Évaluations des clients Toni's Canine Castle

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Toni's Canine Castle

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Karl E.
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Toni and her husband always takes excellent care of us!

scott J.
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Toni was great

Michael J.
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Toni and Charlie were so cooperative and willing to be flexible and accommodating in helping us move our household with 2 trucks and a auto carrier. They really care about their customers.

Mitch C.
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On Oct 6th I received an email guaranteeing my reservation (see below). Then, 1 hour before pickup I get a phone call that the reserved truck was not available. Do you not know what guarantee means? So I had to drive a larger truck through the Cascades (more difficult), with less gas mileage. No one even suggested compensating me for this failure of your guarantee. I would be surprised is someone actually reads this feedback and calls me but you are welcome to do so at 512-891-6200. Dear Mitch Chazan We have a 15' Moving Van reserved for you and guaranteed Friday, 10/9/2020 at 9:00 AM, returning Monday, 10/12/2020 at 9:00 AM. We are located at 4370 HWY 101, FLORENCE, OR 97439 and our phone number is (541) 744-4480.

Chuck J.
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My only problem was locking the keys in the truck. It was my mistake; however, getting the problem resolved was a time consuming nightmare. U-haul was no help. Again, it was my mistake, but I Truly believe U-haul needs a better system. Remote door locks for instance would help. This way you can only lock the truck with the keys in your hands. A three hour delay and trying to get the truck open probably cost me another day of fees. Other than this the equipment and rental was great.

Larry M.
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when I arrived at this Location the gentleman told me that he had to charge me a $25.00 cleam fee. When I explained to him that I received the truck in this condition he waived the cleaning fee.

Javier C.
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Le client n'a pas laissé de commentaire.

Michael J.
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Toni and her husband made me feel like part of the family...providing recycled boxes, revising my time limit with the trailer to accommodate a closure of the main highway to our destination, and providing a 20' truck with same day service.

Colleen C.
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Everything was perfect. No improvement needed.

DANIEL W.
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Le client n'a pas laissé de commentaire.

Bruce W.
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Have rented 2 trucks within last week. Toni went through everything with me, made renting the truck easy. Easy to get location with plenty of parking. I will go back to the same place.

Greg W.
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Le client n'a pas laissé de commentaire.

Shahab S.
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Le client n'a pas laissé de commentaire.

AARON Y.
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Toni is awesome !!!

James S.
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Friendly, convenient, reliable, and animal lover. Grateful for their quality and convenience.

DAVID G.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

David C.
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They were not open, but had a camera doorbell. Responded instantly with drop off instructions. No complaints about the drop off.

Michael W.
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Le client n'a pas laissé de commentaire.

Ron B.
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Le client n'a pas laissé de commentaire.

tom W.
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Le client n'a pas laissé de commentaire.

Karl E.
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They are good. Knowledgeable and helpful. I rent there a few times a year.

Teresa M.
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Le client n'a pas laissé de commentaire.

Litia T.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Cedric T.
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The local Florence Rental staff was excellent and very helpful both in making and confirming my reservation and in the pick up and drop off processes.

Russel L.
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Le client n'a pas laissé de commentaire.

Craig C.
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Nobody there looked like a junk yard.

william M.
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Le client n'a pas laissé de commentaire.

Katrina W.
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Le client n'a pas laissé de commentaire.

ron J.
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Le client n'a pas laissé de commentaire.

robert E.
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Le client n'a pas laissé de commentaire.

Charles L.
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Hard to improve on what they're doing.

Philip Z.
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Le client n'a pas laissé de commentaire.

Charlie S.
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Le client n'a pas laissé de commentaire.

Carol C.
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Second time I have used this location. Very good experience.

Steven W.
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Le client n'a pas laissé de commentaire.

tom W.
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Good experience with these folks. Thank you!

Daniel B.
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Nice people

Daniel G.
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Le client n'a pas laissé de commentaire.

Scott B.
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Fast and friendly service!

David I.
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Both the wife and the husband were very helpful. Would rent from them again.

Dion M.
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The best as usual! Toni rocks!

Kathryn J.
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Very little people were courteous and helpful

Gregory A.
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Le client n'a pas laissé de commentaire.

robert E.
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Le client n'a pas laissé de commentaire.

Dion M.
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Toni is absolutely the best!! Fast and friendly service.

Richard L.
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Outstanding and professional service

Len L.
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Nothing, Toni was super helpful and made this experience very easy. ????

Diane D.
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These people are awesome...

terry S.
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Le client n'a pas laissé de commentaire.

Sylvianne I.
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Excellent

TREVERT M.
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Toni was excellent. She was helpful friendly and professional. Thank you Toni :-)

michael G.
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0

Nicholas J.
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Wonderful people and great service!

JAMES W.
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Absolutely the best experience! We all know moving is stressful. I am very thankful for everything this Florence location provided! Thank you! Absolutely recommend!

Mike K.
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Toni is the Best, friendly, professional, on top of it !

Todd B.
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Nothing at all great service.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

Stephen K.
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Le client n'a pas laissé de commentaire.

carrie T.
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The customer service was excellent. The people there were very kind and helpful. They went above and beyond.

Walter R.
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Le client n'a pas laissé de commentaire.

robert C.
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Le client n'a pas laissé de commentaire.

George M.
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Le client n'a pas laissé de commentaire.

Tom S.
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Le client n'a pas laissé de commentaire.

Don C.
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Big uhaul SIGN

Bernard V.
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I always rent from Toni! She's the best and most ecperienced uHaul franchise in Florence.

Jane C.
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Nothing. This was our best truck rental experience ever. Bar none.

Naomi H.
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Excellent, knowledgeable and prompt service!

Kevin R.
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Le client n'a pas laissé de commentaire.

Katrina W.
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Le client n'a pas laissé de commentaire.

Rika B.
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Le client n'a pas laissé de commentaire.

Ion C.
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Great service, Toni is very friendly and professional. I will always rent from her in Florence.

Patricia B.
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Le client n'a pas laissé de commentaire.

Robert B.
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Very helpful

Darrel F.
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Toni went out of her way to help us get what we needed

ION C.
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Tony has a great attitude toward customers, very friendly, knowledgeable and professional. I will always rent from this location.

Kirk P.
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Le client n'a pas laissé de commentaire.

ROBERT W.
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I have no suggestions; the folks were helpful, friendly, and provided everything I asked for. Good folks, great service, what more could one ask for...?

Erick O.
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Please list business hours when communicating with customers bon the Uhaul site and via email and texts. I was surprised twice by short business hours.

Clayton F.
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We had to wait for awhile before anyone showed up. They had posted a note on their desk, BE RIGHT BACK....however, I had previously called and said we were on our way to return truck.

Genevieve M.
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The truck was clean and well maintained. The location was easy to find. And the service was friendly, efficient, and helpful!! Tony is awesome!!!

Bradley W.
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Le client n'a pas laissé de commentaire.

Linda R.
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Le client n'a pas laissé de commentaire.

Bradley W.
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Le client n'a pas laissé de commentaire.

Larry K.
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Le client n'a pas laissé de commentaire.

Kirk P.
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Better signage on the road (small, faded, unlit, easily missed) and clear indication of UHaul Office on the building (No Signage,) and after hours drop off instructions. The only way I was certain that I was dropping the car carrier off in the right place, was the presence of other UHaul equipment, which was not visible from the road.

Deborah K.
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I've been here twice in the last month and she is wonderful. Helpful, knowledgeable, friendly. Excellent customer service. I would absolutely recommend.

camellia L.
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Le client n'a pas laissé de commentaire.

Richard H.
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Have the information transfer to the pickup locations that I put into your computer when I do a reservation, why it has to be completed twice is crazy.

Kelsi S.
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The truck was clean but it had a lot of engine trouble and overheating issues.

RON E.
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Great people...great service

larry A.
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friendly,,professional,fast (in and out) CLEAN product.

Richard L.
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The service provided was very professional and helpful. Great staff

Charles G.
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When I picked up the truck on Friday for a one day rental the owner told me as long as the truck was in the lot on Monday morning when they opened he was fine with that . Halfway through my move I got a message from the other owner wondering where I was. I immediately returned the call and left a message saying that if there was any problem please call right away. No call but now this morning I find I've been charged for two days rental. Not only is this bad business these folks running the place should really be in better communication with their customers and themselves to prevent these things from being passed on to the customer. I will not recommend Toni's Canine Castle to anyone but will continue to use U Haul's many helpful and satisfying locations.

Arlene R.
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This was my first time renting and this location was very helpful when it was finally confirmed that it was in fact my pick up location.

meredith T.
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No suggestions at this time. Operators went above and beyond to meet our needs.

ken D.
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Toni was very helpful and went out of her way to fix mistakes made by the Pollock Pines Chevron location. I will do business with her again,

shirley V.
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My apologies for leaving an abundance of my white dogs hair in the truck. People that transport their animals in a vehicle that is not theirs should do so with a blanket on the seat. Again - please accept my apologies and thanks for the good service. Also - the phone check out was very user friendly.

Donna K.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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