Le client n'a pas laissé de commentaire.
Edwin B.
Customer Reviews for Tom Murrays Hwy Motors Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Tom was very helpful and excellent customer care helped me timely. Thanks Mercy
MERCY N.Very friendly and helpful during the entire process!
william M.Very easy to drop off.
MICHELLE E.Tom was very helpful and provided excellent customer service from booking the reservation to the returning of the rental.
Cory F.Better U-Haul signage. If not for the trailer onsite I would not have known that I was at right location.
John F.Tom was great to work with. He is very knowledgeable about the equipment, safety oriented, and great customer service. I would highly recommend going here for UHaul rental needs.
Aenonoe V.Tom gets an A+++ in my book!!!
JASON K.Tom does a great job always concerned with safety very informative
John G.Very accommodating,easy to work with,great experience
MISSY E.Great service the owner was very knowledgeable about service and familiar with product very detailed on product use and safety protocol Thanks
John G.Junk yard that rents uhauls no directions or idea where to park the rental or drop off had to drive around their lot to find the office and drop box.
MAXWELL M.My uhaul app wasn't loading due to an outage in the area and the gentleman at the shop was so helpful! I would totally go there again!
Rebecca A.Great experience with Tom. Will do business with him again!
Jonathan B.Smooth process! Friendly staff. Easy check out and check back in!
Michele M.Nice and easy going. Keep up the good work
NICK S.Emergency break was broken and was sold a unsafe trailer
Alandra B.I was charged for 12 pads when the truck only had 6 and I was charged for a dolly that I didn't use.
GLENN T.I was supposed to pickup locally, I put over 200 mile on my pickup truck to get to this location and back. Supposed to be Coon Rapids then Northfield then south of Montgomery, MN. Drop off was supposed to be Mini-Mart Apache Junction AZ; they wouldn't accept it. Then redirected to Shoppers in Apache Junction, their computer had crashed. After over an hour, the nice lady at Shoppers finally got it checked in on here cell phone. In the past I've liked Uhaul, but I'll NEVER use you again. One hundred dollars extra in my fuel, and hours extra in time. You people at U-haul need to get you stuff together!!!!
Roy V.Excellent and knowledgeable and accommodating service
DAVID C.No improvements needed, no issues
Greg H.Nothing , very friendly and accommodating
gary D.The maintenance on the vehicle was horrible, felt like the truck was flung to fall apart, it shook so bad, no cruise control, worst ride to ever be on, fuel gage didn't work, poor gas mileage, bad vibrations.
Jonathon K.Renting from this place is one of the most kind and helpful places,
Sheri T.Have the truck available at the location where we originally arranged to pick it up.
Paul W.Tom was Antarctic to work with. Went above and beyond to check lights, ball hitch, and all equipment to make sure it was in good working order. Safety was number one. Vey convenient and accommodating as well.
john P.Not worried about the next customer. I'm the one that was skewed out of money.
SUSAN H.Tom is as helpful and friendly a guy as you could hope to find.
LUCAS F.Very nice and helpful great experience
MARILYN S.Just would love to commend Tom and his company for their handling of the business. Very friendly and warm experience they were very helpful for a quick move. I would recommend them even it is a farther drive to get to!
Cory M.Nothing. Great experience!!
Denis O.I don't know...
RICK S.Tom provided excellent service. He was after hours and saw me pull in and even offered to help with the drop off after hours!
Jeff C.Nothing this guy went above and beyond what I expected I even overheard the conversation he had with last guy that left review tom fadden he told fadden on phone he could bring it in when they were open and help unload the heavy trailer,but tom fadden was not nice on phone said he was told he could drop anywhere the uhaul guy told him he would come up after hours to help then,and there was a certain area where they park trailers,I see he reviewed his location in not being clean or friendly how would the guy know if he wasn't inside? I assure you this is a friendly location and they are very helpful showing us how to save fuel,and showing us how many gallons to put in off contract,he got me this truck from another location to help me
JEFF S.When I initially rented the UHaul trailer, the customer service representative informed me I could drop off the trailer at this location, after hours. When I had difficulty locating the site, I was fortunate (or unfortunate) to make contact with someone from this location, via a telephone call. The male I spoke with talked to me like I was a major inconvenience to him. He told me I could not drop it off until the next day, when he was open. When I informed him I had received instructions to drop the trailer off after hours, he told me I could only do so if I put the trailer in a specific location and in a specific manner. Although I ended up complying with his directive, I can certainly tell you I would not do business with this location in the future..."customer Service" at this location is non-existent.
tom F.U-Haul itself was the problem, did NOT arrange to have reserved equipment at the location, rental time was wrong, reserved for 24 hours and when we went to location it was reserved for 7 hours, no car transporter, smaller truck, virtually useless. Waste of time and money, totally unhappy with U-Haul
Jeff S.This location in Montgomery gets excellent rating. The one on Madison Ave in Mankato is the worst customer service ever! Lied to about costs and promised refund for changing sites. Haven't seen that yet. They decided to make me drive 45 miles to get my truck I had reserved in Mankato. They made more money that way! They do not honor there promises and make sure you can't find another vendor to use because they do it at the last minute. The main corporation will laugh you off as well. Reservations in Mankato mean nothing. They don't care. Screw you as a customer with a reservation is the motto of this joint. Worst customer service ever! Beware of using them. They have trucks in the lot but you can't have one even though it is reserved. Highly recommend other services such as Penske.
Mark K.He was great. Was supposed to be closed and went out of his way to help us!
geneva L.I returned the uhaul trailer the same day I used it. a couple of days later I got a phone call asking where the trailer is.
BOB W.Can't think of anything right now. But some how let you know if I think of anything. Thanks
Kenneth S.Great service, helpful friendly staff. More of a limited facility, but did a great job as the back-up when primary facility didn't have correct equipment available.
Duane P.Mr. Murray was very good to deal with. Thank him for me.
STEVE F.Be available at the time of the appointment. Door was locked, owner was out, partner was working inside building, finally came to door, had a little trouble doing the transaction, but got it done. Just took longer than expected.
Charles L.Asked me about my sexual orientation because he needed a contact for the uhaul. I felt very uncomfortable around him. He showed up late to the appointment then rushed me to do the paper work because he had a car in the shop that he needed to get to. He was going to have me come back in an hour if we "took too long". I was very disappointed.
Jennifer A.Tom Murray is superior in knowledge, service and enthusiasm. Wishing every place was as easy to work with.
victor B.The owner does not like doing the u haul business and passes that opinion to the customer. Was not organized at all
Marjorie H.You can tell that Tom takes care and has pride in his facility and equipment. This is the best location for renting U-Haul equipment that I have found.
CAROL K.Very helpful and I enjoyed their helpfulness.
JEANNE B.Tom was very helpful with getting me my reservation over the phone, and getting the answers to the questions I had.
Jessica A.Fantastic customer service at this location.
Susy R.Straightforward, no hassle, went well
Phillip A.Everything was timely. People were friendly and helpful.
Kathy P.I was charged 109,65 for the uhaul on Saturday when the receipt said little over 71.00. This caused my account to overdraft and get a bank fee. Can you please run a credit back through on my card for the difference of what I was actually charged and what my receipt says? Merci.
TERESA R.Very friendly and helpful.
Jeanie P.