Customer Reviews for Tommys Car Wash
(Concessionnaire U-Haul dans le voisinage)

368 évaluations

1492 Paris St   Sudbury, ON P3E3B8

(705) 525-0461

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(705) 525-0461

1492 Paris St
Sudbury, ON P3E3B8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie L. 
Évaluation :
1

20 ft truck rented. Had been smoked in so heavily that it stank horribly. There was cigarette ash all over the dashboard. So much for extra cleaning measures during covid. Some of the rented pads stank so badly of animal urine they were unusable.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Lots of space to move around and park, the online return process was super easy!! This location has a lot of room and was literally up the street from my new apartment.

Ryan D. 
Évaluation :
1

No one was there internet stated that is was open but no one was there I was charged 20 $for drop off

ANDRE B. 
Évaluation :
4

Not sure, everything went smoothly.

Mark P. 
Évaluation :
3

Overcharged

Wolf A. 
Évaluation :
5

Kal was awesome

tom D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geaten L. 
Évaluation :
1

I'll be calling to discuss my experience.

edwina R. 
Évaluation :
3

No one was around when we dropped the trailer off. After looking around and waiting for someone we decided to just leave it and return later to see if people had arrived back. When a place says it's opened, a worker should be present.

Jennifer P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
1

Made me pick up the trailer and an inconvenient location. The person working there wins the award for 0 fucks given. Maybe grease your landing gear cranks once and a while? Will never be using uhaul ever again as this is the 3rd and final time you fuck me

Alexander B. 
Évaluation :
4

Check tires

INES V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Tommy is a nice guy..Cute too

TAMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil P. 
Évaluation :
5

Rien

ray S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

You guys don't need to do anything to improve! Your service is exactly perfect ! If I ever need to rent another trailer Uhaul will be the first choice for me ! Thank you and keep up the great service that you bring !

GERALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
2

Went to get trailer it cost more then I was quoted, plugged trailer in and it kept blowing the running light fuse on my truck, none of my 5 other trailers do this with my truck and I had to do night driving as I was picking up a car in north bay. Car straps were all ripped and tattered. Had a paper license plate on trailer, trailer was parked in a snow bank and covered in ice at the rental location. I was stopped by police in north bay due to the paper license plate and no running lights, was given a warning as it was a problem with your equipment and as a mechanic i was able to show police it was a trailer issue. Was not impressed one bit with the overall experience

james C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
2

Trailer was in a snow bank . Attendant was not the most helpful or friendliest. Location was not the easiest to navigate. Overall experience with u haul not happy.

Chris F. 
Évaluation :
3

Wasn't happy with the customer service..he wasn't pleasant nor did he seem to care about his customer..not very good interpersonal skills. In these trying times I know everyone is going through their own hell however that was very poor customer service and I wasn't having a good morning myself and didn't take it out on him so being mindful of others especially in the customer service line of work, being kind, polite and showing some appreciation for choosing your business would go a long way. I think if you don't enjoy what you do you shouldn't do it at all as customer support and service goes a long way if you want your customer returning.? Have a great day! Thanks Christie

CHRISTIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

guy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick V. 
Évaluation :
4

Recommend

michael C. 
Évaluation :
4

All the lights on trailer were not functioning but towed good did the job person working was good and helpful.

Darren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY P. 
Évaluation :
3

Pick up and drop off were a breeze

ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

S M S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREABARBARA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Divine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R. 
Évaluation :
2

Vehicle not ready for time promised - not clean and could not understand what the employee was saying

blair T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dave M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REJEANP C. 
Évaluation :
5

all around good experience.

mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lise P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

rafal B. 
Évaluation :
1

Check comments above.

MICHELE F. 
Évaluation :
2

My initial reservation was for a location that was less than 1 KM away from my house. I ended up being redirected to 2 other locations before getting a confirmation on my UHaul. I had to spend more money on fuel due to this issue. Upon getting the UHaul at a location across town, the windshield wiper didn't work. I ended up having to get yet another truck. Upon return, the store hours on the website did not reflect the actual store hours causing me to have to get a cell phone to do a online return. Was not a great experience.

STEVEN N. 
Évaluation :
3

It was quite hard to find a key drop slot.

RAMIL T. 
Évaluation :
4

Service was as quick as it could be and I was happy with the vehicle. Would definitely use this rental location again. No fuss and good value for money.

Suzanne B. 
Évaluation :
4

The hitch had one section clip would stay in place on the screw down to ball of hitch...had to stop at another uhaul when could not get it to clip in...girl there helped me at 7 cote ave hanmer ontario. Also there was a broken bumper cushion on one corner on outside of trailer...not sure if important ...and not sure if licence plate should have current province on it and current sticker...but licence plate was from Pennsylvania and sticker read 5/17...so outdated for sure!!

Catherine A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephanie S. 
Évaluation :
3

Tried to change drop off to site closer to us but trying to get thru on telephone was impossible. First rep was great but all she could do was answer the phone and direct the call. Again don't know how you became so big when customer service is not very good.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINJAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALEIGHLAUREN F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
4

Everything related to this location was good. My only problem was that my original reservation at U Haul was cancelled the night before pick-up. This was very stressful! Fortunately, the lady on the phone located and booked me this alternate vehicle/ location

stephane O. 
Évaluation :
5

I had a great experience with the rental of this U-Haul outlet. Merci

Tina R. 
Évaluation :
5

Very friendly and helpful. I was flagged and the cashier helped me get everything straighten out. So I can get a U-Haul.

JOHNATHON B. 
Évaluation :
5

Fast and efficient service with very good customer service.

Nick A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

The only minor issue is the lack of communication between the offices. The right hand doesn't always know what the left hand is doing.

crystal G. 
Évaluation :
1

Hello, I rented a Cargo Van on Thursday 24th september. Because our project was cancelled we did not use it at all. The Uhal centre was in front of our house. We just used it for 300 meter. You can check my home address and compare it. Now I see he charged us for fuel. The kilometer also does not show the right number since we used it for 300 meter. He charged us a lot since we did not use it at all. The behaviour of the person who worked for Uhaul was not friendly. We have rented many times but usually they show you the car and show you the kilometer number and fuel tank number but he did not do that. I am really upset about the bill price since the price is not actual. He marked the wrong kilometer number and he also marked the wrong fuel number. This happened for the first time for us. I also attached my bill to this Email. Thanks, Behnam

behnam J. 
Évaluation :
4

Been to this location to rent a truck a few times.. fast and friendly.. I will be back :)

ANDY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shiela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hardik K. 
Évaluation :
3

Overall experience was good. Except I couldn't find the dolly or blankets I paid for inside. Also there was a busted up tail gate from a pick up truck laying inside for some reason.

James G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nick K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rod R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian R. 
Évaluation :
5

Tommys Car Wash was excellent to deal with. Trailer smelled like an old ash tray...horrible cigarette smoke smell. Took away from an otherwise excellent rental experience.

Tom M. 
Évaluation :
5

Great experience... it's just a trailer, but it was a great solution instead of using our car.

ALEXANDER K. 
Évaluation :
5

Everything was perfect! Kal was helpful and made sure my moving experience went smooth.

cindy B. 
Évaluation :
3

Vehicle very clean and mechanically sound. Wonderful news for UHaul. Improvements: U-haul uniform for employees. Had a ok experience, the worker pleasant. But, he was dressed in street cloths, so you could not tell him from another person on the lot. Worker should be a focal point and be easily identifiable I would think- maybe try UHaul Hats? The conversion from SI to imperial to finalize costs. Vehicle had speedometer with both SI and Imperial, but when finalizing costs, there is a surprise as the 0,69/km is calculated in miles. This should be much more clearly stated- larger lettering or a disclaimer saying so. Canada uses SI!!! 3. Local trips - does UHaul really Need to charge A flat fee of 125,00 $ I rented a truck for 30 min and went 14 miles, I think for these small trips, there does not have to be a flat fee of 125,00 $ that's excessive and as a consumer, that really bothered me. Then, 30 minutes later, I had to reconcile the costs - and of course the issue of vehicles using imperial measure comes up. This needs to be addressed. 4. Vehicle spotless and mechanically sound, that was terrific, the store front was less than desired. Looks and feels like a mechanics shop. Overall- given the choice - I would not recommend UHaul!! There has to be a focus on the customer - After this rental, I really felt UHaul is not focused on the customer. Very Unfortunate.? Re-assess your corporate vision again- The experience that I had must have come from UHaul corporate values. I would not recommend UHaul

franklin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathieu S. 
Évaluation :
5

Above and beyond friendly customer service

Aaron R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cooper M. 
Évaluation :
5

Mieux planifier les lieux de ramassage.

Adou Jean-Consta A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
1

I have returned the equipment two days ahead of schedule but the self check-out would not work. Got charged for two days of extra use although the equipment was already returned. The dealer indicated he sent me the details via email but failed to do so. Spent hours trying to speak to someone at the 1-800 number with no success. When the dealer finally opened, he simply told me he "had no time for this" and hung up the phone on me. In summary: rude, not helpful in the slightest, and unprofessional when compared to other U-Haul dealers I have interacted in the past.

ALESSANDRO I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alain G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald F. 
Évaluation :
2

The man at the counter was not wearing a mask, in a tiny interior location where 2m distance was not feasible to maintain. Later, when we returned half an hour before the listed closing time to pick up the tow dolly, they had closed, and we had to install the tow dolly without assistance or guidance.

Evan B. 
Évaluation :
3

Vehicle was dirty inside and looked like it hadn't been cleaned for a while.

dave K. 
Évaluation :
3

Interior not the cleanest, something on the front seat cushion, empty cigarette package under the passenger seat. Vehicle wasn't ready when I initially went to pick it up, had to go back the next day. Overall experience wasn't terrible but it wasn't perfect. Merci!

MATTHEWJAMES R. 
Non reviews have been submitted for this location.

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