Communication. Thankfully I called before pick up to verify the availability of the equipment. I was told someone still had it out and was supposed to be back by 5 and I would be phoned right back. I called U Haul to reserve it somewhere else. That location originally said it was available and then damaged so U Haul assigned me back to Top Gun Auto. An hour and a half later on the evening before pick up they finally called me saying it was available.Mike M.
Customer Reviews for Top Gun Auto Service
(U-Haul Neighborhood Dealer)
Pour nous contacter
Amarillo, TX 79109
Services dans cet établissement :
- Mon–TueDe 8 h am à 5 h pm
- Wed–FriDe 8 h am à 6 h pm
- SamediDe 8 h 30 am à 3 pm
Heures d'ouverture spéciales
- 12/23/2023: Fermé
- 12/24/2023: Fermé
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off location had zero signage. And the parking lot was way too crowded with no place to disconnect the trailer.Marty T.
Directions were not clear at all on how to pick up or drop off. There was no where to leave the keys & the instructions did not make any sense. There was no overhead door box to leave them in & it did not specify if that was at the building or not as the truck is completely across the street.Samantha T.
Le client n'a pas laissé de commentaire.Robert M.
The Driver side mirror was broken, and the air conditioner was not working correctly, my drivers were hot and had to pull over to fix the mirror several times.DELYNN F.
Le client n'a pas laissé de commentaire.Emilia C.
They went out of their way to help and accommodate meMichael H.
Le client n'a pas laissé de commentaire.Lynnwood B.
Nowhere to park the return uhaul without blocking the fire lane. And no key return drop box for after hours, so had to go back the next day just to drop off the key.Michelle R.
Great customer service on both ends.Mary M.
Top Gun automotive in Amarillo, Texas provided me with the best experience i have ever had when renting a UHaul. That says a lot since I have heen using UHaul to move since 1980. The people, the service, the truck, and everything else involved went flawlessly. I could go on and on and on with only 100 % positive things to say about Top Gun Automotive in Amarillo as my UHaul choice. Thank you for your service and support.JILL T.
Car Trailer lights did not function properly and it was close to lunch time so he sent us to another place to have them delt with. A new trailer was not offered ,just told us to use our car lights.Georgina L.
Put a sign on the building that indicates it's a Uhaul business. There is no indication letting anyone driving by know that the business does Uhaul. All the trailers and equipment are sitting in a lot way down by a car rental place. You will draw more business if people can see a sign.Alan M.
Le client n'a pas laissé de commentaire.Lavern F.
Le client n'a pas laissé de commentaire.Misty M.
I was quoted something that was not trueTony C.
The van I rented has a huge crack across the windshield and another crack like what a rock would make. Windshield should be replaced. Other than that, it drove nice and the people there were very friendly and helpful!Sheryl O.
They saved me by having a dolly when my original location said â€œthey don't really track thoseâ€ and didn't have the morning of my move.BRIAN K.
KEEP UP THE GOOD WORK GUYS!! JERRY, BILL, TYLER. THE WHOLE CREW.Kristy M.
Le client n'a pas laissé de commentaire.Stephenie F.
Le client n'a pas laissé de commentaire.byron J.
Le client n'a pas laissé de commentaire.Gina B.
Very profetionalsJorge R H.
The guys didn't provide a location to drop off the keys after hours and didn't tell me where they wanted them. The place was closed before I came back and no one was there to help me. The owner went and did an inspection at the time I was supposed to get the van. He came back in after 15 minutes and helped two customers before getting to me. I got the van 35 minutes after my reservation.Brandon L.
Store closed and no drop box outside for key. Makes it hard to drop keys off and no one is there to take themKiley A.
Le client n'a pas laissé de commentaire.Enrique M.
Put a U haul drop off sign in big blinking letters!!!alida J.
Fix your computer problemsJack M.
Le client n'a pas laissé de commentaire.Kimberly S.
Le client n'a pas laissé de commentaire.DEBRA W.
Great service ,very friendly ,Cassandra O.
Le client n'a pas laissé de commentaire.ROBERT W.
Nothing at all, wonderful and caring personal. Thank you Mr Bill for your kindnessmaragaret S.
Le client n'a pas laissé de commentaire.Danny F.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Berry C.
Le client n'a pas laissé de commentaire.MARY H.
Le client n'a pas laissé de commentaire.KELLY G.
Le client n'a pas laissé de commentaire.James A.
It is a small location so be prepared with what you need to move around, and ensure someone confident in driving in tight spaces is driving. On another note, team at the location was great.Tim S.
Truck needed to be washed & cab vacuumed; several vehicle damage spots had not been noted prior to release to me; check-out process was very slow despite everything I had submitted prior on-line. Staff was friendlyRenee G.
Please make the directions on the website for mobile pickup and drop off easier to understand and followRyan B.
Very helpful and friendly. I'll be renting from here again.Scarlett W.
Great customer service! Would highly recommend this place to anyone!Daniel S.
Le client n'a pas laissé de commentaire.Mebrat G.
Le client n'a pas laissé de commentaire.Naomi T.
Excellent service Excellent employeesRandall C.
Equipment was available only after driving in a muddy field to hook up the trailer, which in turn threw mud all over tow vehicle and trailer.Kevin C.
Le client n'a pas laissé de commentaire.JACOB R.
Le client n'a pas laissé de commentaire.Wietzie Marthinu V.
Le client n'a pas laissé de commentaire.Kay N.
Le client n'a pas laissé de commentaire.David E.
Only thing that hampered the return was that the drop off date was on the are closed day.Victor K.
Le client n'a pas laissé de commentaire.Jose B.
Very hard to get truck in . Had to cross a road to get to office and park across the streetTommy R.
Great customer coure . thanks uhaul pplJotyar O.
Was almost sent away in error, told that I couldn't get uhaul since I didn't have my own car ins. I called 1 800 # and they explained to him that I actually could still rent it. I had already preconfirmed but still took 25 min to get uhaul. They gave great cust serv otherwise. Nice fellas.Ana D.
Le client n'a pas laissé de commentaire.Paul W.
Need to have equipment listed on reservation at pick up location. I had to rent a utility and furniture dolly elsewhereThomas M.
I would like to see a rental rate for 1 day on trailers for in state going one way. It is quite expensive for a one way rental when you are not leaving the state.Scott G.
Le client n'a pas laissé de commentaire.Ramon G.
It took forever to get the uhaul. Parking lot is way too crowded. Nice owner but process was so slow. Uhaul leaked from rain so several items in it were ruined.Terry P.
Le client n'a pas laissé de commentaire.Ronaldo S.
Le client n'a pas laissé de commentaire.Ariel G.
Everything went well OutstandingRomero H.
Le client n'a pas laissé de commentaire.jaynet D.
Le client n'a pas laissé de commentaire.Rhonda W.
Do not let anyone speak to the mean-mouthed lady in traffic. She has ZERO people skills & made my experience so horrible that I will never rent from uhaul again if I have to deal with such a non-professional person!rachelle H.
Le client n'a pas laissé de commentaire.Dewey S.
The lights on the tow dolly didn't work had to buy my own.Candise H.
Le client n'a pas laissé de commentaire.Joaquin S.
Le client n'a pas laissé de commentaire.Michael S.
I needed to move some things into storage. Renting this U-HAUL van was perfect for me. There was plenty of room and the van was very user friendly to drive. Everyone at this location was extremely nice.DENISE B.
Le client n'a pas laissé de commentaire.Kris T.
Le client n'a pas laissé de commentaire.STACY C.
Trailer pickup was quick & easy. Return to Top Gun was easy, in fact the shop owner happened to be on site on a Sunday but opened the shop for my return. Great guy! Only prob was UHaul corporate who could/would not help with my refund for an early return of the trailer. Totally, completely inept but the Top Gun rental site - excellent!Doug F.
Service must be why they are called top gunscott D.
The personnel at Top Gun were very helpful. Merci.Joaquin S.
Le client n'a pas laissé de commentaire.Hadley J.
Le client n'a pas laissé de commentaire.Carl H.
Le client n'a pas laissé de commentaire.Marcy A.
Le client n'a pas laissé de commentaire.P. J. M.
The owner helped me and had no idea how to run the software even though I checked in using the app... took over an hour to get the trailer and he was cussing me the whole time like it was my fault he was an idiot. Turns out that the trailer was poorly maintained and the spring on the left side broke during transport and took me an extra 4 hours to get home for what was supposed to be a 5 hour trip. Further, I had to remedy the situation myself, because your roadside assistance crew are clueless.BRENT T.
AC did not work. Took 30 min to find out how to rent appliance dollyMarion C.
Bill was very helpful. Thanks.BILL H.
Le client n'a pas laissé de commentaire.doyle B.
Le client n'a pas laissé de commentaire.ERIC K.
It is very difficult to get in and out of this facility. Also - they only have 1 person there who handles the rentals, and if he is gone - too bad. You have to wait or come back or whatever.Rhonda F.
Le client n'a pas laissé de commentaire.Denise B.
Very nice and helpfulSeaton J.
By the time i checked the uhaul in i was charged twice with two different charges. Can't seem to get anybody to tell me why. Drop place was great, just can't get ahold of u-haul.Angie D.