Le client n'a pas laissé de commentaire.Pascale M.
Customer Reviews for Tookans Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was good to deal with...The truck was very dirty Windows, back of truck, it was awfullonny M.
No brakes and very bad sway, yes it was loaded properlyMark C.
Le client n'a pas laissé de commentaire.Julie Y.
truck was full of dog hair and dust I'm allergic! I had to get more allergy medication in order to drive this dirty vehicles. I'm disappointed.ABDELAZIZ H.
I booked weeks in advance expecting a 15' truck and the day before pickup (this was far too little notice), I was told that I would have to get the 26' truck which cost me far more in gas than expected. While the original contract stipulated that the mileage would be enough to cover my move. The last minute change also included moving the location to pickup 19 km (12 miles) which meant put constraints on my already short timeline and I had to pay extra miles. The person calling me was adamant that I was the one that had to be inconvenienced by this change in plan. While the back was clean, the cab was full of leaves and detritus. The clerks were friendly enough but didn't seem to have any authority to advise or adjust to accommodate the change to the contract. I will not be using uhaul in the future since your company seems to not be able to meet your contracts.Paul B.
Let the renter know in advance the item pre booked is not available from the location requested, not fair to advise the day before pick up. Any only b6 an email.Andrew M.
Le client n'a pas laissé de commentaire.Christine L.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.Christopher P.
Can't remember young fellas name. But agent was extremely helpful and a very pleasant person to be around. Great job.Paul S.
I requested mobile pickup and the location did not have that option. This resulted in me not having my walker with me to go inside and having to send my sister and brother in law in. Only to find they couldn't locate the reservation. Emails and texts were not clear after pickup AND they changed the name on the rental which means that I cannot claim the expense even though it's been charged to my credit card for my move. Only today (more than 24hrs) after the truck was returned got the text stating the truck is due back in 23hours. This U-Haul experience is the worst one ever and I would no longer recommend them for anyone.Scott F.
The team at Tookans went above and beyond to obtain a truck and trailer for my move! I highly recommend their location!Stephanie G.
A very satisfactory experience. Would recommend and use the service again.DAROLD S.
Le client n'a pas laissé de commentaire.John R.
This entire experience has been the worst I have ever had. I arrived to pick up the truck and was told that the truck I was meant to have had not been returned and the nearest replacement was in Summerside PEI (2 provinces away). There was a truck sitting in the parking lot that I was told was already rented out and unavailable, but if the truck I was meant to have was returned the office would call me. I spent the next 4hrs on hold with the main U-Haul line and was hung up on or disconnected multiple times. When I was finally able to get someone on the line who was able to help me, they informed me that the truck I had been looking at 4hrs earlier was in fact the one I was supposed to have and there was no other rentals in that store. I returned to the original office to get the truck that I should have been able to pick up more than 6hrs ago at this point, only to find that the office had been closed for several hours because the owner had decided to close early that day to go to a meeting. The owners teenage son eventually was able to show up another hour later, after another hour on hold with the main U-Haul office. Through this entire affair my partner was on the phone with the Summerside PEI office, who thankfully were far more competent than anyone I had been dealing with so far and had put aside a truck for us in case we were unable to reach the missing owner in Nova Scotia. I can unequivocally say that this was the most stressful, awful experience I have ever had with any sort of rental company and were it not for the agent in Ontario that was finally able to find our truck and organize someone bringing the keys, and the staff in the Summerside office who were so kind, I would never be willing to use this company again.Emily M.
Le client n'a pas laissé de commentaire.Keith H.
Young guy at the counter was friendly and very professional.John F.
This location was just opened. I could tell everything was quite new to him, however, he was very helpful and overall a very good experience.Robert E.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Cathy C.
Le client n'a pas laissé de commentaire.Carl S.
Your customer service and friendliness was wonderful so I can't really recommend anything to improve on. Mercidanika M.
Le client n'a pas laissé de commentaire.mark M.
The Uhaul rental went awesome! The attendant was kind, patient with my questions and even when I was late returning was really helpfulmatthew L.