Le client n'a pas laissé de commentaire.Tamara B.
Customer Reviews for Town & Country Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Troutman, NC 28166
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h am à 12h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jason R.
COVID had to check in by phone.Randall B.
Thankful for Uhaul. We have used so many times. Please make sure the trucks are in good working order mechanicallyâ€"especially for safety. Thanks so much!chris B.
Returning the vehicle was convenient and easy.LEONARD F.
The lady in the office was amazing!gaylene b. | Expérience générale
Le client n'a pas laissé de commentaire.Aldric S.
We used only one day and was changed for 3 days and we can get them to fix it we have called 3 times and they keep saying they will fix . But still charged me 3 daysJackie P.
Le client n'a pas laissé de commentaire.ERIC A.
Le client n'a pas laissé de commentaire.PATTY C. | Expérience générale
Le client n'a pas laissé de commentaire.April B.
The location clean and inviting Very good service !Theodore G.
Le client n'a pas laissé de commentaire.Chad M.
Le client n'a pas laissé de commentaire.stephanie c. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth B.
Everything was okBernard K.
Le client n'a pas laissé de commentaire.Susan H.
I would recommend and use you guys again should the need arise! Thanks for being there!!LISA D. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.ROGER W.
Trailer I was supposed to pick up had a flat tire. No problem with the location, just frustrating that I had to chase down a trailer the night I needed itDANA H.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Harry B. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD H.
The lady I dealt with was a gem! Attentive and always willing to help me!ALICIA M. | Expérience générale
Everything was great! We had 2 storage units so they gave us a discount. I wold highly recommended climate control over not climate control. The larger unit was not climate control and lots of stuff got really dirty and some things even molded. It was totally my fault. I should have done a better job wrapping up everything twice. Staff was always great! They pass code to get into the gate Is perfect. You can come and go as you please. My wife and kids always felt safe at the facility after hours. Hope this helps somebody!JONATHAN C. | Expérience générale
Le client n'a pas laissé de commentaire.Norman H.
Le client n'a pas laissé de commentaire.William B. | Expérience générale
Le client n'a pas laissé de commentaire.STEVE C.
In person service. Otherwise excellentRALPH S.
Difficult to get into. Drop off area is small and not flat. Really bad for trailers with no wheel chocks. Looked like there was a flat drop off area inside the gated fence, but if you're not renting a storage unit, you cannot access that area.STALEY BETH B.
The best Uhaul experience, would definitely recommend, and will use again!!Ricky P.
Easy access however they were using contactless COVID-19 protocols and no one was available to speak to...I did call a posted number and spoke to a representative about the return.WAYNE S.
The office was locked. There was a sign to call. Took three calls to get someone. Girl was very rushed. Then I get a bill online for 20 $more dollars than I was quoted. We drove from one rental location to the other, but U-haul did not allow enough mileage. I paid too much!JOHN B.
Le client n'a pas laissé de commentaire.PATRICK B.
Le client n'a pas laissé de commentaire.PaÃºl S.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.bryan Y.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Andrea S.
Even due to the Covid 19 limitations, customer service could have been a lot better. First of all, where the trailer was parked was too close to the neighboring building and was difficult to back up to the trailer. Second, no one was there outside to assist with backing up to or help hook up the trailer. With no trailer jack, it was very difficult and dangerous for only me to do it. Hopefully this helps with future costumers, but I will seek a new source for my next rental needs. I was pleased with the look and cleanliness of the 6'x12' enclosed trailer.Richard H.
Nothing! The Original location was switched to this location and it was closer.Dawne M.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Homer S.
Nothing. You were fantastic.DALE S.
Le client n'a pas laissé de commentaire.Bradley T.
The office did not allow anyone inside the office due to Covid 19 issues and the concern to protect employees and customers. However, the attendant, Tyler, was very helpful with the return of the rental truck. He was thorough and supplied paperwork showing that the rental was returned properly.Leonard F.
Le client n'a pas laissé de commentaire.Jordan H.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.bill V.
BEWARE of online Reservation and check in! When I reserved a trailer online, I declined the 5,00 $ safe trip fee that was listed as optional. The total cost that quoted was the rental fee plus taxes. When I received an emailed invoice after returning the trailer, U Haul added the 5,00 $ fee and when I requested a credit for it, they refused saying it was state mandated. I have never been charged this fee to rent a vehicle in North Carolina.Kim W.
Very nice,even alerted me I had left set of keys in truck.Mark E.
Le client n'a pas laissé de commentaire.Jesse S.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Emily K.
Better quality control of equipment. I only drove 2,5 hours, with an empty trailer and two tires were destroyed.Michael S.
Le client n'a pas laissé de commentaire.william A.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Terry B.
Very rough and noisy ride. They should have never rented out this truck.Michael K.
Was closed when we dropped off.Steven P.
Returned truck after hours. Lot was easily accessibleAnnie S.
We purchased 12 blankets and the attendant put them on the floor of the shop and ushered us out of the office to bring the truck out because he was alone. He failed to put the blankets in the truck so when I got home and opened the truck there were no blankets, we had to make a special trip back to the store to pick them up which was 20 minutes away!Richard R.
After getting a message that our pick up location did not have the equipment, we agreed to drive further to another location that did. That was fine. But then when returning the trailer, the location told us we had to drop off somewhere else because he â€œalready had five thereâ€ and wasn't allowed any more. So we had to drive to a further location to drop off, hoping they were able to accept it. Weird and inconvenient.Kevin M.
Le client n'a pas laissé de commentaire.Anthony H.
Nice peopleluis M.
Excellent service à la clientèlehelen B.
The truck was clean. However, it was not what I requested. The cargo van on my original request had a very flat tire when I inspected it. Was given the 10 ft'er but only got a break on the mileage. The truck worked out fine also since it was small.Curtis J.
Vehicle had a flat tire that I had to handle...Chuck D.
Le client n'a pas laissé de commentaire.terry R.
Been here before always goodwilliam C.
Arrived at 9:40am to pick up trailer but door to the office was locked. I called the office number with no answer and had to wait 5 minutes or so, when someone came from inside and unlocked the door. The failing opened at 9am and have no idea why they didn't have the door opened. Not a great way of doing business as I almost left and went elsewhere.Wesley W.
I tried after hours pickup, and got to the end of the process and your website froze and didn't give me a code to get my key. I called customer service and was on hold for 15 minutes and then the representative couldn't get ahold of a manager to get a code for me. So I couldn't pick up the truck until the next morning, which defeated the purpose of getting the truck the night before. So I'd suggest texting the code or emailing it so others don't have this happen to them.Timothy N.
Le client n'a pas laissé de commentaire.heather D.
Le client n'a pas laissé de commentaire.Nathan S.
Uhaul attached trailer to truck. I put the tailgate down and trailer put a huge dent in tailgate. Who builds a trailer so you damage your tailgate if you open it? No warning stickers and was not told by staff that opening tailgate would be damaged by trailer. Very upset. Very let down i wasn't warned this would happen. I can't be the only person this has happened to.David S.
The access gate is tough to maneuver with a large truck and trailer.John B.
Dana was great! Very helpful and understand! Will definitely be backTonya U.
Le client n'a pas laissé de commentaire.Justin A.
The system when using online to rent a trailer changed my truck from. 4 to 2 door, engine size from v8 to v6 and from 4dr to 2dr. This set me back another 30 minutes even though I ordered online and put the correct vehicle and then I checked in online and it showed the correct car but it changed again in your system.Mac S.
The staff and location were great. I wouldn't recommend Uhaul to another because your trucks don't accurately reflect advertised capacity estimations. Not even close. One bedroom apartment, minus couch, chair, washer, dryer, fridge, kitchen table, Still truck was packed. Two trips.Robert T.
Very friendly local service....!KENNETH S.
Le client n'a pas laissé de commentaire.vicki B.
Ensure that each location has boxes and/or other supplies you request, especially when reservations are made online.Karen L.
There should be a incentive, especially if you have a storage unit. Price was not competitive.david C.
Le client n'a pas laissé de commentaire.Roger B.
Le client n'a pas laissé de commentaire.Charles K.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.david K.
Le client n'a pas laissé de commentaire.KENNETH S.
I had a very good experience, the auto transporter worked very well for me.ralph W.
Overall experience was awesome I think they need to update the truck that I had it shake real bad but other than that awesome experience I would recommend anyoneDAVONTAY D.
Le client n'a pas laissé de commentaire.Jessie B.
Le client n'a pas laissé de commentaire.brad T.
Very happy with the service provided.Michael C.
Next time, please ask for the mileage from actual home address to home address and add a few miles to account for the travel to/from the UHaul locations.William W.
Thanks for your helpJamal A.
The wait was a little long , it would be nice if there were another person to helped with the customers.Billy F.
Le client n'a pas laissé de commentaire.Mildred G.
I needed to rent a truck before hours and when I called the staff was very helpful. She recommended that I go online and rent it as a 24/7 rental and then I could pick it up as early as I needed it. She stayed on the line the entire time I did it in case I had a problem.Tammy R.
Put a jack on the trailer tongue!Jeff B.
Le client n'a pas laissé de commentaire.John B.
Dana was extremely helpful and knowledgeable and had the patience with all of our questions. We will definitely come to this location again for our Uhaul needs!!STEVEN R.
Le client n'a pas laissé de commentaire.Bonnie A.
Lower the cost of your insurance. The cost was almost 50 % of the rental fee. Not reasonable.Tim B.
Le client n'a pas laissé de commentaire.Tim N.
Great customer service and very helpful. Thanks again so much.robert B.