Customer Reviews for Toll House BP
(U-Haul Neighborhood Dealer)

489 évaluations

503 W 7th St   Frederick, MD 21701

(301) 898-7503

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(301) 898-7503

503 W 7th St
Frederick, MD 21701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jospin K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Truck was missing a rear view mirror and was unable to be filled up quickly at the gas station (truck acted like it was full at half tank). Truck was given to me below half tank (and written down as half) and left above half tank and written as below.

Caleb S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

My only concern was that the check engine light was on and I was nervous about the potential of the truck breaking down in the rain. I did not feel safe.. The attendant was very nice and professional.

Gwendolyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ikea D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

I will never rent from location!! The customer was poor even at the time of reservation. I was quoted incorrectly and over charged. I am very disappointed.

TAMIEEKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aristides R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikayla D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navdeep S. 
Évaluation :
1

The mobile service took over an hour to get thru as well as very difficult returning the vehicle over an hour. There was burning rubber small coming from the vehicle while driving and the truck wipers were bad and we could barely see during the rain. This is unacceptable services and I demand a complete or particle refund. I can be reached at 4433608229

Mynell B. 
Évaluation :
3

App is so hard to use. It took over an hour to pick up truck using app

ROSSANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
1

U haul charged me for gas even after I filled the tank to exact level as it was when I rented the truck. I will never use uhaul again and will never recommend to anyone

Dennis O. 
Évaluation :
2

I got there late and asked to adjust my time to have the entire 4 hours. They said it would be fine, but they close at 9 so use the drop box. Then they charged me an additional $20 for an “after hours service charge” which they never mentioned up front. We only had the truck for the 4 hours we booked, they never mentioned the fee, and there was no additional work they had to do for us using the box off drop off - it wasn't right for them to charge that. I'll never come to this location again. Also he kept walking away from me to help other customers, he should have completed my transaction and then went to help someone else….I used the online check in so it should have been quick.

Carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN K. 
Évaluation :
5

Everything went as planned, the Toll House BP employee was very helpful, courteous, he made it a great experience for me;

Ronald C. 
Évaluation :
5

Nice encounter

bill L. 
Évaluation :
5

Nothing - our experience was quick and efficient.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Don't know about improvements--this location is always great and ready to process me in and out quickly.---EXCELLENT

David B. 
Évaluation :
5

Saeed was excellent!!

Lawrence M. 
Évaluation :
5

The customer service here was very helpful and friendly. Merci.

Erica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Vehicle was clean enough but some dirt on floor, both inside the cab and cargo area of van. Nothing major but would not want to be held responsible for it being returned in same condition.

Travis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ayslan C. 
Évaluation :
2

La persona no es amable tuve que esperar mucho tiempo

raciel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiff E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mustafa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel S. 
Évaluation :
3

Proprietor was very good and knowledgable. The truck windows could have been washed and there seemed to be a transmission problem. Overall, it was a good experience.

Susan N. 
Évaluation :
1

The vehicle is about to break down. It sounds like a monster truck because it hasn't been tuned or taken care of AT ALL. This vehicle is going to cause an accident or someone to be broken down on the side of the road and it won't be their fault it will be because this location is not taking care of it's vehicles it was literally TERRIFYING riding around in this thing. Most definitely DO NOT recommend at all! Not even a little bit.

Somers M. 
Évaluation :
4

The owner of the BP - Shareesh (sp?)- was wonderful. I felt cared for and relaxed in the whole rental process.

Adrien D. 
Évaluation :
5

Truck was old, but drive well

Masai T. 
Évaluation :
3

The truck was full of dirt within the driver and passenger side, and had a big infestation that kept crawling on me

Alexander D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kashana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filip P. 
Évaluation :
4

The person checking me in was helpful.

KarraLynn F. 
Évaluation :
5

ADD SOME NOTES AS TO EQUIPMENT USAGE AS I COULDNT GET IGNITION KEY TO TURN TO START BECAUSE OF STEERING WHEEL POSITION ALSO ACCIDENTALLY PUSHED TRIANGLE EMERGENCY FLASHER SWITCH ; HAD TO CALL DEALER TWICE ABOUT THESE!

JOHN F. 
Évaluation :
5

Very friendly and helpful staff at this location.

Amy F. 
Évaluation :
5

Truck needs a service to the suspension, the truck tends to shake and vibrate. Location does not offer blankets. I ordered blankets, but somehow it got taken out.

Mark I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

Not friendly at ALL. Made me sweep the bed of the truck. It wasn't even dirty.

Bonnie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kalpesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol D. 
Évaluation :
5

A seamless experience from start to finish. A+++++

DANA R. 
Évaluation :
1

The man at this location was amazing. Uhaul messed up and over charged my credit card when I returned the truck. I called and they said it was in fact the incorrect amount. IT HAS NOT BEEN FIXED. I will not rent a Uhaul again as this is fraud. The receipt shows a different amount than my credit card was charged. I will continue to contact customer service until this is fixed.

Sarah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
4

The attendant was friendly and engaging, a pleasure to work with.

Joel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

I had to pay around $60 extra, I did reserve the track in the nearby location, litter someone called me and said they don't have a track available at that location I had to go 20 miles away to get a truck and it cost me for the round trip about 40 miles plus the gas cost when I called the customer service to help me and get me discount for the 40 miles they said your reservation was not granted, I don't know what does it mean by guaranty but I had to pay about $60 extra for a single trip.

AbdulHadi B. 
Évaluation :
5

I think the clerks name is Suresh. He was very friendly and helpful.

laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
4

Convenient easy pick up and drop off

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
5

The best experience

Caleb G. 
Évaluation :
5

Person helping was excellent. On-line pick up was useless. The online pickup asked many more questions once at the location that could have been asked remotely, then required a second number to verify that rental would be returned, yet the call didn't get through. thankfully the person at the uhaul location worked with us to get our rental to us.

Robert D. 
Évaluation :
5

Excellent service and easy

German T. 
Évaluation :
5

The clerk at this Uhaul place was very friendly and made the turn-in experience easy after a long day of moving.

Thomas B. 
Évaluation :
5

Radio didn't seem to work but that was it

Christopher C. 
Évaluation :
5

Great and reliable service!

Alex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantz G. 
Évaluation :
5

service person was excellent

Tracey H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Migen K. 
Évaluation :
1

Got billed for a day that I did not use the truck

Steven S. 
Évaluation :
3

Upon parking the truck I was told to drop it off at another location because they had to many trucks that size. I was also instructed to back it up next to the other trucks because the employee didn't have a drivers license. He also said it was my responsibility to unload the blankets and dollie in to the office. The contract has no such language. More customer relations training is needed. Horrible return experience after a long 2 day drive.

Frank B. 
Évaluation :
5

The manager is very helpful, however the personnel was not going to help without the managers instructions. In this case parking was limited and this personnel wanted me to drive to another location for my drop off. I could not because my other transportation could not follow me around and I was running out of time. I asked to speak with the manager who intervened and helped.

EUGENE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moniqua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy W. 
Évaluation :
5

Very easy and friendly service! Had zero issues

Atif B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

Terrible customer experience when reserving. Little signage out front to acknowledge it was a UHAUL location and gas more than 3,6/gallon which is more than 0,25 more than most any other location I'm aware of in the Frederick area. I asked about cargo capacity and if I could measure but it appeared I asked a silly question that I should have otherwise known before my arrival. I mentioned that I called UHaul at the 800 number the day prior and did not receive an answer regarding this. The RR tire was low but was told it was fine.... Just rude customer service/experience and felt with the price of gas, I was not comfortable working from this location

DONNA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alastair C. 
Évaluation :
5

The gentleman in the store was incredibly helpful and went above and beyond to help me.

Christine M. 
Évaluation :
1

My experience at this Toll House BP left a lot to be desired. The rental truck had a low tire pressure indicator on when I started it up. The gas station attendant didn't offer to help but gave me 4 quarters to use their air pump which didn't have a working air pressure gauge so it was useless. Upon returning the truck, the Uhaul app was malfunctioning and I was unable to upload a photo showing the milage and fuel level. I went inside for assistance and was told no they couldn't help and i had to call Uhaul. I informed them I had less than 8 % battery on my phone so i wouldn't be able to call. There was no offer of assistance and they simply repeated i would have to work with Uhaul. I had to leave and drive all the way home to get my charger (30 mins round trip). Upon returning a little and time, I attempted roughly another 10 times to upload the photo without success. Unable to locate a number to call Uhaul for help, I went back inside and this time the annoyed attendant said he would take care of the checkin. Why was that not offered the first time I asked for help instead of making drive another 30 mins after an already long day. 2nd point about Toll House BP. Do not plan on refueling the truck when you return it. They are greatly inflating their fuel cost. I was charged $3,79 per gallon when the average cost of fuel in Frederick is $3.20. They should not be allowed to take advantage of people returning their rentals with exuberant gas prices.

John B. 
Évaluation :
5

Truck was fine. The app is terrible. Could not return the truck through it. Tried to call CS and there was a 50 minute wait! The chat tech helped by directing me to the browser return instead of the app. I will not be using the app again.

Anne A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELizabeth D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed M. 
Évaluation :
5

The app check out and check in process was horrible. It took at least 15 minutes to get the app to accept my pictures on check out and on check in I couldn't get it to work for pics of the odometer and fuel level and ended up having the guy at the location do the check in.

Seth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D. 
Non les évaluations ont été soumises pour cet établissement.

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