It was very professional and quick and it didn’t break my bank it was a good experience
William A
Customer Reviews for True Value Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Do not slip in an $8 charge for unnecessary insurance. I was not informed this would be added. I found out when I received my receipt.
bill dI actually started the rental process at Blackfoot Baits. She was excellent and as it turned out I had to pick up my trailer at True value. My pick up process was smooth and I was gone in a timely manner.
Sean GVery pleasant, professional employee. He was very helpful
Sheila CThe trailer lights did not work. After playing around and finding out the short pig tail attached to the trailer was messed up and having to stretch out my vehicle wiring to the max to make it work. I then ran into some highway trouble being a fatality on the road it was closed and I had returned the trailer 2 days late. They then charged me for 5 hours extra days which totaled more than the total rental of the trailer. Never again will I ever rent another piece of junk trailer and be charged more than double for it when I drop it off. I failed to mention I waited and waited at the pick up spot for the gentlemen for over 2 hours. I actually left and went back and waited yet another hour. Never again!
Randy LTruck was much larger then originally ordered
Roman PCan't think of anything more helpful. I was a little late on returning as it took longer to unload than I anticipated, but the person at the drop off waited for me for which I was grateful. Merci.
Tom CKeep up the great place!!
Andrew KVENDOR WAS OUT;LEFT KEY WITH ONSITE PERSONNEL AND CHATTERED UHAUL TRUCK WAS DROPPED OFF.
Kevin KThere was a problem with my rental when I got there. Uhaul had changed locations and times for picking up the unit in question and that would not have worked for me. It was discovered that the unit was available but rented for collection later in the day and therefore was considered "not available" and switched for another unit. After calling reservations we were able to take the truck because we were only using it for a few hours. I hope for continued work to make the reservation process more efficient but I'm happy with the outcome. The Uhaul representative was very accomodating.
Finlandia CCheck mileage rates on your web site does not match what you charge. Web rate 0,79 per and I was charged 1,17 per k
John SLocation was ok: clean but not inviting. No one on site. Instructions scribbled on various notes posted to a locked door and were vague. A guy drive in, said leave the trailer there, and drove away. Seemed to be a dodgy operation. :-/
George GOwner is incredibly rude and unprofessional. He will hang up on you and let your calls bounce if you attempt to call if he doesn't want to deal with issues regarding your rental. I cannot in good faith recommend that anyone uses this location unless they fully expect childish behaviour from a grown adult.
Nickolas RLa personne qui recevait notre retour de camion n'était pas présente. Mais un ami nous a accueilli courtoisement. Aucune vérification du véhicule faite avec nous.
Chantal DI believe it was either Dan /Dave that owned the place He was such a nice man !
Garth FDidn't catch the fellow's name, but he was very helpful and friendly. Much appreciated after a nearly 2000 km move. Merci.
Gregory PThe trailer door lift mechanism was extremely rusty, and hard to move. 4 hours from our final destination in Toronto , it jammed and we were unable to close the door. We had to call in for service, which wasn't available I t'il the next morning. Therefore we had to spend the night at a hotel in a north Bay, Ontario. Also the tires on the trailer were not inflated correctly , and caused a lot of wobbling on the highway. I will be looking for some compensation due to all These issues with our trailer rental
Pia JGreat friendly service and equipment was in good shape
James BDon’t tell customers that a trailer is going to be at your location when it wasn’t
Lorissa PVery convenient and super helpful.....assistance was provided with everything!!!
Sarah BWe had a great experience. Everything was as planned, on time, and their rep helped us to set up and make sure everything was in good working order! Very friendly and overall great experience.
shelby eExcellent service and equipment
Leon GThe uhaul guy was ansolutly insane un professional. He didn't show up for pick up, swore and screamed on the phone; it was absolutely insane! Trailer was beat up badly, door latch to keep it open bent and didn't work. bent lock and door latch not lined up. bent broken wheel wells. pulled like a lead anchor.
Joe MTrue Value and Andrew were excellent. My problem is the whole experience booking on line 3 months prior and not having a trailer for me is a joke. Also stressed me up and if not for another uhaul rep locally giving me a heads up to call days in advance I would of been screwed
Silvio PEquipment looked in good condition. We picked it up and then experienced problems. The running lights stopped working. We called and a mechanic was sent to review the unit. He said the unit was not the problem, and we should check our car. We took our car to a mechanic who diagnosed that it must be a fault in the trailer wiring.
BRYANW Hwe had only a half hour window to pick up the truck The person at this business was only in his office between 830 and 900 am on the day of pickup It was very difficult for us to get there for that time The engine light was on right away Thankfully nothing happened
consteance rEverything but the actual equipment was a disappointment and a hassle.
Thomas LThe first location I visited on Cumberland Street in Thunder Bay, Ontario did not have a trailer to rent but the agent kindly reserved me one at another location near by. She was very kind and helpful.
DONALD GWas totally satisfied also uhaul 1 800 u haul line is superb wonderful interaction.
Wayne DOwner was very helpful when it was determined our trailer was actually at a location 90 minutes away when i enquired a day earlier. I was flying in from Toronto to move my student daughter home and this could have been a disaster. The Winnipeg office was also very helpful arranging for another trailer.
Paul MProvide a working truck… that’s been looked over for more then 20 seconds at one position.
Arlo BDavid was so fantastic and helpful. He helped me book an appointment to get my electric figured out. He went above and beyond and was very friendly during the whole transaction.
Elizabeth RDave, in Thunder was extremely helpful and accommodating. We crashed our motorhome and my husband was in hospital, so I was on my own to recover belongings and get them back home. My brother in-law came to drive the U-Haul back home to Ottawa. Dave made every effort to make things as painless as possible. He was an angel in the midst of our dilemma.
Beverley PThere was so et broken inside the truck that I had to fix before hauling my furniture in. The truck had next to no gas. I had to go fill it... $190 later.
Mario SVery friendly and helpful staff! Seats in a UHaul are not very comfortable for a cross Canada drive - I would suggest more comfortable seats and heated seats ;)
Dawn TAll good.
Matthew MThe gentleman that helped me was very nice and helpful. I would use this location again.
Holly SReturned to water street in peterborough. Gentleman there was wonderful, very helpful, made my return pleasant.
James EAll good
Alexandru VRicky auto sales in Thunder Bay on is where I picked it up . He was so helpful and the most polite . I would recommend anyone a uhaul just because of him. 26 foot truck operated perfect and the economy gauge is alot of fun to drive with .
David CAlways friendly,always accommodating...would have preferred dropping the trailer off at the UHaul place a block & a half away from us (who was extremely rude,on the phone),but we had no choice...we will always deal with Dave,for our trailer renting needs,from now on.
Allan SYou were very polite, and explained everything. I don't have any complaints.
brad MS.O.
Jesse WThe employee was extremely rude and unprofessional. I will not return to this location for future U-Haul rentals.
Lakin CFirst class!
DAVID BWe Rented and returned the truck on the same property, and they called the day after, accusing us of not returning it.
Adam T