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Terry Sullivan
Customer Reviews for Toni's Canine Castle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for a seamless experience. The owner/manager was very kind and helpful from the time we arrived to when we pulled away.
Jen LundellOriginal Drop off spot was not open for business for three days. McCarthys power rentals needs to be removed as they are not open and the owner's phone mail box is full and you CANTeven leave a message. No lock box either. Get rid of this location. Central Redding location was fine
EDWARD BOLENNothing to recommend for improvement. I was quite happy with U-Haul and my experience at this location.
David WoodI can't thank the owners enough, There was an issue with a past charge and the owner stayed on the phone for over an hour to help clear it up. A big thank you and a hug.
David Adamsalways a pleasure to rent a car hauler from this pick up location. Toni's is always courteous and helpful.
Mark HermannGreat experience!
Jennifer NotmanI cannot recommend any improvements needed! We were treated kindly and professionally. The truck was perfect. We did change our plans to need the truck a little longer and the rental location was very flexible and made everything easy.
Jami MacleodWorking with Toni and U-Haul was a good experience 👌
JEFF DAGOBERGAlways great service. In and out quickly.
Alisha HillVery impressed with the service, prices were reasonable
Stella HoytMerci.
BRIAN MARTINOur interaction was professional from the beginning. Desired equipment was available. Reservation was texted. Return was simple, although in the rain! Cost was less than expected.
ALFRED LUTZI have gone to Toni,s Canine Castle and every time they take good care of me! They are very professional and nice.
brad kamanskiGreat customer service. No changes needed!
Jon Marcottetruck was perfect for the job...moving automotive equipment. Nice truck! No improvements necessary.
hank leachRespect your reservations!
STEVENKENDRICK WADEGreat People to deal with.
Richard BakerToni's location I've used several times before and refer people to this location if ever there is a need. This is a great location!
Alicia HIcksonEasy rental and got my job done. Thank you.
Troy DelleOverall flawless experience renting this U-Haul trailer to pick up my new to me Honda touring bike in Portland. Zero issues. Friendly staff.
SCOTT FRANCISToni is awesome, we rented here about a eight times and she is so kind and helpful. Easy in and out. Very professional and courteous.
chris williamsshe was very helpful.
tom lederleFast friendly service.
marshal slyEveryone was great and I will always use this location.
Jill NewmanThe store owner was very kind, professional, and organized. My reservation for a truck and moving equipment all went according to plan without any issues. The instructions were thorough and clear. I'm very happy with my experience.
Richard RuddellI got to the office two minutes before they closed. The lady treated me very well. I did not apologize for being so late, but I should have. She was wonderful in waiting for me so I could go home and get my truck to pick up the trailer. When I got back, maybe 25 minutes later, she hooked me up and actually offered to give me a cheaper trailer if I wanted to switch. She would have had to rework the paperwork to do that. But I needed the larger trailer and was glad I didn't switch. The trailer was wonderful. The rear gate coming down to a ramp was incredibly helpful and super easy to work. I could not beat $34,95 for that wonderful machine! Merci.
joseph cohenOwner was very helpful and delightful. Answered all my questions and got me out of the shop very fast.
Mark HermannThe place was completely empty of employees I had to check out on the app
Terance SpieglerVery helpful friendly staff.
Lea HutchisonThe folks at this location are the absolute Best!!!
Dwight StampfleeThe mangers are the best! Very helpful and caring.
Dwight StampfleeFriendly, professional service. Good value.
Steven WebsterThe drop off location was a little bit difficult to find as the sign out on the highway is not real evident. I drove past it once, and if I didn't have it in my Google maps, I probably wouldn't be able to find it. If I hadn't called ahead to see if they were still open, I would've had no idea what to do, where to go. I just drove in and dropped it off next to some other trailers that were kind of in a jumbled area with a bunch of other RVs. it wasn't bad. It just wasn't real obvious. A nice lady came out as I was dropping the trailer off and helped me unload it from my rig.
DREW ROSLUNDDrop off was not seamless. It would be nice if someone would let you know if site is secure. We left blankets and dolly in back of truck and had to search out a representative to be sure it was ok to leave in truck. Didn't want to be responsible for theft of blankets/dolly.
Darren WilliamsOwner stayed after I showed up later, much appreciated!!!
Debi LueyThis place was great with friendly service
Daniel NewsomeVery efficient and great service. They hitched up the trailer for us and gave us great instructions on how to return after hours. Fantastic service, a great trailer at a good price. Will rent from them again.
TRAVIS CRAMPTONFriendly, courteous service.
Steven A WebsterOrdered truck online and it was ready to go when I arrived. Great service!!
Brenda GarnerLady owner (Toni) is EXTREMELY nice and helpful. Great business person. Checking in was simple and quick. Definitely will rent from here again.
Gary RiberalSuper friendly & efficient.
linda DeaconFriendly and professional service. Easy pick up and drop off. I will use this location again!
vincent tinglerNo improvements, the couple that run it do an awesome job. They are very helpful and answering all our questions. Love this place. We will be renting from them again in a couple of weeks.
Genise WilliamsIt is all it needs to be, great staff, helpful, truthfully!
Sarah Crabtreetoni's awsome !! cute too!!! charlie not so cute!!
terry sullivanGreat service!
Michael LutherExcellent experience, thanks!
Charles RoeVery friendly staff! Quick and easy pickup and return! Thank you Toni's Canine Castle!! You helped make our 2023 Girl Scout cookie season a success! -Girl Scout troop 11752
Lisa SpencerVery helpful staff!
Jim LuntzelFriendly,professional and as simple as get in, drive out. I would use them whenever I need them with no worry of the "whatever" attitude most businesses have todate.
Maxine Watkins WoodcockCannot think of a thing you guys are great!
ron dyerThe friendliest U-Haul store around. Thanks Tony, always a pleasure
clifford stonerExcellent service & excellent customer service!
BARRY JENSENno improvement needed
marla mckenzieFriendly and accommodating.
Joy DeRosaI rented a covered van, and the customer service was excellent. I will use this service again for sure.
julie jarvisNothing. Everything was perfect. This location has the best service I have ever had! Don't change a thing.
Gary SharpeWe rented two 15' trucks, because the 20' truck we requested never showed up. One of the 15' trucks had two right-hand mirrors. This meant the left side, the drivers side, could not be properly adjusted for the rear view without removing the smaller mirror that is mounted below the main mirror. Also, neither truck had cruise control. UHaul rents trucks for long distance moves. It shows a lack of customer oriented focus to ask them to keep their leg and foot in the same exact spot in order to maintain speed for hundreds of miles. In my case this resulted in leg cramps, extended discomfort, and much cursing of UHaul. Cruise control is a basic automotive technology and I am certain it would not cost UHaul a great amount of money to include this feature on their fleet.
George GirouxHire more employees like Toni Evans - she went above and beyond in making calls to correct the drop off location - on-line no one would help - she is great.
John Mullaney