Nothing, this was the best thing we did to make our move fast. Thank you again.Vincent C.
Customer Reviews for Top Dog Fast Foods
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was 30 minutes away from my desired pick-up location. Upon arrival, you could not discern where to go to check-in and receive the keys. The space for check-in was really cramped in a tiny back office and the computer system was extremely slow. They also did not have any moving pads as requested. The person working there was not wearing a mask.HOLLY B.
Le client n'a pas laissé de commentaire.Robert C.
The owner was extremely nice but due to computer issues it took about an hour to rent a small trailer. When we got home and opened the trailer, it had big pieces of styrofoam and screws and bolts all over it. We had to clean it before packing.ERNEST D.
very good place also serves good foodJOHN S.
This was the worse experience of my life. I will never use uhaul again and will make sure my friends and family don't either.SARAH T.
Le client n'a pas laissé de commentaire.Crystal T.
Will be great to create bonuses or gift codes of appreciation for current clients.Israel L.
The truck was hard to keep in 1 lane as the front end alignment was out...you could tell be the wear on the drivers side front tireRobbie A.
This trailer should not be used to move a home. The smell of urine permeated the entire move and take your breath away even after cleaning it 3 times myself. Very unorganized and didn't appreciate the dealer lying about the situation. Not what I expected from a Uhaul experiencePaul A.
Le client n'a pas laissé de commentaire.Juli T.
In running 2 businesses at the same time - this owner/manager needs to hire someone to run the restaurant while someone else handles the Uhaul reservations. Checking out went smoothly EXCEPT I had given payment online and this had to be done again manually when my driver arrived, which I was trying to avoid. She would not let me reserve truck for next day either without going online. When returning truck we waited around 10 minutes - she said she would be right w us. She told us we needed to take photo of gas gauge and odometer. When we came back in we waited (she acknowledged we were there) for around 30 minutes. She had let another customer renting in front of us and customers in the grill were lining up and leaving. After 30 minutes I informed her we too had to return to our jobs and we needed to complete transaction by turning in keys showing her the photos and leave. Too much time wasted and we are on tight work schedules to use this location again. I normally use Penske and have had a much more positive experience in Forest City, Shelby and Spartanburg. No problems w the truck.Clyde C.
Le client n'a pas laissé de commentaire.William G.
It was not bad for other things in this area. Just not like Chapel Hill. The ancient computer couldn't print, etc. I took a picture of his screen it was fine. Nice guy. Truck was not at all clean! Grimmy inside every crevice of the cab. Chunks of dirt and leaves inside the back. I saw a sign threatening a service fee if not swept. Does that mean you charged the fee to the las customer, then didn't sweep it but left it for me to do before I could pack my stuff? I feel like I should get the 20 $! Also, dirty windshield and NO washer fluid. Definitely a hazard!Karen G.
the folks at this location (top dog spindale) were very friendly and nice. I called at last minute and they were about to close on memorial day weekend also an they agreed to stay til I got there. they saved our back side.Amanda H.
Le client n'a pas laissé de commentaire.Tyler H.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.steven R.
Le client n'a pas laissé de commentaire.Patrick S.
First of all you could definitely use employees that are on location.I was giving an address to go to on Soco Gap by your main office in Rutherfordton on Mainstreet. I arrived there and no one was there my son-in-law and I walked all around the place knocking on every door trying to find someone and calling there and no one answered. Finally I called the main office on Main Street and she said that she can't figure out why they're not answering either and then she told me to go a half an hour away to Spindale it was pouring raining we had already spend 25 minutes there and driven 15 minutes to get there it was horrendous by the time we got to the new location in Spindale off of Oakland buy a Top Dog restaurant. The person who was supposed to be in putting the information and older gentlemen seem very confused and lost it took him at least 35 minutes to figure out how to put the order in even though I had put it in online earlier as requested by your company. He took me into a back room and had me stand over him for about 30 minutes while he tried to figure out how to put the information in I felt very uncomfortable and it was not very professional to say the least. He proceeded to tell me that the dolly that I was promised when I first put in the order would not be on the truck and it was sent one way to someplace and never returned. I asked him if there was another one any place else he said he didn't know. After waiting approximately 30 minutes for him to finish the online order which I had already started we got the truck and then drove it to carry the move without the dolly which was very difficult and then what the truck back put in 16 $worth of gas to bring the gas can back to where it was and still I was charged another fourteen or fifteen dollars for gas plus charge for the dolly all of this inconvenience it's just very very very disappointing. I've never used U-Haul and I must say I really don't feel that I ever would want to unless I can get some kind of compensation the girl did say that I would get a 50 $credit for the inconvenience of going to One locations and having to go to another location. But the whole billing process was very very confusing she told me she couldn't find where there was a charge for 14 $I'm telling her I'm looking at the invoice that you sent me and the 14 $is clearly stated on there and she couldn't understand where it was a how it was done someone by the name of Musunday in Main office in Rutherfordton and of course I'm just looking at the invoice that was sent there seems to be a lot of confusing in your company and all I want to do is to get a credit for the amount that I was charged to 14 $and any compensation that I can get for all of the inconvenience and a long long wait I had to deal with because of all of the mishaps and basically misunderstandings there. all this going on in the pouring rain it was not a good experience.katrisa K.
The gentleman there was very friendly and helpful.Alexis A.
There is no 0 star, so I have to give them a 1. The service was poor. The contract was never fully executed. I never had to sign or initial anything ! The man never came out to help connect equipment. He stayed inside and told us where to find it.Stephen F.
I've been charged 200 dollars for a one day truck rental . it was a 60 dollar truck rental . I need help !!!!!!lee B.
Outside of not having the hand truck in the truck everything was fine.Derek H.
Le client n'a pas laissé de commentaire.Duncan C.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Jeffrey W.
Owner was 10 minutes late to open store other then that no complaintsZachary K.
Representative was slow, did not know where the equipment was. He had to slowly walk back inside twice to find keys to move trucks so that I was able to get to my trailer.Tyler B.
Just a little different from most places on paper work but all an all very good. I was very satisfiedCharles G.
Make sure the out fuel level is full. Leaving me with 1/4 tank is pure BSRick H.
Get your website fixed ... it took forever to get order entered and printed.BRENT B.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Tarrell M.
Le client n'a pas laissé de commentaire.Joshua M.
Owner Jim would not help with the rental agreement. New employee struggled for over an hour to fill the form out and had asked him three times to assist and his reply was that she could do it. I finally asked him to help, and he said he'd be over in a minute and proceeded to make his lunch and a cuppa coffee before he came over. When I asked him to help with loading the trailerâ€¦ I am a 65-year-old womanâ€¦ He told me all I had to do was to pick it up , Put it on my hitch and â€œmash it downâ€. Those were his exact wordsâ€¦ â€œJust mash it downâ€. I will never return to that location and I have advised the people that sent me there to never send another customer there again. He was lazy, rude and inconsiderate to his employees as well as to his customers ! A horrible representative of U haulCarol G.
I had to go thru the kitchen of a restaurant, to get to a small cramped office, to get to the uhaul representative, who never even turned around from his desk to look at me. I was supposed to have my vehicle inspected , for towing, never happened. Then I was told the trailer was somewhere on the lot. Very disorganized. Upon return he wasn't sure of when I was supposed to return, or when I picked up.Brad D.
Le client n'a pas laissé de commentaire.sheila B.
Get rid of this senile, incompetent moron! He is incapable of anything and needs to retire. Can't figure out how to do much on the computer other than turning it on. Kept me waiting for over an hour until the regional manager stepped in and had me finished in 6 minutes. Than he kept me waiting again to take something out of the truck. The I inbred idiot was more interested in making lemonade for his restaurant than anything else. The "office" is a hole in the wall in back of the cooking and preparation part of the restaurant. I thought I was on another planet! Please get this failure out of the U Haul experience. He is making you look very bad.Shelly Jo N.
Won't be in business longChuck J.
Le client n'a pas laissé de commentaire.Jessica S.
Straps almost to short and unraveled. Hard to get in ratchet. Tires unbalanced, hitch coupler very poor condition.rodney H.
Le client n'a pas laissé de commentaire.Norris T.
They wanted to keep my contract which I did not allow and I'm assuming they never reported the trailer being returned because now almost a week after the return date I'm still getting phone calls wanting to know if the equipment was returned and whereRobert S.
To many things wrong in suc a small spaceMike L.
Lack of knowledge of compiter system poor office a cubby hole dumpy looked lik he had first generation desk top dusty and dirty Had to walk thru a active commercial kitchen down a storage and prep areA very unprofessional for this mix of. UsinessesMike L.
Older guy running this odd restaurant location. Seemed a bit confused overall. Wasn't able to print out paperwork on his outdated computer setup. Was friendly enough though. He moved pickup time back an hour for some reason.Robert H.
Le client n'a pas laissé de commentaire.Lucas S.
Le client n'a pas laissé de commentaire.Melissa T.
The gentlemen who handled the transaction was rude and did not have a clue what he was doing. I had to help him on his computer. The bad experience started when the place that I reserved the U-Haul at (Palmetto) was closed when I arrived. Very frustrating. BAD, BAD Expierence. I will seek other companies out the next time I need to rent a truck.Brian K.
Le client n'a pas laissé de commentaire.Wayne T.
Le client n'a pas laissé de commentaire.Harvey I.
Le client n'a pas laissé de commentaire.Alyssa L.
Le client n'a pas laissé de commentaire.Jerry H.
Le client n'a pas laissé de commentaire.
Late drop off is a little dicey here and especially this trip. There were so many trailers on their lot, there was no room for another. Was able to squeeze it between two others by hand-pushing it onto place (luckily the little 4x8 trailer is light). There was a street light but was not too effective on a small, crowded lot.JOE M.
Le client n'a pas laissé de commentaire.travis W.
Le client n'a pas laissé de commentaire.Andy S.
Le client n'a pas laissé de commentaire.Tina Q.
Le client n'a pas laissé de commentaire.MARTIN C.
I wouldn't recommend this place to someone I hated... the owner was the rudest person I've came in contact with in YEARS. He couldn't get a contract printed out so he sent me outside to take a pic of the mileage on the truck because he wasn't going to. While taking a pic of the mileage tracking owner drove off and left me there. I never signed anything, he never told me anything about a fuel charge or that I needed to cap off the tank. I put 20 miles on the truck and he charges me 3,5 gallons at 4 $a gallon. I'm not paying that. If he managed his business like a legitimate business person none of these things would've happened. He told me I had to have it back by 10 am sharp.... which I did... but he didn't open until 11 am... which had me sitting around for over an hour. Then when I brought in eh keys, he tells me he's busy and doesn't have time to mess with it right now. Oh... and the back of the truck when I picked it up... was full of cigarette butts, tree limbs, broken pieces of wood.... and LOTS of sand. This man doesn't need to be renting uhauls.Justin S.
The individual (Jim) at the rental location could not answer basic questions about the rental vehicle (how to move the mirrors). His computer generated numerous popups when trying to complete the rental paperwork that wasted a great deal of time and causes me to wonder about the security of my credit card as it was swiped on a computer that was incredibly slow and probably overloaded with viruses and malware (hence the popups and the slow operation). If directed to this location again, I would cancel.James M.
Le client n'a pas laissé de commentaire.GEORGE C.
Le client n'a pas laissé de commentaire.Oak Grove U.
The truck was dirty inside and smelled of smoke. The location is a restaurant, and the owner has trouble with the (old) computer he uses to be able to check in and out efficiently. I spent 20 minutes in the back room of this greasy restaurant before he figured it out, and did not know how some of it worked (I had to tell him). Would not recommend.Andrew G.
You need to be clear where the key drop off is. It was very difficult to find. You need to be clear where you should leave the truck. It was very difficult to determine whether to leave at the address you show in this survey, or, next door in the field with the other U-Haul materials.Robert C.
Was charged for not bringing back the truck with the appropriate amount of gas even though I submitted photos when returning the vehicle. I sent a follow up email which was never responded to.Gregory K.
Le client n'a pas laissé de commentaire.jerry P.
Dirty store, their office was in a kitchen of a restaurant, the employees were arguing with each other than me as I tried to explain that I shouldn't be charged for gas when I was given the wrong gas gauge. Plus the mileage barely covered from one U-Haul location to another. They were clueless so instead of helping me fix it they charged me 124 I am so unpleasant that I will look elsewhere when I need a rental again.Kristen S.
Le client n'a pas laissé de commentaire.LYNN M.
my original reservation was in Shelby NC...someone who didnt speak english called to tell me it wasnt available...I called back and one of the departments said it should be available as it was showing that it was...I couldnt take the chance that it wasnt-another person was able to send me to Top Dog thank god...Negative zero stars for shelby leaving me in a lurch and 10+ stars to Top Dog for working with me on the phone-after hours and making this all possible!! I will tell everyone to go there...Not to Shelby for sure!melissa C.
Le client n'a pas laissé de commentaire.Michael W.
This location is not representative of the normal excellent U-Haul service. When I went to the location the U-Haul representative was not on site. I had a tight time line and was not able to get service. I left to return to the site where again I could not get service due to the representative chit chatting with lunch counter clients. When I requested his service I was told by him "he had to serve some ice cream". When I was able to get his attention he informed me he would not assist in my hooking up the trailer I intended to rent. I assured him I could do the job. When I got the trailer hitched up there was no light connection. The trailer had NO electrical connection wireing to plug. There was a receptical but not enough length to connect. Unable to reach the tow vechile. At a nearby auto parts store I was able to purchase the wireing required to connect tow vehicle to trailer. These wires are normally supplied by U-Haul. This location does not operate a normal work day schedule as I was used to with U-Haul. This caused me issues with the return of the trailer. I will not use this location again. U-Haul needs to know how this site represents their name. Linda EsauLinda E.
Needs to have appliance dolliesRose P.
Owner had great difficulty with the POS app, he made me wait while he counted his cash drawer, he did not go outside to check his equipment which had a broken tail light, and he tried to sell me a book he wrote...nice guy, but did not represent U-Haul well. I suggest U-Haul send a secret shopper to check out.Stephen J.
I did not need this trailer until the next day. The one place that was supposed to be open till 5:00 PM was closing up when I called to check on them at 12:30. The only other place that was open said they were closing at 2:30 and none of them would be open the next day which was Sunday when I would need the trailer so I was forced to rent it 18 hours before I would actually need it just to get 7 hours use out of it, and you want to charge me for another 24 hours because I was 1 hour late according to your contract? Really!!!!!!!!!!George H.
Le client n'a pas laissé de commentaire.Steven C.
This location I run by an elderly man at dingy hot dog shack. Not at all what I expected. Not the face of UHaul. I tried to return trailer at 9 AM. No one at the location. As a woman the toung was too heavy for me to remove from my vehicle. I had to flag down a passing vehicle and was dependent on the kindness of a stranger to assist in getting the trailer off my hitch. So no, I would not reccomend this location. L EsauLinda E.
Stop lieing to customers to lure them in.when given a promise of a particular vehicle don't replace it with a truck which is twice the size.Clark P.
Check request. I had reserved a furniture dolley and one was not available. Really needed it.Sharon F.
Get jacks for the larger trailers.al J.
Le client n'a pas laissé de commentaire.janice F.
Since I paid on line I would have like to have the pads in the truck, and the tow dolly connected to the truck.Keith S.
The owner/only employee of this location showed up 30 minutes late, and did not apologize in any way. Me, my husband, and our two young children had to sit and wait in the car for him, and it did not seem to bother him to be 30 minutes late to take our money. I will never rent from here again, and will tell everyone I know not to rent from this location also.Amanda W.
The guy did business out of a kitchen and messed up when closing out our account over charging by double for 1 day of rental. He claims he meant to back out of it but got in a hurry assisting another customer and didn't. We will never do business there again.DUSTIN P.
I left something in the passenger side. Called the man and told him. He said that the lady went to check the mileage and didn't say anything about seeing anything. He said truck is unlocked that I could come check it and I did nothing there. But I know I left it. It was a small jewelry box.leigh O.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.michael I.
Le client n'a pas laissé de commentaire.Mildred T.
Le client n'a pas laissé de commentaire.Neal H.
Le client n'a pas laissé de commentaire.Thomas Alan B.
Le client n'a pas laissé de commentaire.Cliff M.
Where do I start with this horrible experience at Top Dog Fast Foods and U-haul? I enter this establishment and am asked to have a seat because they are cooking for a group of four and can then handle my Uhaul request. My brother and I sat in the restaurant for 15 minutes and then the store employee left and went in the back of the restaurant. After numerous attempts calling for them vocally, someone finally came out from the back and told me to hang tight, that they would try to get me some help. 30 minutes later, the first fellow came back out and told me to come through their kitchen to their office to complete the reservation. While this isn't a restaurant review, I highly recommend finding another dining establishment, as this place had open packs of hotdogs sitting on the counters, an open 5 gallon bucket of chili with a huge scoop taken out of it with dried chili on top just sitting on a counter. You run the risk of serious food illness by dining here. There was a box of old dirty socks and bottle of whisky on one of the tables in the dining area. I get to the back office and the employee had no idea on how to run their computer system and literally had to have me complete the transaction on their computer. He picked up a credit card left behind from another customer and handed it to me because he thought it was mine so I could enter it in, which I told him it wasn't mine and put my info in. After completing the transaction, he asked me to grab a key behind the door and that was it... I literally went in the front of the store, grabbed an appliance and utility dolly, they didn't have the furniture dolly I reserved. I don't know if I have ever or will ever see a more poorly run business. For the record, I saw past poor reviews at this particular Uhaul site and chose another, but Uhaul pushed me into this one as the reservation location is only a preference. STAY AWAY from Top Dog Fast Foods for all your Uhaul and food needs.Phillip M.
Le client n'a pas laissé de commentaire.Ed C.
U-Haul billed me 42,00 $ for something called Safe Move. I never requested this and still do not know what this was for. I will be inquiring about this with the original location where I set up the truck.Kevin W.
The owner left an employee who did not know how to process our reservation. A ten minute process took almost an hour, and I had to talk to the help desk person on the phone to do help the employee complete the process. After that, the computer would not display or print my receipt. In addition, the hand truck was not in the moving truck as we were told it would be; we had to get it ourselves and put it in. Also, we had to walk through tall grass to get to where the truck was parked.Kelly L.
We had a terrible time getting our rental. First of all, the location we were told to pick up our trailer, did not know that we had a reservation, said she had no way of knowing that we had a reservation, and the man in front of us got our trailer. She tried to find us another one but it was a long drawn out process and very stressful. FINALLY, we were able to get a trailer, not the size we reserved, but one none the less. The location was extremely hard to find because it is a Hot Dog restaurant with UHaul in the back. My husband drove around several times trying to find it and finally did. This whole experience was stressful, as we were cleaning out my recently deceased father's house and we had to get stuff out of house by a specific time. The drop off was very easy but the pick up was a nightmare.James R.
Owner cooking hot dogs, no kitchen staff had to wait 45 minutes to get truck I ordered online....hot dogs more important. ...can't believe u haul allows this.raymond V.
Le client n'a pas laissé de commentaire.BOBBY H.