Customer Reviews for TRU Country & Garden Depot
(Concessionnaire U-Haul dans le voisinage)

725 évaluations

5736 County Rd 29   Almonte, ON K0A1A0
(@ Hwy 15)

(613) 256-7682

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h30 am à 7h pm

Services dans cet établissement :

Pour nous contacter

(613) 256-7682

5736 County Rd 29
Almonte, ON K0A1A0
(@ Hwy 15)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h30 am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Super high quality service at this location , all team members are very efficient , friendly and knowledgeable. Definitely recommending to friends and family! Well done !!

Lisa N. 
Évaluation :
2

Provide staff with indoor workstation, proper computer equipment and training. Make sure hitch safety chains have rubber retaining clips for the hooks.

David B. 
Évaluation :
5

The helpful of the staff to conform we had the right trailer size, what a pleasure to deal with them. Even dropping it off

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay J. 
Évaluation :
5

Trailer was dirty and full of sticks and branches.

Craig P. 
Évaluation :
4

We booked our uhaul over 2 wks in advance, for 8am. When we tried to confirm this reservation, the pick up time was changed to 3:pm! This was totally unacceptable & inconvenient for us. Uhaul told us there was nothing they could do. Unbelievable! Incredibly bad service. The man in Almonte did try to encourage the renter before us to return the uhaul asap . We appreciated his effort - but are very upset with uhaul booking.

Guy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

Truck given to wrong person. When rented for 7 am was only available at 2pm. Was suppose to have equipment to transport boxes. Not inside truck. Had to go to another location 30 km.

Jean-Francois D. 
Évaluation :
5

Great experience! The 2 attendant's who assisted us in pick up and drop off were super. In addition to helping us, they served customers at the gas pumps all while maintaining their composure and friendly service. This was our first rental with Uhaul and we will use this location again.

JayandKim C. 
Évaluation :
5

The people I dealt with were very nice and efficient. Pick up and return were easy.

Michelle T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Keep doing what you are doing Very friendly staff !

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

I was late getting the trailer back and they were a great and very understanding. Excellent service throughout the whole experience.

William G. 
Évaluation :
4

There was a little confusion in the billing but this was straightened out right away. Great work Blair ! Very convenient having Uhaul nearby.

greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
4

The van was clean on the outside but needed a good sweeping on the inside.

KEITH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

The cap for the coolant was sitting on top of the container under the hood and not screwed on. Had this not have been noticed the coolant likely would have leaked out and the truck overheat during the move.

Sandra H. 
Évaluation :
5

This is the second time I've received a van with barely an 1/8th of gas left in it. It is super inconvenient and annoying

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen G. 
Évaluation :
4

I need someone to phone me asap. I was quoted $20 for the trailer and I was billed double that on my credit card. Please refund my money.

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard L. 
Évaluation :
3

I rent the Van. It is four season tires , not snow tires on the van. It is not good on county road and stop by snow after load. I purchase the one day insurance from U-Haul , I called the U-haul , they did not have the service. I am CAA member , CAA does not have service for U-haul. I wait 2 hours, a neighbor used his tractor to pull it out If you are moving in winter, better to find a good driver, I chose the small van in U-haul , but I really drive the big van , my experience is not good enough to drive in winter.

JING J. 
Évaluation :
5

We had something come up and called at the last minute, so were very happy to be accommodated. The staff we had to deal with were very pleasant to deal with, even though we hit a rush at the gas pumps!

Kenneth A. 
Évaluation :
5

Not a thing

Darrin B. 
Évaluation :
5

I'm sure this location is great but this is not where I was asked to drop the truck off. I have never been to this location I'm sure it's amazing! But I do not know for sure!

Jon R. 
Évaluation :
5

Good people. Enjoy working with the staff there

BILL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom J. 
Évaluation :
1

They gave me a truck that was iced over and then the windshield wiper broke on the driver's side while on the highway during a snowstorm. The vehicle was unsafe to drive as the owner did not remove the ice for me. This almost caused multiple accidents. I then had to double back to Ottawa to have the truck fixed, causing me to go over my mileage, add more gas to the truck and forcing me to pay my movers an extra 2 hours to sit around and wait for me. Moreover I had to buy windshield washer fluid as it was empty, costing me more money once again. This was a horrendous experience with uHaul.

Pier-Alexandre M. 
Évaluation :
5

We've dropped off at this location twice and they are very professional. Would definitely use their services again.

Remi L. 
Évaluation :
5

The air bag indicator was broken. The 12 volt connector on passenger side was missing cover. Pieces of cardboard all over truck. Discarded mask on truck floor.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne L. 
Évaluation :
3

Area to park trucks was muddy, should be paved.

Leonard P. 
Évaluation :
5

Vibration in rear wheels

BILL L. 
Évaluation :
4

Only complaint was the online check in for the mileage and condition of the truck wouldn't take the requested picture.

AARON J. 
Évaluation :
4

They need more wood chips … it is a mud pit and very dirty in front of the trailers

Christopher B. 
Évaluation :
5

The gentleman that served me was very polite and helpful.

Andrea A. 
Évaluation :
5

The trailer I had reserved the week before for an eight day rental did not have functioning lights. The agent gave me an upgrade at the same price to get me on the road quickly. He got me hooked up and away within 15 minutes. It served my needs perfectly

paul L. 
Évaluation :
1

Poor customer service from U-Haul regarding pickup.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen G. 
Évaluation :
5

The guy was very nice, but not very knowledgeable, He only gave me a $100 refund because I told him I had given $100 deposit, I got a uhaul statement saying my refund was $125 but he did t know that But he was very very nice.

DOREEN A. 
Évaluation :
3

The lights didn't work on trailer rented. After hooking up and starting to leave. Had to switch and get another trailer, witch was bigger and heavier. Didn't want that one cause transmission on old truck drive weak. And was stopped on way back with load on by OPP cause on back of truck what was caring to officer wasnt secure enough. Also the officer mentioned about uhaul trailer tires were pretty wore out. Pointing out one on left hand side almost bald. Told me to tell dealer rented from. I was in a rush when brought back so didn't get to share with uhaul dealership.

Rebecca P. 
Évaluation :
5

The attendant was very friendly, professional & helpful. Appreciate that. Will be renting in the future for sure!!! Our experience in dealing with Home Depot rental was a bad experience. The UHAUL company is so much better than them any day. Merci.

Laurie I. 
Évaluation :
5

Great experience here!

Tavis J. 
Évaluation :
1

I had a confirmed registration at the Bait Casters location near Carleton Place, but I when I arrived, I was told the trailer wasn't available and had to drive a long distance to the Almonte uhaul location to get a trailer.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
3

This is a comment for U-Haul and not this particular dealer. I was NOT impressed when my pick up location was changed - I was not advised and was not even aware that this happened. It caused a significant delay to my live plans AND I ended up over the allowed mileage which resulted in an additional charge!!! Not impressed at all.

Glenda T. 
Évaluation :
5

Your support of rural dealers is horrific! I can't tell you how many times I reserve a vehicle from my local place only to get an email and call from another rep telling me that my reservation was cancelled but rebooked at another location 45 minutes away. FIGURE OUT YOUR DEALER RELATIONS BECAUSE YOUR CUSTOMERS ARE STUCK IN THE MIDDLE.

David D. 
Évaluation :
1

I reserved a trailer for 7:30pm and arrived to find the location closed! Spent 40 mins on the phone and spoke to 3 different agents before one was helpful enough to help me make this reservation for 7am the next morning. The problem was I need to be loaded up and gone by 6:30am. All of this made me 1,5 hrs late for my appointment which is unacceptable. Was offered a $50 compensation sent to a different automated systems which after waiting for 10 more mins nobody picked up, no acknowledgement of being on hold, just blank empty phone line, so I hung up. Very frustrated with my U-haul experience!!

MICHELA S. 
Évaluation :
3

The van was low on case and the battery died + the interior had coffee stains!

Douglas G. 
Évaluation :
2

Unfortunately I was double charged for my rental. I have been trying to get a refund from u-haul for the mistake but no luck so far.

Mark G. 
Évaluation :
3

Help with the hookup and safety check, but you only had one staff on hand so I understand. I knew what I was doing but many don't.

Arthur S. 
Évaluation :
5

Rien

Ernst G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON H. 
Évaluation :
5

Great experience

Todd O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL L. 
Évaluation :
5

Very excellent service easy fast loved the experience

lynn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Rental process was quick and simple.

BRIAN S. 
Évaluation :
5

Service provider was courteous and professional.

LARRY O. 
Évaluation :
5

Really kind staff (Ryan) he explained the trailer install to me and helped me install it. Really impressed with the hands on service!

Jackie M. 
Évaluation :
5

The trailer could use a hand crank jack to raise at 250 pounds it more than one person can handle . Other than that excellent trailer to haul , 

dave M. 
Évaluation :
1

Tail light not working, extremely low tire pressure and lock for hitch ball was seized and wouldn't turn more than half way. The guys working there are not only responsible for u haul but also pump gas and fill propane. To much to handle for a single employee!!

Ryan R. 
Évaluation :
3

Personnel was too busy pumping gas to help so I disconnected trailer, put it into the spot he showed me and left.

John U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glen G. 
Évaluation :
4

The location is not well marked and was not easy to find, the worker was well informed as to the pick up process.

Alice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H. 
Évaluation :
4

Very helpful when i found i had under estimated my move and were able to extend my booking.

David W. 
Évaluation :
5

I am not sure very convenient and service was great at pick up. What I did not understand is that I was quoted 30 for the day no other costs were discussed. Then I get the bill and it is over 500.00. Maybe explaining all information so the person has the right cost at the onset. Alice-Anne

alice anne P. 
Évaluation :
4

Nothing.

Carolyne L. 
Évaluation :
5

Very happy. Truck was clean and ran very well.

BILL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen G. 
Évaluation :
5

Keep doing what your doing. It was a positive friendly customer experience. Merci.

Peter Halliday M. 
Évaluation :
4

I could not find the drop box for the keys anywhere. I spent 10-15 minutes looking and Eventually someone should up to work early and took the keys.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

Easy access and egress. Close to home,Carleton Place. Price for the 5x8 cargo trailor is great and prompts continued re-use. Merci.

Malcolm T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
5

Location location

glen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie C. 
Évaluation :
5

Options for non-smoking designated vehicles would be ideal.

Reinhard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc J. 
Évaluation :
5

Great location, excellent staff.

Michael K. 
Évaluation :
3

Reservation was not correct when picking up trailer despite uhaul website confirming details and online preregistration completed. Charged for larger trailer (picked up 5x8 cargo trailer as per order but charged 6x8). Tried to talk to owner and confirming what we were charged but he he also runs a gas bar from the same location and was told after a brief conversation "I have to go I have 3 cars waiting for gas".

Mike L. 
Évaluation :
5

Extremely easy to do. Super friendly and helpful staff. Always a pleasure to deal with.

Roger C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabreil J. 
Évaluation :
5

Excellent customer service. Very friendly staff. Extremely helpful.

Jeff S. 
Évaluation :
4

Not crazy about the online booking so I always call to make a reservation

glen G. 
Évaluation :
1

Returned the truck to the Almonte location, yes it's a holiday so the place is closed, however the key drop box is nowhere to be found so the key got tossed over the fence! So hey UHaul give me a call if your looking for your stupid key.

Kyle C. 
Évaluation :
5

The entire experience was painless and Mark was both professional and helpful. I highly recommend this location.

Randall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
1

I was charged twice and a total of $165 dollars was taken out of my account! I returned it early and didn't get the dollys I booked and was still charged almost $200! I have never paid this much for a uhaul and am VERY pissed off with the service I received. I want my money back and will be calling head office. This is a fucking joke. I'd be hoping someone contacts me regarding this or I will be posting this publicly and will make sure to warn others not to use this service.

Brianna R. 
Non les évaluations ont été soumises pour cet établissement.

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