Returning equipment was not what I expected. After waiting for assistance, andrew with an odd tone and minimal information, simply taking the keys without further explanation. When we requested mileage adjustments and a receipt, Andrew expressed frustration about the rental not being returned to the designated spot, though he initially assured us he could handle it. I explained that we hadn't received return instructions, but he insisted it was our duty as customers to notice the signage. Despite agreeing to move the vehicle himself, Andrew abruptly returned the keys and demanded we do it, threatening not to provide a receipt otherwise. This lack of clear communication and shifting expectations left us feeling unwelcome and frustrated with the overall customer service experience.
Natalie RCustomer Reviews for U-Haul Moving & Storage Of Miramar
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We waited over an hour before the installation process started.
Billy SSuper easy and fast renting process. The employees were great and helpful for our first time towing a trailer.
Ray FBest experience ever! Great customer service.
Kelly BAttendant was very helpful and professional.
john hNot sure why I got a text message saying you were calling me- then didn't. Then got a text saying you'd tried to reach me. No missed calls or other texts/emails. Then system cancelled my reservation. Your staff is very friendly and fixed it. They were short staffed bit still handling it all!
Kevin KEd and Gilbert went above and beyond in their effort to help make my move as stress free as possible. In a day and age where customer service is so lacking, they are a true asset to Uhaul and I couldn't be more grateful for the service they provided me during a stressful time. My genuine thanks to both of them.
Josh NSpencer did an excellent job on our hitch installation.
Karl OAmazing service and 20 mins for the install. Compared to other quotes at Brand showroom one 1 day and 4 times the cost.
Murli GIt was nice experience
Naveen DVery good service, quick pickups and return . I will be back soon
Steve NSuper fast install. Great crew!
Valerie VThe team at my local UHaul are great. With all the stress of moving they make the rental process super easy and fast. Don't let this team go!
Rick DThis was the best U-haul location I've ever been too. Fantastic service! Thanks
JEFFREY BExcellent installation - looks like it was factory installed. Tech who did it was awesome - super friendly and efficient. HIGHLY recommend!
Marc JThe entire staff was very professional and friendly. The work done for the hitch installation was done quickly and done well.
Courtney BGilbert tried charging me $100 for 'clearing' fees, which were really for dumpster fees, after I had already been told that I could use the dumpster for free. Gilbert was rude and yelled at me and my boyfriend when we contested the erroneous cleaning fee, I called the manager, and he had to come from home to resolve it. This entire process took over 90 minutes. The staff there gives U-Haul a bad wrap and due to my horrendous treatment, I will not be using U-Haul again. Gilbert and his continued disrespect and ill manners completely ruined U-Haul for me. I will NEVER use your company again. Your prices have gotten out of hand, your workers think customers don't matter.
Jennifer SDirections state the location on Camino Ruiz but access is not there but on the other corner off of Miraliani Dr. Drivers using that address and miss the turn will have to travel a couple of miles around the block to enter the correct entrance. Then the office front door is not visible from Miraliani.
william cGreat customer service!
Frank GVery simple
John BThe app needs to be improved. It is a challenge to use. Good thing the customer service at the counter was excellent.
Michael AGreat customer service on the pickup and drop-off. Quick, easy and smooth. Merci.
Randall KAfter unsuccessfully trying to install a used hitch with incorrect parts the manager Edward Tomilson went above and beyond to personally drive to pick up new parts and installed the new hitch the next day, without charging me for labor. His commitment to resolving an unsatisfactory situation should be commended and was greatly appreciated. Many thanks, James
James SSo excellent service guaranteed highly recommended 👌
Rodrigo SThe installer and mgr were very professional, friendly and punctual. Great experience.
Rick SHow hard is it to email a receipt? Two maybe three buttons away?
MICHAEL OGreat pick up experience with Andrew, positive energy and very efficient; drop off was fast and seamless, I had question on my bill it was addressed and resolved timely by Aileen, thanks.
El MEmail the receipt right away.
DALTON AOnly issue is the reserved trailer wasn't available but they had the bigger one.
MELVIN MSpeedy and friendly customer service 👍
John CLe personnel était amical et serviable.
Charles E(1) The U-HAUL app for checking in on a reservation IS AWFUL. In the end I had to go to the desk and check in there, AFTER WASTING A HUGE AMOUNT OF TIME RIGHT OUTSIDE THE OFFICE dealing with the useless app. Fix thsi! (2) While the equipment was in good shape, a rearview mirror was broken, so it was not in excellent shape., Your questionnair above is too rough, needs a bit more nuance
Benjamin GGood customer service
Rosalynn BWhen I returned the trailer I was told I would receive an e-mail confirmation that I had returned it, but I have not received one. the wait to pick up the trailer was long (over 45 minutes).
robert fPainless and quick, less than 1 hour to install a hitch on my Mazda CX-30. A little pricey but so is everything else these days.
Leon ATime & price estimate was correct. Friendly staff. Manager walked me through how he installed receiver bracket and where he had to open access for wiring harness.
Donnie CSimple improvement. When asked would you like a receipt printed or emailed. The customer actually wants the receipt emailed. It's the next day and no receipt yet.
MICHAEL OI had a great experience and the pricing actually matched the time and distance it took and that I utilized. Would recommend to all family and friends. When I make another move I will come back to this Uhaul. Very pleased.
NATHAN NNothing needed to change at this location. Guys at this location is very costumer oriented.
PIERRE TOvercharged for mileage at the end, forgot to check the odometer and was charged more than twice the miles I used on the van.
Nicholas HStaff was excellent efficient & fast couldn’t ask for anything more
Gloria PGreat service and only 45 minutes total time to install my hitch. Very reasonable price. Couldn't be more pleased.
Gregg BThe team was great , very kind and welcoming, definitely recommend it
Ndeye DPoor mobile app for Android.. Locations service (even if shared all the time) wouldn't work for pickup/drop off
Rudhrananth BExcellent experience.
Arthur TThe lady that helped me was GREAT. Awesome employee. Thanks guys. As usual, this location didn't let me down.
BRIAN LThe employees I spoke with were great and made the whole experience of moving less stressful.
Michael AThe app did not work for me. Staff was very helpful.
Patricia MReally thankful for being able to have the U-Haul truck and then just bring it right to the storage I also like the space that you can leave stuff if you don't want to take it. I love all the staff and everybody's super friendly and helpful. Thanks again for a great experience moving is so stressful!
tammy c | Premières impressionsGreat experience with you guys I will use in the future and recommend youvyo others. Thanks for great service.
Kenneth HVery professional staff. Spot on!
William SThe checkin and the over the phone reservation process were amazing
Danielle B | Online Move InEach interaction I had with an employee in person or on the phone has been pleasant and achieved what I needed.
Richard v | Expérience généraleNever had any issues great place and staff
Anthony A | Expérience généraleAwesome!
cindy g | Premières impressionsThe staff was very rude and the storage locker that was booked online was not available once we arrived
Sara L | Expérience généraleSo…at some point the credit card I had in file expired, and your team apparently cut my lock and put their own on. So even though I updated with a new card almost a year ago and was up to date on all my payments, your team claimed to not know how that lock got on there or why. Then they didn't want to cut the lock off for me. Wasted hours of my life trying to resolve that. Eventually I got to empty my stuff out and went to close out the contract. And when doing so I saw on their screen where it asked if the user was in the military. So I ask, "why would you need to know that?" To which they responded with, "because we have a military discount, did nobody ask you that when you rented the storage space?" To which I responded, "of course not!" So… by my calculations I lost out on about $288. But at least I had rude employees there to deal with on top of it. This is probably just one example of why the overall review on this particular establishment is 1-2 stars, depending on where you look. Lots of room for improvement at this place. Hope this helps.
SEAN H | Expérience généraleI have rented a storage unit at U-haul of Miramar for 3 and a half years. I have been very happy right from the start especially with the outstanding service here! When I first moved in an issue arose that I had inadvertantly neglected to properly lock and secure my unit. I received a call from the manager right away and when I explained I was living on the east coast and could not come in and correct the issue, he told me not to worry, that he could handle it for me (removing the old lock and putting a new one on the unit and holding the keys for me in the office. More recently I have been spending a great deal of time at the storage unit as I have been clearing out unit in preparation for a move back across the country to the east coast. Over the past month I have been there nearly every day and I have had many interactions with various members of the staff here. Everyone has been helpful, attentive, personable and generous with their time. The manager, Caroline, has been always professional, prompt and efficient in handling issues; she has been very generous and kind as well. She deserves recognition too, for taking good care of all the many details that also contribute to making this business exceptional. The facility is kept clean (even the bathroom is spotless!); and the temperature is always comfortable. The best thing of all of though is all of the people who work here, and what a great job they do of taking care of customers. I truly am going to miss all of them.
Denise W | Expérience généraleGreat place staff was great
evaristo r | Expérience généraleThe best customer service facility compared to college station texas
jermey b | Premières impressionsEveryone was extremely helpful. Super easy process.
Jeremy K | Premières impressionsDefinitely plan on coming back here once I need a storage unit again.
Lex P | Expérience généraleGood help from staff on check in. I have stored engineering tools in past years here and was happy to be back.
MARK B | Premières impressionsGreat staff, very helpful and knowledgeable Location is convenient and storage facility is very clean and easy to move around through.
Richard C | Expérience généraleThank you for offering storage when you are making a move, it made everything so much easier. Your staff at Camino Ruiz is the best, very helpful, friendly and knowledgeable as well. I would definitely recommend this location to everyone.
Richard C | Expérience généraleThe staff was polite and helpful.
Lynette C | Expérience généraleYour utility elevator should be out of service if its paperwork isn't up to date. It expired last year in April. So it's been a year with it out of regulation. And there is no one who can be called after hours. The first guy gave me a military discount of 10 % and the second guy said there was no such thing. So that was confusing.
Marina S | Premières impressionsAll the staff Sal, Madaline are always great and helpful, not only with storage but with the trailers that I rent frequently.
Sergio C | Expérience généraleVery nice customer service. Never had problems with them
Marina M | Expérience généralewonderful team
AUGUSTINE S | Premières impressionsEverything went well at the Miramar storage. Professional staff; helpful.
Deborah C | Premières impressionsThank you for your help when we had trouble with our lock. Staff was super friendly.
Linda D | Expérience généraleI had a great experience minus having to request my close out receipt. I wanted to ensure I wasn't charged when I removed my contents the day before my bill was due. I have used the facility twice and each time I've been satisfied with the service provided. TY
VEEVEE B | Expérience généraleGreat facility, staff, and carts! Everything was very convenient and easy.
Harrison L | Online Move InDirty and over 95° when they charge hundreds for climate control. I'll never rent here again, A1 storage is so much better.
Nina S | Expérience généraleThe staff was very helpful and friendly and explained things well
Diane Y | Expérience généraleI had some of my belongings stolen from my storage. They got in from the top. I asked about video and conveniently the cameras were not working. This happen last year right before Covid shut down.
Oliver R | Expérience généraleI appreciate the two girls who helped me taking their time. I know the one girl is training by how slow she was going and asking questions. I'd just suggest to maintain professional discussions in front of customers. I know I'm young but I don't care to hear the workers cussing and talking smack about others while we are waiting on things, personally.
Leah G | Premières impressionsCame to your U-Haul because of Drive-By Advertising by seeing your well-maintained clean Storage Facility from the Street; Plus your Staff is Friendly & Great to work with. The only complaint is your Accounting Software -- It needs replacing & updating; PLUS each new & old Staff Member should be trained on your current Computer Software that you have so they know how to correctly use it when handling customer transactions. Otherwise, Camino Ruiz is a Great Store & Great Staff. Thank you.
Elaine T | Premières impressionsClean, secure and very helpful staff
Thomas H | Premières impressionsClimate control should not be at 85 degrees, that's warm enough to ruin my delicate items. Your online explanation is garbage, be honest about this location, it sucks.
Nina S | Premières impressionsSome of employees were not accommodating but most were
Tyra V | Expérience généraleEveryone there at Uhaul is very helpful and friendly. That's why I've been going there for all of my moving, packing, and storage needs.
Edmund V | Premières impressionsY'all tried to have my drop off location 60 miles from where I was going. Got it changed to a better spot and requested storage. They didn't reserve me storage and the location didn't have storage for me. Got it changed to a spot further away with only 30 minutes before close. Got there and they weren't sure they had storage for me. The whole thing was a mess. Luckily I got the last unit. Would not recommend
Gabriel B | Premières impressionsNice people. Salvador was especially helpful. Good facility. I love the swipe card to gain entry.
Matthew H | Premières impressionsstorage facility met all my needs in terms of convenient times, cleasiness, etc. Only issue was not having having sufficient parking at the site - I had to work around arriving when the facility wasn’t busy to avoid congestion.
Michael D | Expérience généraleThe storage unit I reserved was not available on my arrival. This is absolutely unacceptable. What is someone to do if, as in my case, they drive 2500 miles and then do not have the unit they reserved? Dump their belongings on the street? Luckily I was able to make other arrangements... Would not recommend this facility or UHaul storage to anyone.
Joseph D | Premières impressionsI greatly appreciate the effort and offer Francis made to allow me to stay a little longer before moveout. My life since April 2020 has been the most financially, physically, and mentally challenging in my 60 year life thus far. I gave away a lot of good furniture in the facility's community area, as well as a few items to a U-Haul employee. You hold out, hoping things turn around in your life, and nothing happens. Thank You, U-Haul corporate and the Miramar U-Haul facility for the storage unit move out offer. I've rented about 40 U-Haul trailers in the past 4 years or so. I'm sorry you incurred a financial loss in my storage unit rent on my behalf. I'm looking forward to seeing brighter days ahead in my life. I am a long term U-Haul customer. Thanks Again. Mike Miloserdoff
Michael A | Expérience généraleMy storage unit was broken into and when I told the employees they didn’t have any cares they just told me a manager would and the manager never called I went to him about a week and half later and he tells me I am waiting o. IT and the about 2 weeks later he tells me I need a subpoena to see the tapes your storage facility is bulkshit you guys don’t care and you should take the sign off that says we record to help if this situation happens and that is a lie I was told I need a subpoena and there are no cameras here my unit was I just bought over 1500 dollars of brand new decorations and plus the ones I had I there all gone and I was treated very crappy but the employees and no one helped me so now I am going g to seek a lawyer or I am going to the news because I think the employees are on drugs or something worse situation ever I paid my storage on time never late and I get treated like this hate to see how you treat people who don’t pay
Jennifer L | Expérience généraleThe staff are really helpful. They want your experience to be good. I was late on a rent payment and the staff was overly helpful in getting me back on track. The k you all very much
brad n | Expérience généraleThe staff in Escondido are great, they referred me to Rancho Bernardo, ( Kayla) is wonderful to work with. I would highly recommend these two facilities for your UHAUL and STORAGE NEEDS. Thank You for making my move a smoother ride.
Susie G | Premières impressionsRecommend
Veronica S | Premières impressionsWent above and beyond helping us with trailer tiwing lights! Merci.
Jennifer A | Premières impressionsThe owe of the place very very helpful and alway the lady that work very very sweet
Maylette B | Premières impressionsThis was our first time using U-Haul. Very well-run business! Excellent.
Patricia R | Expérience généraleHelpful, friendly staff.
David W | Premières impressionsI appreciate the services provided but would better appreciate lower pricing.
Adewale G | Expérience généraleI really enjoyed using this facility. It was located near gas stations and restaurants which made it convenient while at the facility for several hours. Thanks again for the greta customer service experience!
DONNA M | Expérience généraleWayne was very helpful
Brian C | Premières impressionsThe Manager and the male behind the counter that assisted me were communicative prior to my arrival, when I arrived and during the time I was there. They were very attentive to my need, let me choose my space from a map he has highlighted prior to my arrival, I let him know what I needed and he pointed my to the best one available that met my needs. I had been stressing out about the move because I sold my house and promised to be out for the buyers by 8/31 but my escrow still have closed on my new home so I had been staying up until 2-3am the few days before the actual move day and was running behind schedule. They were very accommodating and changed the MI date from 8/31 to 9/1 and gave me a few hours grace period on the truck return. They put me at ease had that had a really positive impact on my move into storage. Sal the check in attendant was excellent as well. Over all I received excellent customer service above and beyond of what I was expecting given my past experiences. Merci.
Eddie L | Premières impressionsI've utilized this facility several times in the past, always a great experience but this time I was serviced by a man who wasn't all that friendly. Not sure if he was having a bad day but his attitude was dry and unwelcoming, thus his attitude was transferred unto me and I felt unwelcome there.
Veevee B | Expérience généraleEveryone from the front counter to a cleaning lady are so nice, friendly and helpful. Storage facility is well cleaned and safe. Monthly includes lock and insurance still much lower than other places.
Orakanya P | Expérience généraleStaff not friendly or very helpful and would cut you short when presented with a problem. Every thing was out of their hands.
John K | Expérience généraleThe storage unit was exactly as described and what I needed. The hours allowed me a wide range of time to access the unit and the equipment available for use made moving items in and out of the unit easier. I was also able to find friendly helpful staff whenever I had a question.
TARA V | Expérience généraleThe staff was very helpful and flexible.
Ronald B | Premières impressionsCustomer service was always professional. All areas of the building and grounds made me feel comfortable and safe. Thank you U-Haul.
William G | Expérience généraleGreat service
Jacob W | Expérience généraleThe manager who was filling in from a different store was great and did everything he could to provide a positive experience and get us in a unit that would fit our belongings. All of the staff members were extremely nice and helpful.
Cara L | Online Move InEvery crew member I encountered at the 9650 Camino Ruiz greeted me, were quick to answer my questions thoroughly, and had me all setup with everything I needed in no time.
John C | Premières impressionsThe storage manager was professional but not friendly. I had the feeling that she was not happy we were there 15 minutes before office hours ended.
Dylann C | Premières impressionsI appreciate the 1st month free storage, very helpful financially, during difficult times! Wish they have a larger storage available! The manager...Jennifer was very patient and helpful!
Sheila T | Premières impressionsWell organized, and easy to book using just my phone. Good job.
Ngai H | Premières impressionsThe man that was helping us with everything at this location was named Solo. He went above and beyond helping us after a 1500 mile trip that had alot of problems because of uhauls errors and bad equipment. It made our trip difficult until we met Solo which was at the end of our trip. Thanks Solo.
Patience N | Premières impressionsStaff was easy to work with.
DAVID P | Premières impressionsFrancis was so helpful and assisted us with all our needs. She really went above and beyond!
sophia s | Premières impressionsMy stuff got very dusty with some flooring that was done. Manager was great by reaching out to me and apologizing for it . It would of been nice to get warning to cover stuff or do something so my stuff would of not got all dusty and dirty. Staff is great.
Rebecca A | Expérience généraleThe store manager and Sarah were very helpful.
susana m | Premières impressionsExcellent facility to rent a storage unit from. Secure, convenient access hours, clean and great staff in office.
Jody j | Expérience généraleAndrew was very helpful and efficient.
Sergio C | Premières impressionsFriendly staff no hidden fees awesome
ANTHONY C | Premières impressionsExcellent customer service!!!!!
dwight t | Premières impressionsVery impressed by the cleanliness of the storage unit . The staff at U Haul are very friendly and always willing to help the customers
V K | Expérience généraleI needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.
Bryan W | Expérience généraleWith no cameras and no Solid ceiling I had $20 000 worth of bicycles removed out of my storage through the wire roof I don't know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there's a possible break in so I was able to send a friend to look and there's a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there's no evidence of who took them Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there's no excuse not to have video coverage above the units
david m | Expérience généraleMgr was really nice
dan b | Premières impressionsThe staff was very helpful and friendly. He took care of a booking issue quickly and professionally.
Bryan K | Premières impressionsTodo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.
Francisco L | Premières impressionsEach and every interaction I’ve had with UHAUL has been beyond outstanding!
Elizabeth T | Expérience généraleBuilding was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!
Reynaldo R | Expérience généraleI wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.
Flora C | Premières impressionsstaff and other are rude and in a rush to not help and reaolve issues
MARK L | Premières impressionsVery stressful in time of Covid 19 , I'm legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !
Janet N | Premières impressionsThe Manager was extremely helpful and attentive to my needs.
Mark C | Premières impressionsFrancis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.
Isaac G | Expérience généraleWhen moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on
Frank B | Expérience généraleI have a great experience.
Aleksander S | Expérience généraleSmooth check out and easy check in!
jill f | Premières impressionsGreat clean place to store items.
Gabriella B | Expérience généraleThe property managers have done significant work fixing up the facility lately. The elevator has improved.
Arne Q | Expérience généralexxx
Mary M | Expérience généraleVERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!
MONIQUE L | Expérience généraleWe received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.
Kathy S | Expérience généraleNo discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.
DENNIS R | Expérience généraleI really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms
arlene H | Expérience généraleI'm not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)
ISOBEL S | Expérience généraleReasonable price & friendly people.
Virginia C | Expérience généraleRates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.
Nicole C | Expérience généraleGreat job by all!!
Patrick S | Expérience généraleI've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier
CAROL Z | Expérience généraleThe young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.
Christopher W | Expérience généraleEverything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.
Mike G | Expérience généraleStorage hallways make it look like it wasn't kept in good condition. Customer service is very poor. No kindness or explanation of policies.
umay A | Premières impressionsEveryone was very helpful
marjorie m | Premières impressionsI had no issues with the storage facility. Staff are always friendly and helpful.
IRWIN F | Expérience généraleWish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).
Denise N | Expérience généraleProbably the nicest facility I’ve ever rented from
Thomas C | Expérience généraleMany mistakes but my stuff was not stolen
Dustin J | Expérience généraleVery friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Merci les gars!
javon c | Expérience généraleI had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.
titan b | Premières impressionsStaff is friendly and informative. Facility is super clean inside and out.
david M | Premières impressionsI recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.
Eutiquio B | Expérience généraleI went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly
Stephen M | Expérience généraleI was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.
Joanne L | Expérience généraleAppreciate the carts and easy access!
Martin F | Premières impressionsThe staff was always helpful and the facilities were well maintained.
BYRON E | Expérience généraleNo complaints here. Great storage place.
IRWIN F | RéservationCharged my account three weeks after I had taken my belongings out! Poor bookkeeping 濫
Elsie c | Expérience généraleI have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!
FRED W | Expérience généraleGreat job from Mr.Sal a great person
Candice O | RéservationHours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.
Arne Q | RéservationHad a great experience
DERWIN H | Expérience généraleCustomer Service is great. Everyone is friendly and ready to assist.
LORENA C | RéservationGooood
ABBASALI S | Expérience généraleThe process of all reservation very fast and excellent in customer service.
Valentino A | RéservationThe facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Merci
Glenn S | Expérience généraleMaria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.
Samuel D | Expérience généraleUpper level is very very time consuming and difficult for storage.
Parichehr L | Expérience générale24 he access to storage, included in price
OSCAR H | Expérience généraleThey forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment
Larence W | Expérience générale