Customer Reviews for Tread Pro
(Concessionnaire U-Haul dans le voisinage)

819 évaluations

970 Louisville Rd   Frankfort, KY 40601

(502) 227-2003

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(502) 227-2003

970 Louisville Rd
Frankfort, KY 40601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. This location was great

SAMUEL K. 
Évaluation :
1

My keys got locked in the truck and no one could help. At 10 at night I had to walk 6 miles in the dark to someone I knew in that areas house and it took 2 hours for me to get a taxi which cost 60 $and now I have no way or money to get back to my car! I'll never use uhual again!!

JENNIFER D. 
Évaluation :
3

Truck had a leak that caused rain water to soak furniture

KENNETH F. 
Évaluation :
5

After-hours drop off was easy. Only complaint was with the U-Haul website itself. It is such a memory hog that I had to reboot my phone to free up enough memory to be able to use it (Samsung S20 FE).

KYLE W. 
Évaluation :
5

They are very nice

JEFFREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
2

staff friendly. Place was a dump. Looked like it was a gas station at first and converted. Office was a mess with things spread around in a hap hazard way.

DONALD ALAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
2

I reserved an appliance dolly because I was moving myself. However there was NOT one available which made my move horrible. I've apparently also been charged 144 $which is ridiculous for a 29 $rental. Will think twice before renting uhaul again!!

Kristy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
3

Dropped off truck on Saturday not due till Monday & was charged 20 $extra???

Angie K. 
Évaluation :
5

Convenient and very easy to access.

Brenda J. 
Évaluation :
4

Great and friendly service thank you

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELE G. 
Évaluation :
1

The truck smells like rotten eggs when you depress the accelerator. Tune up time? Check the Catalytic Converter? I cannot rate the Louisville Rd location because it was closed. I reserved the truck online for the Holmes St location, arrived there and apparently my rental had been moved to the Louisville Rd location. Holmes Street location receives the Excellent rating. The gentlemen at the Holmes St location was helpful and explained the app wouldn't work at his store because the rental was at Louisville Rd. He was pleasant but did not have a truck available.He gave us directions to the Louisville RD location. I used the UHaul app online check in and would rate as low as it can go. It took me over an hour to to check in once I arrived at the correct location, the app kept hanging up, and I was on hold for over 20 minutes waiting on CS. CS Rep said she was also having difficulties due to her being at a different "location". Another customer in the parking lot, just gave up and left after announcing that this was not the 1st time he had issues. I will never ever again rent from UHaul using the online services. An office will have to be open with a human performing the check in and I will have to think twice b4 renting. I have discussed this experience with friends that are recommending other "customer friendly" companies for any future rentals. I am an auditor and use computers 100 % of my work day and normally only shop online. UHaul needs to enter the 21st century with their online application. I cannot not begin to imagine how a less computer savvy person muddles their this mess.

Betty W. 
Évaluation :
5

Way too expensive!!!!

TANYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred K. 
Évaluation :
1

The women was rude both times I dealt with her at this location. Very poor manners and always in a bad mood. I will not use the services at this location again! I was rushed through the checkout process was not explained the charges but ended up costing 100 $which wasn't what my original price was and I've went to this place before and did not have that problem only the rudeness... I have no clue why she was like that and charged me but this location Tread Pro tires is a joke! Would never recommend.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
4

will at first we rent a truck at one place did not have one we went to pick it up. we schedule the truck day before se they did not have one. no one did not call us or nothing we was at 8 to pick the truck up. so we have to we reschedule at a other place so we did not get a truck until 9:30 PM.

William H. 
Évaluation :
5

Staff was friendly and expedient.

WENDELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
4

The check in process on the app asked for four total phone numbers. Other than that, well done! Check in was super easy.

James M. 
Évaluation :
1

The lady that waited on me was very rude. She talked to me like I was stupid and she had no patience with a customer. The floor to the truck was very dirty but I took it anyway because I needed a truck. I cleaned the floor spotless when I turned it in because I was afraid she would charge me for a dirty truck. Will never use this location ever again.

Pamela T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SRINIVAS N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSSELL O. 
Évaluation :
3

The girl working was very rude and didnt wear a mask in the middle of a pandemic. We will rent from a different location next time!

Crystal L. 
Évaluation :
3

The lady who helped me, misinformed me about the drop off place. She repeatedly told me I could drop off at any uhaul and not the one I specified. This was incorrect an could have cost me a great deal of money.

Debbie Y. 
Évaluation :
3

See comment above.

Bryan H. 
Évaluation :
3

Additional mysterious, unexplained charges have appeared on my credit card. Calls not returned. Definitely not appreciated.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
1

The lady at the desk was absolutely rude! She talked down to me several times, I ignored it and left. She called my phone several times while finishing up my move raising her voice at me because I was late dropping off the truck 30 min. That still is not a reason to do and behave the way she did! I have never in 48 yrs been treated like that, I will never use that place again, she does not belong in customer service.

Norieka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The owner/employee was very friendly and very helpful in getting all the paperwork in order. The trailer I rented was easy to hook up and test to endure it was safe. The employee assisted in testing the lights on the trailer to make sure they operated good. I would recomend this place to rent UHaul equipment.

Wayne H. 
Évaluation :
1

The woman who checked us in was rude and hateful. I will also be disputing the 20 $after hours charge with you and if necessary, with my bank. I was not told there would be any additional charges except mileage/gas... Take the money off or my bank will.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN S. 
Évaluation :
1

Will rent from another location

Shiobban D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD W. 
Évaluation :
2

My order was messed up and though I specially asked when I made my reservation to be able to drop off in Lexington, they would not allow me to. So I had to drive from one city, to another, and back to the first city. This cost me more miles for no good reason. I was also charged additional fees I was not told about. I will go with a different company next time I move.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysha K. 
Évaluation :
2

Truck was dirty, had food on the seats and dirt in the floors. Luckily I only had to sit for 3 miles in someone else's filth

Sam G. 
Évaluation :
5

The air transport trailer was easy to load and haul a truck without any issues. Will definitely rent again if need and recommend if asked. Price was reasonable. All in all it got the job done.

WENDELL H. 
Évaluation :
5

The 24/7 service is a great opportunity but setting it up took some time. It also took us 30min to get through the approval process with extra phone calls involved to get the U-Haul key and be on our way. Once the pick up was approved, the process flowed perfectly. Checking it back in was completed within a couple minutes.

Lisa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
3

Staff was helpful and courteous. Equipment was clean and well maintained. Zero issues, great experience overall.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cicily S. 
Évaluation :
2

This location was dirty the parking lot is all torn up the building looks vacant. I returned the truck on sunday instead of monday and the uhaul website was not locating me I tried 20 times and several things before I called uhaul who was really no help I ended up having to leave the keys in a drop box without going through the proper channels and I didnt like doing that with me being liable

Robin B. 
Évaluation :
5

The gentleman was very helpful And knowledgeable. . He stopped what he was doing to help me reserve a truck and recommended a one way because it would be cheaper. Everything was ready as planned when I picked it up.

STEPHANIE E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRANDIE P. 
Évaluation :
3

Great pick up and drop off. The lady assigning and receiving the trucks could have been more friendlier. Otherwise all was very good

CRAIG R. 
Évaluation :
5

The lay that assisted me at tread - pro is absolutely the nicest customer service employee you could have.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELEST C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samirah W. 
Évaluation :
1

The lady was very rude and would not hook up the trailer...I had to do it myself.

LOUIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

I didn't want to get the trailer from this location, but it was slim pickings...something needs to change here!

Doug S. 
Évaluation :
5

Nothing your service was wow which means you did everything just right * I like when people are professional but show the human side that customer service that is as if your just in the living room talking just like family * thx

Bryan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope T. 
Évaluation :
2

Representative gave bad information, was unavailble for return, and not knowledgible of company policies.

Brandon R. 
Évaluation :
4

truck had no power and got poor gas milage

Robert L. 
Évaluation :
2

We were not clearly communicated with about a Drop off charge, and we were expected to hook up the trailer ourselves.

Tracey A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold G. 
Évaluation :
5

Your perfect 10 out of five stars that is why I Uhaul thx

Bryan L. 
Évaluation :
5

The cashier was wonderful and very kind. She answered all of my questions and led me through the price/charge difference and refund process like a pro. I'd use this Uhaul service again even if they were a bit further out than another. They were great.

Skylar C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma T. 
Évaluation :
4

I did not have interaction with this locations personnel but dropped off and put key in night box. They did seem to process in a timely fashion and the email sent confirming drop off received had accurate information so I can only assume they do a good job.

Mike H. 
Évaluation :
4

Keep the rental office supplies with sufficient packing pads. We were moving furniture and needed several pads. They only had three. They indicated the lack of pads was not their fault.

Sue H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles C B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Return was quick & accurate, but location had poor place to back trailer. Clerk had me back it into a mud hole.

Richard S. 
Évaluation :
2

Drop off was at location that charged extra on previous rental for no reason trailer was clean disputed but lost

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
2

I was treated very rudely by the lady there. And treated me like it was my fault the truck was dirty. When the truck was given to is dirty by the princeton indiana store. I tried to talk to her and she hung up on me.

Annette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H. 
Évaluation :
3

Truck was dirty, just worn out...reported front end shaking and Tread Pro didn't think anything about it. There were more damage stickers on outside of vehicle than the rest of the vinyl that advertised the U-haul logo. Extensive damage to upper rub rail, and no stickers anywhere. Tread Pro said they didn't have a ladder for those damages. Unit came with moving blankets and hand truck, which I said I wanted no dolly or blankets. During the rental (1-week) the retaining plastic zip tie broke off and Tread Pro charged my credit card an additional 63,00 $ for hand truck usage. Which I had my own Magliner Hand Truck and U-haul charged me anyway. Extra 20,00 $ for late drop off, after business hours...I always thought repeat business was better than relying on first time rentals...after this experience. I will not be back., and word of mouth goes along way. I'm a contractor for FDX Ground with a fleet of 8 trucks, always needing backup trucks...NOT From U-haul of Frankfort

William S. 
Évaluation :
3

The cab had a strong smell of cigarette smoke. I hope as forced to sweep out the back of the truck because there was a leaf on the floor. I didn't appreciate this as the dolly that was strapped in had mud on the tires.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
1

I would not use this service or location again. What should have been a one day rental actually cost me three days rental. Not a pleasant experience

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keriena S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page