches. When asked to upload pictures of the vehicle at checkout time, perfectly good pictures kept disappearing. There wasn't any indication why they disappeared.

Adam P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather K 
Évaluation :
4

Pick up location did not have the furniture pads that I had requested.

Linwood R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H 
Évaluation :
5

The attendant contacted me when I was late to make sure I was coming, and he had everything ready to go for me:)

Sandra S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terra C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
5

Associate was very friendly and professional

Dan P 
Évaluation :
5

Friendly service and a well maintained vehicle.

Danny G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S 
Évaluation :
2

The emergency brake was stuck on …..we told the guy at the store and he told me “oh I don’t know I’m not a mechanic “

Eileasha F 
Évaluation :
5

This location is great. The staff are helpful. However, the U-Haul app, checkin and checkout system needs a lot of work. The poor staff at this location must constantly have to do tech support for the poor application.

Mark B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dante F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RITA Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khristopher R 
Évaluation :
5

Absolutely the cleanest and easiest rental experience in the over 30 that I have had. Check in was easy and conversational. He pulled the truck out front and greeted me upon my return. The truck was clean and gassed up. Fantastic A+!

Bonnie F 
Évaluation :
3

The people were very nice, and the truck was clean, but the truck was having transmission issues and kept changing gears and lurching as I drove, across various speeds (in-town and highway). There were no moving blankets at this location; although I had requested them in the reservation, the proprietor told me they never have moving blankets so we had to go to a second U-Haul location to pick them up.

Mary F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B 
Évaluation :
2

Drop off. The personnel was rude-never greeted me. Came out yelling at me I was at wrong location ( I wasn't). Threw up the back and said I had to fold the blankets or be charged $ 25. Pointed at sign and said it two more times. Walked back in office. I hope his day got better. It was not a pleasant experience

Lori C 
Évaluation :
3

Location was easy to locate and access. Overall experience with the uhaul rental itself was excellent. Only issue was the person I had to deal with who was obnoxious and condescending. It is because of him that I give this a thumbs down and would not go back to again or recommend to another person. He was not helpful and talked to me like I was stupid. While I was filling up the tank he checked the inside of the truck and acted like I had left garbage in there. I just finished moving boxes and some furniture. The only dirt was some small debris brought in when walking inside the truck and a few small scraps of packaging paper. That's it. In all my years of traveling and renting cars and trucks I was NEVER made to sweep the inside of rental when returning the vehicle. He gave me a broom and told me to sweep. That was insulting but I did nonetheless to be done with the experience and make sure I didn't give him the slightest reason for charging me more. It was 5 mins of sweeping that he could have done himself. Absolute jerk.

Tania S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiawana E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuyi L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda V 
Évaluation :
5

The equipment was extremely clean and updated. The person that assisted us with our rental was friendly, attentive, and extremely helpful. Easy pickup and drop off.

Brittany A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiawana e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edem A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S 
Évaluation :
5

The vehicle had some damages and the visor was broken. Also, the gas gauge showed gas close to half tank full while the initial report showed it closer to 3/4 full. Not impressive.

Samuel S 
Évaluation :
5

Lower Prices

Lily M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Z 
Évaluation :
5

Very friendly service and clean equipment

Daniel P 
Évaluation :
5

Great experience

Kirsten J 
Évaluation :
3

We were ordered to return the truck within four hours, even though I had wanted it for the entire day. The employee also tried to argue with us about the gas, but we had documentation that we were returning it at the right level. otherwise, everything went smoothly and he was very professional.

Trudy S 
Évaluation :
5

The gentleman who serviced the rental was excellent.

Juan P 
Évaluation :
5

Suresh helped me with my checkout process. He was friendly and great customer service

Chiara O 
Évaluation :
5

Staff was courteous and helpful , location was good . Merci.

Ashok K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan S 
Évaluation :
5

The place was great. The people were very helpful. But uhaul never again. Brought the truck back 3,5 hours late, and we just double the price? It's all good though. And please don't reach out to me. Merci!

Alexander R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S 
Évaluation :
5

Very pleasant rental experience

Kevin E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pratik S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raymond S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serge S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly B 
Évaluation :
5

Non

Sabina J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D 
Évaluation :
5

very nice, friendly staff, easy to pick up vehicle and drop off

Ethan K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas f 
Évaluation :
5

Very satisfied

Darren H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D 
Évaluation :
5

This location was fantastic. Easy check in and check out. I have a friend moving in two weeks and will refer them to this location. Great service.

Michael R 
Évaluation :
1

Vehicle was unsafe

Victoria H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentina G 
Évaluation :
4

Very helpful!

Keirstin H 
Évaluation :
3

STop being crooks. I rented online and picked the location but it would not let me return it to same location. Instead I chose another location not knowing I would be charge different rates and much more money. You're not an honest company and I will never rent a truck from you.

Jorge D 
Évaluation :
5

Newer trucks

David U 
Évaluation :
1

The truck I drove is in terrible condition. It would slow down unexpectedly every minute, I was ok with it until I got to the highway. It was very dangerous to drive that truck on a highway as it would slow down rapidly and the engine would make a very loud noise. This was a terrible experience and very risky.

SHAFIULLAH S 
Évaluation :
5

Fast service... very friendly owner. Exceptional customer service... 7 stars! met me at the van when I was filling the tank for the return, had the vehicle checked back in before the tank was full!

Chad H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristofer A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
3

The original online transaction was altered and a request for cash was requested by the business operator. This operation appears to be skimming monies that corporate won't be able to account for. If I've misunderstood, I apologize.

Kenneth S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Temeka S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

idrissa i 
Évaluation :
4

Thanks. A smooth experience.

Daniel N 
Non les évaluations ont été soumises pour cet établissement.

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