Le client n'a pas laissé de commentaire.Victoria S.
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer Rep was unable to tell me about additional charges when asked. Dropped off the truck and that was it.james O.
Le client n'a pas laissé de commentaire.Dawn C.
Le client n'a pas laissé de commentaire.Inez M.
Very friendly and easy to schedule, Maria was beyond helpful when plans changed. Would schedule here again!Patricia C.
Keep doing what you do; Excellent job, THANKS!Clydie L.
Nothing. Maria was fantastic!RERI B.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Bulmaro D.
Before leaving should have total coming from your account. Inform you your money is on hold. Check the truck before the person leavepatricia G.
Le client n'a pas laissé de commentaire.Micheal S.
Le client n'a pas laissé de commentaire.James M.
After hours manager called me 2x on private number to talked down to me and said I thought I was entitled when I was trying to voice my concern about not knowing where to leave my personal vehicle...racism is oldEbonie W.
I would recommend but the truck was not in good shape at all, the ignition wasn't working. The attendant had to fight with it to get it started. I couldn't do it. So I had to leave it running at all times. The passenger side mirror could not be adjusted. Staff was good though.Darlene S.
Le client n'a pas laissé de commentaire.Sonja S.
The truck was dirty and poorly maintained. The oil light kept coming on and the transmission sounded like it needed repair. I was limited in my used due to fear of a breakdown.Cynthia G.
The lady at the desk was awesome! She helped me and she has a great customer service skills!Acrila C.
Le client n'a pas laissé de commentaire.Kejvana L.
Nothing needs to be improved.Ethel S.
I like that it is a very streamline location. I just needed a truckPaul M.
There was some broken glass from a light bulb in the storage area of the truck. Besides that it was great.NICHOLAS L.
Everything was great,even the young lady who l rented it from was very nice and informative !Eugene A.
Make sure the truck is clean and have trucks available closer to their home.Taeko L.
Le client n'a pas laissé de commentaire.JAMES O.
Everything was excellentYOLINDA B.
Nothing Everything was perfect. Nice employeeDENISE N.
Le client n'a pas laissé de commentaire.Dominique H.
Le client n'a pas laissé de commentaire.Doris D.
Le client n'a pas laissé de commentaire.Sally N.
Le client n'a pas laissé de commentaire.Roscoe H.
The service and staff Maria and the lady that help us today were great thank youRichard M.
This service is rather expensive when compared to Home Depot truck rentals I would definitely recommend that firstChristopher B.
Great service and experience from both of the service reps were very polite, knowledgeable and answered all of my questions! I appreciated the customer service.Christopher S.
Le client n'a pas laissé de commentaire.Deborah B.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Veronica L.
Was amazed by the customer service person. She was very nice and informative.Shenetta S.
Le client n'a pas laissé de commentaire.LAKEiSHA B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Donna H.
The staff was very helpful & professional.Star J.
Le client n'a pas laissé de commentaire.Sandra B.
Le client n'a pas laissé de commentaire.Lonnie L.
Make sure the vehicle is clean enough especially in this pandemic...customer service is very poor...wrong tone, wrong approach to me. Even if your trying to be professional but do it with a right attitude...not bossy to your customer ??Faith N.
Le client n'a pas laissé de commentaire.Gwendolyn L.
everyone at the office was very nice it was all so easy. thank you so much for such wonderful serviceelizabeth C.
The price was very expensiveMichael T.
Keep up the good work!Latanja M.
Le client n'a pas laissé de commentaire.Gerald H.
Le client n'a pas laissé de commentaire.Dorian W.
Very nice facility and the employee was very professional and polite.Nathaniel W.
Picking up with the app was terrible. I couldn't upload current photos of the van. I tried calling the 800 number for help and was left on hold for 25 minutes. I ended up accepting the outdated photos that was on the app so I could get the van and do my move. Never again without an agent onsite. The pick up place was great though. Easy to get to and return.Claire H.
Service staff are professional and very helpful. Will definitely choose this location again!Crystal J.
We received excellent customer service.Crystal J.
Le client n'a pas laissé de commentaire.demetrius M.
the truck was old, 110 000 miles, it rattled, and the gas fumes made me drive with the window open.. I could'nt access your web site to pick up the truck, luckily your rep arrived and was extremely helpfulHermilo P.
Le client n'a pas laissé de commentaire.Ethel C.
A truck can be rented anywhere! But in today's market, it's all about the customer experience. Ms. Maria Hernandez is ALL about customer service. We would most definitely rent another truck/van from her.Kathryn B.
Le client n'a pas laissé de commentaire.LAKEiSHA B.
No one came out and did a walk around or showed me where vehicle was also the tow haul button wouldn't shut off and the a/c did not work on a 87 degree day. Brian W SmithBRIAN S.
Le client n'a pas laissé de commentaire.Blair F.
Would not recommend the mobile app because it took way too longDonna G.
Le client n'a pas laissé de commentaire.keith P.
Le client n'a pas laissé de commentaire.Quincy R.
Le client n'a pas laissé de commentaire.Kenneth R.
Le client n'a pas laissé de commentaire.Emma C.
He had a hassle free experience.Geno H.
Le client n'a pas laissé de commentaire.Seamus S.
Le client n'a pas laissé de commentaire.Claude W.
I paid for movers as part of the process that I booked through U-Haul and the movers were an hour late I am really upset about thatArctic Slope S.
Good customer serviceCynthia R.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Renita G.
Le client n'a pas laissé de commentaire.Darius W.
Le client n'a pas laissé de commentaire.Patricia H.
Pick up and drop off was very smoothVictor M.
Le client n'a pas laissé de commentaire.Abiodun B.
Excellent service.Claudie P.
Great professional service at this location. MerciPaul B.
Le client n'a pas laissé de commentaire.Andrew A.
Le client n'a pas laissé de commentaire.Darrell G.
4 times I was told I'd receive a call from a supervisor at Uhaul. No call Uhaul makes decisions on their own with MY MONEY Uhaul does not care what I the customer thinks because they don't return calls to find out. Damn shame. I am not happy at all and I don't think i'll Be recommending Uhaul to anyone I know because of it.Janae M.
Le client n'a pas laissé de commentaire.Alana K.
just a tight spot to park 15ft or more truckMichael G.
Maria makes the transaction seamless. I have rented at this location on several occasions, and it has always been done with professionalism, courteousness and efficiency. Keep up the good work!Patrick T.
no comments service was great.MARYLOU H.
Le client n'a pas laissé de commentaire.Labeatrice M.
Le client n'a pas laissé de commentaire.Clifton T.
Very rude staff. Was lied to about the rental and how long I can keep itDeVita S.
Le client n'a pas laissé de commentaire.Carolyn N.
The whole process was quick and easy. After hours drop off was simple.Ashley R.
Le client n'a pas laissé de commentaire.Francisco R.
Le client n'a pas laissé de commentaire.Lela L.
My experience with the location was great. However, I was not able to use the mobile check in or return process, which was extremely frustrating. Mobile check in asked me to agree to terms and conditions that weren't in English. Then, it couldn't find my location via GPS to confirm where I was. UHaul customer service was not helpful and I had to wait 45 minutes for someone from the pickup location to check me in.Jennifer J.
Le client n'a pas laissé de commentaire.denise D.
The truck i had didn't have a ramp to walk up so my sons had to lift up items to be placed onto truckFredrika S.