Le client n'a pas laissé de commentaire.
ASHLEY F.
Customer Reviews for Tucker Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The woman who served us was kind, helpful, and professional. We will be back if we ever need a trailer or moving truck! Top service!
Pamela H.Super friendly staff and great service they went above and beyond, Thank You!
Kari G.Good job for employe really I appreciate work
Nikhil B.Lady manager was cordial, helpful and efficient. First time using this location, but will be first choice going forward.
Edgar T.The truck was very old and the transmission kept making us think the trick would stop working at any point. There was also a light on, on the dash. We were super concerned about it shutting off on us. The hand truck was perfect though!
turkessa B.I initially made reservations for self-service. However, the lady that I made the reservation with failed to tell me where to locate the truck key and truck. It took me an additional 1,5 hours to finally get a rep who could assist me.
Idiongo S.Was charged 100 over quoted price. Part of this charge was an added days rental. Truck was turned in on Sunday....when they are closed. Would not ise thos location again.
Rhett A.Very professional, clean location great customer service and equipment is always available when needed.
Nicole B.BENA AND RICKY SO HELPFUL AND ACCOMMADATING. WE HAVE BEEN WORKING WITH THEM THE PAST 6 MONTHS. EXCELLENT. SERVICE. MANY THANKS, JESS & MONICA J.
jess J.All was fine.
maurice N.Great experience renting here. The pickup and return were quick, easy and hassle free. Staff very helpful and nice. Would definitely rent here again
Brenda H.I've been renting from uhaul for yearrrrrrrr and this is by far the worst experience I've ever had not only did the employee harassed me multiple times before my rental set return time asking me to return the truck early, the truck was not cleans & they have now charge my card $233 for a rental that was $77 the customer service is trash I have not been able to get in contact with the manager and they will not process my request for full refund due to the inconvenience! no one has an extra $130 to waste while U-Haul attempts to fix is an issue that should not have happened in the first place
ASIA M.Not enough parking. Difficult to park anywhere
Ashley M.All good
SANDRA D.Excellent and-friendly service, after hours dropoff was super easy
towana G.Pickup process was smooth, and truck was clean. I mistakenly rented a 10 ft truck without a ramp and only discovered that after I left, but the manager was very helpful and able to accommodate switching to a larger 15 ft truck with a ramp. I'd recommend this location to others in need.
JOSHUA W.Turning in the truck online is a terrible experience, it took me 20 min because pages took too long to load to get everything done. The truck also had a flat tire, so I had to get roadside assistance to help. Luckily I was at my house so that made things less risky and not on the highway
Daniel G.No improvement necessary. The lady who helped me when I picked up the truck, and the gentleman who helped me when I dropped it off, were both very friendly, courteous, helpful, and professional. It was obvious that they cared about the customers and the business.
Ephraim K.I can't think of anything because I was giving over the top experience she was wonderful! Please take into consideration a raise for her! Well done she's outstanding!
Stephanie D.Another day of excellent customer service. Vehicle was fine. Worked out perfectly. Merci
JOHN R.Once again outstanding customer. Everything went perfectly. Merci
JOHN R.Great service and pick up and drop off were easy
Brittany W.I needed to change my time for pick up and the GUY WAS SOOOOOOO NICE ABOUT IT! He made sure everything was clean he also helped me get boxes I needed he was transparent about everything! THE SERVICE WAS EXCELLENT THANK U!
Burgundy J.Nothing. This location is outstanding. Representative is outstanding, friendly and very nice. Great location. I've never had an issue she's great. Merci
John R.The service was fast, efficient, knowledgeable, and friendly
Fredrick H.The air conditioning conked out in the afternoon of my rental. The equipment comment is related to that. Not to the general state of clean, which was adequate
Edward R.Reduce cost for people who rent trucks and are using the value storage.
Marvalee W.My things were molded. Only complaint. Ruined shoes and clothes
amare l. | Expérience généraleVery friendly and accommodating staff. Safe and clean storage unit. Merci.
Carly B. | Expérience généraleWent smoothly despite having no record of the reservation I made two weeks before. Glad there was a comparable trailer on site.
Bryan M.The space is a little tight to maneuver trailers.
charles G.very helpful and friendly as well as being professional !
Donald C.Great experience, will definitely rent from the Hammerhill Rd location again. I have recommended the location to several friends.
Heather M.Easy booking, friendly service! Will rent here again.
LaTeesha L.My original location (NE Expy) was closer. You moved me 12 miles out and I had to pay for extra miles as a result
Randall L.Love the 24 hour drop-off! We did not interact with personnel as we delivered the trailer after hours.
VIRGINIA D.The Best customer service!!!! Will come back again and again
kitre J.I think you should just keep doing what you're doing I appreciate the customer service from me picking up the truck to me dropping it off everything was really pleasant and I appreciate it thank you.
Andrea M.shorten chains on hitch
Scott A.I failed to catch her name but the representative at the front desk was SUPER helpful and informative!!! She made the process so easy!!! I definitely will refer anyone to use this location!!!
SHARON C.The trailer looked worn and old. Rusted. Asked if others were available and was told no. Trailer broke down 140 miles into trip. Tire broke off axle and flew into traffic damaging my wife's car abd costing us a whole dsy as well as inability to use her car. Truck was fine. Trailer horrible.
STEVEN T.Equipment was old and ratchet assembly for tie down straps did not work well and was difficult to use.
John F.I see no improvements at this site. They were very courteous and helpfull
Karan B.The truck had the check engine on and would go straight to 3rd gear.
Alexis C.This specific location was great! The associate was kind, friendly, and helpful. However, my experience overall with Uhaul was poor. Uhaul allowed me to schedule a reservation at a location that upon my arrival, I found out was permanently closed. When I drove to the next nearest location, the associate was helpful but unfortunately had no vehicles available. She gave me a phone number and the woman helping me on the other end gave me an address to a location that had a van available. I drove to that location and found myself in a line with 3 others ahead of me who had come to pick up their vehicle yet there were no vehicles there. The associates blamed double booking and sent me to yet another location… finally, the success I had in Tucker. While the associate and experience I had there was positive, Uhaul as a whole is an extreme disappointment and needs to get it together. It was very emotionally taxing on me, as I was already anxious about moving.
KYJA W.Nice people easy to find location. Thank you
JOHN R.Replace outside rear tires on specific truck I rented. Big tears in sidewalls of tires. You could see the white nylon exposed under the rubber. I'm surprised they haven't already blown out the sides of the tires. I would not have wanted to drive that vehicle long distance. Potentially unsafe.
Samuel F.This is my second time renting specifically from this location due to Binu's most professional and extremely welcoming and helpful demeanor. So rare to receive such wonderful customer service. Thank you for making my move easier! Einat
einat T.Everything was great. No problems.
Mark R.All good only mobile service pick up time van wasn't rite place wherever picture showed.any other excellent.
Arjun S.The best experience I've had. They gave me the best recommendation on time and I am grateful.
KEITH H.Binu is absolutely delightful. Friendly, knowledgeable and accommodating in a professional way. Best service I EVER received at u-haul site. Einat Toledano
EINAT T.Representative was very friendly and could answer any questions we had. Equipment was clean and in good condition.
Cathy M.Excellent staff. Great experience!
RICHARD L.When people are renting both trailer and car transport, have them hooked together and ready to go.
Erin F.Mileage rate quote was not correct. I was quoted 79 cent a mile then told I would get a 29 cent a mile and Was Charged 99 Cent a mile. Not pleased with that. I would like this error to be corrected and given a refund for the over charge. Thanks
ADRIAN J.The location I used, Tucker Self Storage Inc, was fantastic. The property was clean and maintained. The parking lot was organized and offered plenty of room to maneuver all sizes vehicles. Most of all I would like to compliment the lady who was working during my pickup/drop off. She was extremely polite and knowledgeable! Fantastic service all around, thank you all!
John B.Great service and very pleasant!!
ROBERT P.The worst customer service ever!!! I don't recommend this location.
ABDUSAMAD S.I was charged for for 2 extra day for being 2-3 hours late. The math doesn't add up. I will take my business elsewhere, from now on.
Anthony B.The young lady who helped me was soooooooo sweet
GREGORY W.Good Job !!
NICOLAS MICHAEL K. | Expérience généraleNot enough parking spots available. However the customer service was excellent.
Lisa B.I was disappointed with the selection of trucks available. There seemed to be 1 10-ft truck and a 20-ft truck, so limited choice if there is one or both of the trucks checked out.
Jonathan V.Beena is beautiful and sweet and Rick never miss a beat. 😃
Cynthia J. | Expérience généraleWonderful Staff and accommodations.
Frederick C. | RéservationGreat customer service and reasonable prices! Situated in a great location as well, will recommend and use the services myself.
Amado Z. | RéservationDecent space
Kristen d. | RéservationI did not use it!But the lady on it was very polite.
Privacy R. | Premières impressionsMy situation changed on Friday evening and I didn`t need the storage unit anymore.
Privacy R. | Premières impressionsShe was very helpful. A great experience.
Privacy R. | Premières impressionsThe lady checking me in was really nice and within minutes I was moving my things into storage. However I think the property could use a little updating.
Privacy R. | Premières impressionsThe attendee was very helpful. She allowed me to see the suggested storage compared to the smaller one I kistakely reserved.
Privacy R. | Premières impressionsThe price and location was good. I did not need the unit for extra items at this time.
Privacy R. | Premières impressionsManagement was very helpful
Privacy R. | Premières impressionsI didn`t actually use the storage facility due to a change in plans. But I received a call from the manager to confirm cancelation and she was very pleasant and understanding.
Privacy R. | Premières impressionsTwo fee charges for 6,95 each on my bank statement. I need both handling fees refunded. Otherwise things are great.
Privacy R. | Premières impressionsolder and hidden facility. In comparison to the public storage 1 block away, it looks old and dirty. Very nice customer service is the only reason I stayed.
Privacy R. | Premières impressions