Customer Reviews for Tommys Tire & Auto Service LLC
(Concessionnaire U-Haul dans le voisinage)

152 évaluations

7277 N Nebraska Ave   Tampa, FL 33604

(813) 231-8571

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(813) 231-8571

7277 N Nebraska Ave
Tampa, FL 33604

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Give em a raise.

joseph H. 
Évaluation :
5

Can't ask for a better service... Thanks Tommy.... Thanks U-haul

Randy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIA J. 
Évaluation :
5

Discount rate for regular customers

GARY R. 
Évaluation :
5

Nice guys.

PATRICK RYAN R. 
Évaluation :
1

My rental was not ready/returned at my reservation time. Staff was not concerned. I had to rent a 15' instead of my 10' reservation.

CHAO V. 
Évaluation :
5

Excellent customer service the best in town.

ABNIEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

crisanto O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yasser E. 
Évaluation :
1

I called the day before to confirm my reservation and was told they didn't have any trailers, but that I should call back to talk to the owner (Tony). I called back and he still was not available, and I heard the person that answered ask someone else, and "heard if we don't have it we don't have it). I then called uhaul support and they contacted "Tony's" and confirmed that they did have a trailer, and confirmed my reservation. When I showed up, there was cars everywhere and the lot was jammed up, you could move forward or backwards (this is an automotive repair shop). When I went to the office, I was told they had to find the person that new how to do a uhaul reservation (apparently, just one person). The staff was very unpleasant as if since I was not there for an auto repair, I wasn't important. I took 45 minutes to get out with the trailer, which threw my entire schedule off. Was supposed to be back at work by 1pm, and didn't get back until 2:15. Not good!

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

N/a

Sean C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yolanda H. 
Évaluation :
5

Can't find one

HAUDELE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
2

Truck was not clean and had a strong smell of stale smoke. There was also trash from previous renter. It took 45 minutes to rent a truck that I had reserved weeks earlier. Was told that truck hadn't been checked back in from previous renter. The first person who helped me kept answering the phone and holding conversations, which hindered my rental process. This happened twice.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD J. 
Évaluation :
3

be upfront about all costs associated with service

ANTHONY R. 
Évaluation :
1

Had a 4x8 trailer out on for a trip across the country and nothing was installed properly. The chains and wiring were dragging on the ground for the entire trip and caused the wiring for the break lights to break halfway without my knowing. This could have caused the trailer to detached from my car and cause serious injury for my car and those surrounding.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARC M. 
Évaluation :
4

Have more than a quarter tank of gas onboard at pickup.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Great service!

Patrick D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constance P. 
Évaluation :
5

Nothing to improve because everything's was fine

rose W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tiana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celisia I. 
Évaluation :
1

They did not go over mileage, odometer, gas, or anything. I received NO paperwork. Very unprofessional. The truck had cigar butts in it and was very dirty. Hard to locate an employee at the location.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
1

Only one at shop when it opened, yet it took them 45 minutes to check me out. Elderly owner kept complaining about how bad U Haul is and the problems the computer system has been having and how they're about to quit being a location. Trailer was dirty full of leaves. Even though they were closed the following day I was told I had to drop it off or receive additional charges. Was given a phone number for a worker who would let me in the gate, Sam. 8 the following morning Sam did not answer the phone and didn't until calling back several hours later. Had already driven the location and home then was instructed to go to my closest agent. Then waited there an hour to drop off. Overall almost four and a half hours of my time was wasted

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

nothing awsome serivce!!

ADOLFO A. 
Évaluation :
3

First of all, I told the agent I didn't want the furniture pads and needed that taken off my bill. It wasn't. Instead, he crossed out furniture pads and scribbled his initials and told me Tallahassee agent would know what that means and they will take the furniture pads off my bill. Secondly, he didn't want to give me the dolly I rented and after some time, he gave me a dolly. His reasoning was the size truck I rented didn't come with a dolly, even though I told him I paid for one.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demosthenes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermequa H. 
Évaluation :
5

IT WAS VERY PROFECIONAL

LUIS P. 
Évaluation :
3

Uhaul changed my pickup location 3 times without telling me first. I had to drive 14 miles out of my way all over Tampa Florida to the 3rd location to finally pick up my auto transport that I reserved a day ahead of time. Very unorganized and wasted 2 hours of my day and the people that I had to pay to help me. Very disappointed with uhaul.

Ruby D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

Tommie was awesome! He explained everything ; good experience!

Priscilla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george Z. 
Évaluation :
4

This location was not the the location that i requested. This location was in the inner city which made it very difficult to get to and also load my car since I had a 40ft motorhome and I wanted to make sure II was very clear to the location I requested. After waiting over 30 min. on hold and being transferred to other locations that were not in my area, plus i went to the location I requested to confirm they would be my location twice which they said Yes. The morning to pick up my car dolly they said they did not have the dolly and sent me to another location the was on a two lane road with no possible way to load my vehicle. I"m very upset with your company and its phone contacts. I would never use your company again!!!

frank K. 
Évaluation :
5

Le service a été excellent. Vehicle was excellent. Location was close. Everything worked out great.

Kimberly P. 
Évaluation :
5

People at Tommy's auto were exceptionally friendly and helpful!

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher G. 
Évaluation :
5

setup was as expected, owner was nice, he made convenient drop off accommodations and quick turnaround.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
1

There is no safe place to drop a truck after they closed. We had a 20ft truck and no where to park it because their property is completely fenced off. We ended up parking in a parking lot next door. They are rude and nasty people. They act bothered because you need to rent a uhaul and they actually have to work. The absolute worst customer service!!!! Do not rent from this location!!!!

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
3

Needs to check gas gauge.

Haron S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall T. 
Évaluation :
5

Excellent service, professional personnel

KISHOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy G. 
Évaluation :
1

The man in charge did not know what was going on it took for ever to get my trailer. Also I had reserved a utility Dolly and they did not have one I was not informed of it till I got there

RIGOBERTO A. 
Évaluation :
4

non

shirly L. 
Évaluation :
5

Tommy and his crew were great. I got there later than expected and it was 5 minutes before close on a Friday night. I had one of those days that if it could go wrong it did. The weather was rainy, I was tired, I had the kids and I was not in the best of moods. Tommy and his crew were finishing their day and with hesitation provided great service. I have been other places that would have asked me to come back the next day. Which would have been the fork in the turkey for me that day. I am grateful for their kindness and compassion in understanding of how my day was going. They took the time to get me out the door and safely on my way. I will use them again! Merci.

Damon D. 
Évaluation :
3

Keep a friendly and caring atmosphere

juanita F. 
Évaluation :
5

Great and friendly service

PEDRO P. 
Évaluation :
4

Need a other person in office

Arlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosalis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathy B. 
Évaluation :
5

They were very helpful, super nice and go above and beyond to provide the best customer service.

Ana F. 
Évaluation :
1

They were slow didn't know how to properly use the u haul system. Took almost an hour to check out which was rediculous

Tylon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Excellent service à la clientèle

Candice W. 
Évaluation :
5

In & out service

AARON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIANO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRA A. 
Évaluation :
5

All went great, someone even pulled out the truck for me. It was a tight squeeze for me.

Rhonda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORALEI H. 
Évaluation :
4

Drop off was a bit strange, we dropped off at 3pm, shop was supposed to be open until 5pm, but it was closed when I arrived. Thankfully, Steven explained the after hours drop-off process so I knew what to do.

Jason H. 
Évaluation :
5

Service was great. Friendly people, excellent equipment. Thanks Tommy's.

Jeff W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Tommy & Steve were both so very nice and helpful. They are great examples of what customer service is all about!!! Thanks Susan

susan B. 
Évaluation :
3

This location was in a mechanic shop. It was super close to my house which was great.

Simone J. 
Évaluation :
1

No moving supplies available that we needed. Arrived to pick up my truck just before my scheduled pickup time of 9 am. Uhaul systems were apparently down. Sat there for over 3 hours before they could give me the truck, which cost a lot of time and extra money for the hired help that had to wait on us. Had to pre pay for the rental to be able to add my daughter as a driver, other wise I would have gone somewhere else to rent the truck. Worst truck rental experience ever.

Jeremy D. 
Évaluation :
5

Tommy and steve were very friendly and tremendously helpful.

J. D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffry V. 
Évaluation :
1

People were very rude they used fowl language and treated me as if I was a problem..I don't know if I will utilize uhaul again it was a mess and stressful to do so this time

KALESSA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
4

staff was knowledgeable and respectful.

JOHN D. 
Évaluation :
5

Very friendly courteous and helpful.

KIMBERLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY T. 
Non reviews have been submitted for this location.

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