Great help dropping off. We've used this location before too. Solid people and a great drop off experience!
Winston r
Customer Reviews for Tread Pro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The woman running the desk was very nice and got us in and out and on our way with ease.
Blaine RDouble check the number of moving blankets ordered. I payed for 12 and only received 11. I could have also counted the blankets before I left with the truck, but I was in a hurry
Marc GGreat rental with awesome rental agent.
RHYANTHOMAS TOnly down side to it was the straps being froze other than that everything went better than expected
Michael CThe location and pick-up process were fine with the representative of this location. However, it is the App and UHaul websites that are awful! They always get hung up and are not reliable.
Melanie PIt worked
Anthony SImprovements of irregular unexplained charges. I was originally quoted $55 +gas if not replaced, then was charged $78 +$14 for gas, then checked my acct and have been charged $88 +$14 for gas.
Patricia BLocation wasn't the problem. The truck was a piece of junk. Had to get someone to jump the battery on the first night. When returning the next day, it broke down on the interstate. And we were still charged almost the full amount. Bad business
David MWe had to pick up a car carrier. Simple process, equipment there, ready, and in good working order. Customer service excellent.
Jeanne CEmployee was helpful getting back personal property that I had accidentally left in the truck such as my car keys or house keys as well as other personal effects of little value but still important that being said also end up getting charged a whole extra day when I was at most an hour late. That said the truck ran well and everything else was a positive experience I'm just not sure that charging a holiday for being an hour late is ethical but I guess that's the way the business is ran
Warren SYour online website/process is awful! It takes far too long to load from step to step. In my case, it timed out before I could get the keys AFTER I HAD ALREADY arranged for Payment! I had to call Uhaul to get the process completed and finish getting my truck. Return processing was equally as bad. I had to upload one image 6 times before it was finally accepted. PLEASE improve your online site!
MELANIE PI greatly appreciated the timely call back about my rental and the east checkout/in experience.
JULIE SI don't see anything they can do. I always rent from them they're the best.
Linda JThe place was we rented from was fine. However the whole online check in process is absolute garbage. Had I known for sure they were going to be open on Saturday I would've chosen in person check in
Darren HEasy in and out
James CThe location is a bit dated and looks unkept...no problems but it could use a parking lot clean and get rid of all of the tires
John JFast, friendly service. Was very pleased.
Harry RNothing all was well.
Marjorie PAlways efficient for my needs. Friendly and high level of integrity. There was a problem with billing but they quickly got on it to offer the perfect solution. Highly advise using them
Mark ATread Pro went out of their way to provide excellent service. Uhaul corporate as a business gets a poor rating. I completed my reservation online for a Sunday pickup. Upon arriving for my pickup I completed the necessary info but when it was time for be to get the key, Uhaul did not send Tred Pro the necessary info for them to leave me a key in lock box. There office is closed on Sundays but I was able to contact them and they opened the office to give me a key.
MAE MNa
Michael BVery thorough and helpful.
Robert Pa very pleasant experience people as well as equipment
Bobby JCustomer service and trailer were great
Nick Swould be nice if you had your trucks located at businesses that were open on the weekend instead of having to check in and check out on your non user friendly app
Mary CExcellent service here
Steven HEquipment was clean but pictures were not up to date. The person helping us was great though! If someone doesn't have a trailer "tail" for the lights they might have an issue.
MATT GThe lady did not give us a copy of the rental agreement and no receipt when we dropped the truck off and paid
Marilyn CGreat experience with the truck. Cab was roomy and the truck drove verify well. I would get Uhaul again with no problem. West was easy to use to order it. I liked how it progressed. Good job on a good website!!! On this truck, I could not figure out how to how the Audio Input worked. Picture showed a mobile device. It said to "Plug into LINE IN and press AM/FM button until IN appears. AM/FM part was easy to do. Could not find the LINE IN plug. I was assuming I could play my music from my mobile phone through the radio.
Scott DInform the customer that the site to report damage or repairs needs to be immediately noted. Otherwise, the site will expire as it did for me which prevented me from reporting the body damage and repairs that I noticed upon taking possession of the Uhaul.
Sharon CManager was very helpful and attentive to our drop off questions. We had no problems and were out the door quickly.
Roger THorrible customer service, won't ever be back to this location!
JAMES HFriendly people with a sense of humor and willingness to go above and beyond make this a go to location for me.
William BThe cargo trailer didn't have a jack to raise the tongue and I had to do it by myself The lady only come out to take a picture Need to put jacks on the trailers
TERRY RLove these folks, details and service pickup to return
John DUsed forks, trash and napkins in cab. Clerk wouldn't clean it upon asking.
Nathan JI was charged a “fuel fee” but I put fuel in it.
JOSHUA WFirst off I reserved a 10 foot truck TWO MONTHS ago and was told I would have to use a 15 foot one. Ok. I picked a pick up location LITERALLY BESIDE my house. When I got the confirmation phone call they changed the location to a place down the street. A place that was CLOSED on my pick up day. That's fine I can do online pick up. But when I arrived to pick up I literally could not do the check in. It would not let me. After calling the 1800 number I ended up with a guan 26 foot truck because my RESERVED 15 foot was sitting right there but marked as unavailable. I PAID for a 10 foot truck and an appliance dolly but ended up with a 26 foot truck and NO dolly. Not happy with the experience and all the pickup issues took over an hour sitting in my hot car at a closed location.
Ashley SWorst customer service I've ever received from a uhaul location across the country. I will never return to this location!
Nicolas PWe filled the gas tank back up to where it started when we picked up the equipment and took a picture of it before and after and they still charged us almost $12 for 2 gallons of gas. Ive had a number of people tell me this same location or uhaul do the exact same thing to them.
Deana CLady named Summer very nice... appreciate them. My dad died and we had to move some stuff. Merci.
Wade HRien
RONALD HThe service from the staff was excellent, very professional. The truck wasn't in good condition, needs maintenance.
Sonia CRien
WILLIAM O