They claimed "pick up" time was set, but no time was ever designated. Upon arriving to pick up, there was nothing provided to pick up the truck through the app. because the shop was not open on a Sat. Card was charged the full amount at the time truck was picked up. Rented for 2 days. Picked up at 10:31 am Sat. Returned truck at 8:13 am Monday. System was down, so Tony wrote down return information and said he would close it out when the system was up again. The truck was returned 2 hours early, so there was no 3rd day to be charged. That afternoon, I received notification that I was again charged the full amount of the original rental, plus a 3rd day. I did go over the original mileage, by 38 miles, so I was expecting that to be added to the original amount. When I set up the original rental I was quoted $.99/ mile, but was charged 1.19/mile. They claimed it was because it was a weekend rental, but that was known when the rental was originally set up! They literally locked more than twice the cost of the rental on my bank account. When I called to dispute the charge, I spoke with a woman at Tony's, explained that I was charged for a 3rd day that I didn't owe, and too much on mileage. She said she'd address it, and call me back. She never did! It took several days for them to release all the funds they stole from me! As to UHAUL, you need to stop charging the customer in the manner you do! Charge what the customer contracts for, then upon return charge only the balance if they are over in days or mileage! Blocking out the funds then charging them a second time is nothing more than theft!
PATRICK G
Customer Reviews for Tonys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needs more parking area.
charles hParking was very confusing. Lot was a mess of cars with trailers and uhauls all over the place. No indication of where to park.
Jess DGreat that all I can say
Charles MTony and his crew are exceptional in customer service and communication! Highly recommend them for any of your equipment or automotive needs!
Terrance BIt was very hard to key out of box. Very tall person was needed. Lock code was wore off and hard to see
CORY RVery confusing where to drop stuff off after hours.
WILLIAM YNot sure what you need improving on, U Haul was always emailing there phone number prior to calling so there was no mistaking of a scam call. They had great communication all through the pickup. Job well done!
Howard PVery pleasant experience with the team at Tonys.
Garry DTony & Rhonda are excellent to deal with and my pick up went smooth. We will definitely rent from them again when we need another U-Haul truck or trailer.
Travis GUHAUL changed the pickup location 20 miles from the original pickup location two days before rental (on a Friday). This cost me time to pickup. Then I was charged for extra mileage?? The original pickup was in a city with several locations, the second location was in a rural town.
Thad DI was told to drop it off in another adjacent county from where I wanted to drop it off? I’m not sure why?
JAMES VNo one there dropped off and left key in box
Melissa BDo not make appointments during their lunch hour. SIX people would not help me at my appointment time as they were eating their lunch and told an hour.
Lana Sgenerally a very pleasant experience with your compny
MIKE TProcess took way to long
Freda WTony automotive people were great very helpful
ABBIE MThe lady at the front desk of Tony’s Automotive is always so friendly! This is the 2nd time I’ve rented a U-Haul from there. She is always kind and helpful!
Cody BVery easy process and the people at the location were incredibly helpful and nice to deal with. No issues whatsoever!
Thomas HFast and easy service
KATHY DThe person helping me was absolutely great, she could not have been more accommodating and helpful. The only issue I had, which is not necessarily bad, is that the location was hard to find for an out-of-towner. But I appreciate that that she made a stressful situation less stressful.
Kathleen KDo not change drop off location to a location that is closed. I picked Tony’s Auto because it had 24 hour drop off, not Lighthouse Storage
Geoffrey KNot sure
dana gThis is not the location I requested. 4 weeks notice should have been enough notice for the trailer to be at the location I was requesting. Very disappointed and financially inconvenienced
L KThe lock is very tricky trying to unlock so you can get the key out of the box. It took me almost 30 minutes to get it out.
CHRISTINA JStay the way you are if you do customers will be happy
JOHNNY JThere’s a itty bitty crack in windshield probably needs to be fixed before it gets worse
diana fEasy peasy
Nicole BQuit lying through your teeth, and causing undue problems
Marty Cyou need to drop the environmental fee. that fee you charge is helping you pay for things that is your responsibility. if the fee is going toward the environment that would be more understanding, but for your trucks should be on you, not us the renters.
Robert WThey could not find.my reservation when I arrived at 10am. They eventually found part of the reservation in the system and reacomplish the paperwork. I had reserved a dozen moving pads with my truck but they do not carry them at that location.
Scott LThe employees at Tony's Automotive were very nice, polite and knowledgeable. I would recommend them to anyone.
Tyler OGreat people, Great business, Great service, what more can you say
benny mTony & family were absolutely wonderful. (1) But this trailer was supposed to be available 20 miles away at the location I picked up the truck. (2) They had to spend an extra 90 minutes dealing with the UHaul system that could not get the rez charges correct. (3) The regional manager had to get involved (very nice and responsive, but he should not have had to do it). (4) The location address from the UHaul webpage and texts was incorrect. Not even close enough to cross-reference with Waze or Google. (5) Rental from hell. Lots of wasted time, miles, fuel, and effort on a day I should have been moving.
Howard WAs soon as I got there will immediately help me the attendant got the trailer unhooked from my truck we we’re on our way in 10 minutes
KERRY CU-Haul needs to have people go to each individual place to check on them and the equipment before someone gets killed. Tony's Automotive was terrific and helping us get the car off the dolly and the dolly off the truck.
Paulette AKey was left in drop box. No one was at the location. The location looked like trash.
sherrie t