Agent was very helpful
henny g
Customer Reviews for Twin City Used Auto Parts Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location was great, staff was very accommodating. Only issue really was the rental had a front end shake at about 90 kilometres per hr
SHAYNE LThe gentleman was great. courteous & helpful. Trailer was dirty inside & out, and layered with inches of gravel on the wheel covers like it had been down FSR roads. Some of the wiring was rubbed down/worn looking but they worked so I didn't question it. Otherwise the trailer served its purpose & move went well.
Tera BThe man was gruff and condescending to my high pitch phone voice after a long three days of preparing for my move and finalizing it, it was not a welcomed tone. He arbitrarily quite earlier then his posted Google hours and did not do a thorough sweep of the whole vehicle to realize I left a bunch of straps in the cab.
Peer REverything was easy-peasy very fast courteous service!:)
Randy HEverything went as planned. Pick up point people were very helpful. Equipment was in great shape. Will definitely use again. Thank you for a great experience.
WAYNE SRich experience, friendly service. covinient location. I will come back again.
William MGreat service, examined unit right away after we voiced concerns over the squeaky tire
Gisele Pthe bottom of the trailer was very rusty
Joseph CThe company in a whole needs to get better reliability. Having to drive to a complete other city to pick up a U-Haul and be charged for the mileage from said location. I will hope to never have to use this company ever again
Lanny SStaff was very nice, the location was not tidy. Would come here again.
Bradley WThe guy running the place was super helpful when it came to hooking up the trailer and was a really nice guy overall 👍👍
Scott JOwner was so helpful and really went above and beyond! Super friendly too
DEBORAH HThis location is just perfect easy to find the staff are excellent equipment is in very well maintained..
harold sAll great Things
BRIAN RThe owner can out after hours to help me unhitch trailer for its return. Excellent service à la clientèle. Would rent from him again.
boyd wParking is very poor. Difficult backing in to hook up on the side of a narrow road.
thelma dI'm very grateful for the customer service we received, he went above and beyond. Thank you again!
alexis yI met a decent man there in the remote area of the Vancouver island.
guo mHard to find and the junkyard environment a little off putting
Brent HChuck was awesome! Would go to Twin city again for sure for uhaul
Samantha FThe truck is not road worthy. At 50 kms huge vibration had use both Hans to keep the van on the road
Allen WMaintain what you are doing. U-Haul is a great company thank you for a very pleasant experience.
victor wChuck, the owner at this location is a great guy. I will continue to rent from him and continue to recommend others to his location!
Stuart WAll great and supportive!
Richard LVery friendly and helpful guy!
Kendra KVery customer friendly Only too happy to explain the rental agreement Went out of his way to make sure everything was there and working as it should.. Even Took the drop hitch out of his own vehicle to lend me because mine was not low enough to work. This fellow is a credit to your company and sombody I will recomend to my friends.
steve dLocation is very untidy, sloppy, and not attractive at all; very bad first impression. Person at service desk was friendly and got me in/out very quickly.
Walter JEn plus de m'avoir volé 6 douzaines de couvertures on nous donne un camion en très très mauvais état pour faire plus de 5000 km. Le service est pourrit et les gens très peu courtois. Je ne recommanderai jamais cette compagnie.
Sophie DThe location seemed really sketchy. Dirty old auto wreckers. Did not feel comfortable. The man helping was nice, but felt sketchy leaving my car there overnight. The gas pipe had a hole in it, so I couldn't fill up or return the truck.
Heather FGood friendly service, a real team experience.
William CChuck is very welcoming and kind. His dog Copper was nice to have great us as well. Dropping off the trailer was smooth and simple with such a warm welcome!
Desiree SIt's a one-man shop at an auto wrecker. Nice fellow but can't say that it is in any way attractive for entry. No complaints though.
William CJust what avfirst rate experience should be , the pickup service in Port Alberni was an amazingly simple procedure with the person assisting us was outstanding . The truck was clean and perfect . Never driven a 26 feet long moving truck but this one was extraordinary drives like a large car don't be afraid to rent this size in about 10 minutes time you will be comfortable driving it . After driving 1350 km the return was just as simple and the person in the Dawson Creek U-Haul was just as nice and helpful as everyone at U-Haul extremely happy with U-Haul and highly recommended 5 star all the way
Zoltan BBeing a cash only place, the customer should have been warned in advance.
Alicia GNo need for improvement
LESLIE WThe vehicle was late getting back. All told it put us back by 1/2 hour. Not too sure this was his fault though.Owner of Twin City's had trouble with check in, it appeared as if the program had trouble loading the information. Steering wheel was dirty. The owner was personable though. It's a shame the location wasn't better. If it had been raining it would have been a muddy experience. I prefer the A-1 location on Redford.
Debbie GPick up process was too lengthy
Andrea Kshould be a dolly inside, or ask if you need one. drove away 60 miles did not look inside.
boris lHave more sizes available to choose from! .. Thank you kindly! As always bin very pleased with u haul service over these many years! The fellow at Try City location, in Port Alberni B.C. deserves special recognition! He is always a pleasure to deal with and is willing Togo the extra mile!
Moiya TVery friendly and helpful staff.
Dave PNothing. The gentleman who owns this location is great!
Stuart WService was very friendly and helpful. Got me set up and on my way.
REBECCA RAwesome location. Staff are fantastic and I highly recommend this location.
david gIt’s a junk yard. There’s both you can do about that
DYANE KI ended up having two flat tires on the trailer I rented. Even though I have not yet been re-embursed uhaul said they would take care of the bill for repair.
craig c