Le client n'a pas laissé de commentaire.KINZA A.
Customer Reviews for Tom's Food Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was dark when we picked up the truck. The next morning, we noticed that the interior truck was very dirty and did not appear to be sanitized. This was very surprising considering current COVID Protocols. We sanitized the truck ourselves. Then on the road, the check engine light appeared and the AC was not functioning. I lost 3 hours on hold with Customer Service and at a U-Haul Centre in Toronto. The representative at the center commented on the poor condition of the truck, but could not help us.NAUMAN V.
It was clear that the truck had not been cleaned before I picked it up, so I had to sanitize the steering wheel & other touch points myself, as there was old food wrappers & even worse dirty face masks on the floor. I drove 46 Km's further to pick the truck up when there are 4 locations within 5km's of me, & while I was compensated for the extra kilometres at .89, I was not compensated for the extra gas/time it cost me to have to pick up further away I had ordered furniture pads & only told upon pickup that they weren't available. Your videos show straps to hold furniture, but of course none are provided or offered. Disappointed & will be telling friends it may appear cheaper on paper, but not by the end of the rental.BERNICEH B.
Fix your customer support. Very rude and ignorantADILSHAHEER A.
Very friendly and courteousAASHISH N.
Le client n'a pas laissé de commentaire.DARRYLW S.
Le client n'a pas laissé de commentaire.ROSE H.
Truck was very dirty an for a newer truck chugged when taking off. Something was wrong it had a weird noise coming from itGary D.
I was very pleased to rent the 15' truck from U haul for 6 hours to do the moving job. The check out and check in at the location was smooth and fast. The guys in charge were very friendly and they let me parked my car during the rental. This location is the one to get the truck or any type of vehicle if you ever want it for your moving needs.lily C.
Le client n'a pas laissé de commentaire.GEORGEL M.
I told the clerk MULTIPLE times, that I needed to pick the truck up in Oshawa and deliver it to Lindsay. Myself, my mother & my driver ALL told the clerk the same thing, pick up in Oshawa at 12pm, deliver in Lindsay at 8pm. The next day I received a call stating I would be charged 900 $for not delivering the truck back to Oshawa..... I then had to RE RENT THE TRUCK to drive it back to Oshawa ththe next day, Resulting in paying 310 $total for my move that was soposed to cost UNDER 200 $. My credit card limit is 200. So I was charged an overage fee due to the additional charges from uhaul. That NEVER SHOULD HAVE HAPPENED, As I was clear as day to the clerk about needing to pick up in Oshawa and deliver in Lindsay. As I wasn't driving it from Oshawa. To Lindsay & back to Oshawa paying the Kms. That's just outrageous. Due to this situation I will NEVER use uhaul again, and I will STRONGLY recommend to EVEYONE I KNOW, To never use uhaul either. ESPECIALLY that location, Toms variety, and the store clerk were absolutely terrible to deal with. Couldn't listen, filed the contract incorrect, basically causing me to have additional fees that were NOT soposed to happen. Had the clerk DONE HIS JOB properly, as the customer is always right, there would have been no issue, Had the clerk LISTENED, to myself, my mother & my driver, this would have never happened. I am unsure if it was laziness, or lack of wanting to do the work. But whatever it is, it is unacceptable. I will be sure to inform anyone I know moving of this issue, and strongly suggest they find alternate options over uhaul.Kylee S.
Le client n'a pas laissé de commentaire.Alana C.
The man who checked me in was horrible. He yelled at me when I wasn't able to upload my drivers licence because my phone had died. Then he proceeded to rip my licence out of my hand. It took 25 mins to check me in because he was continually stopping our transaction and helping other customers. The truck was filthy and had a horrible smell inside. Never send me there again plsChristina V.
Le client n'a pas laissé de commentaire.DERNIEREMONIQUE B.
Le client n'a pas laissé de commentaire.Kieran M.
Le client n'a pas laissé de commentaire.VIJAYRATNAKARAN P.
Le client n'a pas laissé de commentaire.Abdul A.
Le client n'a pas laissé de commentaire.Hakeem B.
I have no issues with drop off/pick up locations or staff, HOWEVER, there was an error on uhauls behalf where they double booked my rental and wanted me to return it 6 hours before the context stated it was due. I got an angry and rude call from uhaul staff about how they were going to charge me if I didn't return it ASAP, even though I was mid move and had the rental until later that day. They hung up on me when I protested. If uhaul charges me a late fee and breaks their own contract, I will sue. Improve your customer service.MARIEALICIA FRAN O.
Le client n'a pas laissé de commentaire.GIOVANNI A.
Le client n'a pas laissé de commentaire.Shanmuga Priyaan M.
The service was good. There was not much to be improvedgene W.
The cost was way to much for a one day rental . 29 a day is not even close to accurate costs . I feel I was over chargedJoseph K.
Le client n'a pas laissé de commentaire.Harjeet S.
Truck didn't need a little cleaning but all in all was wellPaul A.
Very kind and easy to deal with.Jeremy M.
Le client n'a pas laissé de commentaire.kevin G.
Le client n'a pas laissé de commentaire.Dylan B.
Le client n'a pas laissé de commentaire.ASHTABADEEN R.
Le client n'a pas laissé de commentaire.Leisel S.
Le client n'a pas laissé de commentaire.Imanjot S.
I booked 10 feet vehicle and when i went to tom food uhaul pick up location they told me that they don't have that truck available. They have 15 feet truck available in truck but i need to pay extra. I said I didn't get any notifications about this from uhaul. And as per online booking i need the trucks. The person working there said you can call uhaul if you want we can't do anything about it. He was very rude and disrespectful. He wasted my half an hour of time. He should be calling uhaul nit a customer as they are the one running uhaul rental service not me. After i spoke with uhaul traffick controller he agreed to give it for the same price but no apologies and rude attitude. I will not recommend this service to anyone. I also work in customer service industry and i sure what it means to provide bad service. You need to take more control of these type of places. Worst ever experience never going back there again.Meet P.
Le client n'a pas laissé de commentaire.Jesse R.
The process to drop the truck off was cumbersome and inconvenient with threats of extra charges being presented on the website if I didn't mark the location of where the vehicle dropped off but then the website not allowing me to mark the location due to website error. Also need to make multiple trips into the drop off location because I wasn't aware I needed to provide photos of the odometer and fuel gauge. Last time I rented a U-Haul it was flawless and I just parked the truck and dropped the keys in a box. This time was a nightmare. I suggest you change back to the old process if you want to keep customers. I will look elsewhere when I need to rent a truck next time.Daniel B.
Gentlemen in store was friendly and there were no issues. I feel computer system for uhaul could be a little faster processing tho.Conrad S.
Staff was greatMICHELE D.
Le client n'a pas laissé de commentaire.Craig L.
The gentleman at the counter was not well trained to do a uhaul pickup. First couldn't find my reservation, then kept stopping my service to take customers in between. And then when asking for my credit card again told me MasterCard is inapplicable and only major credit cards only visa, which makes no sense and he ended up using my MasterCard after telling him I don't have a visa and that MasterCard would work cause it's a major credit card and was the card for the reservation.Amanda W.
Le client n'a pas laissé de commentaire.Ahmed W.
Le client n'a pas laissé de commentaire.Bruce A.
Clean the van .covid 19 is here unsanitary with dirt tissues plastic bottles.leon H.
convenient and easy to rent a van. VERY polite and patient. Thank you ðŸ¥°Sean S.
The owner of where I rented the truck was yelling and threatening the people I asked to return the truck for me because he didnt want to check the km and gas himself he wanted them to do it for himTHOMAS I.
I spent half an hour cleaning leaves and brush and spiders and Bugs out of the back of the truck before loading my belongings.Garett J.
Le client n'a pas laissé de commentaire.Susan L.
When I asked whether the truck had been sanitized before going out to inspect it, the clerk told me that no, that was my problem. I didn't understand that the truck also hadn't been cleaned. Ever, apparently. The truck I rented was filthy. Shockingly filthy, with passenger seat and floor covered in what appeared to be dog hair, encrusted cupholders, all storage areas, and floor just unbelievably caked with old food, and whatever else had been spilled and dropped there. The entire cab reeked of tobacco. A/C was unusable because the intensity of the tobacco smell blowing into our faces made us realize that whatever other droplets the last users had breathed out must ALSO be in the air return system. I've never seen anything like it. The back of the truck was extremely dirty as well -- with the same kind of loose dirt/gravel found in the cab crunching under our feet. When I went in to Tom's Food Store to complain, the clerk behaved as if he was shocked. "It's not our responsibility," he told me. "We don't check it. We just trust people." This seemed hard to understand, since the last thing I had been told when I signed the rental document (before seeing the truck) was that I had to clean it before returning it or I would be charged a cleaning fee. Does this mean that Tom's Food Store charges its UHaul customers cleaning fees fraudulently? Or just that they fraudulently claim that the vehicles they rent are maintained properly? Or both? Since our family was moving my daughter out of one house and into another that day -- like the only other unfortunate customers compelled to rent from UHaul, I assume -- we had no choice but to proceed. It was an appalling experience and we will never rent from UHaul again. We also intend to tell every person we know who is or is not considering a move about our experience and to discourage them from renting from your company. Really terrible.Natalie O.
I booked a moving van early afternoon and did my early online check in around 1p. When I arrived at 5:50p for my 6p pick-up date the vehicle I had confirmed was not visable. When I went inside I was casually told that my order was supposed to be cancelled and yet no one told me and even as I was in line I got another notification confirming the pick up of my van which was not even there. I ended up having to pay more for a vehicle that was twice the size I needed and the entire trip was doubled in price. I used the vehicle for the 1 hour I needed it for and returned it around 7:15p - at 9:00p you guys called me and said the vehicle was showing late and that I had not returned it. Horrible experience.Tara S.
They charged my credit card, and wouldn't let me use my debit. I had to wait for several food store customers before and after the rental.The truck had no gas cap , and it was littered with garbage. This is my fourth rental in three weeks. The other 3 times I rented from the Ajax location by the 401 , and it was absolutely excellent service in every way.HAROLD L.
Le client n'a pas laissé de commentaire.Jeremy S.
Very nice people at that Convenience Store. They do make the whole rental process straight forward and super-easy.Vasily G.
The operator was pleasant and helpful but it was a very small yard and very tight to maneuver in.Marcel R.
When I try to open my contact .notthing but numbers will you be send be a new bill in full please and been in a corner store have to wait for all the customers to leave .before getting my truck it would have been nice knowing you done take cash .but over all great service .Mark C.
Le client n'a pas laissé de commentaire.Robin Y.
Le client n'a pas laissé de commentaire.Mary T.
Service was goodLES P.
Garbage in the back, did not have the right vehicle when I booked and told me there's nothing they can do. Worst place ever!emmanuel H.
Great customer service and clean trucks.Geoff B.
Great customer service! Thanks again.Lesley E.
I very specifically asked for NO insurance, and yet I was STILL charged 15 $insurance. Clerk did not know how to take it off my bill and juts told me to call customer service. Never did get resolved....perhaps you will credit me for next rental June 2Eleanor C.
The items that I ordered were not in the truck so I had to go to another location. The wait was lengthy and I had to make a tight timing so I left without the items that I already paid for.Craig D.
The service I received was quick and thorough. The gentleman was very polite and knowledgeable.sherry T.
Le client n'a pas laissé de commentaire.latchman S.
Le client n'a pas laissé de commentaire.Stephen W.
Easy transaction , professional and courteous.Darren W.
I always use Uhaul service for any moves big or small. You guys are the best ??Kathieanne K.
Good service got the truck within couple of minutes didn't have to wait much as the main locations. Drop off was pretty quick too.arslan S.
Le client n'a pas laissé de commentaire.catherine M.
Le client n'a pas laissé de commentaire.alanna S.
Le client n'a pas laissé de commentaire.Shona B.
Fast, Efficient and Friendly. I only rent from this location!!! Thank u ??Sean S.
Everything was perfect and very friendly.staff ..will be back in.the near future for my next moving job ..thank yougilbert C.
Le client n'a pas laissé de commentaire.MERRIE-LYNNE M.
Was billed fir gasGiovanno G.
Easy to access, great servicePaul M.
The service was awesome! Customer service outstanding!!Debbie B.
Le client n'a pas laissé de commentaire.Colin M.
The customer service staff was very friendly. The truck may need a bit of a tune up as it ran a little rough.Lisa P.
Terrible customer service took over an hour for him to figure out my reservation, got charged a late fee when I was told I could have it longer for the inconvenience, I will never use a uhaul product again for aslong as I live, this location and the service ruined it for me!Collin T.
Tell people there is a time limit to picking up a truck! We were late & they had given our truck away! My husband is terminally ill & we didn't need the run around trying to get to our destination on time, the stress was too much!! Thankfully head office was able to help us the same day.John V.
Le client n'a pas laissé de commentaire.Glen F.
Le client n'a pas laissé de commentaire.Chyrl L.
Le client n'a pas laissé de commentaire.dave L.
Le client n'a pas laissé de commentaire.Sujethanan N.
I went to this location first and then I got told they didn't have a truck for me even though I booked my reservation online. I got sent to another location that had a huge line up because there was only one cashier. They didn't have the keys to my truck because an employee took the key home with him. I got sent back to Toms Food where I was told they didn't have a truck for me. I think the company is understaffed for their busiest days. I don't think there is good communication between locations.Casandra C.
Cab was very dirty. Coffee stains everywhere.CHRISTOPHER L.
The folks at Toms food store are prompt, know what they are doing and incredibly poilite.KEVIN M.
Le client n'a pas laissé de commentaire.BRIAN V.
Le client n'a pas laissé de commentaire.Dana B.
Le client n'a pas laissé de commentaire.ward M.
Le client n'a pas laissé de commentaire.Victor B.
Le client n'a pas laissé de commentaire.Chris P.
Le client n'a pas laissé de commentaire.Lori S.
Great service and convenient times for pick up and drop offJoshua B.
When we picked up the truck it was just under 1/2 a tank (in hindsight I should have taken a pic of the gas gage) so when I returned it I put the gas in to get it to that level.. when I dropped it off I was charged another 9 for additional gas.. CROOKS!Roger Z.
They didn't give me the form to sign. Overcharged for a cargo van by over 300 $put my credit card over and have completely screwed me for my money and I have phoned twice to fix this issue I have my electronic receipts stating it should have only cost just over 100 $. That I had the money for, but they did a big boo boo and I altogether paid just over 400 $for a tiny van. I'm FUMING.Shannon S.
Excellent service à la clientèle. Fast pick up and return. Merci encore!Lesley E.
did not have the van I ordered when i got there had to take a another cube truckward M.
Phone service to head office was awful. When rental fast access to a customer service rep. But when having a issue and trying to get to customer service is almost impossible. Anyone has to be very very patient and then the service is questionable when trying to get a problem solved. Previous to this was pleased with the service has the vehicle I got and the cost was reasonable. There is also a slight communication issue at the rental location as English is not their main language which makes it a bit difficult when there is an issue. Presently not a happy customer.Harold C.
I was charged an additional day when I shouldn't have...I need to speak with customer service to rectify thisTrevor D.
Le client n'a pas laissé de commentaire.trina W.