Customer Reviews for Tool Shed Equipment Rental Inc
(Concessionnaire U-Haul dans le voisinage)

169 évaluations

416 N Perry St   Johnstown, NY 12095

(518) 736-1798

Heures

  • Lun : 9h am à 3h pm
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(518) 736-1798

416 N Perry St
Johnstown, NY 12095

Services dans cet établissement :

Heures

  • Lun : 9h am à 3h pm
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Love renting from there.

Fletcher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLYN D. 
Évaluation :
4

Nothing very friendly to customer and helpful thank u so much

daniel R. 
Évaluation :
4

They were on time and cleaned. Dog hair on the front seats. But we have dogs too. So that didn't bother us. My Granddaughter is allergic to dogs. So she couldn't get in the u haul to help. Overall really nice people! I have recommend them to someone on Facebook already!

BEATRICE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad V. 
Évaluation :
5

Very helpful. Thank you for making it so easy and affordable! We would highly recommend The Tool Shed for anything you may need!

debbie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fletcher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra B. 
Évaluation :
5

Great support & friendly service.

Thomas O. 
Évaluation :
5

This is the place I choose to drop off. They were very help full even though I wasn't on their list.

ELLENMARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

It was a very professional experience.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
1

No appliance dolly but was originally charged made move more timely and difficult

BILLYJOE M. 
Évaluation :
2

Equipment was dirty. No one was available when the equipment was scheduled for pick up.

Bruce A C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill A. 
Évaluation :
5

We always use them when we need a uhaul . Friendly and courteous.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
5

Great staff very friendly and helpful.

Victoria M. 
Évaluation :
4

I have rented from the Tool Shed in the past. Always great to work with. The U haul equipment is always great never any issues.

rich C. 
Évaluation :
5

Everything is good and the people are nice

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee H. 
Évaluation :
3

Clean up parking area

Cindy L. 
Évaluation :
4

The oil change light was on

Rich C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V. 
Évaluation :
3

Asked for a dolly and was charged for one but did not receive it

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

The Tool Shed was able to accommodate my need for a trailer on short notice. I appreciate all they did for me.

James S. 
Évaluation :
5

Everything went well. Just need a better way to . See what is available at other locations. I had to drive 20 miles to get a trailer. While driving past. My local location. There was a trailer there.

Alan P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Jake was extremely helpful when our pickup time changed last minute (long drive from Philadelphia during Covid-19 lockdown). Truck was in good shape. They didn't have the furniture pads I'd requested but I think this is more an issue of U-Haul's inventory management, not at issue with the local franchise. I definitely WOULD rent from here again. THanks again Jake!

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY V. 
Évaluation :
5

The clerk was very friendly& helpful. I purchased some supplies, & She insisted on helping me with them.

Xionnette M. 
Évaluation :
3

Truck was knocking while it was running the check engine light was on and transmission was not shifting right truck was very beat And didn't come with any blankets and wish we had a better running u-haul this was not taken care of.

JOSEPH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford D. 
Évaluation :
5

I've been coming here for a while now. Always very professional and clean!

Hiedi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaMaine K. 
Évaluation :
5

Rien

Sarah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

Very pleasant to deal with. Will definitely use them again.

Brian C. 
Évaluation :
4

The location was good, but it is ridiculous that I had to travel 1 and 40 minutes round trip from original pick up location because I recieved a call 2 days prior to pick up. This was not th be first time but this was totally unacceptable. You allow me.to book the location only to change it.

Floros E. 
Évaluation :
5

Easier than we could imagine! Everything explained well.

cory B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
3

The gentleman who waited on me was pleasant, however he struggled a bit with completing the final paperwork due to unfamiliarity with using the computer program. He was apologetic about the slight delay.

Rebecca C. 
Évaluation :
4

They did a good job, pleasant to work with.

kevin M. 
Évaluation :
1

Everything about the drop off was horrible we were told by the pickup location to drop it off in gloversvill ny and that's what we tried to do and the people at that location were great but uhaul told us to go to a different location in johnstown and it was horrible

PAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted S. 
Évaluation :
3

On line it said that they would be opened until noon. We arrived at eleven and no one was there. I hope it all goes well from here.

Joseph L. 
Évaluation :
3

The van was full of cat hair. I'm allergic to cats. It was a miserable day of driving. Otherwise, the van was in good condition and the staff was pleasant and helpful.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE W. 
Évaluation :
5

Both representatives that I dealt with were top-notch, very professional and helpful.

tom F. 
Évaluation :
1

I'm VERY upset with my experience. The lady that was there was completely rude and overcharged us alot.

LANEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Fast and friendly staff!!!

Charles S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

Very nice staff

Kendra W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula F. 
Évaluation :
3

As the location and gentleman who rented me the uhaul was good the uhaul service was horrible. When I rented the truck my total was 33,79 $ and my return price was 33,80 $ well after checking my bank transactions uhaul took 233,79 when I checked out the uhaul and when returning I was charged 200,01 $ so a total of 433,80 $ for a 33,80 $ purchase! Now I'm fighting to get my money back!!!! So unfair and as I have used uhaul in the past quite a few times I will not be doing so again!!!!!!!

Karen C. 
Évaluation :
5

The guy there was super friendly and helpful.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vince S. 
Évaluation :
5

Even though the 1800 number had given me a different rate than what they normally charge, the employees at the location were willing to make it right in the end. That was very much appreciated. Thank you Tool Shed employees

Patty M. 
Évaluation :
3

Car trailer I picked up three light out bear wire poor maintenance

Larry V. 
Évaluation :
5

Very pleased with there service ,hassle free and was quick to get me going . Def will use the again...

Patrick L. 
Évaluation :
3

My rental was returned on a Sunday. The Tool Shed is closed Sunday. They came in on Monday and charged me the extra day. I had to waste 25 minutes getting it straightened out.

Charles W. 
Évaluation :
5

They are the best. Very friendly and helpful.

judith S. 
Évaluation :
3

The safety chains were too long and one or two links were worn and should have been replaced before pickup. the chains were nearly, or did, drag for parts of the journey. Otherwise the Johnstown location was good. BUT HERE IS THE FULL STORY: AND IT IS BAD. I was SUPPOSED to pick up a trailer at Hamburg Street in Schenectady, NY. The fellow there got me mixed up with someone else and needlessly made me wait an hour. Then he found that the original reservation had been botched and only a dolly was reserved (I had made it clear I needed a trailer). Hamburg Street had no trailer. Hamburg Street then sent me to an address in Menands, NY, near Troy. There, there was no trailer, and THEY sent me to another U Haul address in Menands . At the THIRD location (275 Broadway in Menands, NY) there was a trailer there but NO ON E THERE to rent it to me. There was only a viscous German Shepherd in the office and a note to call a number and leave a message. The number did not accept messages. Complaints on the phone to two different scheduling managers revealed that I could wait another hour for the Broadway operator to return to his U Haul business and rent me the trailer or I could drive to Johnstown, NY - at least an hour in the opposite direction. I figured my chances were better in a different place. NOW the confusion, driving, phone calls, being put on hold, and waiting for answers has taken up about 4 hours of my time. 6 HOURS after my original pick up time I left the Johnstown location with a trailer and STILL had a 45 minute drive (instead of the original 10 minute drive from Hamburg Street) to get home. U HAUL'S TOTAL INEPTITUDE COST ME A FULL DAY.

Carolyn C. 
Évaluation :
5

I'm sure personnel is great however I didn't see anyone. The other U-Haul equipment that was there looked in good condition. Hours could be more customer friendly.

Maria K. 
Évaluation :
5

very friendly and helpful a great group of guys and the cat is friendly to

Richard g K. 
Évaluation :
5

Nothing. All was great.

Rodney S. 
Évaluation :
4

Attentive, appreciative for our business. Will definitely use this location again.

joe F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed S. 
Évaluation :
5

Vehicle was just what I rented. Customer service was exceptional. A pleasure to do business with.

robert T. 
Évaluation :
5

They were great

Jeff W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade P. 
Évaluation :
5

good rental place, equipment good, personnel efficient

richard S. 
Évaluation :
5

The trailer worked, but was badly in need of greasing for the ratchets. The people in the store were great and helpful and I would not hesitate to rent from them again.

joan E. 
Évaluation :
3

Very helpful staff.

mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eurwin John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
4

I can't say exactly whose fault what happened in our experience was, the company scheduler or what. But we had a very difficult experience where things were changed around on us at a moment's notice, leaving us not choice but to take what was offered us, though we already had had to compromise on the size of the truck, we ended up with an even smaller truck for a very much shorter period of time, and we were not told we had no ramps, but we had to take it as we had to move! It made things 10 times harder.

Gerald D. 
Non reviews have been submitted for this location.

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