Customer Reviews for Trojan Storage Of Rancho Cucamonga
(Concessionnaire U-Haul dans le voisinage)

1 203 évaluations

8866 Utica Av   Rancho Cucamonga, CA 91730
(@ Jersey Bl)

(909) 579-3128

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : 9h30 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(909) 579-3128

8866 Utica Av
Rancho Cucamonga, CA 91730
(@ Jersey Bl)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : 9h30 am à 3h30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent customer service! I highly recommend.

FERNANDO V. 
Évaluation :
5

Clean the Van and make sure it is filled with gas

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO V. 
Évaluation :
5

Excellent customer service. The whole process was simple and easy. The office staff was well trained and experienced and friendly! Thank you for making moving just a little bit easier!

EILEEN M. 
Évaluation :
1

the lady at this location named ashley is not paying attention, she's very rude too. despite repeatedly saying i don't need insurance she still charged us the insurance. i will not recommend this place.

JOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMER A. 
Évaluation :
1

please don't use this site. they are terrible. despite declining the insurance they will still charge you with insurance e

JOE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE E. 
Évaluation :
3

Clean the Vehicles before renting them out the truck I rented Smelled really bad like cat or dog urine and there was cat or dog hair everywhere thick and bad and it was dirty sorry but it was 🙁

Vanessa P. 
Évaluation :
1

Ramp very hard to latch on hooks, trogen storage manager assuming very snide, rude, unprofessional, also storage co very expensive, and you must give a 30 day notice to vacant. Other than that truck was good

DAMON M. 
Évaluation :
4

Be sure the moving blankets are there. There were none in our truck.

Joan W. 
Évaluation :
5

Great location. Helpful, kind staff. Je les recommande fortement. 

Gloria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYISHA F. 
Évaluation :
5

The ignition key was very hard to turn as we tried to turn on the vehicle. The light came on that tire pressure needed attention as we finally turned on the key but other than those two items the truck was fine.

Samara B. 
Évaluation :
5

Was running behind schedule and returned the truck late, but the staff called the next renters and helped both of our rental needs.

John M. 
Évaluation :
5

I rated Trojan Stg Of Rancho Cucamonga excellent because they had a variety of moving truck options. We called around and they were able to provide us with a truck that met our needs. Their staff was also very helpful.

John M. 
Évaluation :
5

Excellent service

NOAH M. 
Évaluation :
3

I don't understand why you guys claim the rental is only 19.00..it is far from it ..almost 100 dollars

ROBERT V. 
Évaluation :
5

Great Service!

TONY F. 
Évaluation :
5

The customer service here is awesome. They were very helpful and professional. They had the items I ordered on hand.

Cheryl P. 
Évaluation :
5

Truck was leaking oil, left spots at both homes for me to clean up. Truck sun visor was broken. The facility that provided vehicle was fine but truck needs better service

Laurence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL B. 
Évaluation :
5

Trojan storage customer service is excellent! Merci

DONALD S. 
Évaluation :
2

Truck was in bad shape

SHAWN L. 
Évaluation :
5

I was rebooked to this location which was very inconvenient. I was called about the same time I pulled up to the original location I booked at. With barely any notice and a strict timeline I was up against this wasn't fun. Didn't have a choice and due to the increased distance it almost doubled my mileage which came out Of my pocket.

BRICE C. 
Évaluation :
5

Thank you to Angela, for always making sure my rental experience is a pleasant one!

Karyn L. 
Évaluation :
5

Nothing. Service was the best of any U-haul location ever. Staff was great!

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Y. 
Évaluation :
4

The trick was in the inside of the public storage, which is not allowed for me to enter, but you didn't tell me of that.

SEOKJOON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiang C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam C. 
Évaluation :
5

The worker was very professional and helpful

Beverly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA M. 
Évaluation :
5

Excellent customer service. Everyone was very friendly and helpful, they made the whole process simple and stress free.

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roxanne C. 
Évaluation :
5

Love the customer service very friendly staff

MARIBEL C. 
Évaluation :
4

Windshield & side mirrors were dirty.

VINAY M. 
Évaluation :
5

This was my second time renting a truck to move. Great experience each time. Fast and easy.

KRISTINA V. 
Évaluation :
5

Excellent service à la clientèle.

ALEX S. 
Évaluation :
3

i was greeted with a lot of negativity

jose P. 
Évaluation :
3

I did not received a copy of my receipt from this location.

CARLOS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dashawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruperto D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Excellent service à la clientèle

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANQI Z. 
Évaluation :
5

Please emphasize that if returning truck after hours, customer must take photo of dashboard while engine is on, to read and report mileage and gas level. Emphasize that customer must be at your location's driveway to submit photos/proof of returned vehicle.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEI W. 
Évaluation :
3

Uhaul themselves need to improve their communication and not being timely. I went to the location I reserved my Uhaul at, which was in Fontana and was told the truck was at Trojan storage in Rancho Cucamonga…WT…I had to pick it up there since my movers were waiting. However that was now an additional 15 miles that I was going to have to pay for because Uhaul sent me to a location completely out of the way. Melanie the manager at Trojan storage understood and did everything she could to help this screwed up situation. Trojan storage I give a 5… Uhaul I would give a 1 star because of their inconvenience mess up the day of my pick up.

Danita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Convenient location

SHAWN L. 
Évaluation :
5

Great team of people... very helpful and kind!

Josette D. 
Évaluation :
5

My experience at this location was exceptional. Kevin, the Assistant Manager was very professional and friendly. He answered all my questions, leaving no doubt in my mind of the necessary steps to take in order to return after hours. Thank you Kevin!

GAIL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben T. 
Évaluation :
5

The Representatives working in the front office were very professional and friendly and helpful

TANA J. 
Évaluation :
5

Everything was great!

Queenetta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON B. 
Évaluation :
5

The very best uhaul I have ever used. Excellent service à la clientèle. These people in opion should be models for

THERESA D. 
Évaluation :
5

Perfect customer service at this location

THERESA D. 
Évaluation :
5

The online check in process was a nightmare and was not easy to use. I failed the part where I had to input alternative contact let alone adding the passport and lease agreement. If you are going to ask these things, please state so I'm your reservation section. Don't surprise your customers on day of pick up. I spent 45 mins online and gave up. If Angela from Trojan storage wasn't there, I would have gone to Penske no matter how much they charge. Please make the pick up process easier by asking important questions during the reservation process. Overall Everything went well. I would recommend uhaul but definitely not the online check in and I would definitely not recommend the online drop off as well.

GENNADII F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshay M. 
Évaluation :
5

Best customer service ever. You cannot improve on perfect.

THERESA D. 
Évaluation :
5

Excellent service....

DALILA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY G. 
Évaluation :
5

Here they had Awesome Customer Service and friendly attitude.

KEVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V. 
Évaluation :
5

I got 2,2 miles per gallon on the truck very poor

Oscar O. 
Évaluation :
5

Would definitely rent from them again!

SANDRA S. 
Évaluation :
5

everything was fine

Tommy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA C. 
Évaluation :
5

Great and easy

ROBERT S. 
Évaluation :
4

They're pretty busy for pick up 1st thing in the morning but it's to be expected. I just heard someone saying something about them not liking pick ups. I thought it was good

RHONDA T. 
Évaluation :
5

I did the express check out and I didn't know where the key was. You should put the instructions to find the key at the box in front of the gate on that page because I couldn't figure out

jonathon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
5

Not anything Trojan could improve but maybe Uhaul could not require us to bring it back where we started. I mean if we pay so much by the mile why should we have to pay an additional 80 for gas?

KAWAHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yacoub F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Excellent service

Rodpatrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roslyn P. 
Évaluation :
5

Service was fast and efficient and the truck was in great shape. Thanks

Jerold P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSTAFA K. 
Évaluation :
3

We had no problems. Except there was one one person working in the office the day we picked up the truck. It took more than an hour to get checked out. She was overwhelmed with too many customers, constant incoming phone calls, and UHAUL personal coming from other locations to also get a truck. She did the best she could but that office apparently needs more HELP!

ANNE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KADEJUAH A. 
Évaluation :
2

This comment is for not this site specifically but Uhaul in general. I had a reservation for this site originally. The day before my pickup I received a call from Uhaul saying this site no longer has my equipment but I should be able to pick it up at their Ontario location. I called them on the way there to confirm these last minute changes which they said was confirmed. When I arrived on site I was told that the reservation for the equipment (20' truck and auto trailer) was not on their system. They proceeded to tell me to come back tomorrow morning and they will have the auto trailer available but I would have to pick up the truck at a third site which was a mile away from where this second site was. The next morning I dropped my car off at the second site and proceeded to walk the mile to get the truck. At the third location I was told AGAIN that my reservation doesn't exist (even when I showed them the emails). They began to explain that their ticketing system doesn't talk with the system on site so they called Uhaul who proceeded to downgrade my truck size to 15' and sent my to the original location for pick up. WORST EXPERIENCE EVER

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA R. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page