I think that you have great digital tools, but it's still hard to navigate the offerings so perhaps you could consider creating a couple of customer personas to revamp the customer experience.Moji J.
Customer Reviews for U-Box Moving & Storage of Central Alameda
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was not made aware of the delivery process and that I would not know an estimated time of delivery until the day before it arrived. This made it difficult to coordinate with movers which I had already booked. It was also very difficult to get a hold of the right people at Uhaul. Several dropped calls and I was transferred a lot in order to talk to the correct person even after calling the number that was left on my voicemail.Allyson D.
Great price. Great service.Thomas C.
Le client n'a pas laissé de commentaire.Mychale O.
Answering your questions honestly above - it looks like you guys did great. But honestly my whole UBox experience was TERRIBLE from start to finish - it was the most stressful thing. 1) The right size trailers were multiple times not available, in the end we found 1 x trailer but I had 2 x boxes - which meant 2 x trips and I did not have the time in my building to do it in time 2) Everything is SO disconnected and nothing talks to each other: U-Haul storage doesn't work with UBox which doesn't work with Moving Help - it's honestly like coordinating 3 x different companies to make it all work on time, if one component needs a time change it was on me to work with all the other parts to get the time changed - and I spent endless hours on the phone 3) Each time my movers were delayed >1 hr at the facilities - which put the moving times significantly off (a problem when dealing with buildings that give you a narrow window to move in) 4) Jesus christ it was so so expensive - to get my box to me was a $4000 bill that I was expecting closer to $2000 5) There was no warning at all that most metropolitan buildings do not allow UBoxes on site overnight (the standard delivery mechanism) - this is common across the whole country I've found out now- and it is the responsible thing to let people know this Overall I will never be using UBox again - it was such a stressful experience to coordinate the move. It is an excellent promise, just executed extremely poorlyAnnie S.
Review written records and recording phone lines for evaluation of how much of a let down this experience was.Roni F.
The staff was very nice and helpful. They were great.Christina D.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.Brandon H.
My U Box was a hopping 10 days late. I was on the phone with them almost everyday and no one could let me know where it was or when it was arriving and they kept saying it will arrive â€œtomorrowâ€. Eventually it arrived 10 days late.Michael W.
Donavan Adams helped me ship my box and he was very helpful/knowledgeable and responded in an extremely timely manner. Great service!Eliza B.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Dawn M.
Remove the STAPLES from the outside ( cover) of the Pods. I cut my hands trying to undo the velcro from the cover. There MUST have been 20-30 staples sticking out of the cover. Customer service was beyond poor. No call backs for over a week. Bills emailed to me were incorrect. Was overcharged for 2nd pod shipped. Was on the phone on hold with U Haul for over 6 hours just waiting to get some feedback and customer satisfaction. There was none. It will be a LONG time before I use U-Haul again. Poorly run business. They care NOTHING for their customers. There are other Pod Shippers. Use them.Fred H.
Not ideal at all. Horrible experience all around. Need to discuss my experience with someoneRyan G.
Both the delivery and pick-up drivers were outstanding and deserve commendations. They were professional, courteous, and went above what was expected.Tore K.
Le client n'a pas laissé de commentaire.Kirk T.
I have given feedback, along the way, to no avail. Hours and hours of my time, down the drain, both on the phone and in person, when I had appointments. Appointments that I made to access my Ubox were totally disregarded, lost in your system, or delayed for more than two hours, over 50 per cent of the time. The people who work in your warehouse are nice, but that can't begin to tip the scales of poor customer service, chaos, and hours trying to rectify overcharging.denise C.
Le client n'a pas laissé de commentaire.Reuben B.
The uhaul boxes were dropped off in the LA location OK. The delivery lady was awesome and very helpful.Elizabeth M.
Would have been nice if there had been more of the longer trailers to hold 2 U-Boxes. My movers had to make 2 trips. Thankfully, they were great guys.Heather-Jean T.
I was told I would receive a call by 5pm the day before drop off and i called around 4:30 to check (because online it said office closed at 5pm) and they said i would receive call by 5pm. around 5pm - no call so i called and sat on hold for almost 2 hours (disconnected and transferred NUMEROUS times) - FINALLY got through and was told they were running behind - which is ok but 2 hours behind would have appreciated being told that when i called at 4:30 or just receiving a call or text about it. it was still another hour before i was told drop off time. HOWEVER - the girl who dropped them off was FANTASTIC and extremely nice.Courtney H.
There were rats that entered the unit and chewed some of my shoes. I also chewed through one of your blanketsDarrell H.
Le client n'a pas laissé de commentaire.Rick W.
Nunca cumplieron el contrato dieron una fecha y no llegaron en la fecha que dijeron despues dieron otra fecha y no llegaron hasta. un mes despues de la fecha y cobraron extra. Siempre habia usado los servicios de U Haul pero estoy molesto. No los vuelvo a usarSantos M.
There were ZERO updates on any information regarding my boxes. I would call MULTIPLE TIMES A DAY to check in with the status of delivery. Both boxes were shipped late. I never got a single notification about shipment by uhaul itself. My boxes arrived and got ZERO NOTIFICATION they had arrived. I called every day multiple times a day for 2 weeks straight and called 3 TIMES on the original arrival date and customer service STILL said my box had NOT arrived. WHEN IN FACT THEY HAD ARRIVED!! Then when I go to ask for my daily $50 refund I'm told they arrived on time and that there is NO RECOLLECTION OF MY PHONE CALLS DAILY. HOW CONVENIENT!! I WILL NEVER USE UHAUL AGAIN FOR ANY SERVICE!JAIMEE G.
Overall I had a pretty terrible experience with my U-box. The box did not arrive on the promised day and, despite reaching out to U-haul numerous times around the scheduled date, was unable to get reliable information. I was given different information by different representatives which ultimately led to a ton of frustration and negatively impacted the moving experience. I was told by one member of the traffic department that there was absolutely no way to contact the moving company/driver transporting the box and subsequently found out that was very much possible. Even once I found that out, the driver/company was unresponsive for over a day, even as the box was not being delivered on the promised day. I was eventually able to get in touch with Kyle Hiatt and I will say that he and his team were BY FAR the most helpful people I spoke with, both as far as providing information and helping me retrieve my box as soon as possible. However, nearly everyone else at U-haul that I spoke with gave me unreliable/inconsistent information and it feels unacceptable that a box would not be delivered on the promised date and that all the while no one at U-haul was able to provide information on the whereabouts of the box. Overall, a terrible moving experience and I am extremely unlikely to choose U-haul again soon.Hunter P.
The actual pick up and delivery of my U-box worked perfectly. I have no complaints there. The people are friendly and helpful. I do however have a complaint about contacting U-Haul in general. I am on hold no less than five minutes each and every time I call, sometimes longer. I don't understand that. Since this was a cross-country move requiring several calls on both ends for confirmations and/or questions, the waste of time waiting on the phone has negatively impacted the entire experience.Ellen S.
Customer service is absolutely terrible. I reserved an on-premise storage unit, and when I showed up to the location, they could not find my reservation, despite me giving them a confirmation number. I also had to wait on hold for an hour or more each time I called in to ask a question about my storage.Wyatt R.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Timm S.
This was the worst experience I have had with with this company the constant hold and wait times just to get somebody on the phone. The way I was handled the lies that we're fed to me the amount of money I had to keep giving because of poor communication the amount of stress I had with this move was not smooth the first man lied to me he told me 1 box will fit a 1 bed room apartment which was a lie so I had to get second box pay another 85 for the box and another 1,1320.00 for shipping after I had already paid for 1 box 1 349 for the first shipping box but because I was lied to I had to come up with more money.. then moving help booked movers who NEVER SHOWED UP. So I had to pay more money for same day movers and I had to pay for them twice because again the uhaul agent lied to me and said everything will go in one box then I booked moving help to deliver my things to my home And the agent name Ana booked the reservation wrong after I paid 198 in advance for moving help because she booked this wrong I had to pay in total 487 for next day movers then the movers called me and said you have to give us more money for my Miles I explained to him I have already paid 487 what is that covering ?? And he said you still need to pay me for my miles then I was charged for random 40 because the Morning help didn't fold blankets and said it was some bags left in the box which I never saw so this experience has just been the worstAlexandria C.
Le client n'a pas laissé de commentaire.Charles J.
Not a thing! I had superior communication on both ends, very polite, respectful and positive attitudes from every single person I spoke with, whether I saw them or not. Even though my things arrived ahead of time (yay!), I couldn't get delivery for 9 days, but with such a caring team, it didn't irritate me in the slightest. I would HIGHLY recommend this service!Lesley D.
Very Nice Lady in Charge Maria, I admired her fast professional service and handling of all uboxes and how she drives them safely and pro.... and she was very nice helpful to me and all other clients.. She deserves a big promotion.. wow she works so good and hard.. caring and professional expert..... Thank you Maria and Uhaul..Victoria K.
Box was so late, no one could tell me where it was or when it would be here. Calling and getting hung up on, people saying they would call or email back and never following up, 2+ hours on hold...When my box finally arrived you told me I had to pick it up immediately to avoid being charged for another month of storage despite the fact that you delivered it late!!! I would NEVER use this service again.Molly K.
The staff at the local location was great during drop off and delivery but getting through on the phone to the main Uhaul # to schedule delivery had very long wait times.Christine M.
Maintain the agreed upon schedule for delivery, deliver the right number of boxes to the agreed upon location rather than to a random city, dont multiple the boxes ordered so there are mystery boxes being stored that are not mine and were not ordered.Jamie S.
Our whole experience with u-haul / u-box was atrocious. Had no interaction with Los Angeles / arrival location, but Boston / departure could not have gone worse. Would not only not recommend, but would actively discourage anyone from using this service. Website is slow, phone support is slow and unhelpful, and customer service terrible.Theodore B.
Notify customers when UNox is moved to another location.Carol E.
Overall service is good. However, once they delivered U-haul didn't assist us to carry our stuff inside the apartments (even though they charged and promised to help us to move the articles in the apartment).sheikh H.
Le client n'a pas laissé de commentaire.Ashley D.
Just make it easier to contact the location where the boxes are stored.Mark B.
This location has the rudest staff ever. They hung up on me multiple times. Accused me of lying saying uhaul does not coordinate with movers which they do and did for me. They made this experience horrible. I would never recommend this service to anyone. In fact the opposite. I tell people how terrible the experience is.Lynn H.
Le client n'a pas laissé de commentaire.tiffany C.
Le client n'a pas laissé de commentaire.Daniel P.
Le client n'a pas laissé de commentaire.EMELIA P.
Traveon was fantastic, but UHaul bumbled the move a bit. I was billed for storage at "East Los Angeles", but when my movers arrived, the box was at a different location. This resulted in a 1-day delay.Traveon R.
Le client n'a pas laissé de commentaire.Spencer W.
Le client n'a pas laissé de commentaire.Aris W.
Le client n'a pas laissé de commentaire.Christopher L.
This was the worst experience I have ever had with moving. It ended up costing me much more than anticipated because I was never given the proper information to make this transaction smooth & successful. My Ubox deliveries were delayed 2/3 days at my first location, and now I'm being told I must wait over a month for them to arrive at my new home. Furthermore, because all Uhaul trucks were booked I had to purchase moving help. If I had been told to schedule my pickup & delivery window I would have done so when I made my initial reservation. Very inaccessible customer service and no solutions offered so far. I would never recommend the ubox service to anyone after this stressful experience.Brock B.
I can for sure say this was the worse service i received all my life. Every thing was lie since day one. i was told the ubox will fill a one bedroom was a lie. i was told my box will be picked up on a day, did not happen i was told my box will be delivered, and i was charge and was a lie i was guaranteed a delivery date and my box was lost for 14 days and no one i mean no one took responsibility for my box where about. I spend 4 days on the phone waiting for 45 min to hour for some one to pick up, As soon as they would hear the story they would hang up on me. i spoke to 3 so called manager with no help what so ever. i had to spend 2 nights in a hotel. pay the movers 2 additional times as they lied about delivery every time. worst compony i have seen in my life. Please dont trust this company for your move, unless you want to be mistreated, and emotionally abused.Armi S.
I had a great experience at this location, the team is efficient and friendly.Harold D.
Le client n'a pas laissé de commentaire.yisraela F.
OVERALL THIS WAS A WONDERFUL IDEA & WONDERFUL SERVICE!! VERY COST EFFICIENT DURING THE PANDEMIC!!ESCENSE B.
Great coordination!Tito R.
My delivery driver was outstanding! She had a great attitude and was patient and willing to try different locations.Cecilia A.
Le client n'a pas laissé de commentaire.Antonia S.
Make sure your drop-off date of the boxes are correct, the two boxes were four days late for my drop-off in new Orleans, each day someone would call and say maybe today. i flew down to accept the boxes, and i had to change my flight to be there because they were so late. There was no weather problem between the two cities. i was told I would get some credit and it never happened. theyDALTON S.
The initial UHaul box was delivered on time but was not picked up on time. The delay I think was caused by an issue with the pickup (truck issues). The delay caused my appointment for Ubox delivery in Knoxville to push out by 3 days. I was told initially the pickup delay wouldn't affect my delivery in Knoxville. So when I arrived in Knoxville, I had to call scheduling and have them change to deliver per the original agreement.Antonio J.
Everything. Worst experience of my entire life. Will never be a uhaul customer again.SABINA B.
After my reservation was messed up on uhauls end, I spent multiple hours waiting on hold all week to fix the problem. When I was assured the problem with my reservation was fixed, I was told on delivery day my boxes would not be coming. After being stranded for a day, our boxes arrived 5 hours late the next day. I then received an angry phone call two days later saying I wasn't there for my boxes to be picked up, when I never received a call to schedule pick up in the first place. I was very disappointed with the delivery process and it made my move incredibly stressful.Kristen I.
This was a great service. Will use againADRIANE C.
Le client n'a pas laissé de commentaire.Ashley B.
Great service! Everything was on time and all my things made it safely to the new location. Thanks U-Haul!Alex P.
Le client n'a pas laissé de commentaire.Christine H.
Wonderful experience!Emily H.
I put a tracker into the U-box, so I know how it was moved. It was picked up after loading on May 3rd and moved to 59th Street U-Haul storage facilty. Soon it was moved to the freight company (SetOne Logistics?) and it was sitting there until the 21st or 22nd! More than two weeks! The tracker shows that it will arrive today, soon or has arrived about now, 6 days late! More than three weeks after ir was loaded. Not U-Haul's fault reaally but without the tracker I wouldn't know waht was happenoing, as U-haul never tracks it although they are the responsible party. Thank you, anyway.geza S.
My experience with U-Haul has been nothing short of terrible. Customer service has been incredibly rude, difficult to contact, and many that I have spoken to are unaware of their protocols. I made arrangements days and at times weeks in advance, but the U-box was not ONCE available during my reservation. I have now spent at least 15 hours on hold with your company and am completely infuriated by how poor the service, the quality of care, and overall product are. Upon completing my move, I will not use your service again in the future nor recommend your service to anyone else. If someone can please get back in contact with me, that would be sincerely appreciated.Dana M.
Le client n'a pas laissé de commentaire.Michael X.
Le client n'a pas laissé de commentaire.Theresa S.
Le client n'a pas laissé de commentaire.Patrick S.
My ubox took 3 weeks to arrive, and I was guaranteed in my contract to have my box delivered by May 3rd and it did not arrive until the 7th despite multiple phone calls trying to get my things. I missed out on 3 days of work because of the tardiness of my ubox as it contained much of my equipment I use for work. I lost hundreds of dollars by the ubox not meeting its contract requirements.Melanie S.
The third-party shipper was not on time. When I did call Alameda the employee was very helpful.kate M.
I am not one of write negative reviews, but this experience was nerve wracking. At first was told my Ubox had arrived a day prior and was waiting on me.This was a day earlier than promised. But when I called. The box had not arrived to Narcoossee location yet. So that made me uneasy as to the efficiency It was a week late.. Comminucation about it was lacking. I had to call about it. Was told a certain date on a couple of occasions. When the date and time came and went. No call or Ubox was delivered. I had to constantly call about a status and time. Just felt uneasy.TANYA R.
Probably assess better the number of boxes needed. I had to add an additional box at the last moment.Dillon A.
Donovan at 59th street was awesome! He was so helpful!Cynthia W.
Communication is most important a lot of the staff lacks communication kept getting different informationsherry H.
Horrible service and I was falsely told that I wouldn't pay extra for my delivery! I want my 70 refund !MICHELLE M.
It took several extra days to receive the U box once it was in Orlando we were told there was an additional fees to have it delivered I was told when I made the reservation that the box would be picked up and delivered to the addresses given. Why am I being charged more. I'm very unhappy.mary H.
Awesome experience overall. I ordered one u box on my own and it wasn't enough so they delivered a second u box and I assumed I'd have to pay for two boxes as separate transactions, but Uhaul combined the orders on the backend and I paid less than I thought. That never happens!ANDREW C.
1) A large picture frame was broken, but 2) the big negatives in my UHaul experience were on the Asheville end. So many.Elizabeth P.
Had an amazing experience! Thank you for all your help!! Had amazing Uhaul employees dropping off and picking up the box. Will recommend this to friends.Kelly W.
Le client n'a pas laissé de commentaire.Laura C.
Everyone was really nice. The experience was disorganized though. I tried changing the time on your website and it didn't load, though it said it did. There was no end of confusion with where boxes were shipped to be delivered to and picked up from. One of the containers arrived pretty badly damaged. Great price. ðŸ™‚andrew C.
please refer to U-Haul Reference #3110268. I am furious, Uhaul has ripped me off at every single opportunity, and there has been ZERO attempt to make it right.Deborah D.
Le client n'a pas laissé de commentaire.Coleman L.
Amazing experience. Made my life so much easier.Samuel J.
My experience in general was excellent. Communication and timing was very good. My only recommendations would be: 1) bill only one time ( I was billed on 4 separate occasions for the order). 2) Many more hooks should be attached to the walls of the U-Box so that straps may be utilized to add additional security to the box contents by ensuring no content movement occurs.Vaughan D.
Problem with my lock,the one you wasn't the right one. Three different units delivered at the wrong time.Ricky A.
My issue is not with the above location my issue is with U-Haul overall. This experience was the worst experience I have dealt with. I will never use U-Haul for anything. Not even moving boxes. From beginning to end this entire process is broken and flawed. Zero accountability, zero communication, people answer calls providing incorrect information. Being lied to when I have paid for this service. Never again!Chanel D.
Le client n'a pas laissé de commentaire.Carlton B.
Thank you for making the process the easiest! The women from the UHaul Moving Storage of C. Alameda were so accommodating with my moving situation. I will recommend this service to everyone I know.Michael M.
Le client n'a pas laissé de commentaire.felicia R.
Le client n'a pas laissé de commentaire.Joe C.
Le client n'a pas laissé de commentaire.John M.
In person staff good. Phone not so much. Spent 2-1/2 hours one time (on hold, cut off, waiting to start), Service very different at different locations.Philip A.
TERRIBLE customer service prior to arriving at the Los Angeles pick up location, the staff there was great. Before that, I was given wrong info on multiple occasions by multiple representatives, treated poorly, and even hung up on! I have used your services several times over the years but will look elsewhere in the future. Horrible.James O.