Customer Reviews for Tommys Car Wash
(U-Haul Neighborhood Dealer)

Évaluation :

2

Truck was dirty and had personal belongings left behind from a previous use. Staff member we dealt with mumbled through the whole conversation and overall did not seem interested in what was happening. Felt like our presence was an inconvenience. Also neglected to mention info that would have been important

Évaluation :

5

easy to online check in nice

Évaluation :

3

Trailer was excessively dirty and required cleaning before I could use it. The appliance dolly that cost me $30 was completely useless and we ended up just using our own regular dolly.

Évaluation :

5

Great service. No need to change anything

Évaluation :

5

Self drop off that's why no one helpful but a big lot easy to drop off trailer.

Évaluation :

5

Keep it up

Évaluation :

3

picked up truck to discover that the left tail light was not working. called roadside assistance. person taking call was very helpful but they were unable to get someone to come and fix it after looking for over 3 hours. finally took it to a location ourselves to have it fixed.

Évaluation :

5

Did self drop. No personnel required

Évaluation :

1

I dropped off the van a day early , i was told there was no discount on my fees. I accidentally left a drill in the front section . I tried calling 15 times on Wednesday but got no answer . So I had to drive 40 miles to Tommys car wash to see if i could check for my lost item , the van had already been rented out (which was on my rental time) . I still have not heard back from the attendant on whether or not the drill was located . Feel free to contact me to discuss . dskontturi@hotmail.com

Évaluation :

5

Got charged a hefty cleaning fee for no particular reason. I left the truck the way I got it. Tried contacting the business and they haven't picked up the phone. Very upset over this surcharge I still would like for it to be rectified. Can you get someone from customer service to call me at 705 665-6675

Évaluation :

3

I brought the truck back with a full tank of gas (only had half at pickup)and the afternoon before it was due and no discount. Disappointed

Évaluation :

4

No issues

Évaluation :

5

The additional items that one should consider having on hand before a move were listed on your Online site. It would have been nice to have a printed check list at that stage. Merci.

Évaluation :

5

Nothing. After hours drop off was muchly appreciated.

Évaluation :

5

This is my favorite spot to rent from and I rent alot. Always quick service and a good selection!

Évaluation :

1

I dont know why I paid for kilometers as well as I paid for gas as well. I was not supposed to pay for gas. I booked Uhaul so many times before but never paid for gas. but this time they charged me for gas. which is totally unacceptable. Totally disappointed.

Évaluation :

1

Know where your vehicles are an what's in your yard. So one doesn't have to go to 4 different U Haul yards .

Évaluation :

5

The service was great, but I have a question about charging. When I booked 10ft moving truck at Uhaul for using within 4 hours, and I got the invoice was $77,06 before I took the truck. After I returned the truck, it was only 2,5 hours for using, and the owner told me I drove 6 miles ~ $49.25. I'm wondering why I didn't get any money back after that. I hope you could help me explain. Merci.

Évaluation :

2

truck had a maintenance issue and shook while driving, it was clean. Drop off location was changed called U-Haul to correct was transferred to 6 people over 1 hr on phone, lady told me she would call back she never did.

Évaluation :

5

Absolutely amazing experience!

Évaluation :

4

No one there

Évaluation :

5

Not friendly. Did not check if the trailer lights worked. Told me to disconnect the trailer when I returned it. Gave me a hard time when I asked him to disconnect it.

Évaluation :

2

Make sure air conditioning works

Évaluation :

3

They called to state that they couldn't accept the vehicle as they didn't have room in their yard. This was the closest location to my home so I could walk home as you have no pickup or drive home service available. I was asked to drop it off on the other side of town with the promise of a $30 credit for a taxi to take me home- it would have been extremely inconvenient and time consuming for me to do this request. I stated I would be dropping it off regardless if they had room and they could get one of their employees to take it to another location.

Évaluation :

3

Would have been more convenient if open Sunday. Jack for trailer tongue would be helpful!

Évaluation :

4

The experience was with the vehicle itself was excellent. I did not however appreciate the phone call I received over 24 hours AFTER I had returned the rented vehicle (which I had rented for a period of 4 hours only). A customer service representative called to remind me to return my rented vehicle - which had already been returned (during an ice storm) promptly within the rental agreement period. Why did U-Haul not know their vehicle had been returned?

Évaluation :

2

I returned the rental vehicle at 9:30am. The opening hours for this location were listed as open from 9am to 5pm, however the door was locked and seemed there was no one there. I dropped the key into the key slot, but I would have mentioned the issue with the front wheel shake if there was someone available.

Évaluation :

5

You exactly minutes away. I love the convenience. Thank you so so much

Évaluation :

4

The line up for the car wash is sometimes in the way

Évaluation :

4

The truck did need some service. There was some service notices that came up on the dash.

Évaluation :

2

When I arrived to pick up the car hauler , I found all the units covered in snow …. The attendant didn't even attempt to remove any snow . When he told me I was good to go ,I pulled out of the spot and took a photo , I discovered a large timber of wood on the end of the trailer under the snow (hazard) Recieved a text from U-Haul to check plate number , I looked for the plate after leaving the dealer but no plate was found on the trailer …. I rented a trailer that didn't have plates ? Drove the trailer to pickup the car , and both wheel straps were not in working condition:( Not a great experience. Called the dealer to informed him and he didn't say anything .

Évaluation :

3

When it snows, and you want to rent a utility trailer the snow should be cleaned out of trailer. I know it is not always possible if it snowing when you pick it up, this was not the case.

Évaluation :

5

The truck bed was full of snow, appreciate if you could use a cover and keep it clean.

Évaluation :

5

Be sure to check tire inflation, can save some grief

Évaluation :

4

I had to rent a different type of trailer to haul my side by side because your 6x12 utility trailer ramp was too small to drive my side by side on. I would have prefered the utility trailer instead of the open side trailer I had to use and it was more expensive than the utility trailer.

Évaluation :

5

Your text links and website don't work.

Évaluation :

3

Staff that is working the frint desk has no personal skills. He doesn't seem to want to answer your questions and dismisses you. Very unprofessional. Next Uhaul rental will not be from this location.

Évaluation :

1

No one there! had to use the after hours drop off

Évaluation :

2

I was contacted by head office numerous times regarding where to pick up the truck, which was frustrating. There should be one or two central locations where all the trucks are kept instead of having them all over the city. I never had this issue when I booked in Southern Ontario. The person who was at the location was nice enough but none of the trucks were brushed off and we didn't have a snow brush long enough to reach the top - they should be brushed off. I pointed out a scratch along the side of the truck as I didn't want to be held accountable for it and was told not to worry because I opted to get the insurance. Overall, my experience was poor and there needs to be a more streamlined and efficient system put in place when renting a U-Haul in Sudbury.

Évaluation :

4

Hard to provide detailed feedback, as the location was closed upon arrival.

Évaluation :

5

fantastic place and service

Évaluation :

5

No suggestions

Évaluation :

5

Good dealer

Évaluation :

1

I dropped off the vehicle with tow on Sunday after I was finished with it as it was due Monday. I was charged afterwards with a cleaning fee (there was nothing left in the car except for what was in there when I got the vehicle) and an after hours fee. I didn't realize that if I dropped it off early that I would be charged. That's wild and unreasonable. I paid all this money to rent the uhaul then get an extra $50 charge after all is said and done.

Évaluation :

5

Keep up the good work 👏

Évaluation :

5

Nothing, everything was perfect.

Évaluation :

1

Attendant was gone several hours before posting closing time.

Évaluation :

3

Located on a really busy street Not much of a yard

Évaluation :

1

Clean the uhaul. This one had urine all over the back of it and you tried to charge me to clean it