Le client n'a pas laissé de commentaire.MARK L.
Customer Reviews for Trojan Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CLAUDIO C.
Le client n'a pas laissé de commentaire.Dennis G.
Le client n'a pas laissé de commentaire.Rita C.
Tried to drop off the UHAUL after hours and then once I finished the online drop off process, it asked to leave the keys in the drop off box but there wasn't a box at the location. There was a sticker on the window saying it was 24/7 UHAUL so I don't understand why it didn't have a drop off box for keysEsmeralda M.
Le client n'a pas laissé de commentaire.Oscar M.
Nothing guys there are very helpfulARMANDO C.
Le client n'a pas laissé de commentaire.GABRIEL P.
Great help and hooked me all upRhonda I.
Le client n'a pas laissé de commentaire.Jason L.
Tell your customers if you're going to charge them for gas. And make sure if you're going to let 3rd parties rent out your equipment that they at least know what they're doing.Stephanie M.
Great staff, surprising how clean and organized the location was! Very happy!!!JOSHUA H.
Very helpful crew BZALLANPAUL C.
Emmanuel was awesome!Jennifer K.
Le client n'a pas laissé de commentaire.RUBEN G.
Le client n'a pas laissé de commentaire.JESSE R.
Trojan storage rep was knowledgeable and friendly.JEFFREY M.
Very accommodating and friendly service. All my needs were met and they were considerate of changes in scheduling. ðŸ˜ŠKATHLEEN B.
The website should state that you cannot use the 24/7 option during business hoursRyan C.
I was not told able replacing the fuel, I believe that if aa customer is to replace fuel the the representative and the customer take a walk around and discuss the truck and policies. This was not done. In fact the amount of fuel that was stated was not in fact what was in the truck. If policy says replace fuel that is fine, but both parties should be on the same page. Trojan needs to be aware and not hand the keys over and say good byeKenneth R.
Le client n'a pas laissé de commentaire.Juan S.
Picking up the vehicle was mostly easy, but the check-in app failed to work. The manager had to check me in manually.MICHAEL KENNETH B.
Le client n'a pas laissé de commentaire.MONICA F.
Excellent service à la clientèle. This guy needs a promotion and raise!!!HECTOR C.
Excellent service à la clientèle.VERONICA S.
Great customer service, no need to change anything.Lillian C.
I didn't know , the milage was 73 cents a mile ? I should have rented a car . I don't make enough money to pay off the 1 000 dollars . I thought it was 250 $a week , so after we added it up , I wasn't expecting it to be over 1 500 $. I truly misunstood! I liked , that Emmanuel didn't give me a hard time , when I asked for the prince , he said the price wasn't accurate without milage but he said 500 $and something so I thought oh ok 250 $a weekcould pay that off but I couldn't be more wrong . When I got the Van in the back was dirty ,so I swept it out before I returned it ! I m afraid I will never rent a Van that long ever , unless I was homelessDonna H.
Staff very professional, understanding and worked with our difficult schedule. 20 Stars all the way if I could. Thank You Again Trojan StaffChristine M.
I was provided a pick up time of 8AM. Drove the 40 miles (which was unreasonable to begin with) to pick up the truck at 8AM and found out the pick up location opened at 10AM. Truck had snack wrappers and used masks in the cab.Jeffrey P.
Le client n'a pas laissé de commentaire.Mary C.
The service was awesome. These guys are on point. Emmanuel was friendly and efficient. Best experience yet and I've used Uhaul several times in the last year. The other spots suck.Abraham G.
The agent was THE BEST. He was professional, thorough, and paid excellent attention to detail. He educated me in the essentials of towing a trailer quickly, completely, and in easy to understand language. 5 stars!!!Michael B.
Le client n'a pas laissé de commentaire.Jewel T.
Courteous hard working and helpful people working there.Jessie G.
Nothing great place.Michael G.
The only issue was that when I reserved and pre-submitted my info the location was the UHaul Saviors Rd location. Next day I received a confirmation text stating my pickup location was on Eastman Rd. Anyway it worked out OK>Bart L.
Awesome serviceEmanuel G.
Le client n'a pas laissé de commentaire.Gary C.
Excellent service. Staff was friendly and easy to work with.Corinne F.
Never tell your customer that they will have the truck they want at the location they want or the time they want because it will never happen!!!JULIE C.
Great customer service!Marsyus H.
My pick up location was changed without a notification and the dolly I requested was not available at pick up. This made for a rocky start. However, the gentleman who helped us was really understanding and gave us moving blankets for free. He also allowed us to drop off the van 30 minutes late without charge. He made the experience better.COURTNEY P.
Le client n'a pas laissé de commentaire.Esmeralda M.
Le client n'a pas laissé de commentaire.Marylin H.
Very good customer serviceJason K.
Le client n'a pas laissé de commentaire.Virginia G.
Le client n'a pas laissé de commentaire.Walter W.
Le client n'a pas laissé de commentaire.johnisa K.
Very helpful staff, much appreciated in these trying times!Robert P.
This was the best experience we have ever had with U-haul. The staff Armando and Manuel were extremely kind and professional . Prices were upfront, no surprises. I will definitely be returning in the future and referring to all family and friends! Merci.denee A.
Le client n'a pas laissé de commentaire.Veronica T.
Le client n'a pas laissé de commentaire.Art P.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.Jonathon P.
Le client n'a pas laissé de commentaire.Jennifer R.
nice person at deskjohn T.
This place is great, staff is awesome and so helpful. I would highly recommend.Nicole S.
The guys were friendly and helpfulJohn C.
Le client n'a pas laissé de commentaire.Jonathan M.
Armando has the best customer service, he was awesome.Jeanette M.
Staff was very friendly and made the pick up and return quick and easy will definitely use this location for my next rental.Paul O.
Wear funny hats? Free rental trucks?Mark A.
Armando provided excellent customer serviceRossanna C.
I made a reservation a week before I had to take a much smaller trailer. Because of u hauls lack of caring, I had to make 2 trips instead of one costing me an extra day rental, 50 $extra in gas and more time. The dealer I rented this trailer from was great, u haul. Not so much, a week ahead reservation and u haul couldn't fulfill my needs, BS.Timothy S.
Le client n'a pas laissé de commentaire.Sara M.
Everything was really goodAustin F.
1) Increase parking area. There is just ONE parking spot (and one handicap spot) at this location! 2) Fix left hand tailgate pin latch on 5x9 trailer.Ralph S.
Le client n'a pas laissé de commentaire.brenda C.
No signage to show where to leave the keys.Leroy K.
Le client n'a pas laissé de commentaire.John R.
The drop off was okay there's no where to park so you just wait till someone opens up the gate.Alan G.
The employee who checked the Uhaul truck in was friendly and helpful. It was very easy to find this location.Jesse R.
Le client n'a pas laissé de commentaire.Clark D.
Le client n'a pas laissé de commentaire.Toni R.
Best rental experience we've ever had! Had to extend time and as long as we communicated w/them no problem. Didn't get charged for time not used.Michael K.
Great service.Thomas H.
Nothing realLyPhillip K.
Le client n'a pas laissé de commentaire.hannah R.
The two gentlemen that tended to me were cordial, knowledgeable and extremely pleasant to speak with!!Dominic M.
This is not an actual Uhaul location, it's an SMALL on the corner car maintenance place.charles W.
Nothing, all is well.Robert S.
Le client n'a pas laissé de commentaire.Liz S.
I just needed and rented a U-Haul truck from the Trojan Storage location for the day. Luis Meza, with Trojan Storage, was friendly, very helpful and professional with the whole process, thank you!Angela L.
The team at Trojan Storage went above and beyond to support me in my difficult move. I would change nothing, they treated me with respect and assisted me in every way possible.PHILIP S.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.Robert N.
Your availability is great and very courteous staffsReynaldo S.
Le client n'a pas laissé de commentaire.Ruby K.
Le client n'a pas laissé de commentaire.Greg V.
Le client n'a pas laissé de commentaire.Daniel M.
Very friendly and helpful staff.Mona J.
God serviceRicardo S.
Le client n'a pas laissé de commentaire.James P.
Very Professional and helpful. Had the truck waiting for mw to pick up. Staff was knowledgeable and friendly.Edmund L.
I booked a truck through the uhaul office on Thompson Blvd in Ventura. I was assured they had a truck for me at the time needed. When your rep called and informed me that somehow in your system I was suddenly going to have to drive 35 miles round trip out of my way to get the truck, I was not pleased. The location in Oxnard is a storage company with only one person on duty. There were several people ahead of me doing storage businesss so it took about, or maybe just over a half an hour to get to me and do the paperwork. This resulted in me getting to my destination very late. When a vehicle is booked make it a firm booking and not subject to the whims of somebody somewhere that doesn't even see the customer. When I called in the â€œtrafficâ€ people were less than helpful, but it seems to be all they could do within your system. Your system needs to be better. The gas gauge read a â€œfatâ€ quarter tank and was recorded in your system as being 3/8 tank. At 33 gallons for a tank that's 15 $+ worth of gasoline that I was cheated out of.bob L.
Guys were fantastic! Highly service orientated and friendly.Rick H.
Le client n'a pas laissé de commentaire.ERIC S.
Le client n'a pas laissé de commentaire.LILI S.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Jessica M.