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Eric Hardman
Customer Reviews for Trojan Storage Of Ontario
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rebecca was very helpful 😄
Jana DeGraffNothing really. The 2 ladies that helped me were very nice and professional. No problems at all. Easy in and easy out.
Evangelio DiazCargo van smelled like gasoline, and this location was hard to find.
Syreeta WilsonWonderful experience! The person helping me was so sweet, helpful and friendly. The van was really clean and ready to go. A++++++!
Shawna SpellacyThank you for making our move a success
aurora hinojosaWas sent to differant uhual two differant days when I had reservations at a certain uhual. Was told was 3 mikes away was 6 miles away.
octavian gallegosBoth times i used u haul they were awesome. Monica was very helpful. She was awesome.
marie rivasGreat service
Colin BrooksThe lady is super friendly, and will come again.
Zhuqi ZhaoThe truck was dirty and stunk like weed and cigarettes. The passenger side mirror was broken.
Pranita TulsiMonique in the office was outstanding. She was thorough, prompt and courteous. She is an excellent representative for your company.
Daniel McnameeThe app is very poor and buggy. Very difficult to use
Thomas PaddonMuy amables Abraham siempre respondiendo mis preguntas 😉
KARINA PEREZ AGUILARAlways top rate and very supportive.
STEPHEN Perez CANOThe customer service representative was very friendly and efficient. We were in and out quickly
Lyle YeeI was very happy how smooth things went. The gentleman I dealt with was very professional and made me feel heard. Thank you Abe. I'll definitely come back for my future rentals
MARCIE MARKOWNot a thing. Very smooth process. Abraham is the best!
Annette ClevelandAbraham was a great help.
JOHN MILLERAbraham was very assistive and made checking out my U-Haul over the counter very seamless. He gave me a courtesy call to inquire if I needed the truck an additional day, which I did and gave me the proper drop off instructions. Abraham was very friendly and professional even after another customer gave him a hard time for not having the truck available because I still needed it. So my only suggestion perhaps is to have more trucks on site.
Nariha SeranoBetter signage to be able to locate the site better. Otherwise, it was a great experience.
RYAN BALDWINThe location did not have my pads with the truck - and instead of having them delivered they had me drive to another location to pick up the pads which added another 45 minutes to my wait time and unfortunately I was on a tight schedule. But the gentleman who helped me was friendly and apparently had rejected a previous truck that was supposed to be for me but was not up to his standards - so I am grateful for that!
JEFFREY ALLEN COXWorst drive ever, truck makes noise, needs a tune up and transmission work, does not shift properly. Truck was dirty with debris on floor, console and seats when picked up.
Rayna Bias-MoorerAbe was really helpful and the place was clean. Uhaul was exceptional and top notch. Would come back here again.
ALAIN ENRIQUEZAbraham and Lauren were very attentive and helped us out with the questions we had.
HECTOR HERNANDEZGet more trucks
pete GonzalezWhat to pick up the truck it wasn't fair how to go to different location drop the truck off 2 hours early got email hour later telling me how to do it couldn't do it the right way a person took the keys didn't tell me how to do you and do it the right way will not use them again do not recommend them to anybody
Clarence ByeBecome better organized in this particular location, perhaps notify the customer beforehand when they are ordering from somewhere that is not a direct uhaul location. Was waiting over 2 hours for our reserved uhaul
Randy KhoyI will definitely will rent all my uhaul truck from this store.
Rosalba MoralesThe young man was bery helpful and did everything right then and there and explained as he went I was very impressed!!!
CYNTHIA HARRISThe level of service exceeded my expectations.
CHARLES FISHERGreat Customer Service
Alex MedinaBill was really friendly and attentive. Provided great customer service.
Juan MartinezBill Martin, Manager, provided excellent customer service. Merci.
Connie ValenciaThis may be the best U-Haul location that I've ever had to work with. I have been so disappointed by every other vendor that i just thought that was how it was going to be. Trojan has my business for as long as I remain in the area.
Tom PlunketI was sent a text message to drop off the truck at different location A REAL INCONVENIENCE 30 plus min away they said they were full I called U HAUL AND THEY FIXED THE PROBLEM they were not full PLEASE DON'T GIVE YOUR CUSTOMER THE RUN AROUND.
Arnold PereidaKeep up the awesome work
esteban torresManager Robin was highly professional from the moment I called requesting a vehicle to picking the truck up and then returning the truck. He knew all the answers to all our questions, was polite and efficient.
Judith PerezLocations I visited in Ontario did not have a rental furniture dolly. Bill called around to find one for me. I had to purchase one.
Robert CarpenterI got the run around about my $100 deposit and ended up not getting it right away. Had to get it out on a card which will take 3-5 days because the store said they didn't have that kind of cash. It's a storage facility which not having $100 makes no sense.
DAMIAN HAIRSTONMake sure equipment is on hand/available before confirming reservation. I reserved a dolly and my order was confirmed but was told on day of pick up there wasn't one available. I had to rent from a different location.
Maria SaldanaI called U-Haul customer service call center the day before pick up and the representative was very rude and short, extremely unfriendly. Luckily my experience at Trojan Storage was much more pleasant.
TERESA LOPEZVery easy. Young man was very nice and knowledable. Truck was easy to drive.
Mary RoachThis place was great and the person who helped us there was outstanding! Could not have been better. Again THANKS!
valerie taylorVery little improvement is needed. The service provided by Trojan Storage manager Bill Martin was outstanding and exceptional.
PAUL ZINITIBigger signage. Could hardly find you!
Jerry ZamoraIt's hard to see from the street. If the uhaul trailer wasn't parked by the entrance gate I wouldn't have seen it. Great customer service overall.
ALEXANDER HALLthe mileage charges were too high and the truck step up was too high for an average person and my wife hurt her self trying to get down.
LOURIE ESPARZAThe receptionist at the front desk was excellent and very helpful. I would recommend a raise or promotion of he was my employee. Monica Flores
MONICA FLORESThe truck bed was dirty and had tacks inside. I stepped in one and cut my foot. When I returned the truck I was told nothing, now 4 weeks later I receive an additional bill. Not professional at all.
ALVARO TORRESBill, is very professional employee and he has excellent customer service skills it was a pleasure doing business with him!
JAMES ROMEROwait for 30 min at 1:30 pm for person to help me .Door was locked guy was out to lunch. sign on door said be back at 1:30 got back 2:00 pm
KEN DALBYGreat service, the representative went above an beyond my expectations.
JESSE TOPETENice work, thanks to Mike
Mark JolicoeurNeed a larger sign out in billboard to show where the locale is.
Jesus MaldonadoThis location served me much better than u-haul locations I've used in the past. Bill was exceptionally friendly and thorough.
George JohnstonBill was excellent yet again.
DAN INGRIMIt took 6 days for them to take the money out of my account. Messed all my budgeting up. Now I'm overdrawn. The amount of the charge was ridiculous to begin with.
JOSHUA GOBBELGrerat service , extra help offered and given, excellent service for a young kid ( I'm 61) his name was Bill definetly a keeper, or a raise!
Paul IrvineGood service
FREDDIE SCOTTGreat, fast, friendly service. I arrived about half an hour early but still drove away in my van in less than ten minutes. It made a very long day a lot better.
KEVIN ENNISThis location was very courteous and helpful. I could not be more pleased with the service I had.
LOUIS FAZZIExcellent...
OJAS MARUThe staff was personable, courteous and competent. Very professional and affable.
GARY MANNING