Great Customer services! I will rent again in this location!
BRENDA P
Customer Reviews for Tropical Multi Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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He added on the insurance without asking us when I had denied it online. I want my 15 dollars back
ZACHARY BRien
EMILIO MI initially rented at another location. When I arrived there I was asked if I received a call from uHaul . The vehicle I rented was out of service as the keys were locked inside. I never received that notification. I spent time at that site and then moved to a different dealer. I was renting to support a neighborhood food drive. Your communication failures affected the start of the food drive.
Bernie BDon’t add extra charge and services fee without asking I denied the insurance at the time of reservation on purpose because I didn’t want it and I didn’t need it but I was charged anyway I noticed when I arrived to Indiana
EDWIN TThe whole process was easy and quick, despite there being multiple dropoffs and pickups at the time. I am very sorry for the damage caused during my time with the vehicle
Raymond HThis dealer has large selection of equipment and fast service. I've used U-Haul many times over the years moving from state to state and locally with no problems.
Gary GVery polite and responsive service was rendered. A+++ service!
David WNeed a Jack to be installed on the tongue of the trailer. It is heavy. I almost pulled my back out.
WILLIAM HN/a
JUAN PVery friendly and professional service
Mario LVehicle had a small sent of cannabis. But overall clean, so it wasn't a bother.
CHRISTIAN Vno comment
ASHOK BGood customer service
ROSA PAC didnt work, and they charged me for gas when I gave back the truck with the same amount of gas I received it with.
Diego PThe gentleman at drop off was friendly and engaging. Made a fast smooth drop off
SEAN AMore or less a driveway to park your U-Haul. Took them over 12+ hours to check my rental back in. Not professional to me
karla jRepresentative was very knowledgeable and helpful.
Cleaston DGod bless you all! Thanks
Zoraida CI was unable to rent a dolly.
JEFFREY Csomeone could have let us know that we'd get charged 75 if I forgot to get gas. There was only a quarter tank in it when I picked it up.
Charles CI forgot my gun sep 24 in the pickup truck my weapon
XAVIER LOur reservation was switch from one location to this location because the other one didn't have the size truck we needed. I never add coverage to my reservation because we don't need it. My husband has drove Commercial work truck for a living. When they switched it over this location decided to add the coverage without me knowing & my husband didn't notice it at the time of pick up. We had to keep the uhaul for a extra 4 days because the house wasn't ready & was charged $75 for a coverage we never asked for.
Chad BTEAM WORK WITH ME ON EXTENTED DAYS THANKS
Idoel CNever stepped into the office so I don't know if it was clean . The staff was understanding
DOROTHY FTruck pick up was ok. They didn't have the 15feet truck that I needed so I had to "upgrade at no charge" to the 20feet truck. The lady that gave me the upgrade on the phone said "we'll upgrade you to a 20feet truck free of charge and we'll give you 50 extra miles free and an extra day with the truck if you need it". Ended up with a 331 $ charge in my card somehow. Contacting corporate about this. Very sketchy people.
MARIA LIt was not clear in any paperwork that if I did not pick up the truck within 30 minutes of my appointment time it would be given away. I was in line waiting for 30 minutes when I received a phone call telling me that my order would be cancelled since I did not pick up the truck in the system yet. I also chose a dealer location and had my location changed a day prior to this sketchy location. Thank goodness my husband was with me otherwise I would have been uncomfortably nervous.
TRACI KReturned truck Friday night so I need credit back for extra day rental
Kathy DNothing, paper was ready, had a wonderful man to help load car hauler on truck and when we brought it back he was there to help take it off. Everything was fast!! And easy.
DAVID CNothing to change at the moment. Service was impeccable.
SONJA TService was friendly. The trailer was very rough ride. Bounced a lot.
GARY RIt was perfect
William EThey were slow and late for getting equipment. Over estimated fuel on the contract and understated mileage. If I had not taken a picture before I left I would have been paying more. Drop off location commented it was the worst he ever seen.
CARVER MThis experience renting at Uhaul was to the point and not feeling pressured for a upsell like at a location before elsewhere.. Truck was clean and I'm very pleased with this location in Haines City overall. Merci.
Britney RService was great, dropped off the truck, we inspected it together. You said everything was great and have a good day.
Walter BNot a thing, the two gentlemen we're fantastic!
BILL MPlease provide a water fountain for customers.
Franklyn MMake sure they have the equipment you order
Jorge VFirst of all the location that I was to pick up the truck was changed to another location 6 miles away. When I arrived at the location the place was not well maintained and the 15' truck was not in operable condition therefore I had to take a bigger truck. I paid for miles driven when the location for the pickup was changed.
Andrew MThe passenger door was broken and couldnt open. The check engine light was on. The uhaul shock uncontrollably and made a horrible noise. I was also charged for more miles than what I actually used. They were very unprofessional never provided me with any paperwork when renting the truck nor when returning the truck. I will never return to this location and will likely never rent a uhaul again for future needs.
Alicia VTropical Multi Services LLC 39 N 11th St Haines City FL 33844 Dropped off U-Haul truck on time, clean, under mileage allowed and with more gas than I was given. Representative at location met me in the parking lot before l finished parking, asked for keys to the truck and insisted that I would only get a emailed receipt within 15 minutes. He quickly motioned for another individual not wearing U-Haul attire to take the truck from this area. I didn't even get the chance to document that the truck was returned in the same condition that I received it. After 2 hours went by I called to get the receipt and the same person answered from the location and now stated that the receipt will be delayed due to things out of his control. A day and a half later I received a receipt with a $289 additional charge for going over mileage. Scam and fraudulent charge is what this is. Currently waiting for this to be investigated and false charges removed.
Kerstien PThe please look like destroyed
Lewis GExactly as described.
Jose VVery professional people
Enrique CGreat service, these guys were fast and made upgrading a larger truck easy. It's a small location (like many uHaul locations) but they are very attentive to guest parking and the placement of the vehicles so that everything runs smoothly and no one is blocked.
Corie CExcellent service, wonderful guys they help me and explain everything good 👍 😀
eliashim cExcelent service
JOSE A