Customer Reviews for Tread Pro
(Concessionnaire U-Haul dans le voisinage)

867 évaluations

970 Louisville Rd   Frankfort, KY 40601

(502) 227-2003

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(502) 227-2003

970 Louisville Rd
Frankfort, KY 40601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

We filled the gas tank back up to where it started when we picked up the equipment and took a picture of it before and after and they still charged us almost $12 for 2 gallons of gas. Ive had a number of people tell me this same location or uhaul do the exact same thing to them.

Deana C. 
Évaluation :
5

Lady named Summer very nice... appreciate them. My dad died and we had to move some stuff. Merci.

Wade H. 
Évaluation :
5

Rien

RONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherri L. 
Évaluation :
5

The service from the staff was excellent, very professional. The truck wasn't in good condition, needs maintenance.

Sonia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Rien

WILLIAM O. 
Évaluation :
5

I had a wonderful experience with the staff and the experience. I ended up needing the truck an extra day and I called and they extended my rental another day over the phone with no issue. I really can't think of anything to improve on. Merci.

MARGARET P. 
Évaluation :
5

No problems, everything was fine.

RICHARD G. 
Évaluation :
4

being able to use pictures that are saved and taking the photo my phone kept cutting off because of having to keep taking the pictures to finish the drop off

SHIRELL G. 
Évaluation :
5

This was the easiest rental I have ever done. Tread Pro staff were extremely helpful and explained everything well. Friendly and efficient. The truck was in great condition.

Jeremy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINO A. 
Évaluation :
5

Equipment had a tail/brake light out.

ISTVAN K. 
Évaluation :
5

The company needs to improve their location indicators. It didn't work at either location so I had to go in and physically be helped:

Amirah S. 
Évaluation :
5

Jeff at Tread Pro is certainly a pro. Always goes the extra mile for his customers.

GENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
5

Easy location for pickups and returns

Kenneth S. 
Évaluation :
4

This was not the location I reserved my UHaul truck. I did not receive any communication from UHaul that my location had changed. This added about $20 to the cost of my rental due to the mileage difference

Mark H. 
Évaluation :
5

Good experience! No issues or problems.

CHARLES B. 
Évaluation :
5

system worked perfectly, didn't take long at all.

BRUCE R. 
Évaluation :
5

Great service

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLANJOHN EDWARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
3

The truck leaked from top to bottom and everything got wet. The driver window would not raise. The air didn't work. Never again.

MARY P. 
Évaluation :
4

Jeff was very helpful!

ALICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

This was an absolutely excellent location. I received quick and professional help, making the whole experience very smooth.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN M. 
Évaluation :
3

UHaul rented the same truck to me and another person who reportedly had a reservation since 9/2/21. This created a large disadvantage for me. I thought a reservation was something a customer could count on. I guess I was wrong!!!

JAMES W. 
Évaluation :
3

Truck had trash in it when I picked up, drink bottles rolled around behind the seat the entire trip

SAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Not everyone has a cell phone handy with which to take pictures so essentially you are charging those individuals $20 for not have a phone handy. Check out/in should be on YOU...not the customer

Larry S. 
Évaluation :
2

I don't understand why it deducted 70 dollars from my account for less than a 14 mile move when I filled it back up with gasoline. That's a rip off!!!

Brandon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Fixing the check in on the website, wouldn't let me check the U-Haul in at the end of the day.

Mykayla L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

will C. 
Évaluation :
5

Service was efficient and helpful.

Colin L. 
Évaluation :
5

Nothing. This location was great

SAMUEL K. 
Évaluation :
1

My keys got locked in the truck and no one could help. At 10 at night I had to walk 6 miles in the dark to someone I knew in that areas house and it took 2 hours for me to get a taxi which cost $60 and now I have no way or money to get back to my car! I'll never use uhual again!!

JENNIFER D. 
Évaluation :
3

Truck had a leak that caused rain water to soak furniture

KENNETH F. 
Évaluation :
5

After-hours drop off was easy. Only complaint was with the U-Haul website itself. It is such a memory hog that I had to reboot my phone to free up enough memory to be able to use it (Samsung S20 FE).

KYLE W. 
Évaluation :
5

They are very nice

JEFFREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
2

staff friendly. Place was a dump. Looked like it was a gas station at first and converted. Office was a mess with things spread around in a hap hazard way.

DONALD ALAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
2

I reserved an appliance dolly because I was moving myself. However there was NOT one available which made my move horrible. I've apparently also been charged $144 which is ridiculous for a $29 rental. Will think twice before renting uhaul again!!

Kristy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
3

Dropped off truck on Saturday not due till Monday & was charged $20 extra???

Angie K. 
Évaluation :
5

Convenient and very easy to access.

Brenda J. 
Évaluation :
4

Great and friendly service thank you

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELE G. 
Évaluation :
1

The truck smells like rotten eggs when you depress the accelerator. Tune up time? Check the Catalytic Converter? I cannot rate the Louisville Rd location because it was closed. I reserved the truck online for the Holmes St location, arrived there and apparently my rental had been moved to the Louisville Rd location. Holmes Street location receives the Excellent rating. The gentlemen at the Holmes St location was helpful and explained the app wouldn't work at his store because the rental was at Louisville Rd. He was pleasant but did not have a truck available.He gave us directions to the Louisville RD location. I used the UHaul app online check in and would rate as low as it can go. It took me over an hour to to check in once I arrived at the correct location, the app kept hanging up, and I was on hold for over 20 minutes waiting on CS. CS Rep said she was also having difficulties due to her being at a different "location". Another customer in the parking lot, just gave up and left after announcing that this was not the 1st time he had issues. I will never ever again rent from UHaul using the online services. An office will have to be open with a human performing the check in and I will have to think twice b4 renting. I have discussed this experience with friends that are recommending other "customer friendly" companies for any future rentals. I am an auditor and use computers 100 % of my work day and normally only shop online. UHaul needs to enter the 21st century with their online application. I cannot not begin to imagine how a less computer savvy person muddles their this mess.

Betty W. 
Évaluation :
5

Way too expensive!!!!

TANYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred K. 
Évaluation :
1

The women was rude both times I dealt with her at this location. Very poor manners and always in a bad mood. I will not use the services at this location again! I was rushed through the checkout process was not explained the charges but ended up costing $100 which wasn't what my original price was and I've went to this place before and did not have that problem only the rudeness... I have no clue why she was like that and charged me but this location Tread Pro tires is a joke! Would never recommend.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
4

will at first we rent a truck at one place did not have one we went to pick it up. we schedule the truck day before se they did not have one. no one did not call us or nothing we was at 8 to pick the truck up. so we have to we reschedule at a other place so we did not get a truck until 9:30 PM.

William H. 
Évaluation :
5

Staff was friendly and expedient.

WENDELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
4

The check in process on the app asked for four total phone numbers. Other than that, well done! Check in was super easy.

James M. 
Évaluation :
1

The lady that waited on me was very rude. She talked to me like I was stupid and she had no patience with a customer. The floor to the truck was very dirty but I took it anyway because I needed a truck. I cleaned the floor spotless when I turned it in because I was afraid she would charge me for a dirty truck. Will never use this location ever again.

Pamela T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SRINIVAS N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSSELL O. 
Évaluation :
3

The girl working was very rude and didnt wear a mask in the middle of a pandemic. We will rent from a different location next time!

Crystal L. 
Évaluation :
3

The lady who helped me, misinformed me about the drop off place. She repeatedly told me I could drop off at any uhaul and not the one I specified. This was incorrect an could have cost me a great deal of money.

Debbie Y. 
Évaluation :
3

See comment above.

Bryan H. 
Évaluation :
3

Additional mysterious, unexplained charges have appeared on my credit card. Calls not returned. Definitely not appreciated.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
1

The lady at the desk was absolutely rude! She talked down to me several times, I ignored it and left. She called my phone several times while finishing up my move raising her voice at me because I was late dropping off the truck 30 min. That still is not a reason to do and behave the way she did! I have never in 48 yrs been treated like that, I will never use that place again, she does not belong in customer service.

Norieka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The owner/employee was very friendly and very helpful in getting all the paperwork in order. The trailer I rented was easy to hook up and test to endure it was safe. The employee assisted in testing the lights on the trailer to make sure they operated good. I would recomend this place to rent UHaul equipment.

Wayne H. 
Évaluation :
1

The woman who checked us in was rude and hateful. I will also be disputing the $20 after hours charge with you and if necessary, with my bank. I was not told there would be any additional charges except mileage/gas... Take the money off or my bank will.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN S. 
Évaluation :
1

Will rent from another location

Shiobban D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD W. 
Évaluation :
2

My order was messed up and though I specially asked when I made my reservation to be able to drop off in Lexington, they would not allow me to. So I had to drive from one city, to another, and back to the first city. This cost me more miles for no good reason. I was also charged additional fees I was not told about. I will go with a different company next time I move.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysha K. 
Évaluation :
2

Truck was dirty, had food on the seats and dirt in the floors. Luckily I only had to sit for 3 miles in someone else's filth

Sam G. 
Évaluation :
5

The air transport trailer was easy to load and haul a truck without any issues. Will definitely rent again if need and recommend if asked. Price was reasonable. All in all it got the job done.

WENDELL H. 
Évaluation :
5

The 24/7 service is a great opportunity but setting it up took some time. It also took us 30min to get through the approval process with extra phone calls involved to get the U-Haul key and be on our way. Once the pick up was approved, the process flowed perfectly. Checking it back in was completed within a couple minutes.

Lisa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Non les évaluations ont été soumises pour cet établissement.

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