Le client n'a pas laissé de commentaire.Tracey B.
Customer Reviews for U Store Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeffery M.
Claudette was a pleasure to meet at the Selmer office. But the online experience needs some work. We found and reserved a 26' Van 20 min from us, but on the day we got notification that the van was over an hour away in a different state. When we called the original pick up location In Booneville, MS, we were informed they didn't even rent vansâ€¦only trailers. Somebody needs to modify your computer data baseEdwin A.
The pickup experience was fine Once I got my truck I got a call from UHaul telling me it needed to be back by 8 am the next morning That's not my issue because I had the reservation set for 24 hours!!! This is very unprofessional and a â€œrip off â€œ!!!! If I pay for time I should not be pressured into bringing it back to accommodate Someone's greed!Toney J.
Customer service was terrible and unacceptable, I was suppose to pick up The uhaul at a different location for it to change a couple of days before. I called and the person I talked too wasnt willing to help at all and very rude. I was told when picking up the uhaul and the day I was taking the uhaul bakc That I could drop it off at anytime and wouldn't be charged only to be billed for a extra day for the uhaul called the place they referred me to the 1-800 number that couldn't do anything and have yet to hear back from a manager to fix the issue like I was promised. I can say I will never use uhaul again after this experience and pray that they will fix what they are trying to charge me for a extra day. I will not refer anyone to uhaul after this experience.JASON A.
I will never rent from uhaul againDebra F.
Allow drop offs at different locations when finished unloading to be more convenient.Jamie S.
Le client n'a pas laissé de commentaire.Charles G.
Great experience from start to finish. Very personal and informative.cATHERINE G.
Smoker in the office, vehicle. Mud on the tires and vehicle. Not very tech savvy. Not practicing social distancing nor wearing a mask.Jerry E.
Le client n'a pas laissé de commentaire.Mary S.
Nothing. Everything was perfect. They even stayed over because I was running late. Great people!Sandra G.
The owners were so friendly and helpful. They even helped me hook up the uhaul to my truck! Very nice people!RENEE M.
The cab of the truck was not cleaned out. There was a metal hanger under the driver seat, and I cut my leg on it and then fell out of the truck as a result. I have about a 3 inch cut on my leg, along with several bruises. I tried MANY times to call uhaul, but all I kept getting was a recording saying you were having technical difficulties. I was injured as a direct reault of the cab not being fully cleaned out and could not drive the truck for 3 days. That is why I had to keep it extra days. I got ZERO reaults or help when trying to call you.Jennifer M.
Le client n'a pas laissé de commentaire.Lena C.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.Dottie R.
Le client n'a pas laissé de commentaire.Jeff C.
Business manager was helpful, knowledgeable, and friendly.Dennis S.
Le client n'a pas laissé de commentaire.bradley A.
I would suggest that your people stay open at the times they are scheduled and be there if they have someone scheduled for a pickup.Darlene T.
Le client n'a pas laissé de commentaire.Thomas E.
Le client n'a pas laissé de commentaire.Dick D.
The location was not in a good area. There appeared to be weird activity in the area.Mal H.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.Nancy K.
Customer service would be needs much improvement. When a truck is not available at a particular location do not advertise that there is availability. MOST IMPORTANTLY MAKE SURE THE LIGHTS ARE WORKING WHEN YOU RENT A TRUCK TO SOMEONE DRIVING TWO STATES AWAY. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE IN MY LIFE. I ALMOST CRASHED AND DIED DUE TO THE POOR QUALITY OF THE TRUCK THAT I SPENT 600 $FOR!Michael A.
Experience was great, no improvement neededAnthony B.
Le client n'a pas laissé de commentaire.Jim H.
Le client n'a pas laissé de commentaire.cynthia I.
Le client n'a pas laissé de commentaire.joel E.
Great PeopleCynthia I.
Great experince at both ends Thankscynthia I.
I rented a 12 ft trailer. It did not have a jack to help get the trailer on and off the hitch.KATHLEEN A.
Le client n'a pas laissé de commentaire.GENEVIEVE S.
I will not recommend Uhaul yo anyone ever. The staff at this location was great though.John P.
Truck did NOT have AC and was overheating the whole tripWisam G.
No improvements needed. The people were great and very friendly, and the trailer I rented was well maintained.Anthony B.
The power outlets DID NOT WORK when I brought it to the attention of the Mgr all he did was shurrged his shoulders and said OH WELL , we are lucky to even have a truck ....wow maybe Ryder would have been a better choice for us....thanksDanny K.
Attendant had trouble with the computer system even though I had done everything necessary previously on-line. She also had trouble getting the system to take my credit card info. I don't know if she was less than knowledgeable about the systems and process or if the systems are inferior in some way. But I worried that I would not get my dolly because of it. Thankfully, she figured things out.John B.
Le client n'a pas laissé de commentaire.William W.
Service Could Not Have Been Any Better, Very Pleased !SARAH P.
great service!!! friendly people, professionalJON T.
Le client n'a pas laissé de commentaire.bonnie M.
Le client n'a pas laissé de commentaire.SKIP C.
We had an appointment at 8 by 5 til 9 the uhaul people were still not there. Would never use this place again!!!! This was at bemis rims & tires.James M.
Best Guy Ever, Super helpful and professional !!!!!!!!!!!Jon T.
Le client n'a pas laissé de commentaire.TERRON V.
Le client n'a pas laissé de commentaire.SAM C.
Le client n'a pas laissé de commentaire.RONALD W.
Le client n'a pas laissé de commentaire.Monica G.
Professional and courteousRichard W.
Le client n'a pas laissé de commentaire.Winston B.
Le client n'a pas laissé de commentaire.Brandy G.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Winston B.
It would be nice when you request a truck, moving pads, and a appliance dolly if U-haul could arrange for all the requested items to be at the pick-up location. In the past, I have had to go searching on the day I pick up a truck, trying too find the other items I need. U-haul used to be more customer oriented and responsive to the customer's needs. Something has changed dramatically in the last 3-4 years.Peter W.
Le client n'a pas laissé de commentaire.Stan A.
Owner very nice. We will be back for future rentals.Winston B.
they stay open later like everyone else instead of closing at 5 pm close at 7 pmTERRAKE S.
Excellent service à la clientèle. Small operation, but incredibly helpful and kind.Gregory S.
I was way over charged for a trailer and was not aware of itAmanda H.
Tell me before I arrive you don't have the blankets I orderedBill S.
Le client n'a pas laissé de commentaire.CHAD P.
I was charged for 3 day use. Only used one day and turned in equipment.terron B.
Le client n'a pas laissé de commentaire.NATHANIEL S.
The transmission had difficulties shifting, especially up hill's to the point where I thought the motor would possibly explode. This may have resulted in excessive gas usage of this particular truck. The fuel tank was atleast 3/16 full when I acquired this particular truck.Jeffery S.
The folks at 914 Peach Street were very friendly and accommodating with more than a dash of Southern hospitality. The trailer was ready when I arrived late due to the rain.Jennifer M.
Le client n'a pas laissé de commentaire.RICHARD M.
This is not my first experience with this location and they are kind and helpful all of the time.SHARYN E.
You cancelled my initial reservation forcing me to take a smaller truck. I was due a 50 credit which has never been creditedLisa R.
I was very disappointed in the scheduling for the pickup of the uhaul. I reserved my truck 10 days in advance and was told I could pick it up at the site I selected. The day before pickup I called to get the details and was told my pickup location had changed to another destination 100 miles away. This is very poor management and scheduling and the only reason I kept the truck was it was to late to do anything else. I assume this means that reserving a truck and having that reservation confirmed means nothing to uhaul. Needless to say I was extremely disappointed in the way this was handled and will have to think twice before I ever use this service again. Also, the lady handling the reservations at the central office was not helpful nor even very nice when I talked with her. However, everyone else that I dealt with was very nice and did all they could to assist with the situation that was caused by uhaul. My cost was discounted by 50 $due to the inconvenience but that hardly made up for the time and trouble their failure to manage properly caused.STEVE S.
Le client n'a pas laissé de commentaire.TONY B.
Le client n'a pas laissé de commentaire.robert B.
I received prompt efficient service.Richard W.
Le client n'a pas laissé de commentaire.WAREN B.
Le client n'a pas laissé de commentaire.CHARLES B.
Le client n'a pas laissé de commentaire.RANDALL E.
The raising of the mileage rate 20 cents on the weekend is the one reason I will never use U-Haul again. It's not that I can't afford it, it's the principle. 240 miles on a Wednesday is the same as 240 miles on a Saturday.Lawrence A.
Le client n'a pas laissé de commentaire.Jennifer L.
droped off after hours.Allen F.
Very slow, was busy with her dog and family. Couldn't find my name. Not very friendlyTOMMY B.
Le client n'a pas laissé de commentaire.RANDY H.
Very Friendly Service!!!TOM O.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.SHANNON M.
No lights on the trailer and the registration service took three hours.Sheila T.
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.FRANCIS L.