Customer Reviews for Tostam Event Rental
(Concessionnaire U-Haul dans le voisinage)

161 évaluations

2687 Kipling Ave Unit 8   Etobicoke, ON M9V5G6

(647) 417-0555

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 7h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(647) 417-0555

2687 Kipling Ave Unit 8
Etobicoke, ON M9V5G6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 7h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve U. 
Évaluation :
1

I have been a frequent U-Haul customer, this was by far, the worst experience I have ever had with you. I will be looking for alternative options in the future.

Gavin R. 
Évaluation :
5

The service was good, check in and check out were fast too, also the location is just near the TTC bus stop so no need to walk to much. Merci.

Abdelkader Khire Z. 
Évaluation :
1

Two time charge on my card and just 21 Km they charge me two times

RAVIKUMAR R. 
Évaluation :
1

I was waiting for 2 hours to after completing my whole process in mobile phone. Shop owner was not there to give me the keys and i was calling so many times in uhaul customer services. Afterthat, they told me that they will give me reimbursement but they gave me nothing and moreover they charge extra charges then normal. I never had this much bad experience with any other company. This is the first time i book uhaul and this is the worst one in my life though.

Jobanpreet S. 
Évaluation :
5

Awesome customer service.

Gagandeep S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fortune J. 
Évaluation :
4

Nothing.. keep up the good work ..

GAVIOLA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUYINKA O. 
Évaluation :
4

Service was very friendly and nice

Allan R. 
Évaluation :
1

Booked a truck for person less contact. Got there at the correct time, truck was not ready, location was late opening. Then had to go in and the asked we do all the paperwork agai.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Urvil pravinbhai P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Akshay S. 
Évaluation :
3

There was no Gas in the truck when i picked it up and the wiper was broken. Signage was hard to locate.

PATRICK K. 
Évaluation :
3

The tires were bald resulting in some danger during snowy conditions.

Nichol B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

Worst customer service by the location. Had to wait 40 min for the manager to do my booking, and the manager didnt at all ask for my confirmation of all the different coverages before adding it, even though clearly mentioning that I require none. Even after the booking was done, location manager wasnt at all ready to correct their mistake and remove the coverage. On top of it the customer service representative manager from the U haul call center with whom I talked on 4th January 2022 was rude and not at all ready to hear my situation and plainly told me that the previous call center representative who directed my call to him clearly gave me misinformation, as if the call center manager wants the customer to figure out all the information by himself and have ZERO expectations of correct information from both the location manager and handlers and even have ZERO expectations of right information from call center representative. The torture of bad experience didn't end here. On the day of returning vehicle, even though I returned the key and vehicle right at 545pm on 5th Jan and had to wait for almost an hour till the store manager arrived until then a 14 year old kid with no information was handeling the desk. Althoug the vehicle was returned right well before time the location manager registered the time of return wrongly and wasnt at all willing to correct the issue resulting in me being charged twice the amount even though I returned the vehicle on time. Thanks to the customer rep with whom I talked on 5th Jan, who finally help me solve the problem In short I will never ever return back to Uhual, it was the worst experience, out of my wildest imagination. But I hope my feedback helps other clients and they dont habe to go through the same.

BHAVYA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olatunde W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHPREET S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guriqbal C. 
Évaluation :
5

The ppl I. The store are customer services train and help as far as they could help customers.

salvana A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GURIQBAL S. 
Évaluation :
1

I book 10 ft truck but at the lat time they tell me 10 ft truck is not available and i was charged 1,3 per mile and was charged 29,95 for truck never recommend anyone

Ravinder S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sutharshan R. 
Évaluation :
5

FIRST TIME USED. EVERYTHING, INCLUDING THE PEOPLE, EXCELLENT. EXPLAINED EVERYTHING.

QUANCE F. 
Évaluation :
1

The customer service was garbage

Nadine M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shivam K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goran M. 
Évaluation :
2

When I dropped off the keys, an 8 year old took the keys from me. No one checked the vehicle with me for a drop off inspection. And they charged me over mileage when I was given an extra 50km for picking up at a different location.

JESSIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUYINKA O. 
Évaluation :
1

She added a insurance price on my bill which I didn't ask for.

SANJOY M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAMIREZ P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janelle D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marija C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

Wow! What a nice place. The vehicle was in excellent condition, clean and well maintained. While moving my things, I felt like I was on a mini vacation. The business owners are fantastic as well. Honest and trustworthy. Thank you for the lovely experience.

Ola J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN M. 
Évaluation :
3

They only take credit, which is not on the website and the van bed was dirty

Annette A. 
Évaluation :
5

My experience was aw some coz I tried a-lot in market for moving and rates were so high but U-haul is cheapest and easy way to move your stuff according you schedule.

Harpreet S. 
Évaluation :
4

Clean it before giving to someone. It was stinking like someone have used it for garbage.

Krunalkumar M. 
Évaluation :
2

The truck is not well serviced and the tires were not balanced such that the driver couldn't drive on normal truck speed on highway. We had to go very slowly which impacted the return time for the truck and also very dangerous on the highway, the vendor still charged me extra for 2days even tho it was few hours apart . You need proper maintenance on your trucks.

OLAMIYORI O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marsha-Lee S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Serdar D. 
Évaluation :
5

Everything is perfect

Brajesh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUFORT F. 
Évaluation :
5

Great smile and service !!!!

RGUIG M. 
Évaluation :
1

I wanted to rent the uhaul for 2 days. It was given to me for 24 hrs (system limitation?). I called a

Vlad T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashish P. 
Évaluation :
5

Everything is perfect

Brajesh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atousa H. 
Évaluation :
1

First, Person was not at shop. I have to wait about 20 minutes for pickup. Secondly, the air conditioner was not working with outside temperature, so high. I was literally dripping. In cargo area, there was a used mask. I have to remove it myself. Third, person at shop asked me to full the tank. I fuelled the van tank full with $24.26, that is too much for just 14 km. At last, Due to late pickup, My hole moving get late and I got late for my job, for that I have to take uber costing me more $ 44.09. U-Haul charges me so much but provides worst service. Costing me around $115. So, I pay so much and got worst service.

Diwyanshu G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krunalkumar G. 
Évaluation :
1

The lady that she served seemed that she didn't like what she was doing and was barely talking and answering my questions. I extremely regret that I spent my money at this location. I have informed many of my friends and relatives at that location not to try this location. Was first time and it's last time to rent from H-Haul. Thank you

JOANNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anil M. 
Évaluation :
5

The customer service was topnotch…The lady at the store was very nice, helpful and friendly. 100/100 👍👍👍👍

OLUYINKA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nettie Z. 
Évaluation :
5

They did great and I love their customer service

OLUYINKA O. 
Évaluation :
5

The lady was extremely pleasant! And I can't say that for all Uhaul employees!

Irfan D. 
Évaluation :
1

The person that I picked up the truck was unprofessional, no knowledge, didn't give me my licence back, chopping food in my face with no mask

Michelle V. 
Évaluation :
2

Ver unprofessional.

GAJERA R. 
Évaluation :
1

Unprofessional. Stay away. Location was closed when I arrived and dealer arrived 45 mins after the opening time, that too after I called them. Gave me only 5 furniture pads instead of 12 and was assured that I'll only be charged for 5, but took payment for full amount. When asked for a receipt on return, I was told that we cannot give a receipt now and you will get an email.

Naveen K. 
Évaluation :
5

She goes above and beyond. Good business rapport.

OLAWUMI A. 
Évaluation :
3

Must clean

Manpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vitalii Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler N. 
Évaluation :
5

She's very friendly and prompt in her business.

OLAWUMI A. 
Évaluation :
5

Excellent

SULIAIMON A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vitaly H. 
Évaluation :
1

First the lady started our agreement then she took a phone call have us standing there while she conversated for 5 minutes. When she wS finished and completed out rental agreement we were on our way.when we came to return the truck she was not there ,there were two small children in the store alone and the oldest one was about 10 years of age told us she went out and would email us the information.i told him no I want her to check the truck n milage with me present,he called her and she was 15 mins... away.i had to wait and when she did return it was completed,this very unprofessional and plus leaving children alone is neglect,I was thinking to call chdrens services.

hakh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter K. 
Évaluation :
2

The location is very slow and the customer service provided at the location is very poor . No customer service at all . The u-haul truck itself was very clean and well maintained but the location very poor customer service skills . Would not recommend .

Augusto C. 
Évaluation :
5

5 star ⭐️ ⭐️⭐️⭐️⭐️

STANLEY G. 
Évaluation :
5

I had a wonderful customer experience with the attendant.

JULIUS ROY M. 
Évaluation :
5

The owners at the location were very friendly and helpful and answered all our questions promptly. Very sweet couple

Jheanelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sofien C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Naman C. 
Évaluation :
4

Inside and out, the van I rented was in very good condition. Though someone appeared to have left behind a jacket and I had to mention the actual fuel level in the gas tank before heading out, the staff were friendly and very helpful. I would come back again and share this location with my friends if we ever needed a rental in the future.

Heather V. 
Évaluation :
1

The key wasn't in the right place. Spent 30 mins trying to find it. The phone number provided by uhaul did not work and the location was not open for me to be able to get some assistance. Terrible experience, would never rent from here again.

Samantha N. 
Évaluation :
5

This is the best location I have ever rented from

CHINEDUA N. 
Évaluation :
5

The UHaul staff was courteous, professional and friendly.

SAMUEL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nifesimi O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
5

Very friendly and accommodating

Gurjit J. 
Évaluation :
5

Sustainability of pleasantries is the soul of all successful business, I appreciate pleasantries of the lady that attended to me, just maintain that and you are good to go

TEMITOPE O. 
Évaluation :
3

Clean the truck it smelled of cigarette smoke and was dirty.

glenn R. 
Évaluation :
5

Great customer service by Esther.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parthkumar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

irene S. 
Évaluation :
1

Went to pickup a truck for 12 noon, the person was not there, she came like it mins after, then she letting me know that the truck am picking up is there but they don't have the key, had to wait an hr before I could get a truck after my initial booking, wasted a hr of my time.

Andre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KULWANT N. 
Évaluation :
2

Picking up the vehicle was pretty easy. When I requested to get a dolly when purchasing the vehicle I expected to be there. But it wasn't. U-Haul should uphold on what we order. Also the persons who used it before me either crack the side mirror on the passenger side so it was difficult for me to change lanes. I literally had to guess and also they were garbage on the floor of the truck

Shannelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny A. 
Évaluation :
2

Oddly, you can book for pickup at 8am at this location, but it doesn't open till 8:30am. Unfortunately, the owner of the shop (it is a variety store) was an hour late or more, and then the previous renter didn't return the keys to the truck! We were in a tight time schedule, and this resulted in us not being able to complete a move all in one day, and will now have to rent again. U-Haul Head office was amazing to change the pick-up to a location closer to me...and then the shop owner arrived, so we proceeded anyways. I had rented the mats, a regular truck/dolly & an an appliance truck. They only gave me 6 mats instead of the 12 & charged full price, and the regular truck...didn't have the appliance one. Disappointing experience overall...

Selby H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kabir K. 
Évaluation :
1

I had to wait an hour and half at the location for the owner to show up. I was suppose to get truck at 830 didnt get it until 1030. It fucked up my whole moving day. Worst experience ever. This location should not be allowed to rent your trucks ever again.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rahul R. 
Non les évaluations ont été soumises pour cet établissement.

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