Évaluations des clients True Blue Carwash

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de True Blue Carwash

Cote générale :

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Mark W.
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Le client n'a pas laissé de commentaire.

Naim K.
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Confusing as they told me this is the wrong location even listed in the paper.. he claims the system doesn't show the order.. not sure where the problem..

craig F.
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Good experience, new clean cargo van.

Amanda D.
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No conceivable improvement could be made.

YEONSU Y.
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Le client n'a pas laissé de commentaire.

Daniel B.
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The cab of the truck was not cleaned out, there were items from the previous owner still in the cab. The interior was filthy and the windshield was very dirty, bordering on unsafe to drive in sunny conditions. The attendant didn't know that a cart was already in the back of the truck and instructed me to take one from the "collection".

Eric L.
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Le client n'a pas laissé de commentaire.

pengxiang X.
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Le client n'a pas laissé de commentaire.

Scott S.
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Ensure male employee wears a mask. Was a small office and male employee not wearing mask during Covid restrictions. “Mask” sign clearly visible on doorway to office, although employee chose not to wear ????

diego P.
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Poor poor poor service

Jun G.
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Le client n'a pas laissé de commentaire.

Jan J.
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This rating survey is flawed.

Shashwat P.
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Le client n'a pas laissé de commentaire.

pritpal C.
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Le client n'a pas laissé de commentaire.

Lisa H.
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Le client n'a pas laissé de commentaire.

Wairimu N.
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The driver's door was faulty, there was a dent on the passenger side, the engine light went on while utilizing the vehicle, attendant entered incorrect gas information on the system which resulted to extra charges. Called to verify the EZ fuel sales -attendant was to return call, it's more than 24hrs later no call back.

Michelle N.
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There were parts left in the cab from a previous rental. They should check over their vehicles more closely to ensure that this doesn't happen.

Michelle N.
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The equipment we reserved was not available. We ended up with a smaller size truck and had to make more trips.

Benjamin C.
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This was my second 26ft uhaul truck multi day rental this week and by far insuperior to the first rental. My preffered location was changed a few days before pick up to one across the other side of Winnipeg. Not a problem, I understand the Uhaul system, but when I arrived at 'guaranteed' location I was advised that a 26ft was not available and I had to go to a dealer that was back across the other side of the city. In traffic, this was 45 minutes away. When I arrived at this location I was very pleased that there were two 26ft trucks in the parking lot! Check in was great and the agent was friendly. However....... the previous renter had left the truck with only a 1/4 tank of gas. This is where I become confused and ultimately disappointed with the uhaul service. The agent advised me that the previous renter had returned the truck with only a 1/4 tank of fuel, and had subsequently been charged $1.30 a litre for gas and a $30 admin fee for the inconvenience. But the truck I rented was still at a 1/4 tank!? If the previous customer paid heavily for bringing back the truck with less than the required amount, shouldn't the dealer have used these funds to fill the truck? The knock on effect to this lasted my entire rental as I now had to drive 400km approx and calculate the gas level just right to ensure that i only left the truck with a quarter tank at drop off. (Passing the issue and buck onto the next renter) Driving overnight through Northwest Ontario is not the time to be messing around with low fuel levels and so I lost out in this situation, because even with the fancy uhaul fuel calculator that I'm directed to use EVERYWHERE in the truck, I still returned it with a half tank and uhaul unfairly gains profit and fuel. Due to my location, I wil have no choice but to use uhaul again, but I am not a fan or an advocate for your business. Good day.

Dharmik P.
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The person at counter was so friendly and was able to pickup Cargo Van in just less than 15 minutes. I liked the customer service. Keep it up guys👍🏻

ZHENG C.
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N/A

William H.
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Tough to find but otherwise no issue.

Nathan P.
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Le client n'a pas laissé de commentaire.

Sheila A.
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Le client n'a pas laissé de commentaire.

Jesse H.
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Friendly Staff :)

Albert T.
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the 10 foot truck a little rough but maybe expected. Over all no complaints

Inderpal S.
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All good , just need more employees in one location to assist more cx fastly and swiftly

Rob F.
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Although I have rented a 4x8 trailer from Uhaul before, and received help, I was not asked if I needed assistance to hook up the trailer and test the lights this time. Hard to check if the brake lights when your by yourself. I had to go back and ask for help checking the lights once I was hooked up.

Joseph G.
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The customer service agent had no idea what to do when i returned the trailer. She said everything was okay but afterwards i received an invoice for extra day charge. I called them back and asked why, she said her mistake and will refund. That has still not happened and im very upset over their lack of service and no one there will help and explain why i still have not been refunded. Very poor representation of uhaul.

Ana P.
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Le client n'a pas laissé de commentaire.

Cole B.
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Le client n'a pas laissé de commentaire.

franke P.
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Le client n'a pas laissé de commentaire.

Hiren N.
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The agency representative was rude and gave old equipment.

Ray N.
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Always a great experience at this location!

William Y.
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Le client n'a pas laissé de commentaire.

Dale O.
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Very very disappointed From beginning to end After waiting almost an hour they gave us the wrong size trailer, had to drive back for the correct size which took another 45mins Then online it says we are allowed to pay by cash or debit if we left a damage deposit That is not true They would not except either Then it took us to wait in line to return the unit I ended up being late for work We stood outside in line for over an hour and a half I will never use u haul again or recommend anyone use One of the worst experiences from beginning to end

Francisco G.
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I requested a 15' truck for the saturday @8:00 am (with more than a week in advance, and also confirmed over the phone) and they called me one day before the useday and change my truck size (10') and to another hour (6:00pm). So, I kindly request (according with the U-haul page) a reimbursement of $50 because of the change made to my request.

Leonardo B.
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I have reserved two dollys, one for furniture and the regular one. The flat one for furniture was with a well broken. There was no other available. I have to use that one. Furthermore, I have reserved 30 blanket and I didn't receive it. I request them to correct it in my other and refund me, but I didn't receive any return after 3 days.

Shah Syfuzzaman T.
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Le client n'a pas laissé de commentaire.

Bill H.
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you missed the point with this survey about the locations. The overall experience with U-Haul itself was awful. Changes, poor communication, people calling 5 times, other locations unable to help. U-haul, online and on the phone is terrible.

rickey L.
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Le client n'a pas laissé de commentaire.

Inna A.
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Le client n'a pas laissé de commentaire.

Damber K.
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Le client n'a pas laissé de commentaire.

Brent B.
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Mobile pickup/dropoff is useless as their lock boxes are broken so after completing the mobile process you then need to stand in line inside a car wash (yes inside aka bring your swimsuit) in order to get your key or give it back. Lines are long because staff doesn't know how to work the computer. I thought I was watching an SNL skit. AVOID THIS LOCATION.

gadi B.
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Le client n'a pas laissé de commentaire.

MELVIN L.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

Rochelle E.
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I ordered one furniture dolly when I placed my order online. When I picked the truck up I had signed electronically then somehow when I got my receipt there was an added charge of a utility dolly. I drove away moy tsalozo g I had to take the furniture dolly myself (I left the Ugaul dealer with no dolly). When I returned the Uhaul, I explained to the girl I was charged for not one but two dollies. She then said she couldn't do anything and would talk to someon about it. I told her I had left with no dollies and asked if she could remove both or at least the the charge of the utility dolly, which I never ordered. I was still charged for both. The website is tricky to navigate. It includes random additional costs that you have to manually click on and remove. UHaul- you are underhanded assholes. Squeeze some more pennies out of frantic movers, why don't you.

RUDOLF P.
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Le client n'a pas laissé de commentaire.

Andrew D.
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We arrived just after 8:00 am and waited 45 min. for 1 drop-off and 2 rentals. How can it take that long? People also drive in to wash their cars and cut in line in order to get change. All very annoying! Check-in could be much smoother but the rest was great.

Anurag R.
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I filled the gas before leaving but they still charged me $16 extra which is a rip off

Mark E.
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Le client n'a pas laissé de commentaire.

Rey M.
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continue to be a good costumer service

lisstte H.
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This location have friendly and helpful staff. Always willing to help and great customer service

Kirsten D.
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Le client n'a pas laissé de commentaire.

Vesna V.
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Le client n'a pas laissé de commentaire.

Khaled A.
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Le client n'a pas laissé de commentaire.

DANIEL K.
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Le client n'a pas laissé de commentaire.

RENE G.
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Le client n'a pas laissé de commentaire.

Jesse W.
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We had a uhal booked months in advance for a 20' truck and when we went to pick it up at the Century location we were told the truck was not there. At that moment I looked online and it said 6 other locations had trucks available, but that was false as we were told they had none. After calling the uhal helpline they found us one truck that was smaller. We had this day planned with movers and helpers so we took the truck and they gave us a small mileage discount which was not much. My comment for uhal to help improve would be to update your online inventory and make sure that there is a truck available for appointments. It delayed our time and we ended up spending more due to the smaller truck having to make several trips across Winnipeg.

Mohamed A.
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Le client n'a pas laissé de commentaire.

Danai M.
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Le client n'a pas laissé de commentaire.

Jerry T.
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Other than getting charged for 6 days rental but only used it for 1 day it was good. Area manager corrected this error but caused me a few hours of anxiety. All is good now, just waiting for my MasterCard to get credited back $167.00

Cathy B.
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The pick up location seemed to have no knowledge of the reservation and charged double from the pre-pay. The UHaul customer service on the telephone however were excellent.

Adam V.
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Le client n'a pas laissé de commentaire.

Gurukumar S.
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Keep it same, system working well

Donald S.
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The location is hectic. With COVID people are waiting in line in the car wash itself. The directions on the office door indicates only two people in the office at one time. There were more than two people in the office and appeared to be either other workers or acquaintances of an employee. We weren't sure if and when to enter. Seemed like U-haul was secondary to the other businesses run there. The unit itself wasn't terrible. Believe it needs maintenance though. No washer fluid and gear changes were rough. Have previously used U -haul services at their main location on route 90. That location was preferable, much better organized and professional.

Camille C.
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It is a moving van so I didn't expect it to be clean but it was really dusty inside. I was moving things to give to charity but if I was keeping them and had to clean them after the van I would have been upset. The gentleman at the location was great! It fast and easy to pick up so I gave him the above average rating not uhaul! Then on top of that I was charged for a dent I never made by head office not this location. It is being reversed now but seriously took up my time during a move in which I was super busy. Not sure if I would recommend uhaul at this point.

MATTHEW O.
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Le client n'a pas laissé de commentaire.

Libby V.
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Le client n'a pas laissé de commentaire.

Susan M.
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Le client n'a pas laissé de commentaire.

Ronakkumar P.
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I had to wait 45 min to pick up my vehicle plus I made reservation for full day almost 1 month ago still they gave truck for only 5 hours so I had rent Another vehicle from different company. I will never rent with U haul again. Poor customer service and rude staff.

Mohammad Iqbal H.
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Le client n'a pas laissé de commentaire.

Alejandro P.
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Person who was in charge was extremely rude and didn't care about anything, when I said I had an email indicating I had a reservation from 9.30 to 3.30 pm, he gave me a paper until 3 pm and he said "30 minutes are nothing"

Bruce C.
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Le client n'a pas laissé de commentaire.

Ryan C.
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Le client n'a pas laissé de commentaire.

Mike V.
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Le client n'a pas laissé de commentaire.

Danny G.
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Le client n'a pas laissé de commentaire.

Muhammad Q.
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Good Customer Service and Friendly Staff.

Michael R.
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Everything was good, Only Exception, If You Could Add Cruise Control , Would Be A Definite Improvement Thank You

QI L.
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Le client n'a pas laissé de commentaire.

DAMMIKA A.
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Nice friendly service.

Jesse E.
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Le client n'a pas laissé de commentaire.

SYLVIA M.
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van was mechanically sound of course, but the inside was dirty. The attendant was not well informed, I asked him to list an additional driver and he actually told me it was not necessary have an additional driver on record for them to be an authorised driver of the rented van. The van had a dent on the left side yet the attendant had assured us the van was intact, I am lucky I am in the habit of checking the vehicle before signing it out. This is below Uhaul standards. I have been to Uhaul on Century and Waverly, excellent service at both locations. Uhaul has great service and I will continue to be a customer, it is my hope the Pembina neighbourhood store can receive some assistance, in order to lift their performance to the Uhaul standard.

Leanne Y.
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Le client n'a pas laissé de commentaire.

Kathleen P.
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It would be great if it was explained that half the charges are essentially a deposit. When I did a quote it was $50, then when I go to pick up it's $115. But once I returned it, final bill is only $61, which is in line with the original quote

Charles M H.
Évaluation :

Very friendly and good customer service. Good Job.

Ernest U.
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There was a language barrier with the person manning the station. That made it somewhat difficult. But the biggest hassle is the online booking: confusing, especially regarding payment and credit card info, and much too complex for cellular device. Moreover, when we have already submitted credit card payment iinformation why is it necessary to submit the card for payment again? It seemed like we were being asked to pay twice. In fact, at first the transaction showed double, then for some reason corrected itself. This needs to be improved and clarified.

matthew P.
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Le client n'a pas laissé de commentaire.

matthew P.
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Nothing.

Hyun K.
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Le client n'a pas laissé de commentaire.

MERON W.
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Le client n'a pas laissé de commentaire.

Peter C.
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They need second staff member. Especially at 5:00 on a friday, i waited 30 minutes to drop off keys.

AMARJIT D.
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Le client n'a pas laissé de commentaire.

Marian K.
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Le client n'a pas laissé de commentaire.

Maria K.
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Le client n'a pas laissé de commentaire.

WAGEH M.
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Le client n'a pas laissé de commentaire.

Stephanie B.
Évaluation :

Very disassatifying, adding extra charges every second day, saying the rentals weren't returned on the proper day when they were!!! Ready to press fraudulent charges against them. Been an absolutely horrible experience, would never recommend this location to anyone, unless you want tons of charges to you card ??!!!

oluwaseyi A.
Évaluation :

I am pleased with the services rendered and the representative was highly professional and helpful.

Brad L.
Évaluation :

Was fine experience

Non reviews have been submitted for this location.

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