I requested mobile pickup and the location did not have that option. This resulted in me not having my walker with me to go inside and having to send my sister and brother in law in. Only to find they couldn't locate the reservation. Emails and texts were not clear after pickup AND they changed the name on the rental which means that I cannot claim the expense even though it's been charged to my credit card for my move. Only today (more than 24hrs) after the truck was returned got the text stating the truck is due back in 23hours. This U-Haul experience is the worst one ever and I would no longer recommend them for anyone.Scott F.
Customer Reviews for Tookans Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The team at Tookans went above and beyond to obtain a truck and trailer for my move! I highly recommend their location!Stephanie G.
A very satisfactory experience. Would recommend and use the service again.DAROLD S.
Le client n'a pas laissé de commentaire.John R.
This entire experience has been the worst I have ever had. I arrived to pick up the truck and was told that the truck I was meant to have had not been returned and the nearest replacement was in Summerside PEI (2 provinces away). There was a truck sitting in the parking lot that I was told was already rented out and unavailable, but if the truck I was meant to have was returned the office would call me. I spent the next 4hrs on hold with the main U-Haul line and was hung up on or disconnected multiple times. When I was finally able to get someone on the line who was able to help me, they informed me that the truck I had been looking at 4hrs earlier was in fact the one I was supposed to have and there was no other rentals in that store. I returned to the original office to get the truck that I should have been able to pick up more than 6hrs ago at this point, only to find that the office had been closed for several hours because the owner had decided to close early that day to go to a meeting. The owners teenage son eventually was able to show up another hour later, after another hour on hold with the main U-Haul office. Through this entire affair my partner was on the phone with the Summerside PEI office, who thankfully were far more competent than anyone I had been dealing with so far and had put aside a truck for us in case we were unable to reach the missing owner in Nova Scotia. I can unequivocally say that this was the most stressful, awful experience I have ever had with any sort of rental company and were it not for the agent in Ontario that was finally able to find our truck and organize someone bringing the keys, and the staff in the Summerside office who were so kind, I would never be willing to use this company again.Emily M.
Le client n'a pas laissé de commentaire.Keith H.
Young guy at the counter was friendly and very professional.John F.
This location was just opened. I could tell everything was quite new to him, however, he was very helpful and overall a very good experience.Robert E.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Cathy C.
Le client n'a pas laissé de commentaire.Carl S.
Your customer service and friendliness was wonderful so I can't really recommend anything to improve on. Mercidanika M.
Le client n'a pas laissé de commentaire.mark M.
The Uhaul rental went awesome! The attendant was kind, patient with my questions and even when I was late returning was really helpfulmatthew L.