Triple H Transport
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

Gentleman whom Issued the trailer very professional

Évaluation :

3

10/19/20 ... I reserved a 15” U haul truck for pick up 10/16/20 in Peoria, IL. When I arrived I had to wait a hour or more because the U haul clerks stated they were having computer problems and couldn't confirm/give me the truck I previously reserved. Well afterwards I was finally given my reserved truck but when I arrived at the Easy-Pay u haul in Champaign, IL to drop my rented u haul truck-at 5PM 10/17/20... There was an African American woman who refused to check my u haul truck in when I arrived at 5PM. She stated she was closing and would check my my truck in on 10/19/20 because the Easy Pay u haul was closed on Sundays. I politely asked the u haul female representative to check my truck in because I wasn't going to pay anything extra beyond my current u haul reserved agreement #81455169. In addition, I told the very rude and unprofessional u haul female clerk that I was going to file a complaint with u haul corporate office. I also called the u haul phone number and immediately filed a complaint with u haul representative Christian soon after. I'm a disabled veteran and in the future I won't rent from u haul again. And for all the extra trouble from u haul representatives etc: I would like at least 25 $credited back to my credit card method of payment again regarding u haul reservation #81455169. ... I also have pictures and video of the truck that I put back a 1/2 tank of gas in it; and the clean-good condition I left the truck in as I-parked, and left the truck in he Easy Pay Champaign, IL parking lot. I put the u haul truck keys in the easy pay u haul drop box as well on 10/17/20 at 5PM. Again I have pictures and video of everything... And when I rented the truck I was only supposed to be charged 141,55 $, 5,00 $ environmental fee and I was getting a 5 % discount per u haul phone reservation clerk but I was charged 154 $and at least 9 $overcharged. Tamara Samera Wilson u haul reservation #81455169 708-927-2811 Cc: better business bureaus complaint _____

Évaluation :

3

friendly people.

Évaluation :

4

Thank you for your service

Évaluation :

3

More clear signage at location would improve experience

Évaluation :

2

This location was 10 miles from where the website identified pickup location. Then, despite providing all my information online in advance when I reserved, it took near an hour to provide the SAME information at the pickup location â€" taking over 45 minutes!