The manager is very welcoming, supportive and professional. The workers too are very respectful and have good customer service skills. I will want to always go there next time am in need of a uhaul serviceJEPHTERAGYEI D.
Customer Reviews for U Stor It Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fredericksburg, VA 22408
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h30 am à 3h30 pm
- Dim : 12h30 pm à 4h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The folks in Fredericksburg are very nice and made us feel like we were family. At first, I did not want to make the drive to Fredericksburg to pick up the truck, but, no other trucks were available. Now, Fredericksburg U-haul is the place of choice for us. Awesome folks to work with!KATHYL C.
The owners were really great to work with.BURNETTETHOMAS B.
Herb and Lisa are amazing in every way great homey,personal vibe with this location trrats everyone like familyLONNELL W.
Herb was amazing to deal with. He created a great rental experience and made me feel very comfortable with the whole process. The level of detail, customer service, and overall friendliness was very refreshing (considering other rental experiences I've had in the past at other locations). Nothing to improve on here! Great job Herb!RYANTHOMAS J.
System was down when drop off occurred. Staff was so unorganized they kept calling asking when I would drop off trailer for approximately 3 days after I had already dropped the trailer off on time at the right location.MCKENLEY S.
This location was great!!! Herb and his staff were Awesome and in my opinion nothing needs to change, this location is already top notch. MerciCODYDANIEL P.
This was by far the best rental truck experience of ANY company I've ever used as well as all UHaul rentals I've had in over 45 years. The owners, Lisa and Herb, treated me like an old friend rather than a customer. The care and concern they showed at every step of the process to include days after I left their facility was unparalleled. Best in Class!JUSTINE P.
Le client n'a pas laissé de commentaire.Brian F.
This was the best experience I've ever had. Herb went above and beyond. Best customer service just you just don't see that anymore. Moving is stressful enough but Herb made it so much less stressful. Wouldn't recommend any other place besides this one. Thanks Herb!!Amanda J.
Very courteous and professional agents. Went overboard to make sure I was getting the very best deal. Overall experience was exceptional!ERICJOE A.
Le client n'a pas laissé de commentaire.JUNIOR N.
I received a call from Herb? I think his name was, He was extremely helpful and friendly over the phone. He told me everything I needed to know about dropping the equipment off which made it easy and time saving. The location was clean and easy to maneuver, will do business again. Merci.ANGELOISMEAL MAR A.
Herb is the most friendliest customer service agent ever!!! Very professional and very kind. I will bring all my future business there from now on.April K.
Le client n'a pas laissé de commentaire.CHELSEARENEE H.
Le client n'a pas laissé de commentaire.SHAPOUR M.
Best location I've used so far. Employee was excellent and extremely helpful. I will definitely recommend this location before any others.Shetia L.
Renee Sullivan was super helpful!DINAMARIE V.
Helpful and welcoming.Very personable and informativeEDWARDPAUL JR H.
The trailer was great, worked fine. Only tows front wheel drive vehicles. They only let one person in the office at a time do to COVID so I had to sit out in the freezing cold. They did have snacks so that made up for waiting.Emily C.
Le client n'a pas laissé de commentaire.SHAY DEE H.
Herb, Lisa and Renee were exceptional in helping us with our first moving rental truck experience. As I told Herb when we returned the truck I would definitely send others to their location for UHAUL rentals when the time came.GEORGEPETER B.
Best customer service I have experienced in many years!FRANCISJOHN B.
Le client n'a pas laissé de commentaire.William G.
Excellent Service!!!CYNTHIA W.
Your service was great, very friendlyMary J.
Excellent staffCLAYTON J.
Le client n'a pas laissé de commentaire.Neilrussell D.
I love Herb and Lisa and the staff. They treat me like royalty. They made sure I had proper equipment for my move and helped me adjust the truck mirrors so I could drive with calmness.Edna G.
Le client n'a pas laissé de commentaire.DEBORAHHAWKINS A.
Herb and his assistant are OUTSTANDING!! No need to improve. They are the standard that others need to achieve.REGINALD G.
Very nice staff, they always provide quality serviceMohammad A.
Le client n'a pas laissé de commentaire.Shelton Y.
Le client n'a pas laissé de commentaire.JENNIFERJETT B.
Le client n'a pas laissé de commentaire.Alexander F.
The most polite and fair UHAUL people I've ever dealt with !!Teresa C.
Fantastic customer service by the rep who was on site at pick up. I don't recall her name (craziness of moving) but she was the only one there being that it was Sunday and was very personable and professional.Christopher D.
Great staff and customer service!!! They were sooo helpful to us in planning our trip. Hats off to Herb, Lisa, and Renee!!! I will truly recommend them. Thanks for making our trip easy!JAMESROBERT M.
Le client n'a pas laissé de commentaire.Erik L.
I was unable to set the fuel meter to full on website. Easy pick up and overall would definitely use again in futureMatthew C.
Nothing to improve :) I had a quick and easy move thanks to HERB. My truck was full of gas, clean an he helped me adjust all mirrors and my seat. I was so happy I rented from this location.Edna G.
Herb was a pleasure to work with. I would definitely recommend his location.Michael B.
Le client n'a pas laissé de commentaire.CHARLES T.
Le client n'a pas laissé de commentaire.Scott C.
Herb is great, wonderful customer service!!Tracie J.
She was a wonderful lady that help me today with the uhaulBONNIESUE C.
The owners were absolutely superb, I would definitely recommend this locationAndrew F.
I will never reserve another Uhaul ever again. I reserved a truck 3 weeks prior to my move on 8.1.20. I arrived 15 minutes earlier than my 10 a.m. scheduled time. I waited 45 minutes. Within those 45 minutes, I was informed that there wasn't a truck available for me. Long story short, I didn't 2:45 p.m. The two employees were very nice and they told me that my price would be 28,75 $ and that he wouldn't charge me for any mileage over 4 miles. Well, when I looked at my account the next day, they charged my account for 47,95 $. The truck that I ended up getting was bigger than the one that I'd originally reserved, which was a plus. The person that returned it left a terrible smell in it and the lady that was working had to clean the seats.My move was put off way later than expected. I had two people with me that heard the entire ordeal. I am very unhappy and dissatisfied with this entire experience.Stepfanie S.
Le client n'a pas laissé de commentaire.JUSTIS W.
Herb is greatMARYELIZABETH C.
Le client n'a pas laissé de commentaire.SUEELLEN T.
I don't remember the lady's name but she was so wonderful and helped me get the best price possible without me even asking! If I need a truck again I'm definitely going back her.Anthony D.
Le client n'a pas laissé de commentaire.Andrea C.
Herb was very helpful and friendly.Diane H.
Le client n'a pas laissé de commentaire.SULAIMAN K.
Great service, definitely recommendTIMOTHYJOSEPH J.
Herb and the lady were very friendlyHeike M.
Le client n'a pas laissé de commentaire.Shelton Y.
The staff was very friendly; they called me the day before my scheduled drop off to go through the procedure. Very kind and efficient.Krista M.
Herb was awesome.Robert K.
Excellent assistance hooking up the equipment and being available for questions!LISALORRAINE R.
Herb was Magnificent at this location, made sure I was getting everything I needed even though I did not. He sure made me feel comfortable, great communicatorLuis R.
Herb and Lisa were great! Very accommodating, courteous, professional and went above and beyond to make sure everything I needed was taken care of. Even though I had a one way rental, they treated me like I was regular customer. If ever in the VA area again, I'll be renting from them.Matthew P.
The owner was very friendly and helpful. He showed compassion for the stress over moving I was having.Donna L.
Le client n'a pas laissé de commentaire.John M.
Lisa and her husband are wonderful people running a great businessAnna M.
Nothing, the owner was excellent and went out of his way to assist me in explaining pick up procedure and even gave me his contact information if my early morning pick didn't go well. Top representative for U-Haul, he was excellent! I was very impressed and appreciated his assistance!Philip R.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.James C.
Herb was so nice. Thank you so much for your excellent customer service!Sherae J.
It is always wonderful to deal w/ Herb and Lisa @ U Stor ItMartha F.
Le client n'a pas laissé de commentaire.Barry K.
Le client n'a pas laissé de commentaire.Joseph E.
This was a total 180 from pick up as two people were present, very courtesy and nice and after telling them about my inconvenience, they credited me another 50 $for my bad experience. Now that's customer service and would recommend the pick up location learn from this drop off location. Made my bad experience a thing of the past and would do business with this location again if I have too in the future.Linda P.
Renee delivered truly awesome customer service!MARCIA C.
Le client n'a pas laissé de commentaire.Jaquelin P.
Le client n'a pas laissé de commentaire.Lena M.
This location was very helpful.Mark S.
Le client n'a pas laissé de commentaire.JOYCE G.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.HERB P.
Le client n'a pas laissé de commentaire.CANDICE L.
Great customer service!!DANIEL W.
Le client n'a pas laissé de commentaire.Pamela H.
Le client n'a pas laissé de commentaire.Derrell M.
The Peterson's are wonderful owners/managers. They couldn't do enough for me. Highly recommend this u-haul dealer and storage location for anyone needing storage or a moving truck or supplies. 5 out of 5 stars.LELAND W.
Herb and Lisa were so helpful through this process with everything. They made sure we had everything we needed for for our move and offered so much help and support. They made our DIY move a super positive experience for us! Thank you!!ANDREW D.
Le client n'a pas laissé de commentaire.TALI S.
You cannot ask for better service and professionalism than what we got from Herb in the office. He is top notch and I will definitely be back to do business in the future !!!!!Carl J.
The managers at U-Stor-It, Herb & Lisa Petersen, are the most helpful and friendly people I have ever met in the moving and storage business. They worked with me to determine the best solution for my needs, even viewing the contents of my storage unit and asking about what was also coming from the house. My son, who is helping me move, was very impressed by their customer service.Spencer C.
Le client n'a pas laissé de commentaire.Alan K.
Le client n'a pas laissé de commentaire.Dot J.
Le client n'a pas laissé de commentaire.david W.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Angela S.
Wonderful service, Renee stayed late and waited for me. She went above and beyond to be helpful. Excellent service! We are moving soon and I promise we will be a repeat customer at this locationPATTY C.
Seriously the best experience I have ever had at a U haul location. Super friendly owner and staff that go the extra mile. Just amazing customer service.Jason P.
Outstanding location, they communicated with me prior and during the day checking if i need any assistance, or any issues they could help me with. Definitely coming back to this location.Anthony P.
Herb is just such a good guy. He made this work and saved us money. Honestly the best U-Haul experience I've ever had.Frederick W.
Excellent service. Courteous and kind. Unfortunately, we were less content with the vehicle itself which was old and dirty, smelly and debris had been left in the haul, the glove box and "grandma's attic". No powered windows, which is really a problem when you are the only driver and want to open or close the passenger window and you are driving.Romain P.