The place is great, and everything is always organized. Herb who runs the spot is a legend!! Thanks for always holding me down!Richard S.
Customer Reviews for U Stor It Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fredericksburg, VA 22408
Services dans cet établissement :
- Mon–FriDe 9 h am à 4 h 30 pm
- SamediDe 9 h 30 am à 3 h 30 pm
- Dimanche12:30 pm–4:30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.salvatore S.
My experience was great. The staff were very friendly and accommodating answering all of my questions. My only "improvement" recommendation would be to have the trucks start with a full tank versus requiring them to be returned with the same amount in the tank at the return as was there at the time of rental. It's difficult to estimate the miles/gallon and for me I didn't want to make multiple stops to fill the tank trying to get to a 1/4 tank. I will rent from these folks again and have already recommended them to others!Terri M.
Very friendly personnelRobert C.
People (Renee and Herb) were terrific to deal with - very helpful and pleasant. Would definitely use them again!SUSANKATHLEEN B.
U STOR IT on Patriot Way in Fredericksburg was awesome!!! so helpful and dedicated. I'll always go back to them.Jennifer M.
Le client n'a pas laissé de commentaire.Stacy M.
Le client n'a pas laissé de commentaire.Todd S.
No improvements required! I did however misplace an army green backpack during my trip. Please let me know if you see it. Always a pleasure. Nichole Gray, RNMSNNICHOLE G.
Nothing. Herb at U store it in Fredericksburg it ALL worthwhile. Superior customer service, and a wonderful human being.NICHOLE G.
Le client n'a pas laissé de commentaire.Connie H.
Le client n'a pas laissé de commentaire.Larry B.
5 star service and fast!Micari G.
I followed the instructions when I got to the drop off site. â€œHerbâ€ tried to charge me for four *extra* days , after returning the truck and equipment in *a day earlier*. I plan on talking with Herb today , 7/20/23, and getting this matter resolved.Denita T.
Le client n'a pas laissé de commentaire.Anastasia M.
Herb was fantastic and gave great direction when apple maps wouldn't find the location.Ashley R.
Staff was very friendly and helpful. Hot and muggy day I mentioned "water" she said, Awe I can get you a bottle of water. It cold it hit the spot.CONNIE H.
Le client n'a pas laissé de commentaire.Kelly W.
Nothing! Employees were great!PAULJONES G.
Le client n'a pas laissé de commentaire.Elaine B.
Great people and excellent service. Thank you.Ahmed A.
Herb was very helpful and friendly. 5/5Amir A.
Le client n'a pas laissé de commentaire.Fabio G.
Le client n'a pas laissé de commentaire.Tunisia D.
After hours drop offCurtis M.
Gas ? & $/mile=taxing $ were in a recession, can't afford high interest rates on rentals as well. Defiantly considering locals.ADRIENNE T.
Great customer service and well manned people would Would highly recommend their services to anyoneChristopher T.
Le client n'a pas laissé de commentaire.Paula R.
Great customer service and a great experiencesalvatore S.
Le client n'a pas laissé de commentaire.Adam B.
We have a NEW uncle in Mr.(uncle) Herb at this location. the young lady helping us the morning of the truck pick up was extremely helpful making sure ALL out transporting needs was addressed and we thank your entire elite staff for their professionalism. this also includes the location where we picked up the car haulers location too. Because of this, we will always use your company. Thanks again (UNCLE HERB) :)MICHAEL C.
Nothing, it was a great experience. From the appointment, setting, to getting the truck, turning it back in is great experience all the way around.TONY S.
Thankfully the location manager called us to describe the drop off location for after hours because the website takes you to the wrong address. The U haul website needs to specify the correct address and helpful landmarks.Gabrielle A.
Le client n'a pas laissé de commentaire.Douglas T.
Y'all were very helpfulSteven F.
Both the pickup and return were handled perfectly!!!ROBERT B.
Le client n'a pas laissé de commentaire.PATRICIA N.
Le client n'a pas laissé de commentaire.Elwander S.
You are such a great Uhaul location! I can't think of a thing you could do better!Vanessa M.
Le client n'a pas laissé de commentaire.DAVIDPAUL W.
No issues.Andrew C.
Le client n'a pas laissé de commentaire.Arnita T.
The customer service is really nice, friendly, caring I really love it. Thank you to herb He was so nice, he help me a lotWendi G.
Great customer service and great managementtony C.
10/10 best Uhual experience yet!Vanessa V.
Le client n'a pas laissé de commentaire.Dianalias G.
Le client n'a pas laissé de commentaire.Silas H.
Le client n'a pas laissé de commentaire.Trish C.
Best uhaul place.Jason W.
Le client n'a pas laissé de commentaire.Joseph J.
Le client n'a pas laissé de commentaire.Siani K.
Le client n'a pas laissé de commentaire.Latanya B.
Maybe drive for it me.Gary L.
Very professionalRICHARD W.
Le client n'a pas laissé de commentaire.Jerald J.
Le client n'a pas laissé de commentaire.Paula E.
Great place. Friendly and clean.Frankie R.
The woman that helped me was super friendly and very helpful!sheila K.
Excellent customer serviceJonathan B.
Owner is absolutely the best!Kevin H.
I don't understand what happened when I returned the vehicle and a few days later I received a threatening email saying I owed money and I had 0 days to pay before a collection agency would get involved. Based on this I will not use Uhal again.KEITH L.
The vehicle was dusty and not very clean inside the passenger area but seemed to be well maintained otherwise.Andrea A.
Herb is the man...really good dudeToby A.
Follow through on what you commit to. If I make a reservation I should not have to worry about the availability of the uhaul truck I just rented.Zachary G.
Excellent service and smooth move.John B.
Since the city has renamed and renumbered the street, please make sure the new address is updated for this location in the U-Haul app.MARK M.
Good, down to earth people who were pleasant to do business with.Thomas H.
The team at UHaul were awesome!! Very friendly and helpful. Thanks!!John B.
The location was easy to find the people there were the best and if I ever need to rent a truck or lease space I will definitely go here this place in my opinion is highly recommendedSteven G.
Staff was friendly and very helpful. This will be my new go to for any moving or storage needs.Robert H.
Le client n'a pas laissé de commentaire.Sandra H.
The folks at my local U-Haul facility were very friendly and helpful - would highly recommend!marritt S.
The manager Herb was very helpful and professional. I had an issue with the billing and he found out the problem an corrected it.VINCENT W.
Lisa was so wonderfulBarbara H.
Le client n'a pas laissé de commentaire.Clayton H.
Le client n'a pas laissé de commentaire.Ruchar W.
Much better communication is needed. My truck location was moved with no notice to me.Brett D.
Le client n'a pas laissé de commentaire.FRANCINEWHITE C.
Unusually helpful and friendly staffKaren K.
Le client n'a pas laissé de commentaire.Dylan B.
Herb was fantastic. Thank youJustin P.
1. The address on the site Does Not pull up in google maps. - After driving to 2 wrong locations had to call and listen to voice recording to find the correct place. 2. Very difficult to use the mobile check out process. Even after watching the instructional video, it took so long (2 hours) I had to call for them to adjust the pick up time on my reservation for me to be able to get car. 3. Window was down, inside had tree debris. And cup holder was broken. Vehicle shakes over 55mph. 4. Upon getting car the gas was supposed to be 1/2 tank but was only 3/8. I posted a picture and reported when I checked out, and when I returned truck with 3/8 tank (as I got it) they tried to charge me $27,5 for 1/8 of a tank. 5. Renee was the saving grace. She Was very nice and corrected my wrongful charge. I will not be renting from this location. Makes me not want to use U-Haul again. This experience was horribleKateLynn T.
I booked online last Thursday to pick up a 20 foot truck. All was confirmed. On Friday the location changed to Ashland and confirmed for 10:30. We waited at that location for 4 hours no truck was there. I got a call at 2 pm to go to Fredericksburg to pickup and I drove to my destination my aunt had a medical emergency and I never used the truck put gas in it and drove it right back. 63 miles and 95 no use wasted dollars. I won't rent again bad experience.DIANE W.
Le client n'a pas laissé de commentaire.Philip S.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Debra J.
Our interaction with Herb was awesome we have nothing to mention about improvements.TRENT A.
Le client n'a pas laissé de commentaire.Roderic W.
Le client n'a pas laissé de commentaire.Ella M.
Best customer service! Will come again.Edna S.
Everything was great!! The receptionist was extra friendly and polite!tyrone M.
The customer service and drop-off processing was excellent.DWIGHT F.
Le client n'a pas laissé de commentaire.Augustine O.
I was switched to this location shortly before pickup by some Uhaul representative.Bruce G.
Le client n'a pas laissé de commentaire.Gregory B.
Most excellent, even had free pizza and soda! Made my day, lol!Andrew W.
The owner Herbert is an amazing guy. He checked on us to make sure we were comfortable backing in the trailer and is just an overall friendly and professional team memberPaul S.
Owner answered questions even on a holiday weekend. Very helpful and accommodating. Called prior to arrival to walk me through the return process. Awesome customer servicePaul S.
Great customer service. Friendly staff.KRISTA M.