Le client n'a pas laissé de commentaire.MARC S.
Customer Reviews for Totem Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kent, WA 98031
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 10h am à 5h30 pm
- Ven au sam : 9h30 am à 6h pm
- Dim : 9h30 am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.RICARTE R.
Le client n'a pas laissé de commentaire.Aaron R.
Le client n'a pas laissé de commentaire.MARCUS B.
Le client n'a pas laissé de commentaire.SAMIR K.
Le client n'a pas laissé de commentaire.DAVID N.
Everything is goodTARIKU G.
Have a leasing agent for storage separately from truck rental. Over 20 minute wait for pick up.JOHN H.
Le client n'a pas laissé de commentaire.TIFFANY DIANE P.
Equipment option was not applicable to this location, please update on your site which stores actually carry which items. Person there was great; very apologetic, but I would have picked a different location if I had known none of the rental equipment (moving dollies) was even available there.CORY K.
Le client n'a pas laissé de commentaire.ROBERT TERRY B.
It would have been nice to pick up the truck where it had been reserved. That station was 2 miles away not the 20 miles I had to go to actually pick it up. THe pla e was fine, the lady very nice, the drive a waste of time.PAUL ROBERT K.
Le client n'a pas laissé de commentaire.ALBA M.
Le client n'a pas laissé de commentaire.WONDWOSEN T.
Great people, wonderful experience after a disaster of trying to book a U-Haul truck online. The national office not only had long wait times, but booked my truck in New York, not Seattle.ANDY MARVIN W.
Seldom do I experience great customer service but this uhaul location had it. I will be back for my next move. ThanksMICHAEL L.
just keep on doing what you doing the lady that was there was real nice and awesomeBETTY F.
Le client n'a pas laissé de commentaire.Christina N.
Le client n'a pas laissé de commentaire.JAIME C.
The employee that helped us on Sunday 4/11 at 9:30am (TERA123) from receipt was so nice and helpful. She gave excellent customer service at pick up and drop off. Very much appreciate her!KRISTIE S.
Le client n'a pas laissé de commentaire.GARRY T.
Le client n'a pas laissé de commentaire.AHMED A.
Excellent serviceRENE CHRISTIAN E.
Excellent service and Great Rates, Thank you for making this move much betterRENE CHRISTIAN E.
Very kind team at Totem U-Haul. I will continue to do business with them.DAMON J.
How was I charged 3 gallons when I traveled less than 7 miles?MICHAEL L.
Very good thank youARDIN N.
I was charged twice & I called this place for the clarification of the bill but she was not able to answer my questions then she gave me the customer service number & disconnect my call. Don,t choose this place to book U-Hal.AMIT S.
Le client n'a pas laissé de commentaire.Joseph N.
Le client n'a pas laissé de commentaire.HANNAH BROOKS G.
Le client n'a pas laissé de commentaire.JASON GENE H.
I was served very quicklyKEVIN DEAN H.
Le client n'a pas laissé de commentaire.GREGORY DWIGHT V.
I forgot the ladys name that assisted me in the location, but she was Wonderful. Friendly, Professional, and HelpfulSHYLA T.
Excellent serviceABDUL AZIZ A.
Le client n'a pas laissé de commentaire.CHARLES ROY J.
Was rerouted without being notified and was told to go to another location only to have to wait for another truck to arrive and therefore led me having to go over time and being charged for an extra day. Staff was also horrible pushy about time and didn't listen to the situation that was just mentioned.Benjamin W.
Keep up the good workTamesio K.
Lots of dirt in the cabin floor....other than that...all was goodEDWARD C.
Do not trust whatever they tell you. You make sure you read and do everything yourself like the mobile drop off.Wilton W.
Le client n'a pas laissé de commentaire.Parmandeep K.
Le client n'a pas laissé de commentaire.Alan W.
Le client n'a pas laissé de commentaire.Molly J.
You're all perfect, keep the great work up and thank youHassan O.
The contactless Pick up is not a very useful tool, I ended up having to go in and it took 40 minutes for her to figure it out the computer kept glitchingsarah N.
Was not given equipment I rentedJoseph P.
Give a day discount as I rented a truck from 10 am to about 4 pm same day return and was still charged full amount as a 24 hr rental. I didn't have much to move. That would be a really good ideal.Robin S.
Well done.LARRY P.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Jeff P.
Le client n'a pas laissé de commentaire.Darrett B.
The place that we were suppose to drop it off was locked when we got there. Online it said it had after hour drop off but obviously that was false so we went to this location instead which was a block away and super easy to drop off truck after hours.Jakob W.
Le client n'a pas laissé de commentaire.Anis A.
Le client n'a pas laissé de commentaire.Kevin H.
The windshield was filthy and they did not set it up so I could pick up my rental before they opened when the reservation was to pick up before opening.Dyane M.
Le client n'a pas laissé de commentaire.Mary R.
Great and professional service from the ladies working that morning.Patti B.
Fast, friendly pick-up and drop-off with no issues. Great people.Anastasia P.
The young lady helping us with the truck rental was very friendly.Bruce L.
Le client n'a pas laissé de commentaire.Nicole D.
We brought it back at 7:30pm. We stopped by in the morning to say he didnt take a picture of mileage and we put 50 $gas in it that we didnt use. She said since we didnt do online checkin (which we didnt know how) but she didnt charge us for not doing so. Looks like there is an after hours charge even though we didnt have it for full 24 hours. Seems we shouldn't be extra charged when we gave them a half tank of gas!kenneth L.
great people to work wityRichard S.
Le client n'a pas laissé de commentaire.Zachariah M.
I was told that I was going to get a text to check on the van and never got it, other than that it was nice and easyMonica L.
Le client n'a pas laissé de commentaire.Chris S.
It was a good experience.FRANK A.
I got ripped off , i rented a pickup truck for 6 hours i got charged 210 $Mohammed A.
Online pickup was a nightmare! Caused me to have to leave an hour late.Jacob F.
Friendly and helpful staff. Flexible with extending my reservation.Logan J.
The guy that helped me was extremely courteous and made my move seamless!Sabrina S.
Le client n'a pas laissé de commentaire.LEONARD G.
You pretty much have it figured out. Iv used u haul in the past. The people have always been kind and professional.Rodney G.
Le client n'a pas laissé de commentaire.Marcha W.
Uhaul did everything it could to make this experience terrible, and they won't even give me a receipt. The person who didn't work at Uhaul saved the experience. I definitely will not use Uhaul againZachary K.
The guys in the office were great. Really friendly and helpful.Heather T.
Le client n'a pas laissé de commentaire.Melody A.
The young man working the front desk was very very polite and welcoming! #UHAULROCKSLAQUITA C.
Cedric and his coworker provided excellent customer throughout the rental process and on rental day. Thanks for the great service!Galen T.
Le client n'a pas laissé de commentaire.Michael G.
VERY VERY friendly kind staff. My issue was my truck bed was open when I picked up the truck. Inside, It was filthy (not swept out). The cabin of the truck smelled like cigarettes. There was dirt, ashes from cigarettes and some dirty napkins on the seats, floor and door pockets.Michael F.
Trailer hitch is too low to be usable for me - it would nice if we could specify the height neededSteve J.
Le client n'a pas laissé de commentaire.Bryan P.
The Customer Service representative at the location was very friendly, happy-go-lucky, and professional. I enjoyed our conversation. The truck was a little muddy when I picked it up, but it's probably because of local rain showers, and there is a bit of a gravel side-road to get out of the rental location. I was not charged for the mud still on the truck when I returned it one week later, so that was fair. Also, the gas tank was not full when I picked up the truck. The gas gauge was half way between 7/8 and full. Unfortunately, I filled up the gas tank just before the return and was not reimbursed for the extra 1/16th of a tank, as I was only required to fill it to 15/16ths of a tank. I would estimate the amount lost in fuel to be about 10,00 $. Oh well. My fault. Pay it forward. The day I initially picked it up and drove out of the parking lot, the truck was parked beside the exit gate, rather than facing directly out, which made it a little more difficult than necessary for a renter to maneuver the truck out the gate. With a dirty truck parked in a weird spot, and a not-so-full gas tank, I gave the location an average score.Josh R.
The two front desk employees were very friendly and helpful.Joel S.
Le client n'a pas laissé de commentaire.Tim O.
Helpful service.Holly D.
Cedric was a great help with our experience at U-Haul. Great customer service, very personable.Stephen C.
Very nice place to rent uhaul or store your stuff was easy having the truck on site of where I had my things storedTracy B.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Jane U.
Le client n'a pas laissé de commentaire.Deborah K.
While the uhaul representative was most accommodating the truck I rented had the towing feature engaged (as seen per the dash light indicator) and it would not disengage via the representatives clear instruction. Also, the padlock key on the key fob for securing the loaded van would not open the lock on the back rollerdoor of the van. Overall I had a good experience which could have been very bad had I needed to park the loaded van over night.Anita D.
Le client n'a pas laissé de commentaire.Mohamadi T.
Listed as a 24/7 pick up and it's not. But Cedric was great he helped me out 100 %Jessica B.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Tabia A.
Don't allow someone to rent a U-Haul from a self storage that doesn't allow mobile check in. We got stuck waiting for an hour and a half waiting for the storage to open so we could get the keys to our U-Haul. Also had to call U-Haul as they reassigned our truck due to us not being able to access it like we were booked for.Sean R.
Le client n'a pas laissé de commentaire.Toney H.