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Thomas L
Customer Reviews for U Stor It of Jefferson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Super dedicated, very friendly and knowledgeable customer service. Going above and beyond to help client.
TOMSZ PTrailer was rented from friday morning till Monday morning but could only do one trip due to vibration in the trail. Not as bad empty as it was loaded but did not want to take the chance. I am still waiting for my refund for the other two days.
JOHN MCan not be improved upon.! It’s simply outstanding!
EFFREY LFriendly and helpful staff, convient hours. Easy to maneuver in yard.
Gregory RMy overall experience with UHaul most recently was poor. I requested a pick up site and the next day I received a call and it was changed to another location. I agreed to that location and when we went to the location, they did not have the truck and couldn't tell me why. I realized I had gotten a text within that hour stating the truck location had been moved 20-25 mins farther away! The people in Hopatcong were pompous. The whole process was a mismanaged, no one took responsibility and I will choose to us Penske the next time I move!
patricia dSteering was very loose . Can't recommend due to mechanical issue with truck.
JOHN WSuperb in every way!
EFFREY LAs always. Nice easy fast and ready to go.
Brian PExplain the process
JASON DThank you! You had everything ready, explained thoroughly, and were extremely friendly and professional. I would certainly rent from your location again!
RYMOND VQuick and courteous service. Location is well run
jerry mBeen there numerous times and always great to deal with. Will use them again.
GARY AThe employee was very polite and helped me hook the trailer up. He also helped me reserve the trailer for a future date. Will definitely use this location again
Craig BEverything was perfect
DAN SI never really dealt with anyone from the location. Truck shook like crazy, part of center dash was missing, driver's side reverse light was out. My issue was with app trying to return unit. Finally after about 45 minutes trying to use app, I called Uhaul and told them app was processing my return. I also let the lady on phone know that I had been at location trying unsuccessfully to do return for almost an hour. I told her I should only be charged for two days because I was there before start of third day and was still charged for a third day. I rent Uhaul trucks all the time out of state for my work. So between being charged for this third day and then always having to have a secondary person, I may end up going elsewhere. I even tried to take the truck down the street to process return just in case it was my cell service. I wasn't able to get it to process there either.
NORMAN GSince office closed prior to returning the rental, I didn't know if it was ok to leave moving pads outside in open trailer.
MARYALICE MVery helpful
DAVID HOutstanding service and very friendly staff!
EFFREY LThe scheduling can be better.
AHMED HVery nice people at the jefferson twp. Nj location. Would highly recommend this location. Merci
Gary Ain addition, location is difficult due to ongoing road restrictions from construction that added long in and out transit. It delayed my pickup and dropoff. It delayed my job considerably. It is for the time being an extremely inconvenient location. Even Uber and Lyft cancelled rides to this location. Unbearable.
ANGEL GOld beat up truck with poor brakes needed to press brake all the way down had very high miles
George CExcellent on all accounts
Thomas MEverything was smooth and the check in was flawless. The customer service was helpful and friendly. Fortement recommandé!
Thomas MWe had exceptional service at this location above and beyond customer service. Our thanks we very much appreciated it!
STEPHEN BWalk in and get what you need efficiently. On the road quickly with the needed vehicle. A sense of urgency for my circumstances. I help run a large-scale outdoor event. Lots of running around and moving lots of stuff. My personal vehicle (pick up) broke down. No excuses- had to deliver. The rental worked out perfectly. It fit our needs to a T. Thanks. I highly recommend this dealer. My GO TO -always !
Lee MFrom start to finish - everyone very friendly and helpful
Jennifer BEasy and Quick
ANTHONY Olonger straps for the front of car hauler trailer
ROGER BCould not have been easier.
Damien CThe people at this location are extremely helpful and friendly! They hooked up the trailer and checked everything and I didn't lift a finger!
Christian FVery friendly and knowledgeable staff. I will be renting from them again.
sioban oIsaiah in the office was fast and efficient.
Brian PThe staff here could not have been more helpful and professional. I will only use them in the area for my future U-Haul rentals
Rob VOnline reservation was for 'mobile pick-up' but then day of reservation received notification no vehicle was assigned to my reservation. Associate then arrived 15 minutes late to open the facility.
Taylor BCheck all your lights more often
Victor CStaff very helpful and we're able to get truck size i needed had truck warmed up and ready to go when i got there. Highly recommend
Anthony rMore trailers at this location.
ALEXANDER DStaff was extremely helpful, friendly, and efficient. I was helped immediately upon arrival and the staff was quick to answer any questions I had. I was able to drop my rental off early with no issues.
David BQuick courteous service!
Peter MI was overcharged for fuel, however, I filled the fuel to the required amount
Fred MHad to tow my boat, the truck worked great! Service was great as well!
Driscoll BGreat service
douglas pSoftware not good
Charlie BAs always, fast efficient, and friendly.
Brian P👍
Anton MVan was very old, didn't even have a usb to charge a phone. Then it started to rain and every time I pressed the brakes the van slid I almost got I to a few accidents. Horrible experience from the start.
Julio CI think it is good to set the customer to pick up trucks closer . That way we do not drive extra miles and pay more. But anyways its a good deal . Thank you very much for this service . This is the third time i hire it in 6 years.
Giuliano BNo issues. Quick in and out both on the pickup and return. Normally, I get a confirmation call 24hrs in advance when renting. This time, I had to call to confirm the reservation as I was planning to pick up first thing in the morning and didn't want to scramble for another trailer in the event they didn't have it. Maybe it was because the trailer was rented out for the day and due back that night so they were not able to 100 % confirm until the unit was returned.
Ka S