Customer Reviews for Trinity Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)

1 045 évaluations

3255 Keller Hicks Rd   Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

(817) 380-5015

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 1h30 pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(817) 380-5015

3255 Keller Hicks Rd
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 1h30 pm
  • Dim : 10h am à 2h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

EXCELLENT VERY NICE AND FRIENDLY!!!!! Recommend

EYSER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim T. 
Évaluation :
5

The lady who waited on me was very nice and helpful.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONYA JASMINE M. 
Évaluation :
5

Rien

EDWARD M. 
Évaluation :
3

The young man that was there to help us, was over run with a customer that had a U-Haul trailer hooked to her truck. It had a real problem that he was doing his best to fix, while more customers were showing up to p. u. Rentals. He had NO HELP! He was great & needs a raise! He was so sorry for holding us up and did his best to make it right!!!

JAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Nothing to improve, the counter help was very professional

JOHN M. 
Évaluation :
1

This was the worst experience I have had with uhaul. I rented a 26' truck on Oct 18 to use for 24hrs on Oct 29. It said online anytime in your 24 hr rental pickup so I figured I could pick it up anytime in my 24 hr rental period as long as it was returned on time. But no. When I get there to check in I got a message saying there was something wrong with my rental and to call this number. So I do and find out they gave my truck away to someone else because I was 30-60 mins late picking it up at the “sched” 6:30am time. What does it matter when I pick up my rental that was rented for the whole day? Spent about 20 mins on the phone with them trying to figure out what to do now cause I needed that truck. They ended up giving me another customers 26' truck that was already there with cargo open and doors unlocked, because they weren't renting it until 9am the next day. So why give my truck away the day I need it but have that one still there? Made no sense. Then spent over an hr arguing with a representative online trying to verify why I was picking up a rental that wasn't mine. I had to provide 4 alternative contacts which they had to call and verify, and my lease agreement to my apartment to finally get the truck approved. I am glad we have moved into a home we plan on being there for years because this was such a stressful hassle when it did not need to be. I am going to look at other moving companies in the future.

Trever F. 
Évaluation :
5

Check trailers

Steven M. 
Évaluation :
5

Service agent was very friendly and helpful. Overall excellent experience can't beat the price

PHILIPPE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONG T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRANDI SHALUNE A. 
Évaluation :
4

Walk the customer through the workings of the equipment, i.e., explain the lights, etc. We needed the lights for a short time during a rain and could not turn them on. Otherwise, after dark they were automatic. Staff was great though, and we didn't ask.

MARILYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASWELL I. 
Évaluation :
5

The gentleman that helped me (I believe his name was Tristen) went above and beyond to determine what I needed, match the right equipment for my need and assure that I understood how to use the equipment by demonstrating how all worked on the truck. This is the nest customer experience I have ever had with U-Haul. Great job Tristen.

Ronald F. 
Évaluation :
4

Niece

Jivan D. 
Évaluation :
5

Great customer service! Very patient and accommodating. They went out of their way to make sure we got the best possible rate!. Highly recommend!

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Fast and friendly service!

DEBORAH M. 
Évaluation :
3

The agent who checked me in told me to return to van and just drop the keys through the slot in the door. Just before I returned the van someone from Uhaul called me to ask if I had returned the van. She told me to make sure and check in online. The renting agent never mentioned that. Nobody explained the check in process and that I had to create a user to do so. I ended up calling to get assistance. The assistance I got was of no help. I called back 2 minutes later and the help line was closed at 8:00pm. I finally figured out that I needed to create a user and then check in. I had to click a button to verify my location during this process. Since I was already on the road it just kept telling me that I was at the wrong location. It would not allow me to continue. Your process is flawed. Don't make it so complicated that it is hard for the consumer to complete. If the rental contract tells you about the check in app then you need to make sure the customer knows about it in the event we elect for an email contract/receipt.

NEEL P. 
Évaluation :
4

Busy crew. They need cell phones tied to the business line

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELANEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
1

They were not specific about where the truck was located when I went to pick it up with a remote check-in. Worse, the truck was lodged in to a spot with a truck behind and couldn't be backed out, once I was able to find it. I therefore had to inch my way forward and back in to a ditch to figure out how to back it around and between other trucks. All of this took an hour, which should have been a 10 min checkout at the most. Since I was late to meet my movers and they charged me an extra hour for waiting, uhaul should be responsible for these charges! This is unacceptable as a consumer. Don't offer remote checkin if you can't do it correct! I will never recommend it his location.

Kellene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
4

The lady that helped us, I'm sorry I do not remember her name, was very nice, and helpful.

KYLE L. 
Évaluation :
5

Everyone was so helpful and friendly

GARY G. 
Évaluation :
5

Excellent customer service. Super sweet and friendly.

FARRAH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MariaRosarioBrun A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chi-Peng T. 
Évaluation :
5

Excellent and friendly customer service!! Would definitely use this location again and/ or recommend to a friend!!

SCOTT Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
2

They could answer their phone when a customer is trying to call or at least give call backs. I left messages and no response. Thankful for the u-haul app I was able to do what I needed to.

Nathan H. 
Évaluation :
3

The location was minimal but the one staff member that was there was friendly. The only recommendation is to be a little more aggressive in customer support. After I dropped the truck off, it was not apparent which building, let alone, where to drop the truck key. I didn't even know someone was present in the small facility but once I was in there, the staff member was helpful.

JEREMIAH S. 
Évaluation :
5

So friendly person attending me, and had issues with phone when returning wehicle after hours, so just left it there. (Apart all went as planned, mileage, I filled up the tank etc). Then just checking receipt next day, a bit later only when having time: All and everything is 100 % correct ! THANK YOU so much.

Veli-Matti A. 
Évaluation :
4

Probably the biggest downfall is the difficulty maneuvering in the parking areas. Both in the U-Haul yard and the office area.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alisha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
4

Outside of the vehicle was clean. Vehicle passenger door handle was about to fall off. The door itself was hard to close. Parking in the area was difficult. On-site help was courteous and respectful. The share 24/7 system did not work very well.

Jeffrey O. 
Évaluation :
5

Unit number and pictures of unit were inaccurate.

Richard L. 
Évaluation :
5

The staff was very friendly and helpful. A good representative of the company. Been there twice recently and will rent again.

CHRIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COOPER W. 
Évaluation :
5

I was disappointed to be charged for over mileage. I drove from pick up U-Haul location to get furniture (3 miles) went directly to townhouse that ku daughter is moving into. Dropped off U-Haul to dallas location (4 miles from townhouse). Went no where else, and went over alloyed miles.

David P. 
Évaluation :
5

Provided great customer service and was friendly.

ROGER S. 
Évaluation :
5

The cashier was very friendly and accommodating.

VIRGIL B. 
Évaluation :
5

When I called with a question during business hours, i was always transferred to voice mail.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny L. 
Évaluation :
5

I didn't get her name but the lady who helped me check in the truck was very friendly.

Tim H. 
Évaluation :
5

This place was great!

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT WILLIAM C. 
Évaluation :
4

NIce staff at the facility. Very helpful. Will use again.

Danny G. 
Évaluation :
5

Nice team and knowledgeable. In and out quick and easy.

James W. 
Évaluation :
5

So thankful for the help! I was on a very short time frame/deadline and the Lady and the German working assisted in transferring a few items from my SUV to the U-Haul truck! They were very detail oriented!

TERESA KAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM V. 
Évaluation :
5

Great customer service! Very helpful and responsive!

Angela D. 
Évaluation :
3

Clean your truck before you rent it to someone else Also the AC in the truck was faulty it would cut out for a long time and then would come back on which made for a very uncomfortable move with the HOT weather here in Texas

David B. 
Évaluation :
5

I have moved with U-Haul probably 20 times in the last 25 years and this is been the best experience to date! The young man who checked us in and helped us was incredibly professional and well prepared! He let us use his personal dollies when he didn't have U-Haul supplies. Actually, I just realized that I kept one at the old house and will be returning it! Sorry! Hands-down the best experience ever!

NAOMI C. 
Évaluation :
2

The location was “fine”… what really was bad was the churn from uhaul. Changing our pick up location and limited hours. We ultimately had to pick up a day later. Horrible

NOAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M. 
Évaluation :
5

The young gentleman that assisted me was knowledgeable and eager to help. Couldn't ask for more.

JAMES P. 
Évaluation :
5

Everything was smooth in the process. Equipment was well maintained.

DIANA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
5

Nothing. Tristen the manager is fantastic - super guy!

JAMES CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
5

Very nice and helpful!

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
1

Customer service was poor. I had difficulty getting my truck unloaded, I communicated with them my problem and continued to pay the charges. They called every day to harass me and demand truck back that day. I rented the truck for a total of 19 days. More days than they normally rent a 26' truck. Yet they were very rude and amazingly continued to take reservations for the truck knowing that I wasn't sure when it would be back. Moving my shop was stressful anyway, uhaul only made it more stressful. Now they charged me for everything they could think of including late payment fee even though they had my card on file the whole time. Won't use them ever again.

LESLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIDUS AUGUSTUS J A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERRE N T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Very nice people.

GUADALUPE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLIN N. 
Évaluation :
4

They didn't answer the phone OR return any of the 3 messages I left asking for a call-back because I had some important questions. I left my name and phone number each time in the 24 hours prior to my rental and all 3 calls were made during regular business hours. I thought the cargo van I rented was excellent except the windshield wipers were pathetic and left more streaks of dirt than they cleaned away.

Kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARIRAE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE O. 
Évaluation :
4

Really friendly customer service rep, very dirty truck - not really sure what the environmental fee covered since the cab inside and out was not clean.

BRIAN R. 
Évaluation :
1

The trailer came loose off of my truck and dented my bumper. It was attached by a uhaul employee. The safety chain also came off, there was only one holding it on by the time I got pulled over on the interstate.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
2

Provide final invoice/receipt post rental return.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
3

Fill in the big mud puddle in the center of the lot.

Jason C. 
Évaluation :
3

My original rental had to be switched. Unfortunately upon switching they added a bunch of services we did not request including blankets and such. My husband wasn't aware, picked up the truck. They would not give us a refund upon return. Even though we clearly didn't use them. We won't use these guys again.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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