Customer Reviews for U Stor It Mini Storage
(U-Haul Neighborhood Dealer)

462 évaluations

11345 Patriot Hwy   Fredericksburg, VA 22408

(540) 322-1721

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 12:30 pm–4:30 pm

Services dans cet établissement :

Pour nous contacter

(540) 322-1721

11345 Patriot Hwy
Fredericksburg, VA 22408

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 12:30 pm–4:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

luis ventura 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Kent 
Évaluation :
5

The uhaul app would not work for checkout. I was sitting on the lot and it kept telling me I was not at the right location. Eventually I was able to check out the truck using the website instead of the app.

Peter Parmakis 
Évaluation :
5

The employees at the front desk were very informative, pleasant and easy to talk to. Would 100 % recommend.

CHRISTINE SALOMON 
Évaluation :
5

Renee was so helpful and friendly, a real joy to be around. The equipment was great, clean and ran very well. Couldn't get the box light to stay on for loading, (most likely operator error) but we worked around it.

Mike Koolhof 
Évaluation :
5

Very personable and friendly towards me as a customer.

William DALEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul Khalid 
Évaluation :
5

Very Professional and Friendly service

Jarrett Bailey 
Évaluation :
5

The place is great, and everything is always organized. Herb who runs the spot is a legend!! Thanks for always holding me down!

Richard Schuck Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvatore scordino 
Évaluation :
5

My experience was great. The staff were very friendly and accommodating answering all of my questions. My only "improvement" recommendation would be to have the trucks start with a full tank versus requiring them to be returned with the same amount in the tank at the return as was there at the time of rental. It's difficult to estimate the miles/gallon and for me I didn't want to make multiple stops to fill the tank trying to get to a 1/4 tank. I will rent from these folks again and have already recommended them to others!

Terri Mosey 
Évaluation :
5

Very friendly personnel

Robert Crocker 
Évaluation :
5

People (Renee and Herb) were terrific to deal with - very helpful and pleasant. Would definitely use them again!

SUSANKATHLEEN BOELSCHE 
Évaluation :
5

U STOR IT on Patriot Way in Fredericksburg was awesome!!! so helpful and dedicated. I'll always go back to them.

Jennifer Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Meadows 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Smith 
Évaluation :
5

No improvements required! I did however misplace an army green backpack during my trip. Please let me know if you see it. Always a pleasure. Nichole Gray, RNMSN

NICHOLE GRAY 
Évaluation :
5

Nothing. Herb at U store it in Fredericksburg it ALL worthwhile. Superior customer service, and a wonderful human being.

NICHOLE GRAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Hitch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Bryant 
Évaluation :
5

5 star service and fast!

Micari Green 
Évaluation :
1

I followed the instructions when I got to the drop off site. "Herb" tried to charge me for four *extra* days , after returning the truck and equipment in *a day earlier*. I plan on talking with Herb today , 7/20/23, and getting this matter resolved.

Denita Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia Myers 
Évaluation :
5

Herb was fantastic and gave great direction when apple maps wouldn't find the location.

Ashley Reams 
Évaluation :
5

Staff was very friendly and helpful. Hot and muggy day I mentioned "water" she said, Awe I can get you a bottle of water. It cold it hit the spot.

CONNIE HICKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Woolf 
Évaluation :
5

Nothing! Employees were great!

PAULJONES GOODMAN JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine Brightharp 
Évaluation :
5

Great people and excellent service. Thank you.

Ahmed Abdallatif 
Évaluation :
5

Herb was very helpful and friendly. 5/5

Amir Aslam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabio Gonzalez Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tunisia Davis 
Évaluation :
5

Rien

Paul Goodman Jr 
Évaluation :
3

After hours drop off

Curtis Mellon 
Évaluation :
5

Gas ? & $/mile=taxing $ were in a recession, can't afford high interest rates on rentals as well. Defiantly considering locals.

ADRIENNE TAYLOR 
Évaluation :
5

Great customer service and well manned people would Would highly recommend their services to anyone

Christopher Turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Richardson 
Évaluation :
5

Great customer service and a great experience

salvatore scordino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Bacot 
Évaluation :
5

We have a NEW uncle in Mr.(uncle) Herb at this location. the young lady helping us the morning of the truck pick up was extremely helpful making sure ALL out transporting needs was addressed and we thank your entire elite staff for their professionalism. this also includes the location where we picked up the car haulers location too. Because of this, we will always use your company. Thanks again (UNCLE HERB) :)

MICHAEL CARROLL 
Évaluation :
5

Nothing, it was a great experience. From the appointment, setting, to getting the truck, turning it back in is great experience all the way around.

TONY SIMMS 
Évaluation :
4

Thankfully the location manager called us to describe the drop off location for after hours because the website takes you to the wrong address. The U haul website needs to specify the correct address and helpful landmarks.

Gabrielle Aucella 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Tuck 
Évaluation :
5

Y'all were very helpful

Steven Ferguson 
Évaluation :
5

Both the pickup and return were handled perfectly!!!

ROBERT BLOUIR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA NICHOLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwander Syrkes 
Évaluation :
5

You are such a great Uhaul location! I can't think of a thing you could do better!

Vanessa Morrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPAUL WEBSTER 
Évaluation :
5

No issues.

Andrew Cordova 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnita Taylor 
Évaluation :
5

The customer service is really nice, friendly, caring I really love it. Thank you to herb He was so nice, he help me a lot

Wendi Gonzalez 
Évaluation :
5

Great customer service and great management

tony clark 
Évaluation :
5

10/10 best Uhual experience yet!

Vanessa Viviano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianalias Gaskin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silas Haynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish Carey 
Évaluation :
5

Best uhaul place.

Jason Wesbey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siani Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latanya Brooks 
Évaluation :
5

Maybe drive for it me.

Gary LeBlanc 
Évaluation :
5

Very professional

RICHARD WARMACK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Ehigiegba 
Évaluation :
5

Great place. Friendly and clean.

Frankie Roberson 
Évaluation :
5

The woman that helped me was super friendly and very helpful!

sheila knapp 
Évaluation :
5

Excellent customer service

Jonathan Bryan 
Évaluation :
5

Owner is absolutely the best!

Kevin Hershey 
Évaluation :
5

I don't understand what happened when I returned the vehicle and a few days later I received a threatening email saying I owed money and I had 0 days to pay before a collection agency would get involved. Based on this I will not use Uhal again.

KEITH LEWIS 
Évaluation :
4

The vehicle was dusty and not very clean inside the passenger area but seemed to be well maintained otherwise.

Andrea Adams 
Évaluation :
5

Herb is the man...really good dude

Toby Allen 
Évaluation :
3

Follow through on what you commit to. If I make a reservation I should not have to worry about the availability of the uhaul truck I just rented.

Zachary Gratz 
Évaluation :
5

Excellent service and smooth move.

John Blythe 
Évaluation :
5

Since the city has renamed and renumbered the street, please make sure the new address is updated for this location in the U-Haul app.

MARK MEHALIC 
Évaluation :
5

Good, down to earth people who were pleasant to do business with.

Thomas Hazlett 
Évaluation :
5

The team at UHaul were awesome!! Very friendly and helpful. Thanks!!

John Baker 
Évaluation :
5

The location was easy to find the people there were the best and if I ever need to rent a truck or lease space I will definitely go here this place in my opinion is highly recommended

Steven Glynn 
Évaluation :
5

Staff was friendly and very helpful. This will be my new go to for any moving or storage needs.

Robert Hagemeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Hayes 
Évaluation :
5

The folks at my local U-Haul facility were very friendly and helpful - would highly recommend!

marritt stephens 
Évaluation :
5

The manager Herb was very helpful and professional. I had an issue with the billing and he found out the problem an corrected it.

VINCENT WILLIAMS 
Évaluation :
5

Lisa was so wonderful

Barbara Hair 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton Henry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruchar Webb 
Évaluation :
3

Much better communication is needed. My truck location was moved with no notice to me.

Brett Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCINEWHITE CARTER 
Évaluation :
5

Unusually helpful and friendly staff

Karen Kallay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan Beaver 
Évaluation :
5

Herb was fantastic. Thank you

Justin Pearce 
Évaluation :
1

1. The address on the site Does Not pull up in google maps. - After driving to 2 wrong locations had to call and listen to voice recording to find the correct place. 2. Very difficult to use the mobile check out process. Even after watching the instructional video, it took so long (2 hours) I had to call for them to adjust the pick up time on my reservation for me to be able to get car. 3. Window was down, inside had tree debris. And cup holder was broken. Vehicle shakes over 55mph. 4. Upon getting car the gas was supposed to be 1/2 tank but was only 3/8. I posted a picture and reported when I checked out, and when I returned truck with 3/8 tank (as I got it) they tried to charge me $27,5 for 1/8 of a tank. 5. Renee was the saving grace. She Was very nice and corrected my wrongful charge. I will not be renting from this location. Makes me not want to use U-Haul again. This experience was horrible

KateLynn Tunseeprasert 
Évaluation :
5

I booked online last Thursday to pick up a 20 foot truck. All was confirmed. On Friday the location changed to Ashland and confirmed for 10:30. We waited at that location for 4 hours no truck was there. I got a call at 2 pm to go to Fredericksburg to pickup and I drove to my destination my aunt had a medical emergency and I never used the truck put gas in it and drove it right back. 63 miles and 95 no use wasted dollars. I won't rent again bad experience.

DIANE WILSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip Sapp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Rawe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Johnson 
Évaluation :
4

Our interaction with Herb was awesome we have nothing to mention about improvements.

TRENT AMAKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderic Wiley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella Martin 
Évaluation :
5

Best customer service! Will come again.

Edna Sloan 
Évaluation :
5

Everything was great!! The receptionist was extra friendly and polite!

tyrone mccue 
Non les évaluations ont été soumises pour cet établissement.

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