T-mobile service at this location made pick up difficult. I know it's my service, it's one of the big three.Derrick M.
Customer Reviews for U Storage Detroit Lakes
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Micah K.
Give the truck to us that's actually been driven in the past three months and not the one that's caked in an inch of ice and six inches of snow on top of thatMatt H.
Eric, I believe that was his name, was extremely helpful when I was having trouble with the app while I was trying to drop off the rental after hours.Donald K.
There was no one there to check in i was unfamiliar with the way it was set up could not get to a live agent to help me check in there were customers waiting to pick the vehicle up. I did not get my one way free storage rental as they were not a participating drop off site. Pa. The female person I spoke to who was an agent in Fargo for the incoming customers picking up the truck was rude, threatening to charge me300 $late fee. I was charged a late fee of a day due to not being able to check in but i disputed it as not being able to check in online due to requested new password was denied had to wait for a long period of time to reach a live person. I wouldn't have been late if i could have gotten through with the check in. But had to get live agent to send me a code to access check in.I was refunded the charge. So would be great with more of an education on the issues that arise with check in and less time to reach a live agent.Rachael L.
Le client n'a pas laissé de commentaire.CHRISTINE H.
Le client n'a pas laissé de commentaire.Denise K.
You need to improve the terminology on your app! When I went to pick up my truck, I opened my order on the app and could find ONLY three options: "cancel my reservation", "change my reservation", or "convert to truck share". NOTHING said "start my check-in" from the order page. I wasted 20 minutes trying to find help to explain what I was supposed to do. The option should say "start my checkin". You could save lots of annoyance!David W.
Had a check out issue, called, rep immediately answered an got us squared away immediately. Good experience. Drop off just as easy.Philip S.
I was not happy getting overchargedMICHAEL R.
Location bar code did not work.Paula C.
Le client n'a pas laissé de commentaire.CRAIG L.
Clearer drop off instructionsDenise S.
Le client n'a pas laissé de commentaire.Cheyanne B.
Le client n'a pas laissé de commentaire.DALE C.
Internet never worked, checking in and out; we were in the wrong location to scan the barcode but we were next to and inside the lips. We had to call them both times to check in and when we returned truck.Beatrice C.
Le client n'a pas laissé de commentaire.MICHELLE S.
Le client n'a pas laissé de commentaire.STEVEN V.
The manager of the Detroit Lakes office was extremely helpful. The U-haul app/website, however, was totally useless and very frustrating. It never did work even after changing passwords. If it wasn't for the manager's help we would not have been able to pick up the truck.Greg P.
Not much here....best customer service I have seen in years...Patrick H.
Le client n'a pas laissé de commentaire.Jon B.