Évaluations des clients Trojan Storage of Rocklin

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Trojan Storage of Rocklin

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Diana N. le

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Le client n'a pas laissé de commentaire.

Laura S. le

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Nothing. The lady that helped us was exceptional. Very knowledgeable, helpful, and friendly.

Todd G. le

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It would have been helpful to know that this location did not use the auto pickup feature. We wasted a lot of time trying to use the feature before going to the office. The staff was great and very helpful.

Kelly J. le

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Le client n'a pas laissé de commentaire.

Christopher A. le

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Customer service was excellent!

Jill B. le

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Great service- very friendly

edward B. le

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Very friendly and easy experience. They helped with U-haul errors, made our body aching experience easy. Thank you

Abbas G. le

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Le client n'a pas laissé de commentaire.

Ivor G. le

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Le client n'a pas laissé de commentaire.

Jeff C. le

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Le client n'a pas laissé de commentaire.

Jonathan K. le

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Le client n'a pas laissé de commentaire.

Shaunda H. le

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Le client n'a pas laissé de commentaire.

Jerry W. le

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Le client n'a pas laissé de commentaire.

Nicholas V. le

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Le client n'a pas laissé de commentaire.

Michelle C. le

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The truck did the job, but was dirty and I had difficulty seeing out of the windshield. The truck also jerked a lot when driven. I drove about 14 miles and the gas tank was still on FULL, but I wanted to top it off. When I went to top it off, I hit the $15.00 mark and the gas had not shut off. I feel that I was ripped off because there is no way that I used that much gas, so was the truck's gauge broken? I left the whole experience very frustrated and upset.

Blake M. le

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Le client n'a pas laissé de commentaire.

Jeena W. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Chad R. le

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I didn’t realize the Rocklin location was so close to Lincoln. I thought you were on Pacific St. Other than that the experience was great!

Thomas S. le

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Le client n'a pas laissé de commentaire.

Anton N. le

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Le client n'a pas laissé de commentaire.

Eric N. le

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Le client n'a pas laissé de commentaire.

Ramneek Minnie D. le

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Le client n'a pas laissé de commentaire.

Jerry W. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Quick and easy

JoAnn H. le

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Le client n'a pas laissé de commentaire.

Ryan O. le

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Now after the horrible experience I had picking up the uhaul from 3 different locations we come to returning the Uhaul. When I picked up the Uhaul I was told I could return the uhaul to any location in the area I'm moving but they would set this location as the "Preferred" because it needed one. So I say ok and head on my way. On a saturday, a day before I was told and it was written on my receipt that I needed to return the truck, I head to the drop off point in the middle of no where 15-20minutes away from my house an hour before it says they close on google maps. I arrive at the drop of location a minute or 2 before 6pm and the 2 employees inside see me pull up, and proceed to walk out and lock the door. I talk with them and explain I'm returning the truck because I work tommorow and online it says they still are open for another hour. There response is " that is wrong, it needs to be fixed, bring it back tommorow. " and proceed to walk straight to there cars. I'm shocked by there lack of even faking concern. So being told this drop off location was just a suggestion(much like apparently making a reservation with Uhaul is) I proceed another 20 minutes away to another location that is open. After arriving and talking with a much more polite worker, he informs me it would be another $200 to drop it off at this location instead of the location they set me at. So now frustrated I ask him what I should do and he reminds me what I was told when I originally talked with uhaul that we could drop it off using our phone and dropping the keys in a drop box that all locations have. So now I head back to the original drop off location.(needing to stop for gas now again because this driving is causing me to spend even more on gas needlessly like when I picked up the truck). I arrive back at the location I was scheduled to drop off at and is closed. Use my phone to drop off the truck and then low and behold, no key box! Spend 45 minutes on hold with Uhaul trying to figure out what to do, every other location is closed and finally give up and leave it there and plan to bring the keys back first thing in the morning. Unfortunately I had to work so my father takes the keys back right when they open and they tell us now, even though the receipt says I still have time before the truck is due, they say they want to charge me for the additional day. I NEVER complain because I understand life happens but this was beyond ridiculous and costly both monetarily and my time. I will never use Uhaul again! I was not even treated well by half the people I dealt with much less the service.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Colten W. le

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Great !!!

Aerianna M. le

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Super friendly, easy, awesome!!!

Jon W. le

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Randy and staff were great. Excellent customer service.

randall M. le

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Le client n'a pas laissé de commentaire.