Customer Reviews for Totem Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

Better explanation of after hours dropoff procedure ahead of time.

Évaluation :

5

She was extremely nice. It was the customer service at main U-Haul 800 number that was terrible

Évaluation :

5

You just have to get us a cheaper insurance

Évaluation :

1

Don’t give the customer a truck that’s on empty and doesn’t even have a ramp

Évaluation :

5

Great service picking up the U-haul. Very friendly service and quick process. Merci.

Évaluation :

3

Felt like a lot of work had to be done by the customer. When I've rented a uhaul in the past, they got the truck for me and went over the instructions very clearly. I had to go find the truck in the lot. Was not instructed on what to do with the gas or that I was to take before pictures. When checking the truck back in, I found the checkout process very annoying. I was again not told that I would need to take pictures before dropping off the keys. I was doing the checkout process in the car, while we were driving away. We had to turn around and go back to take pictures of the truck. Then at the end of checkout, it said to get post another picture of the trucks location. Again, had already left at this point. Had the instructions been gone over with me when renting the truck, it would have been very helpful.

Évaluation :

1

Don't think for a minute that they are honest people with integrity!!! THEY ARE LIERS AND ADD CHARGES THAT SHOULD BE ILLEGAL!! THE WORST COSTUMER SERVICE EVER!!

Évaluation :

5

It was a good location for me and I got what I want easily.

Évaluation :

5

Excellent service à la clientèle. Nice to have extended hours drop-off because moves take time! Thanks again.

Évaluation :

5

Owner was great and very helpful :)

Évaluation :

3

Be truthful. When I reserved the truck online (https://www.uhaul.com/Reservations/RatesTrucks/) it shows $0,69/mile; I was charged $0,79/mile. False advertising. I was charged $13 for 2 gal of gas. Gas is high, but nowhere near $6,5/gal in our area. Usurious. It's difficult to return the vehicle with the same amount of gas, going by the meter needle; some other more accurate method is needed.

Évaluation :

5

The employees were extremely nice.

Évaluation :

5

Fantastic Neighborhood uHaul. Great People

Évaluation :

5

Your manager was really nice. She helped answer questions l needed answered.

Évaluation :

4

Excellent service à la clientèle. Very friendly and informative.

Évaluation :

5

Let people know that you sanitized the cab, because that's awesome, and if you went through the trouble, people should know. Made me feel safer knowing that it's clean.

Évaluation :

5

Merci

Évaluation :

5

Excellent service, well organized, easy Pick up/drop off precedures

Évaluation :

1

Location poor rate was because Google Maps and GPS mislead this location

Évaluation :

5

I received excellent customer service.

Évaluation :

4

Just keep it the way you did. But next time, try to clean the front of the truck.

Évaluation :

5

Good staff treated friendly

Évaluation :

5

They were amazing! Told me they had the space for my rental and all. They ONLY part of the transaction that was enjoyable

Évaluation :

1

When we returned the truck we filled up the gas tank. We received the invoice and they charged us for 4 gallons when we already filled it back up.

Évaluation :

5

I AME very happy a good customer service

Évaluation :

2

I locked the keys in the truck because the office was closed and they charged me a locksmith fee because they said they only had one key to the truck I think that's totally unacceptable and I believe I really need a refund.

Évaluation :

1

We rented a U-HAUL for mobile pick up and when we arrived to pick it up it was parked our front because we were picking up outside of normal hours. However when we tried to do the pick up the mobile part wouldn't work it kept saying we had to have it hand delivered at 9:30am when the location opened. Come to find out everything on our end was down but for some reason our order didn't have a vehicle assigned to it. We were over an hour late to our fundraising event because of this. We were offered an extra hour which was unnecessary because our event was over at 1pm and we already had the rental until 4;30pm. We should not be charged or at the very least receive a discount for this rental for this huge inconvenience. Also the check engine light was in the entire time.

Évaluation :

5

I was charged for a dolly I requested butt was never provided. Never saw the bill before being charged. Emailed about the dolly charge to the suggested email address and got no response.

Évaluation :

5

I cannot think of anything you could do to improve the service at this location, the staff at Totem self storage were very friendly and pleasant to work with, the facility was very clean and convenient

Évaluation :

5

Great service- best uhaul experience we've had. Agent was very helpful and friendly

Évaluation :

1

I think the place were I got my u haul ( totem storage) charged me to much and I could only rent it for two hours. They ripped me off. A sh*t hole place to rent a storage.

Évaluation :

5

Your staff and management at totem are fabulous . Everybody there was so helpful and understanding. All of your help was very much appreciated.

Évaluation :

3

Make online reservation firm and not changeable. Every time i make and choose an online reservation it always changes. Rep that called back is not friendly. If you're going to change my online reservation system each time, why have it at all.

Évaluation :

1

Very rude people at the front desk

Évaluation :

5

Not everyone has a "smart phone". Process was awkward without one.

Évaluation :

1

Truck was so dirty over priced and bad customer service!

Évaluation :

4

Said to drop key gave picture didn't exist so we dropped it in the business drop box

Évaluation :

1

Over charge and not helpful to explain the total amount and rude customer service

Évaluation :

5

All was good

Évaluation :

4

The vehicle was given to me with 1/8 tank of gas. That didn't seem like very good customer service, but I guess it's not like a rental car agency where you return it full. And there's no reimbursement for extra gas at the end of your rental period. Seems like a double standard.

Évaluation :

1

Uhaul booked me a truck for 8am, I showed up and Uhaul website wouldn't let me self-checkout, which made me late for my movers. I had to go. back to my apartment to let my movers in and came back to the rental location and they told me I was late and almost gave my truck away.

Évaluation :

5

Rien

Évaluation :

5

Everything is good

Évaluation :

5

Have a leasing agent for storage separately from truck rental. Over 20 minute wait for pick up.

Évaluation :

4

Equipment option was not applicable to this location, please update on your site which stores actually carry which items. Person there was great; very apologetic, but I would have picked a different location if I had known none of the rental equipment (moving dollies) was even available there.

Évaluation :

5

It would have been nice to pick up the truck where it had been reserved. That station was 2 miles away not the 20 miles I had to go to actually pick it up. THe pla e was fine, the lady very nice, the drive a waste of time.

Évaluation :

5

Great people, wonderful experience after a disaster of trying to book a U-Haul truck online. The national office not only had long wait times, but booked my truck in New York, not Seattle.

Évaluation :

5

Seldom do I experience great customer service but this uhaul location had it. I will be back for my next move. Thanks

Évaluation :

5

just keep on doing what you doing the lady that was there was real nice and awesome

Évaluation :

5

The employee that helped us on Sunday 4/11 at 9:30am (TERA123) from receipt was so nice and helpful. She gave excellent customer service at pick up and drop off. Very much appreciate her!