Customer Reviews for Trojan Storage Of Ontario
(U-Haul Neighborhood Dealer)

113 évaluations

1253 E Holt Bl   Ontario, CA 91761
(E Of Grove Behind Carwash)

(909) 986-6484

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h45 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(909) 986-6484

1253 E Holt Bl
Ontario, CA 91761
(E Of Grove Behind Carwash)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h45 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
3

The app is very poor and buggy. Very difficult to use

Thomas P. 
Évaluation :
5

Muy amables Abraham siempre respondiendo mis preguntas 😉

KARINA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WEON K. 
Évaluation :
5

Always top rate and very supportive.

STEPHEN Perez C. 
Évaluation :
5

The customer service representative was very friendly and efficient. We were in and out quickly

Lyle Y. 
Évaluation :
5

I was very happy how smooth things went. The gentleman I dealt with was very professional and made me feel heard. Thank you Abe. I'll definitely come back for my future rentals

MARCIE M. 
Évaluation :
5

Not a thing. Very smooth process. Abraham is the best!

Annette C. 
Évaluation :
5

Abraham was a great help.

JOHN M. 
Évaluation :
4

Abraham was very assistive and made checking out my U-Haul over the counter very seamless. He gave me a courtesy call to inquire if I needed the truck an additional day, which I did and gave me the proper drop off instructions. Abraham was very friendly and professional even after another customer gave him a hard time for not having the truck available because I still needed it. So my only suggestion perhaps is to have more trucks on site.

Nariha S. 
Évaluation :
3

Better signage to be able to locate the site better. Otherwise, it was a great experience.

RYAN B. 
Évaluation :
4

The location did not have my pads with the truck - and instead of having them delivered they had me drive to another location to pick up the pads which added another 45 minutes to my wait time and unfortunately I was on a tight schedule. But the gentleman who helped me was friendly and apparently had rejected a previous truck that was supposed to be for me but was not up to his standards - so I am grateful for that!

JEFFREY ALLEN C. 
Évaluation :
1

Worst drive ever, truck makes noise, needs a tune up and transmission work, does not shift properly. Truck was dirty with debris on floor, console and seats when picked up.

Rayna B. 
Évaluation :
5

Abe was really helpful and the place was clean. Uhaul was exceptional and top notch. Would come back here again.

ALAIN E. 
Évaluation :
5

Abraham and Lauren were very attentive and helped us out with the questions we had.

HECTOR H. 
Évaluation :
3

Get more trucks

pete G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magdalena A. 
Évaluation :
1

What to pick up the truck it wasn't fair how to go to different location drop the truck off 2 hours early got email hour later telling me how to do it couldn't do it the right way a person took the keys didn't tell me how to do you and do it the right way will not use them again do not recommend them to anybody

Clarence B. 
Évaluation :
2

Become better organized in this particular location, perhaps notify the customer beforehand when they are ordering from somewhere that is not a direct uhaul location. Was waiting over 2 hours for our reserved uhaul

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

I will definitely will rent all my uhaul truck from this store.

Rosalba M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
4

The young man was bery helpful and did everything right then and there and explained as he went I was very impressed!!!

CYNTHIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H. 
Évaluation :
5

The level of service exceeded my expectations.

CHARLES F. 
Évaluation :
5

Great Customer Service

Alex M. 
Évaluation :
4

Bill was really friendly and attentive. Provided great customer service.

Juan M. 
Évaluation :
4

Bill Martin, Manager, provided excellent customer service. Merci.

Connie V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quansheng Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine S. 
Évaluation :
5

This may be the best U-Haul location that I've ever had to work with. I have been so disappointed by every other vendor that i just thought that was how it was going to be. Trojan has my business for as long as I remain in the area.

Tom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADIA R. 
Évaluation :
5

I was sent a text message to drop off the truck at different location A REAL INCONVENIENCE 30 plus min away they said they were full I called U HAUL AND THEY FIXED THE PROBLEM they were not full PLEASE DON'T GIVE YOUR CUSTOMER THE RUN AROUND.

Arnold P. 
Évaluation :
5

Keep up the awesome work

esteban T. 
Évaluation :
5

Manager Robin was highly professional from the moment I called requesting a vehicle to picking the truck up and then returning the truck. He knew all the answers to all our questions, was polite and efficient.

Judith P. 
Évaluation :
4

Locations I visited in Ontario did not have a rental furniture dolly. Bill called around to find one for me. I had to purchase one.

Robert C. 
Évaluation :
1

I got the run around about my $100 deposit and ended up not getting it right away. Had to get it out on a card which will take 3-5 days because the store said they didn't have that kind of cash. It's a storage facility which not having $100 makes no sense.

DAMIAN H. 
Évaluation :
3

Make sure equipment is on hand/available before confirming reservation. I reserved a dolly and my order was confirmed but was told on day of pick up there wasn't one available. I had to rent from a different location.

Maria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

I called U-Haul customer service call center the day before pick up and the representative was very rude and short, extremely unfriendly. Luckily my experience at Trojan Storage was much more pleasant.

TERESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petra C. 
Évaluation :
5

Very easy. Young man was very nice and knowledable. Truck was easy to drive.

Mary R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

conley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koree R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

This place was great and the person who helped us there was outstanding! Could not have been better. Again THANKS!

valerie T. 
Évaluation :
5

Very little improvement is needed. The service provided by Trojan Storage manager Bill Martin was outstanding and exceptional.

PAUL Z. 
Évaluation :
5

Bigger signage. Could hardly find you!

Jerry Z. 
Évaluation :
4

It's hard to see from the street. If the uhaul trailer wasn't parked by the entrance gate I wouldn't have seen it. Great customer service overall.

ALEXANDER H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kathy W. 
Évaluation :
3

the mileage charges were too high and the truck step up was too high for an average person and my wife hurt her self trying to get down.

LOURIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO S. 
Évaluation :
5

The receptionist at the front desk was excellent and very helpful. I would recommend a raise or promotion of he was my employee. Monica Flores

MONICA F. 
Évaluation :
1

The truck bed was dirty and had tacks inside. I stepped in one and cut my foot. When I returned the truck I was told nothing, now 4 weeks later I receive an additional bill. Not professional at all.

ALVARO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard G. 
Évaluation :
5

Bill, is very professional employee and he has excellent customer service skills it was a pleasure doing business with him!

JAMES R. 
Évaluation :
1

wait for 30 min at 1:30 pm for person to help me .Door was locked guy was out to lunch. sign on door said be back at 1:30 got back 2:00 pm

KEN D. 
Évaluation :
5

Great service, the representative went above an beyond my expectations.

JESSE T. 
Évaluation :
4

Nice work, thanks to Mike

Mark J. 
Évaluation :
4

Need a larger sign out in billboard to show where the locale is.

Jesus M. 
Évaluation :
5

This location served me much better than u-haul locations I've used in the past. Bill was exceptionally friendly and thorough.

George J. 
Évaluation :
5

Bill was excellent yet again.

DAN I. 
Évaluation :
3

It took 6 days for them to take the money out of my account. Messed all my budgeting up. Now I'm overdrawn. The amount of the charge was ridiculous to begin with.

JOSHUA G. 
Évaluation :
5

Grerat service , extra help offered and given, excellent service for a young kid ( I'm 61) his name was Bill definetly a keeper, or a raise!

Paul I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ART R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heriberto G. 
Évaluation :
5

Good service

FREDDIE S. 
Évaluation :
5

Great, fast, friendly service. I arrived about half an hour early but still drove away in my van in less than ten minutes. It made a very long day a lot better.

KEVIN E. 
Évaluation :
5

This location was very courteous and helpful. I could not be more pleased with the service I had.

LOUIS F. 
Évaluation :
5

Excellent...

OJAS M. 
Évaluation :
4

The staff was personable, courteous and competent. Very professional and affable.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

We lost the key to the truck but found it after a new one was made so you could have reduced the price of the new key$95 is a lot of money!!!!!

SUSAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REIKO N. 
Évaluation :
3

Good experience!! All were accommodating, totally use them

EARLICIA H. 
Évaluation :
5

You guys were great. Trina was a lot of help

DAVID R. 
Évaluation :
5

The person that helped very friendly good customer service skills.

NATASHA R. 
Évaluation :
5

Thank you for the great service, the patience while doing the walk-around, and the heads up that I left the back door open!

DAVID Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
3

Not this location's fault but I was sent to four different locations to pick up my rental. For all my trouble I received a $50 credit - not enough for the time and aggravation plus the delay for the men I had arranged to load the truck.

RACHEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM D. 
Évaluation :
5

SERVICE WAS FAST AND FRIENDLY-LOCALE WAS PERFECT!!!!!!!!!!!!!!!!!!!! GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!! Crystal R. Dean

crystal D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDITH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANIA D. 
Évaluation :
3

While renting the truck the rep started helping a person who walked in after me. He should've told her he'd be with her in a min. But instead he told her she was past due of 100 and something dollars! To me that was personal and I didn't need to know that! Plus I was on a time schedule and I thought it was rude!

Ginger L. 
Évaluation :
5

My truck was ready to go at my scheduled time. Trina was very helpful with everything. Please let her know she did a great job.

adrian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL H. 
Non les évaluations ont été soumises pour cet établissement.

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