hiran was a very respectful and helpful young man he explain to me with very good details how to put the car on so I can make it safe I love his work ethic
jasmine B.Customer Reviews for U-Haul Moving & Storage at 36th St
Testimonials From Recent Customers
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Total disaster raggedy old van had roaches and door wasn't able to be closed completely … horrible
Jeremiah M.My reservation which I reserved days prior was alter and modified without my consent redirected me upon arrival even though it was several vehicles there on (the day of and afterwards) to another location on 79th street and 29th Ave. a third party dealer for an unsafe vehicle which put me and my family lives jeopardy!! Let's be clear the manager (she) on 36 street offer a small unit to compensate me for the unsafeness of a vehicle, that should've never been on the road due to all the issues it had also I was out of the storage unit by 2/29/2024 And I have pictures!!! I suffer with back pains health issues etc. Miami Dade County worker out on medical leave….. And I have never experienced customer service like this in 32 years!!!
MONICA S. | Expérience généraleAll people in the office very nice
Francisco ramon R.Le personnel était amical et serviable.
Jaime T.I got $20 extra for leaving the trailer wrong parked
Jacobo H.parking for pickup equipment , the entrance is close and is too dangerous on the 36 st, no parking outside
Rene T.It was good like it was
George H.it was my second time to rent at this location and it was great -I will only rent at this U -haul location
Wulf T.Everyone at this location was very helpful and professional. Merci.
Gilbert A.This location doesn't require any improvements. The manager for this location runs a tight ship and her team are always on point, at least with my experience with this location. This location makes uhaul look good.
Daniel R.Very professional people Was very thorough Walked me through everything
Andrea B. | Premières impressionsThe Manager ( a nice Lady ) and the people working there where welcoming and friendly -I will rent again there
Wulf T.Best location in Miami! Very efficient and friendly staff
Aladino R.Need to improve service on customer with reservations.
CARLOS P.Everyone is so friendly and helpful!
Lakisha H.Best service ever.
LEONARDO S.Excellent service by all employees
HERIBERTO M.The only thing that was okay seemed to be the security features. The access wasn't great and the location was awful… Having to take boxes on a cart from outside then down a long hallway, then downstairs and around the corner then back upstairs was terrible. Storage facilities should have easy access to storage units from the outside. I didn't enjoy this experience at all! I would give it a 1 out of 5. I couldn't even get an appropriate parking spot. I had to park down the street and worry about getting the car towed… Very small parking lot!
Keondra M. | Premières impressionsI need a unit with longer hours.
MARIA V. | Premières impressionsWonderful customer service, great clean equipment
Soledad R.Better check the vehicles, inside & out. The service at the counter was truly very good and attentive.
CARLOS P.Wonderful UHaul
DYLAN C. | Expérience généraleHelpful and polite kids at this location. The dropp off was fast. Great costumer service. Merci.
Zilanda D.When I arrived I was notified that my rental had been given away and there were ZERO cars available. The only vehicle offered to me was one that I was told required a $1 000 deposit, with almost zero information given. As a result I had to find another u haul store 25 minutes away. Horrible experience
Andrew B.Deje algo en el camión entrene a recoger el recibo no encontré mis audÃfonos
Vilian G.Beri gut
German Z.Todo esta bien 👍
Rubier O.I'm not the type of person to write reviews but I had to do it today. I received a call from uhaul dispatch this morning that the trailer I rented at a U-Haul location was not available and she provided a new location. The U-Haul dispatcher was very friendly. She even went out of her way and left the trailer at the $29.95. So when I arrived at that location to pick up the trailer first thing they told me you have to park outside. Outside mini the street. So I walk into the office to pick up the trailer. The manager said someone will be right with me. So throughout the transaction process with the individual that's taken care of me. I tell him that the U-Haul dispatcher told me that she was going to leave the trailer with the ramp at the 29,95 price. So that's when the female manager tells me the U-Haul dispatcher has no control over my U-Haul I set my prices. I said okay. So throughout the transaction then she tells me and you must bring the U-Haul trailer back at this location with an authority. It was too early in the morning to confront her and tell her that she has no customer service experience whatsoever. The individual that was helping me p was more professional than her. So I pick up the trailer and take off. After I completed my job with the trailer. I go back to U-Haul location I'll pull in and tell the individual outside if I can go inside and use the bathroom. He tells me- I need to unhitch and then you need to park outside before you use the bathroom. I've been in business for 24 years and have been renting from U-Haul for over 18 years. You will never see a bad review from other locations in my record. I devote my business to providing the utmost customer service experience with a WOW affect. My employees also do the same. The individuals working at this facility need to be trained with customer service starting with the manager. I will never rent from this location again. I would rather drive another 5 to 10 miles and pick up my truck or trailer at another location. Thank you Miami Furniture Assembly Svcs LLC Walter Renesto
Walter R.I still not clear about how much money I paid No mails
Jose C.Rien
BEVERLY R.I am very happy with the service,also the manager and all the staff are very professional.
gueirlmo G.Flawless, from start to finish! This team goes above and beyond for their clients
Aladino R.Menissa the manager was awesome, the rest of the crew, excellent performance, the attention was really good, but one person Dennise she need to work a little with her customer service manners, the rest I can't complain
ERICK M.Great service
Jose L.WOW!!! Mnessa and team are always excellent and consistently improving their store and fleet. I rented a truck and it was brand spanking new!! It had only 2800 miles on it total!! It was super clean, and fancy inside for a truck with LCD display, a little TV type screen in there and all that stuf!!. I'm in it like, dang this is newest vehicle I've ever drove in my life....and it's a U-Haul!! LoL
michael R.Friendly customer care, however I had scheduled a 10x10 storage, but when I arrived it wasn't available, so they gave me a smaller one and I had some problems stowing everything.
Fernando A.Great customer service and staff. clean place, I booked my uhaul online, got there, and was served in a timely matter.
Odalys M.A/C on 26 foot not working
RENE G.No complaint
PHILLIP J. | Expérience généraleAmazing experience!
Giulia T.Keep up the excellent work a great team
Chi L.Excellent Customer Service! Super Professional GM, the Staff is very nice and helpful.
Jaclyn B.I have been to several U Haul Renta locations , but this location is the BEST! I made reservations and my truck was ready, cleaned, gased up, customer service was awesome! Processing time was about 10 minutes! I recommend this location to everyone, you will not be disappointed!
Gloria J.U-Haul was very smelly & the visor had something that look like mold
Leihona E.All of the staff is wonderful and went above and beyond. My favorite standouts are Menissa and Jose.
Donette M. | Premières impressionsThis location is excellent!! Friendly and Professional, Minessa and her team are always on point and ready to roll you out in whatever rental you need!!
michael R.Always a great experience with this team
Aladino R.Great customer service and professional work!
Erica C.one of the best places to rent a good uhal I will return soon
Noel G.The same thing as you did for me.
Lasalle W.Equipment rented were at separate locations. Would be better to make one stop.
Jaime M.Excellent service à la clientèle
HEBERTO R.Very un polite, and disorganized
Maikel R.Very nice people, very busy location
Andrea R.Keep inventory up to date online. Over booking the miles is also inconvenient
Christina S.Muy buen trato es como familiar
llineta H.very nice people help a lot i'm so happy with my service
Victoria L.clean trucks, my wife complained about the rental having a funny smell
Peter H.I rented the equipment on Thursday September 28 in Orange City FL and on Friday September 29 I returned the equipment to UHAUL in Miami (Early afternoon like 11:00 AM). On Sunday October 1 in the afternoon I received a call from a male at this location asking me when I was going to drop off the equipment and he also advised me I was 72 Hours late on returning it which was not true even if I hadn't returned it yet. I had the equipment rented out until Sunday. The guy was very rude and told me I needed to return the equipment I told him I would call my uncle to triple check that the equipment was returned. When I called the man back he was very rude and told me that the equipment had not been returned and then kept walking away from the phone .. eventually he came back and told me that the equipment was returned and that it was just a clerical error it was never checked in properly… then he hung up on me.
mey C.Excellent service
Raynel O.Very fast and friendly service. Overall a very good experience. I would recommend this location to friends . Merci
Luis R.The manager was very rude. The customer service was really bad. When I picked up the trailer it had pieces of wood inside. It was not completely empty.
OSMAY C.I had some difficulty using the mobile check in, but after calling support, luckily everything was resolved quickly. Will use this option again for a future event. Thank you all for being wonderful!
Danielle T.This drop off location was fine. The problem I had was that original location 3030 NW 79th street was CLOSED. The website say's it was supposed to be open. A few of the locations that say they are OPEN do not operate on Sundays
Aki T.Manager was very nice with me by resolving a truck I need it for longer period of time at the very last minute
ALEJANDRO C.Very good. Thinking l that lÃving mi house.
FREDDY D.Managing team is awesome.
liam a. | Expérience généraleI felt good having my belongings in a safe and secure place with no worry at all.
Hodges B. | Expérience généraleRan by a bunch of kids, no customer service. No Dollie's or carts to move your stuff from your vehicle, no parking or pull up access. Multiple code gates for 1 door?? The worst run and accessible storage I have ever been to. If I'm going to pay $180 a mo th for a box, I have many other storage facilities to choose from. This would not be the one.
Timothy B. | Premières impressionsthere were no carts available to carry stuff
issiac s. | Expérience généraleMy water mug went missing after they told me that they would keep it for me at the front desk. It would be nice to get a replacement
Meliton G. | Expérience généraleI was looking for a dolly to get my stuff inside the unit I couldn’t find and when I asked representative at office, they didn’t make sure I get one, finally I unloaded the van barehanded, without dollies… Other storages always have dollies available for customers.
JOHNSON M. | Premières impressionsMy stuff was stolen out from my unit and I can't claim my belongings.
RANDOLPH R. | Expérience généraleSo I got an Uber there and I had all my items in the Uber But the wan at the front desk was moving so slow literally just taking 15 to 30 minutes per person an hour an a half went by for 3 people it's like people in Miami are retarded idk..I came in with an online move in. And I ask if I can get my lock..and she just kept staring around the room. So the Uber driver ended up throwing me out of the car on the side of the road with all my stuff..it's disgusting how you can't do anything in miami without someone who really doesn't deserve the job getting in the way creating an issue and suddenly you lose your unit or like me your standing out side with all your stuff ..people could've stolen it..like whoever that little Tabatha girl is needs to be fired..
trevor f. | Online Move InManager was very nice and very helpful as well, I will give her a 5 star all day long !!!!!!!!!!
Barry H. | Premières impressionsThe storage have RATS infestation problem. I have an issue were rats were found inside my storege room. My wife was the only one dealing with the storage, she have health issues. Sinse the issue was create by them I request help from the manager. I ask if some one from the facility can help her, and they say NO, They told me she have to take out everything out by her self, inspect what was damage and them make a claim, and put everything back again. The issue was created by the facility for poor pest control practices, WHY THE CUSTOMER NEEDS TO DEAL WITH SOME ISSUE CREATED BY THE FACILITY, SPECIALY WHEN THE ONE VISITING THE FACILITY IS A WOMAN. Also some times She trying to walk from the room to the lobby to buy some supplies, and one of the employe make her go around from the outside of the facility to acsses to the customer service area. DID you call these Good Customer Service? I am not. I have to through out a lot of things, sence it was evidence of RATS escrement and orine. This was not a rent for a couple of month, I rent the facility for entire year, and it was very expense compare to some competitors that I found after I make the deal. NEXT TIME I WILL NOT RENT A STOREGE WITHOUT VERIFY COMPETITORS AND DEFINITLY NO WITH UHAUL. Sincerly Carlos A Mercado
Carlos A M. | Expérience généraleEste local siempre está limpio y el personal es muy calificado excelente
Karla H. | Premières impressionsNo me recuerdo el nombre de la muchacha que trabajo el Sabado 8 de Octubre por la mañana fue maravillosa.
santos g. | Premières impressionsGracias por sus servicio y la amabilidad de servirnos gracias
RUPPERTO R. | Expérience généraleMuy bien todo y conveniente el acceso a las instalaciones
Ricardo C. | Expérience généraleEl personal de servicio son excelentes siempre ayudando en todo
omar d. | Expérience généraleThanks for everything Y’all the best
michelle b. | Expérience généraleThe staff was great and l never had any issues.
DEBORAH P. | Expérience généraleThanks guy good service
glenda w. | Expérience généraleVery helpful staff.
Scott H. | Premières impressionsThe owner was very nice and well-mannered.
CHEIMA K. | Premières impressionsPersonal is excelente
glenda w. | Premières impressionsTo Clarify a few things, first the young lady who attended to us was not very informed on all the storage protocols of the facility, like the Uhaul rep in Tampa who provided insight on all the offers, once I pick up my truck. Their a corporate facility and they offered certain deals and I was told most corporate facility should also honor the same deal. Was willing to pay for the entire year, but was not given any incentive to do so. Now the two young gentlemen upon my return of the truck were more helpful.
KIRK G. | Premières impressionsThey charge me a late fee and send a reminder o f the late fee but not when the due date was closed how convenient. So I found a new storage and cheaper near the area and brand new facility. And I was informed if I wanted automatic payment which at U-haul they never offered, And their prices are extremely high I only used them for 1 month because that was the only storage available.
KARLA G. | Expérience généralePor lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese no
LILAINE B. | Expérience généraleWe checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.
Lissa O. | Premières impressionsUnlike other locations I didn’t have to worry about not getting a unit after I called ahead
PHILLIP J. | Premières impressionsI love the staff you have there now Mr Greeg, Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it. So everyone be blessed until I see you again .....
ANGELA G. | Premières impressionssimple excellent help fully gentleman at office attendance
ROBERTO M. | Premières impressionsMalisisimo y muy mal trato no te ayuda y hablan en muy mala forma
LILAINE B. | Premières impressionsThe girl and the guy were fantastic with helping me
Artis P. | Expérience généraleOne of the staff members called my friend the N word.
HIRAN A. | Expérience généraleBien 👍.
Rosa g. | Premières impressionsThere were roaches in the storage unit when we opened it.
Sana A. | Expérience généralela mejor atención al cliente la tiene.ese personal muy atentos y amables ...
fidel p. | Premières impressionsNone.
Soskia P. | Premières impressionsParking is terrible. 2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy items
Luciano P. | Expérience généraleExcelente servicio de todas las personas
Alejandro S. | Expérience généraleTodo estuvo bien lo único malo que el almacén tenia ratones
Yanier S. | Premières impressionsThe staff are super nice the manager gregg is awesome and humane really easy to identify with! Thank you so much!
Claudia I. | Expérience généraleVery good team there
Alejandro S. | Premières impressionsThe manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.
David H. | Expérience généraleme atendieron muy bien
PEDRO A. | Premières impressionsEveryone is very helpful and courteous.
Linda P. | Premières impressionsThe staffs there are very helpful and friendly.
Diane G. | Expérience généralemice got to my stuff
Eleida D. | Expérience généraleThank you for your service.
Joaquin S. | Expérience généraleMenissa was excellent!!
Adriana R. | Premières impressionsStaff was amazing
APRIL M. | Expérience généraleExcellent Team Work
Carlos B. | Expérience généraleThanks. I enjoyed my uhaul journey and I will come again.
OLLIE B. | Expérience généraleThe staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.
ORCHADIA M. | Expérience généraleBien
Andreina R. | Expérience généraleEveryone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.
Anna G. | Expérience généraleEveryone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional
desiree b. | Premières impressionsThe service in this place is excellent!
alex h. | Expérience généraleThe two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!
alex h. | Premières impressionsAlejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora
Krista G. | Premières impressionsAlways a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn't recommend ot even to my worse enemy.
Jacqueline D. | Expérience généraleEveryone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.
Hakim A. | Premières impressionsThe person was great and very helpful
Bessy H. | Premières impressionsExcellent staff and professionalism!
Edward B. | Expérience généraleEverything was great
Orlando A. | Expérience généraleI had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to
angela b. | Expérience généraleMe gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto
Julixa G. | RéservationMauvais service à la clientèle
LUCY L. | RéservationMy worst experience. It was a nightmare. I would never recommend uhaul.
LUCY L. | RéservationGREAT SERVICE AND DEALS
AHMED C. | Expérience généraleI’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo
omar p. | Expérience généraleThe staff was very helpful and attentive to our needs
Dantravia J. | Réservation