Customer Reviews for Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)

1 599 évaluations

3255 Keller Hicks Rd   Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton, one street north of Golden Triangle)

(817) 380-5015

Heures d’ouverture

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–1:30 pm
  • Dimanche : de 10 h a.m. 2 h p.m.

Services dans cet établissement :

Pour nous contacter

(817) 380-5015

3255 Keller Hicks Rd
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton, one street north of Golden Triangle)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–1:30 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The lot is very small so maneuvering a trailer to drop it off was very challenging.

Richard M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M 
Évaluation :
4

Upon inspection of my trailer, I noticed that one of the tires was unsafe. The manager personally cleaned another trailer for me, and comp'd me another day on my rental in exchange for the inconvenience.

Nathaniel G 
Évaluation :
5

My experience with this business as Superior. They were professional, polite, and explained the process to me. I loved the experience and will refer others to this business to others. Thank You for your service.

Debra H 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rick n 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H 
Évaluation :
5

I had an awesome experience and will definitely continue to rent with this location!!

Trish H 
Évaluation :
1

Very very poor customer service the lady was talking on the phone the whole time while trying to handle my paperwork. She's also was rude and acted like we were bothering her by trying rent the U-Haul. Definitely a location I will avoid next time I'm in need to rent a U-Haul.

Michael J 
Évaluation :
5

Tracy was amazing! She was professional and made getting an U-Haul a breeze.

Decha B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael s 
Évaluation :
4

All went great!

Steve D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDI K 
Évaluation :
4

Tracy, the manager is a gem!! It had been a while since I needed to rent anything from U-Haul and it was such a pleasant surprise to see that she was still there. Very professional and polite. Thank you Tracy, you're awesome! And kudos to whoever hired her.

PATRICIA S 
Évaluation :
5

I believe Stacy was the name and she was awesome. A friendly efficient professional.

James P 
Évaluation :
5

Price per mile way above average vs numbers on Uhaul website. Uhaul states average price is 0,59-.99/mile. This place 1,19/mile. I understand everything is more right now, but this is 0,19 more than penalty miles at other locations. Customer service was great though.

Matthew G 
Évaluation :
4

Agent was very friendly and helpful.

Areatha J 
Évaluation :
3

The rep was not there when I returned the trailer during business hours. When I called, I was told to just drop it and would receive a receipt later in the day. I did get an email confirmation 3 hours later, but this whole transaction was somewhat unnerving.

Corey A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan F 
Évaluation :
3

Was not even able to get car loaded onto hauler. (Car issues not hauler) however wish I could have received some sort of refund since we were not able to load the car to actually use it. Ended up having to pay another $145 for tow 梁

melissa j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genaro M 
Évaluation :
5

Very helpful dropping off/disconnecting the trailer!

doug i 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendal N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C 
Évaluation :
5

Service was exceptional from communication to simple process and very kind lady at the location.

Jack M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charley B 
Évaluation :
5

I've rented a truck from this location twice and both times everything was perfect! The office manager was perfect in the way she handled my transaction as well as getting me in and out of there within minutes.

Hassan C 
Évaluation :
3

We dropped off after hours so no personnel were available to help

Terri S 
Évaluation :
1

Location ground was extremely covered with multiple puddles walking up to door was a nightmare. Taking all those pictures requests during night time hours was quite a struggle

Catherine U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie R 
Évaluation :
5

Outstanding service and a excellent manager Ms Tracy Beckett. Very friendly, provides great customer care. Highly recommended this location for your U-Haul needs.

Pass T 
Évaluation :
1

The van was filthy and they over charged me for mileage. 0/10 would not recommend.

Shawn G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norval H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Z 
Évaluation :
5

No problem everything was nice

Luis M 
Évaluation :
3

I did not have a need for a dolly with my truck rental. We were moving just one very large custom door. When opening the rear of the trailer I noticed a dolly connected to the wall that would have to be moved in order to get the lager door with frame into the trailer. I took a photo of the rear of the trailer with the door frame in it to show the reason it had to be removed. Upon returning the trailer, I of course explained the situation and showed the clerk the photo showing it had to be removed in order for the trailer to be used for the reason I rented it. The clerk said she would not charge me for the dolly. Of course when I receive the final billing statement I have been charged for the dolly. When booking online I was asked if there would be a need for many moving items including a dolly. I refused them, and the dolly, as there was no need. I should have never had a dolly in the trailer based on this, and then I wouldn't have to be spending my time typing you this. As a business owner myself though, I figured someone might wanna know of this simple mishap, credit my account accordingly, and use this input to put a plan in place later to avoid this headache happening to the next customer who doesn't have a need for a dolly etc. Any further questions please email me at the address on file. John

john f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy D 
Évaluation :
5

Tracy Beckett was very professional, friendly helpful and welcoming. I would definitely recommend this place.

james f 
Évaluation :
4

To much expensive

Syed H 
Évaluation :
5

Representative was very cordial and helpful.

Paradee D 
Évaluation :
4

The App was terrible...tell them to just use the site.

Daniel C 
Évaluation :
5

Excellent service à la clientèle. Pick up and drop off was quick and efficient.

Alexandrya C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G 
Évaluation :
5

I love going here, it's run by a great team and they're wonderful. I only go to this sole locations for getting my trailers to rent.

Tan D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blevins H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF H 
Évaluation :
4

drop off was Sunday and they were closed

John Z 
Évaluation :
5

Customer service is excellent. No need for improvement there. The only thing I could possibly suggest is maybe to have brighter lighting on the lot at night. That is the only thing I can say would make things any better. My experience was excellent. Kudos to the staff at the Keller location.

Phillip V 
Évaluation :
1

I have screenshots of my reservation at Uhaul with the truck price of $169 with 251 miles. At pickup the price and miles both changed and you charged me $370. check in girl said I would need to call uhaul for any changes. Finally got ahold of them and they said they had no idea why your location would upcharge me and gave me a bit of a credit. On drop off they changed it up again and I was told I was only allowed 200 miles when my screenshot shows 251 miles allowed. very frustrating and seems a bit like a scam.

Richard G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T 
Évaluation :
5

Tracy and her counter partner are literally the best I have ever encountered at any U-Haul Facility !! I literally only come to this very location now to see their smiling extremely happy faces!! Thank you millions for the amazing services y'all always provide me with!!! U-Haul need to make them regional Dir!!

HUY B 
Évaluation :
5

I enjoy going here, it’s family friendly and the manager is great!

Tan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd G 
Évaluation :
5

Excellent Customer service Professional Efficient And friendly I’ll be back 😁

Terry S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrold C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jamie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy P 
Évaluation :
5

No improvements.needed

Randy B 
Évaluation :
5

Tracy was great. . .

Arnold R 
Évaluation :
1

Tell the woman that works there to not change how Uhaul does business just because she is taking her kids to 6 flags and leaving at 130p. If a person needs it for half a day and she tells you to keep until Monday and then tried to charge me for 3 full days was unacceptable

RUSSELL G 
Évaluation :
5

Customer service excellent

Reketa G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juile B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Page H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas L 
Évaluation :
5

Great job!

Craig K 
Évaluation :
5

I want to highly recommend this location. Ms Tracy Beckett , On Site Manager was outstanding. Excellent customer service, will work hard to see that the customer needs are met. Again go see her at Trinity U-Haul at 3255 Keller Hicks Rd., Keller, Tx. 76244. Phone is 817-431-3999.

Pass T 
Évaluation :
5

The best place, I've ever rented from.

Kevin H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

junita e 
Évaluation :
5

Both ladies are awesome

junita e 
Évaluation :
5

The check engine light is showing on the truck. I also felt that the transmission was slipping a little when accelerating.

Nancy W 
Évaluation :
5

We had a wonderful experience with Traci. Just before we arrived, she had injured her hand. Even though she was seeking medical assistance, she still helped us complete our check in and get our truck. I think she had every reason to close for the day and tend to her own needs. Instead, she continued to help us and then another person after us! I will certainly use this location again.

Joann N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juile B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerrell T 
Évaluation :
2

Our truck was not there, even though I confirmed via telephone the day before, asking them to please call us if the truck was not returned in time (20 hours before our reservation). When they finally returned the truck, it was checked over quickly and the dolly was not tied down, which WE were charged for. We returned it 24 hours after we got it and were charged for two days rental because it was not returned prior to our reservation time. We asked to use the truck for the extra day since they charged us AFTER WE LEFT and we had to go back up there. They said it was already rented out. Then they charged us for gas. It was returned with more than 1/4 tank, which is what it had in it when we rented it. All in all, we paid more than double what we should have. We will go with Penske next time.

Jennifer B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
4

Black Lady Manager was outstamding

prince w 
Évaluation :
5

She is amazing

Daniel N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaGayle H 
Non les évaluations ont été soumises pour cet établissement.

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