Customer Reviews for Trojan Storage Of Ontario
(U-Haul Neighborhood Dealer)

132 évaluations

1253 E Holt Bl   Ontario, CA 91761
(E Of Grove Behind Voltage Carwash)

(909) 986-6484

Heures d’ouverture

  • Lundi :
    Fermé
  • Mardi - Mercredi :
    9h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Jeudi :
    8h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Vendredi :
    9h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Samedi :
    9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(909) 986-6484

1253 E Holt Bl
Ontario, CA 91761
(E Of Grove Behind Voltage Carwash)

Services dans cet établissement :

Heures d’ouverture

  • Lundi :
    Fermé
  • Mardi - Mercredi :
    9h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Jeudi :
    8h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Vendredi :
    9h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Samedi :
    9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Hardman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Vargas 
Évaluation :
4

Rebecca was very helpful 😄

Jana DeGraff 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Triata Hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew wingate 
Évaluation :
4

Nothing really. The 2 ladies that helped me were very nice and professional. No problems at all. Easy in and easy out.

Evangelio Diaz 
Évaluation :
4

Cargo van smelled like gasoline, and this location was hard to find.

Syreeta Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca DeFriend 
Évaluation :
5

Wonderful experience! The person helping me was so sweet, helpful and friendly. The van was really clean and ready to go. A++++++!

Shawna Spellacy 
Évaluation :
5

Thank you for making our move a success

aurora hinojosa 
Évaluation :
3

Was sent to differant uhual two differant days when I had reservations at a certain uhual. Was told was 3 mikes away was 6 miles away.

octavian gallegos 
Évaluation :
5

Both times i used u haul they were awesome. Monica was very helpful. She was awesome.

marie rivas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine McCloud 
Évaluation :
5

Great service

Colin Brooks 
Évaluation :
5

The lady is super friendly, and will come again.

Zhuqi Zhao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SWAIM 
Évaluation :
3

The truck was dirty and stunk like weed and cigarettes. The passenger side mirror was broken.

Pranita Tulsi 
Évaluation :
5

Monique in the office was outstanding. She was thorough, prompt and courteous. She is an excellent representative for your company.

Daniel Mcnamee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry prieto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea cormier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Brown 
Évaluation :
3

The app is very poor and buggy. Very difficult to use

Thomas Paddon 
Évaluation :
5

Muy amables Abraham siempre respondiendo mis preguntas 😉

KARINA PEREZ AGUILAR 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WEON KIM 
Évaluation :
5

Always top rate and very supportive.

STEPHEN Perez CANO 
Évaluation :
5

The customer service representative was very friendly and efficient. We were in and out quickly

Lyle Yee 
Évaluation :
5

I was very happy how smooth things went. The gentleman I dealt with was very professional and made me feel heard. Thank you Abe. I'll definitely come back for my future rentals

MARCIE MARKOW 
Évaluation :
5

Not a thing. Very smooth process. Abraham is the best!

Annette Cleveland 
Évaluation :
5

Abraham was a great help.

JOHN MILLER 
Évaluation :
4

Abraham was very assistive and made checking out my U-Haul over the counter very seamless. He gave me a courtesy call to inquire if I needed the truck an additional day, which I did and gave me the proper drop off instructions. Abraham was very friendly and professional even after another customer gave him a hard time for not having the truck available because I still needed it. So my only suggestion perhaps is to have more trucks on site.

Nariha Serano 
Évaluation :
3

Better signage to be able to locate the site better. Otherwise, it was a great experience.

RYAN BALDWIN 
Évaluation :
4

The location did not have my pads with the truck - and instead of having them delivered they had me drive to another location to pick up the pads which added another 45 minutes to my wait time and unfortunately I was on a tight schedule. But the gentleman who helped me was friendly and apparently had rejected a previous truck that was supposed to be for me but was not up to his standards - so I am grateful for that!

JEFFREY ALLEN COX 
Évaluation :
1

Worst drive ever, truck makes noise, needs a tune up and transmission work, does not shift properly. Truck was dirty with debris on floor, console and seats when picked up.

Rayna Bias-Moorer 
Évaluation :
5

Abe was really helpful and the place was clean. Uhaul was exceptional and top notch. Would come back here again.

ALAIN ENRIQUEZ 
Évaluation :
5

Abraham and Lauren were very attentive and helped us out with the questions we had.

HECTOR HERNANDEZ 
Évaluation :
3

Get more trucks

pete Gonzalez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN MARROQUIN 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexis Henyard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magdalena Anaya 
Évaluation :
1

What to pick up the truck it wasn't fair how to go to different location drop the truck off 2 hours early got email hour later telling me how to do it couldn't do it the right way a person took the keys didn't tell me how to do you and do it the right way will not use them again do not recommend them to anybody

Clarence Bye 
Évaluation :
2

Become better organized in this particular location, perhaps notify the customer beforehand when they are ordering from somewhere that is not a direct uhaul location. Was waiting over 2 hours for our reserved uhaul

Randy Khoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Ohrberg 
Évaluation :
5

I will definitely will rent all my uhaul truck from this store.

Rosalba Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Barger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Molina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC GOMEZ 
Évaluation :
4

The young man was bery helpful and did everything right then and there and explained as he went I was very impressed!!!

CYNTHIA HARRIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa House 
Évaluation :
5

The level of service exceeded my expectations.

CHARLES FISHER 
Évaluation :
5

Great Customer Service

Alex Medina 
Évaluation :
4

Bill was really friendly and attentive. Provided great customer service.

Juan Martinez 
Évaluation :
4

Bill Martin, Manager, provided excellent customer service. Merci.

Connie Valencia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quansheng Zhang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine schneider 
Évaluation :
5

This may be the best U-Haul location that I've ever had to work with. I have been so disappointed by every other vendor that i just thought that was how it was going to be. Trojan has my business for as long as I remain in the area.

Tom Plunket 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADIA RODRIGUEZ 
Évaluation :
5

I was sent a text message to drop off the truck at different location A REAL INCONVENIENCE 30 plus min away they said they were full I called U HAUL AND THEY FIXED THE PROBLEM they were not full PLEASE DON'T GIVE YOUR CUSTOMER THE RUN AROUND.

Arnold Pereida 
Évaluation :
5

Keep up the awesome work

esteban torres 
Évaluation :
5

Manager Robin was highly professional from the moment I called requesting a vehicle to picking the truck up and then returning the truck. He knew all the answers to all our questions, was polite and efficient.

Judith Perez 
Évaluation :
4

Locations I visited in Ontario did not have a rental furniture dolly. Bill called around to find one for me. I had to purchase one.

Robert Carpenter 
Évaluation :
1

I got the run around about my $100 deposit and ended up not getting it right away. Had to get it out on a card which will take 3-5 days because the store said they didn't have that kind of cash. It's a storage facility which not having $100 makes no sense.

DAMIAN HAIRSTON 
Évaluation :
3

Make sure equipment is on hand/available before confirming reservation. I reserved a dolly and my order was confirmed but was told on day of pick up there wasn't one available. I had to rent from a different location.

Maria Saldana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Wujek 
Évaluation :
4

I called U-Haul customer service call center the day before pick up and the representative was very rude and short, extremely unfriendly. Luckily my experience at Trojan Storage was much more pleasant.

TERESA LOPEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Acosta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petra Carlisle 
Évaluation :
5

Very easy. Young man was very nice and knowledable. Truck was easy to drive.

Mary Roach 
Évaluation :
1

Le client n'a pas laissé de commentaire.

conley martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koree Ringer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie Briwn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Walden 
Évaluation :
5

This place was great and the person who helped us there was outstanding! Could not have been better. Again THANKS!

valerie taylor 
Évaluation :
5

Very little improvement is needed. The service provided by Trojan Storage manager Bill Martin was outstanding and exceptional.

PAUL ZINITI 
Évaluation :
5

Bigger signage. Could hardly find you!

Jerry Zamora 
Évaluation :
4

It's hard to see from the street. If the uhaul trailer wasn't parked by the entrance gate I wouldn't have seen it. Great customer service overall.

ALEXANDER HALL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kathy walls 
Évaluation :
3

the mileage charges were too high and the truck step up was too high for an average person and my wife hurt her self trying to get down.

LOURIE ESPARZA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO SOLIS 
Évaluation :
5

The receptionist at the front desk was excellent and very helpful. I would recommend a raise or promotion of he was my employee. Monica Flores

MONICA FLORES 
Évaluation :
1

The truck bed was dirty and had tacks inside. I stepped in one and cut my foot. When I returned the truck I was told nothing, now 4 weeks later I receive an additional bill. Not professional at all.

ALVARO TORRES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard garcia 
Évaluation :
5

Bill, is very professional employee and he has excellent customer service skills it was a pleasure doing business with him!

JAMES ROMERO 
Évaluation :
1

wait for 30 min at 1:30 pm for person to help me .Door was locked guy was out to lunch. sign on door said be back at 1:30 got back 2:00 pm

KEN DALBY 
Évaluation :
5

Great service, the representative went above an beyond my expectations.

JESSE TOPETE 
Évaluation :
4

Nice work, thanks to Mike

Mark Jolicoeur 
Évaluation :
4

Need a larger sign out in billboard to show where the locale is.

Jesus Maldonado 
Évaluation :
5

This location served me much better than u-haul locations I've used in the past. Bill was exceptionally friendly and thorough.

George Johnston 
Évaluation :
5

Bill was excellent yet again.

DAN INGRIM 
Évaluation :
3

It took 6 days for them to take the money out of my account. Messed all my budgeting up. Now I'm overdrawn. The amount of the charge was ridiculous to begin with.

JOSHUA GOBBEL 
Évaluation :
5

Grerat service , extra help offered and given, excellent service for a young kid ( I'm 61) his name was Bill definetly a keeper, or a raise!

Paul Irvine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ART RECALDE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANA BLANCO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heriberto Gonzalez 
Évaluation :
5

Good service

FREDDIE SCOTT 
Évaluation :
5

Great, fast, friendly service. I arrived about half an hour early but still drove away in my van in less than ten minutes. It made a very long day a lot better.

KEVIN ENNIS 
Évaluation :
5

This location was very courteous and helpful. I could not be more pleased with the service I had.

LOUIS FAZZI 
Évaluation :
5

Excellent...

OJAS MARU 
Évaluation :
4

The staff was personable, courteous and competent. Very professional and affable.

GARY MANNING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Harrison 
Non les évaluations ont été soumises pour cet établissement.

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