Évaluations des clients Tool Shed Equipment Rental Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tool Shed Equipment Rental Inc

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tammy C. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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Very pleasant to deal with. Will definitely use them again.

Floros E. le

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The location was good, but it is ridiculous that I had to travel 1 and 40 minutes round trip from original pick up location because I recieved a call 2 days prior to pick up. This was not th be first time but this was totally unacceptable. You allow me.to book the location only to change it.

cory B. le

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Easier than we could imagine! Everything explained well.

Michelle M. le

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Le client n'a pas laissé de commentaire.

Tim P. le

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Le client n'a pas laissé de commentaire.

Rebecca C. le

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The gentleman who waited on me was pleasant, however he struggled a bit with completing the final paperwork due to unfamiliarity with using the computer program. He was apologetic about the slight delay.

kevin M. le

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They did a good job, pleasant to work with.

PAUL O. le

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Everything about the drop off was horrible we were told by the pickup location to drop it off in gloversvill ny and that's what we tried to do and the people at that location were great but uhaul told us to go to a different location in johnstown and it was horrible

JEFFREY H. le

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Le client n'a pas laissé de commentaire.

Ted S. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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On line it said that they would be opened until noon. We arrived at eleven and no one was there. I hope it all goes well from here.

James R. le

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The van was full of cat hair. I’m allergic to cats. It was a miserable day of driving. Otherwise, the van was in good condition and the staff was pleasant and helpful.

CHARLIE W. le

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Le client n'a pas laissé de commentaire.

tom F. le

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Both representatives that I dealt with were top-notch, very professional and helpful.

LANEL P. le

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I'm VERY upset with my experience. The lady that was there was completely rude and overcharged us alot.

Brian M. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Fast and friendly staff!!!

Bill L. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Kendra W. le

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Very nice staff

Paula F. le

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Le client n'a pas laissé de commentaire.

Karen C. le

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As the location and gentleman who rented me the uhaul was good the uhaul service was horrible. When I rented the truck my total was $33.79 and my return price was $33.80 well after checking my bank transactions uhaul took 233.79 when I checked out the uhaul and when returning I was charged $200.01 so a total of $433.80 for a $33.80 purchase! Now I’m fighting to get my money back!!!! So unfair and as I have used uhaul in the past quite a few times I will not be doing so again!!!!!!!

David F. le

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The guy there was super friendly and helpful.

vince S. le

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Le client n'a pas laissé de commentaire.

Patty M. le

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Even though the 1800 number had given me a different rate than what they normally charge, the employees at the location were willing to make it right in the end. That was very much appreciated. Thank you Tool Shed employees

Larry V. le

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Car trailer I picked up three light out bear wire poor maintenance

Patrick L. le

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Very pleased with there service ,hassle free and was quick to get me going . Def will use the again...

Charles W. le

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My rental was returned on a Sunday. The Tool Shed is closed Sunday. They came in on Monday and charged me the extra day. I had to waste 25 minutes getting it straightened out.

judith S. le

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They are the best. Very friendly and helpful.

Carolyn C. le

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The safety chains were too long and one or two links were worn and should have been replaced before pickup. the chains were nearly, or did, drag for parts of the journey. Otherwise the Johnstown location was good. BUT HERE IS THE FULL STORY: AND IT IS BAD. I was SUPPOSED to pick up a trailer at Hamburg Street in Schenectady, NY. The fellow there got me mixed up with someone else and needlessly made me wait an hour. Then he found that the original reservation had been botched and only a dolly was reserved (I had made it clear I needed a trailer). Hamburg Street had no trailer. Hamburg Street then sent me to an address in Menands, NY, near Troy. There, there was no trailer, and THEY sent me to another U Haul address in Menands . At the THIRD location (275 Broadway in Menands, NY) there was a trailer there but NO ON E THERE to rent it to me. There was only a viscous German Shepherd in the office and a note to call a number and leave a message. The number did not accept messages. Complaints on the phone to two different scheduling managers revealed that I could wait another hour for the Broadway operator to return to his U Haul business and rent me the trailer or I could drive to Johnstown, NY - at least an hour in the opposite direction. I figured my chances were better in a different place. NOW the confusion, driving, phone calls, being put on hold, and waiting for answers has taken up about 4 hours of my time. 6 HOURS after my original pick up time I left the Johnstown location with a trailer and STILL had a 45 minute drive (instead of the original 10 minute drive from Hamburg Street) to get home. U HAUL'S TOTAL INEPTITUDE COST ME A FULL DAY.

Maria K. le

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I’m sure personnel is great however I didn’t see anyone. The other U-Haul equipment that was there looked in good condition. Hours could be more customer friendly.

Richard g K. le

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very friendly and helpful a great group of guys and the cat is friendly to

Rodney S. le

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Nothing. All was great.

joe F. le

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Attentive, appreciative for our business. Will definitely use this location again.

ed S. le

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Le client n'a pas laissé de commentaire.

robert T. le

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Vehicle was just what I rented. Customer service was exceptional. A pleasure to do business with.

Jeff W. le

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They were great

William Z. le

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Le client n'a pas laissé de commentaire.

robin S. le

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Le client n'a pas laissé de commentaire.

wade P. le

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Le client n'a pas laissé de commentaire.

richard S. le

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good rental place, equipment good, personnel efficient

joan E. le

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The trailer worked, but was badly in need of greasing for the ratchets. The people in the store were great and helpful and I would not hesitate to rent from them again.

mark D. le

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Very helpful staff.

Eurwin John L. le

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Le client n'a pas laissé de commentaire.

Shannon M. le

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Le client n'a pas laissé de commentaire.

Gerald D. le

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I can't say exactly whose fault what happened in our experience was, the company scheduler or what. But we had a very difficult experience where things were changed around on us at a moment's notice, leaving us not choice but to take what was offered us, though we already had had to compromise on the size of the truck, we ended up with an even smaller truck for a very much shorter period of time, and we were not told we had no ramps, but we had to take it as we had to move! It made things 10 times harder.

Joe B. le

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WORST RENTAL EXPERIENCE I EVER HAD.

jeff B. le

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Le client n'a pas laissé de commentaire.

chad L. le

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Nothing you guys was great help ty so much

Andrew O. le

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Le client n'a pas laissé de commentaire.

Darlene S. le

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This is not against the drop off site, but uhaul needs to make sure the cost of the truck they quote a customer because of the issues that occurred is the same when they charge the customer’s credit card. I’m not happy with uhaul at all. Too many problems and uhaul doesn’t live up to their word.

Kayla S. le

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Le client n'a pas laissé de commentaire.

Eleanor W. le

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Not a thing! Fantastic service!

Charles S. le

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Le client n'a pas laissé de commentaire.

JOHN P S. le

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Nothing it was as good as it gets

Charles S. le

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Le client n'a pas laissé de commentaire.

Eleanor W. le

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The employee at Tool Shed was terrific! He assisted me every step of the way! This place is excellent!!!!

crystal C. le

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Le client n'a pas laissé de commentaire.

erica H. le

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As far as a drop-off it was fine.

Joe L. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Although there was an issue with the computer systems when I picked up the trailer, the folks at Tool Shed worked through it and got me on my way quickly.

Charles S. le

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Le client n'a pas laissé de commentaire.

mark G. le

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Customer service training for employees, representative was not even present for rental (waited 20 minutes for him to arrive). Rep was "incompetent" and furthermore promised discounts that weren't given. The truck was very dirty (mud) and only had 1/4 tank of gas, Our name and address were both Wrong on rental agreement. Bad experience! The sad thing is I need to rent another truck in a week or two and don't really want to go thru this again. :(

Elizabeth W. le

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The Johnstown store .... Where I picked up the trailer, was AMAZING! And, the staff at the Kingston store are ALWAYS helpful when i go in for moving supplies. THX

Steven S. le

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I needed the uhaul on a short notice to pick up a couch and love seat. The rep. Recommended the van. It was perfect. Thank you.

Thomas H. le

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Wheel bearing on trailer. Seized up causing tire to blowout, caught fire. Got car off trailer ,no damage to car or tow vehicle. Trailer unusable. Snyder service was quick. But even with new wheel not useable. I had to leave the car along side road, and get another trailer, from U-Haul dealer, in Roanoak come back and load car on new trailer. 5 Hrs after tire blew, I was back on road. Not happy I had to get trailer,. H-Haul should have been able to deliver in timely manner. Put me a day behind. Also left 2nd Dealer with out trailer for customer that had reserved it. .

eleanor V. le

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There seems to be a problem with the reservation system. We had called a week in advance for a reservation and confirmed it over the phone. When we went the day before the scheduled pick-up to check the hitch connection requirements the dealer could not find the reservation but made it again and assured us the trailer would be there the next day - and it was! - but the reservation had again gotten kicked out of the online system. We were not the only customers with this problem - so UHAUL had better update the reservation system!!

Richard D. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

steve W. le

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Very friendly people.

Dale N. le

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Trucks are parked in a muddy back lot. I observed a larger truck in direct contact with a smaller truck. Who's at fault for damage when trying to pick up either truck? The truck took several miles of driving to have any heat. Drivers door rattles from something lose inside. The rear door rollers are rusted and door is difficult to move. The truck has a severe vibration at highway speed. There was no room to park truck when returning. I have rented from two other locations in the past and have not had these types of issues. You need to take a better look at where and who you have your trucks with. When exiting this location you must pass between two buildings with limited visibility.

ted S. le

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I haven't looked into it yet. But the weekly base rate should be $300 not $316

Alyson B. le

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Le client n'a pas laissé de commentaire.

Cheryl O. le

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Le client n'a pas laissé de commentaire.

ROBERT C. le

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Have someone answer the phone and tell you the correct information Your website sucks when you know what you want and it keeps changing to something else When I want a car transport trailer don’t switch it out with a car dolly - In the end I had to drive an extra 2 1/2 hours out of my way to get to the correct equipment I wanted and the price was fair and the trailer preformed very well happy customer after a shaky start Rob Canedo

Danny M. le

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Le client n'a pas laissé de commentaire.

CARMEN P. le

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I reserved a 15 foot truck and they did not have one I had to use a 10 foot truck. This is ridiculous

MICHAEL G. le

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Le client n'a pas laissé de commentaire.

savannah S. le

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Le client n'a pas laissé de commentaire.

ANTHONY P. le

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Le client n'a pas laissé de commentaire.

Patrick A. le

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Nice people

LEE L. le

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Regarding contract#98704180 WebBEST Receipt: What does your Statement "Returning early will reduce the mileage included in the rate" imply? Yesterday, 12/21/2017 I used your U-HAUL vehicle for 3 Hours and 51 Minutes out of your 24 Hr. Time/Quote Window. Is this short Rental Window entitled to your said "Early Return/Mileage Reduction" Statement? Please advise as soon as possible through e-mail and/or my Credit Card on File withyou.Your attention regarding this issue is greatly appreciated. I look forward to doing Business with you in the Future.

Jacob W. le

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Don't find the extra money i got charged for no explained reason appealing at all, i brought it back in the exact condition i received it and even left more gas than i was given still got charged 8 $ extra ... thats bullshit

Heather F. le

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NOTHING!!! Completely adjusted to my accommodations and was extremely happy! Great people

CHARLES S. le

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Fast Friendly service. Good people to do business with.

David B. le

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Jake was very good at answering my questions and offered additional information about uhaul as well as being very personable. It was a great experience. Further...the customer service rep John was terrific in locating a truck for our move after we had major issues with a competitor. We will always use UHAUL in the future. Thank You!

Jodi B. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Kevin P. le

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Brakes need attention.

elaine W. le

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Le client n'a pas laissé de commentaire.

Sheri M. le

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Le client n'a pas laissé de commentaire.

brandon W. le

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Le client n'a pas laissé de commentaire.

robert J. le

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Now have one problem - I wamted a 10 foot Truck for $19.95 plus milage - DID NOT have one but said I could have the 15 ft Truck for $19.95 etc. - After returning I have been "automatically" billed $29.95 - Not as promised.

Ann P. le

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Just dropped the clean truck off and put the keys in the box.

Andrew E. le

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Dropped everything off after hours

Patrick J. le

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Le client n'a pas laissé de commentaire.

UNITED W. le

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Le client n'a pas laissé de commentaire.

Klaire W. le

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Le client n'a pas laissé de commentaire.