Customer Reviews for Tool Shed Equipment Rental Inc
(U-Haul Neighborhood Dealer)

313 évaluations

416 N Perry St   Johnstown, NY 12095

(518) 736-1798

Heures d’ouverture

  • Mon: 9 am–3 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(518) 736-1798

416 N Perry St
Johnstown, NY 12095

Services dans cet établissement :

Heures d’ouverture

  • Mon: 9 am–3 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

victor e 
Évaluation :
3

The staff was very helpful. I had a good experience renting from the Tool Shed. I Would go there again.

nicholas b 
Évaluation :
1

attendant was rude and unbelievable disrespectful. I was overcharged with fees that was not disclosed at time of rental. There was no explanation as to these charges that I did not agreed to. Estimate was stated at rental only for cost of truck, gas, estimated mileage and the 24hrs time allowed without extra charges plus taxes. that was it. Yet unbeknownst to me other charges with acronyms that a renter would not understand. I did not signed agreement sent to my email wich in on my computer at my home where I would not see detail until I returned home when finished with rental. This was such a bad experience. Whilst insisting on explanation, he tried confusing me with all non-fact narratives with outright lies and deceit when he was not present when the rental took place. I wasn't buying it; then with vindictiveness he call the police. Other renters said they have had similar experience and will not rent from this vender again. I would appreciate refund for the charges i did not agreed or was informed about where I would have had the choice to rent or not. Nothing came of the police being call, thus a total abuse of wasting the officer's time just to get rid of me. These practises will eventually catches up to this vendor. Not a good look representing your company. The way you handle this will be telling henceforth.

Margaret G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve d 
Évaluation :
5

Everything was really easy Thanks

jose r 
Évaluation :
5

Friendly and easy to work with.

Gerard M 
Évaluation :
5

S.O.

francine h 
Évaluation :
5

This location was amazing. Will rent from there again and recommend. However the location on st thomas place in Gloversville ny was horrific. I left in tears and when I said I wasn't getting one my son contacted the tool shed. Maybe be chosier about who you let have places under the name of uhaul. With st thomas location would never use again

Jennifer T 
Évaluation :
1

Muddy with limited lighting.

Jeffery M 
Évaluation :
5

The truck ran great & the people at The Tool Shed were Awesome to work with!

Tina B 
Évaluation :
5

Rien

Christopher V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S 
Évaluation :
5

Nothing, everything was fine

Walter B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Frank G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey H 
Évaluation :
5

Have more assets in the area.

Richard P 
Évaluation :
5

awesome owner. Honest and committed to a good honest deal

Alexander G 
Évaluation :
3

This location had the vehicle I needed. The staff was excellent!

Maryalice R 
Évaluation :
5

Thank you,just thank you.

JANICE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson W 
Évaluation :
5

nothing easy setup and drop off and billing was easy AAAplus

keith s 
Évaluation :
5

All was good

ANTHONYLEE I 
Évaluation :
5

I was leery on trying uhaul again after a different location I went to last year and had an absolutely horrible shady experience. However, this location was very helpful and honest and my bill is exactly as it should be as well. I would highly recommend this location to anyone looking for a uhaul, no matter the size. Friendly helpful people!

AImeejoe G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi H 
Évaluation :
3

Your return policy is over complicated. I returned the vehicle the same day I rented it. Put the key in the drop box and then saw your request for mileage,...I had locked the doors and dropped the key before. Could not provide. I returned the vehicle at 5:00 same day

Brian A 
Évaluation :
5

Just keep being great. The people here are friendly and it was an easy process

Rafael S 
Évaluation :
5

Excellent customer service will rent from tool shed again

keith s 
Évaluation :
4

The proprietor was awesome! More than willing to do whatever it took to make me a satisfied, customer

Paul R 
Évaluation :
5

Jake, the proprietor handled everything professionally and to my expectations

Paul R 
Évaluation :
5

Great service and friendly staff!!

william h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight J 
Évaluation :
4

I opted for 24/7 pick up but when I arrived-that was unavailalbe and had to wait for the shop to open-about a 45 minute delay to my day. Dont offer 24/7 service to this shop.

Anna O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisse M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luanne W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney W 
Évaluation :
3

The employees were nice and knowledgeable for sure. But would be nice to have employees there during work hours. Also the truck was not clean and had a tire pressure light on.

MATTHEW M 
Évaluation :
5

Was fast and friendly

Reggie N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maigan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNEM A 
Évaluation :
1

First, I arrived at the tool shed rental place after booking the appointment online the night before. The lock boxes are not where they are indicated in the photos. After finally making it through the prompts and being assigned a truck. My fiance, two children and I looked through the lot and could not locate the assigned truck. After 30 minutes my fiance called the uhaul help line and had a 20-30 minute wait, we opted for a call back then called our other local uhaul place,JJ Prestine, which answered the phone and said he could help, and would be able to transfer the rental. We arrived and were getting set up when Uhaul customer service called back. I spoke with them, was told I would get a refund for the tool shed rental and a $50 credit for the aggravation. After that JJ finished a different contract, extended my time and took good care of me, I returned the truck ahead of time and finished. However, the following day, the woman from the tool shed location called me and asked me why I hadn't returned the truck. I explained that I never took it and the truck was not there. She said she would look into it. About an hour or so later I received a call from the police asking me about this mystery truck. I spent 20 minutes of my work day explaining to the officer the details of my experience. I asked the officer to please go check any camera footage because I did not leave with a truck. He called back later in the day with some follow up questions. Now one more day goes by and the tool shed place charges my card nearly $300 dollars!!! I immediately called uhaul customer service and spent another 30 minutes on the phone explaining the details, which got escalated to management and then to a district rep. I have yet to hear from the rep. I have had the worst customer experience of my life at nearly 40 years old. The Tool shed rental place should be closed immediately.

Randy R 
Évaluation :
5

The staff help me tremendously and I felt much appreciated as a customer.

Sprindek C 
Évaluation :
5

Very nice woman really nice quick service.

Mick W 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ron R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith f 
Évaluation :
5

Awesome service. Always in and out

Sprindek C 
Évaluation :
3

I guess if I couks get more rewards then better it be.

MICHAEL M 
Évaluation :
5

...could be free...lol

Scott P 
Évaluation :
5

Great customer service!

Carol M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig b 
Évaluation :
4

Customer service was excellent would absolutely recommend them again!

Anthony M 
Évaluation :
4

The 24/7 truck pickup/drop off was a little confusing. Glad someone was there when we dropped it off

Paul V 
Évaluation :
5

I had a great experience at the store. Jake was very professional and a good guy. Thanks for the uhaul rental.

Aaron e 
Évaluation :
3

The staff there were very pleasant and efficient

sharon b 
Évaluation :
5

Great place. Friendly. Highly recommend

Gerard M 
Évaluation :
1

We picked up a vehicle that was dirty in the truck bed. Dried mud everywhere. When inspected with owner of company (we assume) he even commented on condition of truck bed. We didn't take pictures since person had been with us to see condition. We loaded and unloaded truck on pavement then returned in same condition that was in when we picked up. But since we didn't clean the previous renters mess, we were charged the cleaning fee. I have used uhaul services from both Fonda and Amsterdam with no problems, I would recommend to everyone to pay the little extra in mileage unless you want to be charged for things you didn't do. It makes me wonder if they charged the previous renter a cleaning fee too and then just didn't clean it to make some extra $$. If you rent from here make sure you take lots of pictures, in case they try to screw you over too.

Michael R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S 
Évaluation :
5

Trailer was full of snow and wood chips. Marker lights stopped working halfway through the trip. Otherwise, convenient location, friendly and helpful staff.

James R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo V 
Évaluation :
5

The people at the location were great. No one had checked the truck after the last customer had it, and it was stuck in the mud where it shouldn't have been parked in the first place. The cab of the truck was really muddy and dirty, and the back door was completely frozen shut. Since it was before the location opened, I contacted Uhaul and asked for help with the stuck truck, and they were going to charge me $415 to send someone to get the truck unstuck, when I'm not the one that got it stuck in the first place. Luckily a guy that worked for the location showed up while I was struggling and helped get the truck unstuck with a tractor. He was very kind and very helpful. I probably won't use the 24/7 mobile option in the future, due to the issues and the complexity of the process.

Clara S 
Évaluation :
5

Nothing very friendly and knowledgeable. Would definitely recommend them to a friend.

Ashley G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy L 
Évaluation :
5

Gott a truck with a battery that must have needed a new battery, had to get roadside assistance 2x

TANYA C 
Évaluation :
5

I had a really good experience. Everyone was so professional and willing to assist where necessary. Merci.

Jacklyn B 
Évaluation :
1

I was very upset with the mixed communication between 2 people at TOOL EQUIPMENT SHED JOHNSTOWN NY. As I called and did what I was supposed to do, they weren't straight forward with me about information for examples what day they're closed and how to go about returning the key if no one is there. Then I was threatened with the police when I asked why I was getting different answers? Never again would I ever use them or tell anyone about them.

Justina S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C 
Évaluation :
4

Great people to work with very friendly and helpful I would rent anytime or recommend to anyone love them

jorge q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam H 
Évaluation :
5

While the service I received at the pick up location was exceptional, my overall experience was not. I had reserved a truck for the night before, and they moved to my pick up location half an hour away, and did not compensate me for mileage. I also refueled less than a mile down from the drop off location, and I was still charged a fueling fee

Sabastian W 
Évaluation :
5

They are great at this location

mark g 
Évaluation :
5

Excellent service and courteous salesperson. Would definitely use this location again

Mike C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine A 
Évaluation :
5

Not lie and say you don't have a bigger truck when you do. I needed something bigger than the cargo van and was told that nothing was available but upon pickup and drop-off of the van there were 3 other trucks there

Rafael S 
Évaluation :
4

All good

George B 
Évaluation :
2

After you charge them $98,55 tell them the bill is paid in full then turn around and add another $26,87 when not authorized! I suggest you return the $26,87 or I will have no other choice but to turn you into the Better Business Bureau!

Kelly R 
Évaluation :
5

The people were super nice and helpfum

Alexis W 
Évaluation :
4

Luckily it was available, but there was some damage to one of the fenders and when I got it back to the house and opened it there were a bunch of boxes inside inside and haven't been swept out by previous renters. The outside of trailer was clean.

Dennis P 
Évaluation :
5

Great Customer Service!!!

Mike G 
Évaluation :
5

Great place nice people

Bobbie-Jo P 
Évaluation :
2

Was given a truck reading 50 miles until empty so put 30 in gas in it right away, ended up only making one of the 2 loads i had planned so only went a total of 28 miles. I returned the truck with more gas in it then i started with and still got charged for gas and a fill up fee.

Jared B 
Évaluation :
5

I gave rented uhaul 3 times now always had great service and care thank u again

Tammy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D 
Évaluation :
5

Really great U-Haul experience. Best have ever had actually!

Steven B 
Évaluation :
5

Had a quarter tank of gas but it back in before drop off shouldn't have to pay extra

Joshua M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nicholas w 
Évaluation :
5

Allow us to buy the insurance the next day People here are great to do with

mike m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark c 
Évaluation :
5

Always amazing customer service every time I need to get a truck!

Desiree R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer m 
Non les évaluations ont été soumises pour cet établissement.

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