I liked , but it need some improvement
MICHAEL I.
Customer Reviews for U Store Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rachel was excellent. Very knowledgeable and pleasant. I would definitely recommend this location: I don't think you can do anything to improve service at this location. Thanks
DOMENICK A.Employees at the pickup location were very helpful and professional. They got me on my way fast and when I returned the vehicle, it was a seamless transaction.
Christopher C.The lock was very hard to close. There was a smell of exhaust in the cabin. Had to ride with the window open. Steering was very loose.
david P.Unfortunately I am not happy with my interaction with U-haul. first when I reserved a truck I was relocated to different location without any notice , I was not informed that size I requested was not available, so I was rebook for less desirable location. when I return my rental , there was an issues with a level of gas , I have to be charged extra , even though I fuel my track, I never pay attention to fuel level at the pick up , lesson learn don't trust anyone. Hopefully don't have to rent a truck again . Thank you .
WOJCIECHARTUR N.Everything epic great work Environment greet customer service and great running vehicle I have no problem coming back soon thanks
marcus L.Nothing! All was perfect!
CY S.Nothing the service was great and the lady that helped ( Rachel) was as nice as could be, and the drop off site (Joe) was also as nice as could be.
GIACOMOMICHAEL B.The staff is always friendly courteous and accommodating. Prefer this location over the others on Staten Island.
Luis M.Great customer service by the women in the location.
Carlos A.Very good
PAUL C.I was pleasantly surprised by the ease of the whole process, from pickup to dropoff. Highly recommend!!!
Salvatore P.Excellent staff, very helpful, with an interest in explaining the best price for me, the customer. Great job.
Christopher S.The truck was full of Sheetrock dust n leaves. All my bags had white dust on them. I guess u guys don't covid clean your trucks.
louis S.Vehicle was hardly driving , I felt unsafe driving this vehicle , Definitely lack of maintenance
Mena S.Only bad part of our experience was the cleanliness of the car. Broken equipment and steering wheel didn't seem fully aligned. Got the job done but wasn't the most comfy/secure ride.
MANUELALEXANDER A.Every body was nice to us
CHRISTINE A.The Driver's side seat belt in the truck we rented doesn't work. It is broken.
RYAN C.Teresa and Rachel were very professional and kind and very honest on what to make sure to look out for while renting the truck . Thank you for a smooth and successful journey ....
JOHN D.The woman who works at this location went above and beyond to help us
Matthew D.This pick up location was SO far from where I requested.
Sarah C.A total nightmare I have been calling about the bills I'm being charged $375 and change when the correct charge is $168.30. Can anybody help? Thank you. RoseMarie Visone
RoseMarie V.In my opinion, the process of picking up the truck through the phone took a long time. It seemed we lost like 15 minutes waiting for the whole process to complete. Overall it was a good experience, but maybe cut out part of the process. Merci!
Richard Q.The location was fine, but the Uhual app to retrieve rental van was clunky and crashed on me. The email instructions to pick up van was a day late.
Patrick K.Thank you for everything. Worked out perfect and I already recommend your location and uhaul in itself. David Rodriguez
David R.The person who was in the location helped me...He is very kind
Indika B.After hours pickup & return was a breeze, and I was allowed to park my car in their lot. Would definitely use again, high;y recommended!
Matthew G.Easily accessible and good customer service.
WALTER G.help with the checkin process. the online return process was confusing and lengthy. the website required location services turned on - but gave no direction on what options had to be on. i'm familiar with the technology and still ran into major issues. i only want sores with hands on returns and/or no fees for leaving it until morning for employee to handle.
Anthony R.nicest people easy to work with
David C.Rien
George R.The experience was perfect, very helpful and went above and beyond. Highly recommend this location.
PEDRO C.You should consider have a GPS program with in your app
Javier P.Great experience, easy and quick. Staff was professional and you could tell they were experienced. Overhaul high Mark's!!! Great Job
Robert M.Would rather desk with a person.
Douglas S.Easy and quick!
Gigi L.I have dealt with those two ladies that work there all the time when I rent they are the sweetest ladies that I have met they're very kind and they get me in and out very fast
james D.Very pleasant staff
MARION J.Wonderful people!
Chris R.Very friendly and smooth transaction beginning to end.
Robert W.Staff very helpful, truck well maintained.
Wilfredo P.The ladies at Ustore were phenominally friendly, knoledgable and kind. HOWEVER THE STEERING FOR THE TRUCK RENTED TO ME HAD ALOT OF GIVE !!! It felt dangeours while driving on the highways. I work as a supervisor of a fleet of 50 trucks.. that truck needs to be serviced. Or an inexperienced driver can crash. Otherwise great service from the ladies at the store.
JOSUE R.The whole picking up and dropping off of the truck when the office is closed is a colossal pain in the ass, submitting photos, waiting for responses, and forever to talk to someone on customer service line is ridiculous, should not be that hard
THOMAS P.