Évaluations des clients Tri Village Self Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tri Village Self Downtown

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Shelly T. le

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Le client n'a pas laissé de commentaire.

John W. le

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It would be nice to know the price of parking your car in the same lot as the truck while you use it. Ended up being an expensive lot. Not the end of the world though.

stephanie M. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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The van was absolutely amazing. Didn’t smell like smoke like past vans and trucks I’ve rented from other places. Completely satisfied!

Angela L. le

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Le client n'a pas laissé de commentaire.

Kimberlyn S. le

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It was frustrating that this location was closed and did not include the equipment that I requested. I had to drive across town to pick up the new equipment, and return the equipment to a different location.

Gregory F. le

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Le client n'a pas laissé de commentaire.

Santana H. le

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Le client n'a pas laissé de commentaire.

Joanne B. le

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The right side view mirror would not stay in place. it was useless. I was very nervous driving the truck.

Ryan D. le

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Everything went smoothly. Thank you!

Teresa L M. le

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Excellent service, friendly attendant. I would rent from them again on Aug. 17 if they had a van available.

Sharon A. le

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The customer service was extremely sub par. The van smelled of cat urine or worse and was absolutely filthy. I will not recommend U-Haul.

Rahmundo I. le

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Le client n'a pas laissé de commentaire.

Gregory F. le

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Le client n'a pas laissé de commentaire.

Daniel E. le

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Nothing. Staff is very friendly and helpful.

Jorge q P. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Le client n'a pas laissé de commentaire.

carl J. le

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Le client n'a pas laissé de commentaire.

Lindsay J. le

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Le client n'a pas laissé de commentaire.

Tala E. le

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Horrible. Over charged me 60$ for gas fee instead of simply saying hey don’t forget to fill up the 10-14 miles you used. But no. Let’s chqrge me 60$ And THEN tell me what i COULD Have done. Making a 45$ fee turn into over 100$. This was the worst experience I’ve ever had.

Richard J. le

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Thanks

Randall M. le

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The only thing was that the check engine oil light came on half way into my journey. But all in all it was a wonderful experience

Benjamin B. le

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Tim was great. Thank you!

Ryan D. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Not U-Haul’s fault.. but customer before us was over an hour late. We had to sit and wait on them to return half an hour past our pick up time. We were on a schedule to pick up furniture at specific appointment times and it set our whole day back. The rep said we couldn’t get checked in and pay and do paperwork while we waited for them to return so we had to wait then do it after and wait some more.

Nadine B. le

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Le client n'a pas laissé de commentaire.

Calvin K. le

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Tim was very professional. This place is a Self Storage facility and is very well maintained.

ANDRE D. le

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Staff was extremely rude and threatening. Harassed constantly about returning the vehicle well before the time it was due. Unfriendly and unnecessary.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Anton M. le

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Le client n'a pas laissé de commentaire.

Lindsay B. le

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I paid for two dollies with my truck, a furniture dolly and a regular dolly, neither were in the truck when I picked it up..I tried to call the U-Haul customer service number but was on hold for 15 minutes before I gave up.

Cathy P. le

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We had to return the van because the measurements given online did not mention that the wheel wells on the van took up a significant amount of floor space! But the service we were given at this location was very good

Genevi S. le

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The drop off process was extremely difficult. I spoke with three different Uhaul representatives and none could provide any information. I was on hold for an extended period of time and finally just gave up.

mary B. le

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Le client n'a pas laissé de commentaire.

Matthew W. le

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I was instructed to return the truck to this location but there was no key drop and after calling customer service I was forced to bring back the truck the next morning during business hours.

Harold N. le

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Le client n'a pas laissé de commentaire.

Matthew C. le

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Le client n'a pas laissé de commentaire.

Ilana S. le

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Le client n'a pas laissé de commentaire.

Tara R. le

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The nice guy in the office was great!!! He helped me so much. He cleaned off the truck and warmed it up for me, and let me park my car beside the building. I would definitely use them again. !!! 5 stars!!!

karma T. le

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Their computer system has some technical issue.

Shelly T. le

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Le client n'a pas laissé de commentaire.

David B. le

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Best U Haul experience we've ever had.

Michael P. le

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We used the uhaul app to pick up our uhaul. The pick up process took a while but was pretty simple. When we brought it back to the drop off location there were no instructions so we just left it and put the keys back in the drop off box. We were unaware we had to do anything else for drop off. We eventually called the customer service line and let them know we dropped off. App was a bit confusing.

Deb S. le

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Le client n'a pas laissé de commentaire.

Christopher D. le

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I came to UHaul because I needed to move a desk that I bought for my new office in downtown Columbus. I have moved a bunch of things in from my home office as well. It was quick and easy to schedule on-line.

Ben B. le

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The staff was very friendly and the office was stunningly clean. Thank you!!

MARC P. le

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I have no issue with this location, but rather with UHaul as a whole. I was charged for more miles than I drove. My total bill was $579, and the UHaul representative I spoke to on the phone would not refund the $12.76 I was overcharged for the 44 miles in question. This is a cut and dry issue for me: If this money is refunded I will continue to use UHaul in the future. If not, I will never use UHaul again. This is not about the money as it is a mere fraction of the correct rental fee. This is about the principal. If you would like to retain me as a customer, contact me at this email.

William H. le

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Quick in and out efficient process. Very professional and couteous service. Convenient location.

Katrina T. le

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The process for actually checking out my truck took over 30 minutes, and was entirely too complicated. While I really appreciate being able to check out a truck after U-Hual Hours, I was very unsatisfied with the time it took to check out my vehicle which cut into the time I was allowed for use of the vehicle. It took 4 attempts for a member to accept my photo and ID information all of which were clear photos that I submitted. Additionally, when returning the keys, please include the specific location directions on the return truck page (ie. codes to get into the building). These were only provided during the truck pick up process. The online self check-in process should be easy and convenient, and this was not my experience in attempting to use this feature.

Paul B. le

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Le client n'a pas laissé de commentaire.

Angela M. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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Your online reservation system is TERRIBLE. It not only gave me an incorrect quote, but a week later (for a separate reservation) allowed me to reserve a van that apparently didn't exist, causing me to scramble on moving day. Thanks for nothing!

Susan T. le

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Le client n'a pas laissé de commentaire.

Gary A. le

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Le client n'a pas laissé de commentaire.

Matthew D. le

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Fantastic manager! Super friendly and helpful

Tyler J. le

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Le client n'a pas laissé de commentaire.

LESLIE B. le

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The service was excellent and the moving cargo was a great choice for my move! Not to mention affordable. My only suggestion for improvement would be to maybe increase the number of vans. George was super friendly and helpful! Thank you again Uhaul!

Dimitrios S. le

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The experience was excellent! George was so helpful !

JOHN L. le

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The van was new and worked out great for our move between downtown apartments. The staff was great. Would highly recommend this location and storage facility if you live downtown Columbus. Great experience! Thank you.

Amani W. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Awesome expierence and customer service!

Lee G. le

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Le client n'a pas laissé de commentaire.